Customer Reviews for Danes Auto Service
(U-Haul Neighborhood Dealer)

1 942 évaluations

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    De 10 h am à 2 h pm

Services dans cet établissement :

Pour nous contacter

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Sat–Sun
    De 10 h am à 2 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

He was absolutely the nicest guy. I don't see how you could improve his location at all. I intend to use him again thanks so much. Keep my personal stuff safe please I have used you two other times and my personal information was compromised. Anyway, thank you again so much.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
3

Customer parking places need to be bigger. I suspect the car next to me dinged my door, even though I tried to park my car evenly in my parking space.

Glenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan N. 
Évaluation :
1

This was a scary experience for me I made the mistake of asking the person that I rented the U-Haul from to please inspect it as I was returning it. He was very offended by this, he slammed the front door in my face as he went out and I was right behind him and continued to say that I should trust him and that I am requiring him to look at the truck when he could be doing other things. He did not realize that my brother was waiting for me outside. He kept saying it's a matter of trust, I don't know this person and I did not think that it was unreasonable to ask him to inspect the truck before I left to ensure that everything looked good and that I would not be charged for any type of maintenance. He literally went from a Jekyll to a Hyde. The initial interaction of renting the truck from him earlier in the day was a pleasant experience however upon returning the truck and asking him to look at it his demeanor changed and it was frightening. I have rented from this particular location about four different times and the experience has always been fine however I will never go back again I will drive to the next town if I need to. This was bizarre and a little frightening.

RIVERIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dax H. 
Évaluation :
5

I found the overall service was great so I can't think about anything I would like to see change

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
2

The employee was lazy and rude , and rude as always. No customers were in office at all on Saturday morning. Just me He told me to leave the uhaul trailer where I wanted , I told him twice it was still connected to truck , and he made no effort to do his job and disconnect trailer like they all do . Glad I didn't hurt myself

BRAD S. 
Évaluation :
1

rude

Reagan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy T. 
Évaluation :
5

Customer service was great! They even paid me to air up the tire!! Friendly atmosphere!

Ryan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
1

The u-haul would not start we were stranded in the snow 1st have I ever had a bad experience with a u-haul I always go to that location And then we called roadside assistance and I had their insurance and they wanted to charge me money for them to come out and jump the u-haul It was not a good experience Having to deal with something like that after moving for 2 days straight

SHARLA LYNN W. 
Évaluation :
1

I am in Canada and did not rent this uhaul. No idea what the fuck is going on

James H. 
Évaluation :
5

N.D.

Laurie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W. 
Évaluation :
5

Customer service was efficient. Communication was clear. Waiting area could use a comfy chair/couch. :-)

Oliver H. 
Évaluation :
5

Happy holidays!

kris W. 
Évaluation :
5

give veterans a discount.

Robert H. 
Évaluation :
5

Great customer service at the counter

Nicholas S. 
Évaluation :
3

This location - I have cleaned the rental thoroughly and still been charged a $25 cleaning fee. I filled the gas tank up and was charged a 10-gallon gas fee of $65.00. How is that possible? I have rented three trucks from U-Haul in the last 2 months and all three have not ended well. I have learned my lesson. I am done renting trucks from U-Haul. I will choose a different option this weekend.

Coleman R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julia H. 
Évaluation :
4

Good service, truck was ready for pick up only needed it for short distant. Reasonable price.

Dennise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA C. 
Évaluation :
3

Myself and my wife could have and almost where seriously injured in a vehicle accident. Why because you rented out a tow dolly to me with both right and left tires where both severely worn and bulged. The passenger's side tire completely blew out while I was at 54 miles an hour in heavy interstate traffic. While I had my 1998 QX4 on the dolly towing it with my Titan crew cab 4x4. It blew and caused the tow dolly to violently swerve across 2 lanes of traffic. Whipping back and fourth.. I was barely able to keep it from smashing into other traffic and get it over to the shoulder while whipping and jumping around due to the tire shredding and coming apart. Once I got pulled to side of road I discovered the drivers side was damaged as well terribly bulged and worn.. I called road side assistance for service, they original only authorized one tire be replaced. I called back and sent them pictures of the other tire and If I had not demanded that both that it be replaced as well the other would have blown out too. Not to mention I found out one tow truck arrived that the replacement tire was a radial tire and the tires on the trailer were bias ply. If they had only replaced the passangers side the other would have definetly blown out due to damage not to mention you can not mix bias and radials on the trailer. It would have most likely crashed me the second time. I saved my wife and myself from a tragic accident. This all could have been avoided, by simply uhaul servicing and performing simple equipment safety checks prior to renting out faulty equipment.. What will you do to compensate me for this? During the contact with roadside assistance, they should have known that the dolly had bias and not sent replacement tire being a radial, knowing the other was a bias. You can not mix the 2.

SHAWN G. 
Évaluation :
5

I like how I was treated as a person and not just another number.

