Évaluations des clients Danes Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Danes Auto Service

Cote générale :

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ELLIOTT F.
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Warm greeting ... knowledgeable U-Haul Rep. hands-on assistance... Good Job!!

GURJIT G.
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Le client n'a pas laissé de commentaire.

Jackie S.
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Always a great experience renting UHaul from Dane.

CASSIDY LYNN L.
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Le client n'a pas laissé de commentaire.

ADAM SCOTT W.
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Le client n'a pas laissé de commentaire.

TIMOTHY JAY C.
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Quick, easy, reasonable. Ready to go. No bs. Ill go back next time I need a rental. Thank you....

GARY DEAN R.
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Great service.

GARY DEAN R.
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Le client n'a pas laissé de commentaire.

SUSAN M.
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Le client n'a pas laissé de commentaire.

PASCAL KENNETH D.
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Keep up the good work/service.

Matthew Z.
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Dane has always been friendly the 3 times I have rented. U haul from him.

ATTICUS M.
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I have rented with this Uhaul agent numerous times and have always had a great experience! He's always been pleasant and helpful!!

BENJAMIN C.
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Be less grumpy

ROBERT EARL S.
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Le client n'a pas laissé de commentaire.

Amber H.
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Easy after hours drop off

Timothy B.
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Le client n'a pas laissé de commentaire.

Shawna H.
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Le client n'a pas laissé de commentaire.

BRANDON AARON T.
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Stop charging people 25.00 for cleaning a already clean truck. This is 2 times now.

Dixie M.
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Interior was filthy! Looked like a dog with muddy feet was on dash, even interior windshield was dirty..I did not replace the window shade when I was done because it was dried mud, filthy.

Justin N.
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Le client n'a pas laissé de commentaire.

RAICE BROOKINGS K.
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Always a wonderful experience at this location, awesome staff

linda S.
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I would highly recommend this U-Haul I rented from but the first one that I called on Santiam the person was very short with me I would not recommend that and I would not call them

Jeffrey G.
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Struggled with the app. Never could complete the check-in process. Kept cutting out when it wanted two pictures uploaded -- of the cab and the box.

KAT S.
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Le client n'a pas laissé de commentaire.

SHARLEEN L.
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Le client n'a pas laissé de commentaire.

KELLI SUZAN P.
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Le client n'a pas laissé de commentaire.

James H.
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Clean van. I rented a van in July at different location in Lebanon. Today's van was much cleaner than the rental in July.

Courtney C.
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Le client n'a pas laissé de commentaire.

JERRY W.
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Le client n'a pas laissé de commentaire.

Randy B.
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Le client n'a pas laissé de commentaire.

ELIZABETH A.
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UHAUL did a great job. The truck we used was very old. When possible it would be nice to see UHAUL invest in newer trucks. My experience with UHAUL has been possitive and for that I am grateful.

Teresa W.
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Friendly, and convenient!

Ryan Y.
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I was charged a cleaning fee last time I rented from there even though I had 3 people sweep it out. The truck I rented this time reeked of weed in the cabin and the cargo area it was missing a gauge next to the good fuel milage gauge. I've never checked in online before so I tried to ask the guy about it and he was vary rude. The truck had no hand truck which was nice for the extra space but the nut wasn't attached to the holder so it kept sliding around and we almost lost it a few times

SCOTT A P.
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Location was fine but trailer leaked and our couch was soaked and required cleaning. Disappointed!

PAMELA ANN H.
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Le client n'a pas laissé de commentaire.

TRAVIS LEE R.
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Le client n'a pas laissé de commentaire.

joy A.
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Dropped off after hours so personal contact or office visibility.

melody O.
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This is my second move using Danes location. I received confirmation that my 26' truck would be available at 7:30am and we could not check out using the online APP. I had a moving crew scheduled so paid them an extra $134 to stand around. The employee at Danes was coming on shift so explained kindly we could use his help assigning the truck to us. He literally yelled as us and was so rude. My son and I are Customer Service Managers of two large corporations and could not believe his attitude while we were so polite. Never again for Uhaul at this location. I wish I would have recorded it for you.

SCOTT ELLSWORTH L.
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The only problem I had was the windshield was dirty on the inside

SHERRY LEIGH S.
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We were able to reserve a van at the last minute. Friendly and helpful staff.

Anne W.
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Le client n'a pas laissé de commentaire.

Hayden C.
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Le client n'a pas laissé de commentaire.

