Customer Reviews for Danes Auto Service
(Concessionnaire U-Haul dans le voisinage)

1 627 évaluations

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN U. 
Évaluation :
5

You're not going to find better service anywhere else.

LINDA C E. 
Évaluation :
5

Dane was very friendly and the paperwork was quick and easy to fill out.

DENISE H. 
Évaluation :
5

When we opened the cargo hold, the furniture pad blankets were already used, and when we checked in, there was no place that asked that question or allowed us to comment on the status of the furniture pads. Not sure if that's a big deal, but when we closed out, we were asked if we "used" the pads. They were used before we rented the truck. I think there's an inconsistency in the check-in/check-out process regarding the status of the furniture pads. Perhaps, I missed the question on the check-in process.

Joseph D. 
Évaluation :
2

Not the friendliest service. Kind of grumpy/snarky men that seem unhappy in life. Truck was not cleaned. Spilled liquid in cupholders and down the sides of the center piece. Dirt not swept from stair up into truck.. whatever. We returned it cloroxed and swept well!

Michelle S. 
Évaluation :
4

Customer service was great. Very nice.

KELLI B. 
Évaluation :
5

Fix your app. I could not get it to accept photos. Please don't put out some app that some kids in college made put the effort in to make the app work all of the time

Susan P. 
Évaluation :
2

Employee was rude and upset the truck wasn't parked in the right place.

Kyle D. 
Évaluation :
3

The service was poor here as well and the employees were rude here to. Not impressed

JESSE MAY M. 
Évaluation :
1

On sept 13, 2021 we rented from Danes Auto Service at 811 Pacific Blvd SE, Albany, Oregon. The owner Dane rented to us with no problem at 10am, when we attempted to drop off the Uhaul at 4:05 pm the same day when we were verbally assaulted by Dane he directed it to my husband and cursed him out saying “to put the fucken keys in the drop box, I'm the owner and can close whenever the fuck I want, if you try anything you will regret it, put the fucken keys in the drop box and get the fuck out of here”. I cannot explain how unprofessional it is to close a business nearly an hour before it is said to close, and verbally assault a client that is only seeking a receipt for our business. I will never rent from this uhaul distributor again and have read and heard countless stories of this man who walks around with a leash less pit bull at his property and carries a business like this.

ARTHUR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANE ROBERT S. 
Évaluation :
5

Trucks from this location are always great and well maintained. Management is kind, respectful, and doesn't push extras if not necessary.

Joseph S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

Wash the truck. The windshield and mirrors were so dirty I couldn't see. The guy working in the office, Dane, the owner, was extremely rude. I assumed the gas tank was full cause the needle was on the edge of the full mark. When i filled it up however the needle goes much further past that mark. Basically i got ripped off 25 $in gas. Nice scam you guys got goin on there.

Michael C. 
Évaluation :
4

The manager was knowledgeable and helpful. His positive attitude and attention to customers kept all of the present customers in a pleasant and comfortable attitude.

GARDNER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrie P. 
Évaluation :
5

Danes auto was simple and pleasant to talk with.

Melissa B. 
Évaluation :
5

didn't have the truck at the location i originally selected for the rental, so had to drive extra miles. but the Danes location was fine, and the operator was very friendly and efficient.

RUSSELL TODD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA ELIZABETH S. 
Évaluation :
5

The dash and the entire UHUAL in the front seat was dusty. I could even see out of the windshield because it was dirty

Angela N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANA RENE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

I was satisfied as is.

Jeff B. 
Évaluation :
3

The truck shook a lot had a death wobble to it broke my dinning room table from it. Also the windshield molding was packing taped up and kept coming out.