Hanns B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Forrest K. 
Évaluation :
5

Rien

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl M. 
Évaluation :
5

I am always greatly satisfied with the customer service at this location!

Jessica M. 
Évaluation :
5

I dropped off after hours. It was easy

Darlene M. 
Évaluation :
5

Rand is the best. Would definitely go out of my way to get to this location for Uhaul services.

Konrad K. 
Évaluation :
5

Unfortunately we had to go to 4 locations to finally get our truck returned. The first location quit renting Uhaul trucks during the time we had our truck. We had to wait 30 minutes to try the place they had sent us to and when they opened they could not take our return due to lack of parking spaces. In the meantime we called Uhaul and they sent us to the next location which was an incorrect address so of course they did not take our truck. We were finally able to return it at the last location. Uhaul needs to figure out the return locations a little better.

Rusty A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
3

Just dropped off truck late at night no interaction with staff

Wendee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
5

Last three times, very happy with customer service!

Ted T. 
Évaluation :
5

Great costumer service.

Tawnya H. 
Évaluation :
5

Always helpful n friendly

Crystal R. 
Évaluation :
2

The truck smelled terrible, bed of the truck had so much dirt and gravel in it and the customer services was lacking.

Jesi E. 
Évaluation :
5

Thanks for the efforts

clifford B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
3

Easy pick up transaction friendly customer service.

Marlo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM P. 
Évaluation :
4

This is a great location to rent your U-Haul truck or trailer. My one complaint is the cleanliness of the exterior of the whole truck. Not a huge issue for me, but the interior windshield was very dirty and distracting when the sun hit it. The manager has been very helpful as I rented from him twice in the last month.

Ray P. 
Évaluation :
3

They overcharged me by almost 60 dollars. I returned the vehicle cleaned, and gassed up.

Stacey G. 
Évaluation :
1

Check the wirein first. Blew all my fuses out

Edgar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie S. 
Évaluation :
4

They were very accommodating for us, even when we had to change our time for picking up the truck. Good place to do business with. Merci.

Diana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Online return worked well.

doug B. 
Évaluation :
5

They were really nice and kind!

Terry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDISON R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dean F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
5

I don't know what you can do to improve for the next customer but the gentleman that I dealt with in person was very professional very personable and very easy to work with

Landon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

Friendly and helpful agent. Reasonable price.

Thomas F. 
Évaluation :
5

Rien

darcy R. 
Évaluation :
5

Could not find m'cycle trailer on line, had to call, but all went well! Person on phone found what I needed quickly and made reservation right away.

Stanley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

I have rented several u-hauls in the past and this was by far my best experience. The vehicle operated perfectly, it was clean and well maintained. The customer service when renting my truck was excellent! I went in a little stressed and hesitant and left confident and reassured. I had to drive my whole household 3 hours through a mountain pass and it would not have been as smooth if not for U-Haul. I will absolutely use your services again to finish my move. Thank you so much!

Shaw R. 
Évaluation :
5

It needs washer fluid for the windshield wipers but otherwise everything was perfect!

Crystal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

I'll be renting a truck soon for the finish.

TRAVIS C. 
Évaluation :
5

I had problems trying to take a photo of my driver's license online ( attempted multiple times). The manager was very helpful and was able to do it on his. Great guy.

Ray P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil D. 
Évaluation :
5

The staff was AMAZING! Best U-haul experience yet and trust me, we have been using Uhaul for years. Albany Uhaul WINS!

Leia L. 
Évaluation :
5

Only place on town I would get a uhaul from. Pleasant guy that knows what he is doing.

Brian K. 
Évaluation :
5

Friendly and helpful customer service every time I've rented from them. This location is easy to find and close to Town Pump and other gas stations.

Anne S. 
Évaluation :
4

Excellent 

larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

The company provided me a uhaul that was used in a murder. Now I have the stress of preparing for court since I now have to appear. Thanks uhaul!

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

U-Haul corporate messed up my contract, and did not give me any credit for the 5 days i was to have to use the trailer ... the Tucson folks worked with these folks in Albany to straighten out the issue, and i got a generous refund ... thanks

BEAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
4

Owner was friendly and helped complete the contract quickly.

Michael S. 
Évaluation :
3

It was a contactless delivery as the business was closed. The directions from the app was clear and no problems.

Crystal T. 
Évaluation :
5

Enable chat function available after rental pick up completed. We had a punctured gas tank that we didn't find until online check in complete. Luckily employee showed up to find another truck and change our reservation.

Barbara M. 
Évaluation :
3

The online pick up took way too long. It would've been faster to pick up in the office. And it cost more to pick up online than when my friend order a bigger U-Haul at the same location for $20 less than my small uhaul

Leton N. 
Évaluation :
5

Very friendly and informative. Really appreciated him.

Georgia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon E. 
Évaluation :
5

Service the air conditioner or don't offer one. 99° and ac didn't work.

Anita Yvonne R. 
Évaluation :
5

Everything was Great!!!

Mary W. 
Non les évaluations ont été soumises pour cet établissement.

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