JOHN DANIEL H.
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First, during pick up, I had excellent service and the attendant was nice. During drop off, I have to say that I was a bit uncomfortable. I want to start out by saying that I appreciate the attendant allowing me to use his broom and giving me a bit of time to clean out the back of the truck, as I had forgot to do this before I parked the truck at the business. However, I have put that I would not recommend this location to a friend only because that fact that I was uncomfortable in the office with the dog being in there and continually putting it's mouth in my crotch area. I didn't make a big deal about it, but I tried to explain that I have a dog phobia. Unfortunately, they did not have a clue as to what that means. A dog phobia means that no matter what kind of dog or what size it is, I am afraid of them. They wanted me to pet the dog. with a phobia, I want any dog as far away from me as possible, I don't want to touch any dog. I told them dog phobia, I did not discuss with them if the dog was friendly. That was pretty obvious to me, I am not stupid, I have had a dog phobia for 40 years. I know many people do not understand "phobia" because their dogs are so sweet and gentle. So this is my personal issue with them about being uncomfortable and not understanding why they couldn't simply hold the dog for 5 mins. I see this as inconsiderate, disrespectful, and unprofessional. I can't recommend this place to anyone without sharing my whole experience. but I am sure most people wouldn't care about the dog roaming free in the office. So I am rating this business as average instead of below average. The service from the different staff people were great regarding ease of pick up and drop off and a bit of leeway of cleaning up the truck.

kaitlin J.
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Le client n'a pas laissé de commentaire.

Justin N.
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Le client n'a pas laissé de commentaire.

TOD LARS S.
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Great service

NORMAN LOUIS D.
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Le client n'a pas laissé de commentaire.

yvette M.
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Representative was rude, uncooperative, not knowledgiable, difficult to work with, and unfriendly. An altogether unpleasant experience with him. Left with trailer, but angry and frustrated. From a former customer.

Arlene G.
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Customer service is poor the fact that you rent one size of a truck but can not deliver is not acceptable and having to leave some of my property in storage sucks plus getting charge the same price for a15 foot truck as I would have paid for a 20 foot truck is not good business not my fault you could not deliver the 20 foot truck.

VALERIE ELLEN P.
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Fast and friendly

Jonathan N.
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Bed of truck had grease stains and other debris inside. Also had the gas below half tank mark. I not only cleaned/swept out the truck to a point that was FAR cleaner than received, because it wasn't a dealbreaker or effected function of the truck for moving our home, but was then charged an extra $25 for a cleaning fee. I also returned the truck with gas above the half tank mark. I will never use this location again, and likely will use either Budget Rental or Penske going forward unless resolved.

Kenneth D.
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I always have good service from this location. You can get it, get what you need, and get out without much fuss.

Charles H.
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Great people to work with.

Mark F.
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Had a reservation at one a vendor. U-haul Reg. HQ switched me to another location w/notifying me or the original vendor. I only discovered the switch during online check in . On positive side. Myy vendor was friendly, helpful, and readily granted a 1 day extension late in day.

Bryan A.
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The truck bed was dirty with a sticky like substance.

Sarah R.
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The online check in was long and annoying but the location and staff here are great!

ANTHONY C B.
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Le client n'a pas laissé de commentaire.

Anne H.
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I always go to this location and find the gentleman there very helpful.

DOROTHY MARIE J.
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Le client n'a pas laissé de commentaire.

Mary G.
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Le client n'a pas laissé de commentaire.

RODNEY WILLIAM B.
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The customer service agent was friendly and informative. I feel your mileage rate is too high.

RENE P.
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Le client n'a pas laissé de commentaire.

Melanie M.
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I had booked my reservation online. When I went to pick up the truck, the person working inside was very impatient with me. It was made clear to me that I was "bothering" him. He clearly sent me a vibe that he was not there to help me if I booked a truck on-line. Come to find out, the dolly and blankets were not in the van and he would have had to help me anyhow.

Frank O.
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Le client n'a pas laissé de commentaire.

Kathleen G.
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Le client n'a pas laissé de commentaire.

CARLA KAY N.
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Very friendly and professional. Moving is always stressful, but this rental place made it much smoother and pleasant.

Latisha H.
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Clean and efficient. No improvements needed!

