Évaluations des clients D&L Carlisle & Sons Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de D&L Carlisle & Sons Inc

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Lori S. le

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Great customer service it was a pleasure ??

Stephen D. le

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The manager at this location made extra efforts to get a truck that’s the right size for me. Much appreciated.

Peter A. le

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Very responsive to our situation and our needs; accomodating, personable and I'll recommend them without reservation.

Delmer O. le

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Le client n'a pas laissé de commentaire.

Carlos C. le

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Le client n'a pas laissé de commentaire.

Whitney B. le

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The gentleman who we worked with first did not know what he was doing and he overcharged us.

Hussain N. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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The uhall representative didn't come to work that day. The individual that was there knew absolutely nothing about uhaul. The office was a filthy disgusting shit hole in an old shed. They offered me a chair to sit in while I waited, but it was so gross I declined.

Heather R. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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The employee at this location stayed open late so I could pick up the car transporter.

LEIGH M. le

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Le client n'a pas laissé de commentaire.

Barb B. le

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Le client n'a pas laissé de commentaire.

Danny B. le

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Very easy transaction!

Bonnie C. le

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I would never recommend uhaul to anyone. This whole experience was a hassle and created so much more stress than needed during moving. The website wouldn't work to let me book my uhaul box, so I had to call. That was fine, except they put a completely wrong address to where I needed my uhaul box dropped off. I called to get that fixed and the lady said she updated it with the correct address then emailed me after and it said the address stayed the same. I sent an email to try and get that fixed and no one bothered to reply. I then had to call again and the person finally fixed the address. Each time I called I waited on hold 30-40 minutes. After that I was told someone would contact me a few days before it was supposed to be at my house to schedule a delivery time, and no one did. I had to call uhaul again and wait on hold 45 min, only to get transferred to two different people. The uhaul box arrived at my house on time, and I had it picked up and brought back to the local shipping location 1 day early, then got an email saying it would arrive 2 days late at my final destination. That took another 3 phone calls to get figured out as to why it would be late when it was back to the local shipping location a day early, which there wasn't really a reason. I filed a complaint over the phone and the general manager John Eastmond contacted me but he was not very helpful or friendly. He told me to talk to the person that drops my uhaul box off to get a $100 refund for my uhaul box arriving 2 d fays late. When I got to my final location I called uhaul and schedulued a time to have my box arrive and I was promised it would be there that day by 4:30pm, and it didn't arrive until the next day until noon. I talked to the person delivering it about getting my refund and she said John Eastmond should have been the one to do that for me, but that she would look into it and email me later that night, which she never did. This company was very unprofessional and anytime I called anyone they usually weren't able to help me without transferring me to at least 2 different people. I am highly unsatisfied with this experience and would probably not do business through uhaul again, unless I get my $100 refund.

Donna F. le

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Le client n'a pas laissé de commentaire.

Allen D. le

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Le client n'a pas laissé de commentaire.

MURRAY W. le

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Le client n'a pas laissé de commentaire.

jim M. le

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D & L Carlisle was great. The young man was very professional. I had a unit reserved for Mar. 31st and return on April 1st at Perry’s in Presque Isle. When I went to pick it up I found out that I had to have it back by noon today, which would not work. Dave at Perry’s was helpful in finding the one in Easton but I had to travel out of my way and had 7 guys waiting around for an hour. I was told that a one way rental preempted my local lease, which I feel is a very poor business practice and I will look to UHaul as a very last resort in the future and would not recommend anyone else leasing from you as well.

CLIFFORD O. le

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Put tires with tread within the legal limit. The 2 tires on the rear had at least 16th of an inch tread. This would be inadequate on dry roadways definitely they were not adequate for snow in Maine. I got the truck stuck and had to pay someone to push me out because it was stuck in 2 inches of snow and the tires could not get traction. I had to carry a couch and loveseat approximately 150 ft because I could not get close enough where there was dry pavement. Any vehicle in Maine should have been able to make it through at least one inch of snow without getting stuck. When I got to my destination with the couch and loveseat at my home I could not go into my driveway because there was also about 1 to 2 inches of snow which is nothing in Maine. I did not want to get the truck stuck again so left it parked on the street and carried the couch and sofa approximately 75 ft into the house. The truck did not have a state inspection sticker I assumed that it was because it was registered in Arizona. Regardless this seems to be an easy out for U-Haul to avoid keeping their vehicles tires adequately maintained. The truck was clean and ran good otherwise. I have had good luck with U-Haul vehicles in the past.

Ivan P. le

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Friendly and accommodating. Large yard...easy to get around in.

terry P. le

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I only gave it a 1 because they did not give me the option of 0!. I was there 1 1/2 hours trying to rent a truck. The staff didn't have a clue how to work the program to make the transaction and even after calling his boss 4 times I had to get online on uhaul.com and reserve it so then he could give it to me. The truck was filthy, covered in black ash and soot all up the ramp and body of the truck, had to lay tarp down so my stuff would not get black. Incompetent!

Chelsey C. le

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My only comment is they ran my card twice and one charge was supposed to back on my card and still haven’t been reimbursed... also the guy told me he was gonna put an extra day to be safe what he didn’t tell me is there would be more charges for that day... then if you give it back late they charge you but if you bring it back early they don’t give you back the insurance purchased for the extra days you didn’t use it.

Maura L. le

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The man was very friendly, and nice, even tho we brought the truck back late :)

Dave F. le

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Le client n'a pas laissé de commentaire.

SCOTT R. le

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Le client n'a pas laissé de commentaire.

wiliam B. le

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The only issue was the nylon straps on the tow dolly were frozen and hard to work with. I understand this is tough to overcome during Maine winters.

Gisele C. le

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Le client n'a pas laissé de commentaire.

Ken B. le

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U Haul is always a pleasure to deal with, fast customer service and very good condition of their rental equipment my only complaint is that of the four U Haul dealer in the Presque Isle Maine area only one had a trailer available for rent so some improvement needs to be done in this respect.

IRVIN L. le

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Just want to say was bringing this back and got stuck on a hill in a snow storm with trailer, Carlise just happened to come upon me helped me out and took trailer to their location for me. Awesome guys