Amber F.
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The 4x8' cargo trailer that I was apparently assigned to had patches and dents all over it, along with missing a black rubber securement where the chains attach to my hitch loops & back to the metal securement on the trailer. I had kindly asked to see if I could have the trailer next to this assigned one instead, as I had to drive my 2yo child & I 600mi with it and wished to reduce any potential complications, the worker was already a bit frustrated with the u-haul system shutting down and apparently customer appts were backed up/he seemed pressed with time and didn't want to attempt to accommodate, stated trailer was fine the way it is and I didn't need the newer one. Throughou my travel, despite me being cautious, I found that the affected chain I was concerned over (which didn't have that added rubber securement piece present) would intermittently unhook from the “S” shaped metal clasp on the end, and I'd find myself hearing/feeling the chain dragging all over the pavement when I would be trying to get onto the road after gassing up etc, this leading to me having to awkwardly find the closest location to pull over and rehook it, proceeding to worry throughout the rest of my travel if it possibly unhooked when I was on the freeway after encountering even the smallest of bumps etc. it really did cause a lot of anxiety with this situation. I understand that we can get busy and stressed when working in any profession, but if he had been receptive to my request I would have felt like my long trip would have become so much more enjoyable, having piece of mind and feeling like I was receiving quality business for the money I had paid. The owner of this location was very nice and the worker himself seemed ok apart from such, must have been a bad day for him. 🤷🏼‍♀️

CORTNEY A.
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The gentleman who works here and helped was wonderful. But the lack of a functional system (Uhaul website/program was having issues on the day of my pickup) and available equipment made my experience unpleasant. Plus the vehicle I was first given was in disrepair and I had to get another truck after wasting fuel in the other. The man did the best he could and this review no was is a reflection of him.

TINO DANTE B.
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The employee working was extremely rude. Never been treated so poorly as a customer. Will definitely find other alternatives in the future and will encourage others to as well.

JEROLD DAVID B.
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I couldn't use the app to pick up the truck, it kept spinning after taking my picture (which I don't understand why that's needed anyway), that needs to be fixed.

JERRY W.
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We were surprised that U-Haul offices in the area can't work together to find the customer the equipment they need. We had to rent a 17' truck instead of a minivan because it was the only truck on this lot. There are two more U-Haul offices in the area and he couldn't ask them if they had a van available.

SHELLI B.
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Le client n'a pas laissé de commentaire.

Theresa C.
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Le client n'a pas laissé de commentaire.

Adam G.
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Honestly, with the online reservation option. It's was a painless transaction. No hassle.

Clive C.
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Le client n'a pas laissé de commentaire.

Ronald Z.
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Le client n'a pas laissé de commentaire.

Quincy L.
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Thank you!

TAuni P.
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Le client n'a pas laissé de commentaire.

Colleen S.
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I originally had my pick up location at Helping Hands Albany Oregon, was notified upon arrival by a very rude man that I had no reservation at that location and it had been moved to Danes. Thank goodness the man there was Awesome!

WENDELL W.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

ALEJANDRO M.
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Leave bucket of water outside!

Michael M.
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Nothing, great customer service. Very professional and knowledgeable staff

KORI MICHELLE S.
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When you charge the card you should email the customer the receipt.

JOSE G.
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Very friendly, helpful, and knowledgeable staff! A+

JOHN ARTHUR H.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Le client n'a pas laissé de commentaire.

TAUNI MAELYNN P.
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I had given no notice when I walked in the door to rent a pickup truck. They are awesome!!! Thank you for being so flexible!

Keith G.
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Nice and easy going gentlemen. Easy check in and check out etc. Used them a few times over the last year with same great service.

Jessica T.
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Excellent customer service! Highly recommended.

AMANDA KAY A.
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Le client n'a pas laissé de commentaire.

DOREE LYNN J.
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I highly recommend Dane's Auto Service for a Uhaul. They were very professional, very good at explaining the entire process and very nice!!! Thank you so much!!! If I ever need a Uhaul again I will definitely use them!!!

Terri W.
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Easy online reservation, after hours drop off and pleasant service person!

JEFFREY THOMAS D.
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Always has what we need, Accommodates definitely recommend.

Austin P.
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We used the app check in option, and Dane's made it really easy by having a lock box right out front of their store for us to pick up keys. They also parked the 26' Uhaul facing the street, so it was easy for us to move.

Kenneth C.
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Always a good welcoming mood in this office. I would only rent with Dane's.

Maureen R.
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Dane is awesome and very very helpful and I would absolutely rent from him again!!!

tammie W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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