Eric G. 
Évaluation :
4

U Haul agents by and large tend to be old and surly

sue M. 
Évaluation :
4

Dealing with Danes and the truck was excellent.

joanne F. 
Évaluation :
4

Agent said I needed to put additional gas into the tank because the previous customer failed to fill the tank. He said for me to avoid a 5 $per gallon charge I needed to return the truck with at least 1/4 tank even though at the time of renting it was at 1/16 of a tank. He offered a 28 $credit (my 2-hour rent charge) if I put enough gas in but he kept saying “to avoid the additional fuel charge”. Why would I get a fuel charge if the contract says to return the truck at the same fuel level as when rented? I put extra gas in the truck -40,00 $ so the next renter has just over 1/2 tank to start. The truck smelled of cigarettes from the previous renter. Last week when I rented the same truck it was full of fuel, clean inside and out, and didn't smell of cigarettes. This time it had 1/16 fuel, dirty windshield, lots of dead bugs and smelled.

Scott O. 
Évaluation :
5

Extremely helpful and friendly.

Robert K. 
Évaluation :
5

They very nice

Jeffrey A. 
Évaluation :
4

I rented a covered trailer and my money was well spent. I initially didn't know what Uhaul rental I needed, but I got the advice I needed, although at times the advice given was 'business-like' in tone rather than 'friendly'. On arriving to pick up the reserved vehicle, I was assisted promptly and efficiently. The same was true when I returned. I would use the service again.

kenneth R. 
Évaluation :
5

Very helpful in converting from round trip to drop at destination. Also gave me a few extra miles.

Donald D. 
Évaluation :
5

Great experience thank you

RONA JOYCE W. 
Évaluation :
4

Truck cab was a little dirty inside and windshield had to washed, but overall the truck worked out well.

Gerald B. 
Évaluation :
5

The online pickup and drop off is overly involved and time consuming.

JESSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake W. 
Évaluation :
5

Pick up and drop off could not have been simpler and more efficient! Adding to that is the friendly staff, price, and the great location.

THERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS EARL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLTON M. 
Évaluation :
5

He was so professional, thoughtful & kind! I had to rent the covered trailer last minute to move my brothers apt! ! Who just passed away 3 days before so he was very helpful! Thanks, Linda

LINDA W. 
Évaluation :
5

provide more tie down options in the trailers to prevent load shifting.

kenneth S. 
Évaluation :
5

Convenient and right off of 99. Gas station across the street so you can fill up super easy.

HEATHER KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE ANTON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Everything was great

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianna B. 
Évaluation :
2

I got a truck for143 $and some change somehow they took 210 $off my card and put me in the negative so I'm out here at 230 in the morning trying to find somewhere to put money on my card because at 3 a.m. there going to charge me overdraft fees that I can't afford not very kool the drop off store was great but the pickup store not so much

GERALD B. 
Évaluation :
5

You are top notch in my mind. And we thank you for your help. I have Always recommended you guys to other people.

GERTRUDE EMILY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel P. 
Évaluation :
5

Excellent customer satisfaction beyond words! First rate,understanding and professional!

CODEY S. 
Évaluation :
4

Lock box lock was difficult to use required a bit of force to open which was difficult for my 69 yo arthritic hands to open Other than that everything was great

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Z. 
Évaluation :
5

I called while on the road to ask if we could drop the car tow trailer off on the way into town before unloading the truck. I got voice mail, and said to my daughter who was in the truck with me that, "I doubt that I will hear back from them." Five minutes later I got a call back from the Dane's Auto representative. He was very helpful. He informed me that it was fine to drop off the trailer on the way into town and after hours. He was also very helpful when I dropped the truck off three days later.

Patrick K. 
Évaluation :
5

Excellent customer service. Will use again.

LOLA ELIZABETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEIL ALLEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla G. 
Évaluation :
4

Very nice and helpful person at the location I picked up my U-Haul! Second one in two months from this location! Nice job!!!ðŸ'ðŸ'ðŸ'

GREGORY S. 
Évaluation :
1

Dane was extremely rude. My pickup was @ 10am I waited in the office for about 10 minutes and the went next door to his Auto repair business and the mechanics told me he was out in the lot somewhere and so I went out there to find him and I didn't see him so I went back into the office waited probably another 10 minutes so I went out and looked through all of the vehicles out there and found him and I said hello and he didn't say anything so I knocked on the window of the U-Haul truck he was in, he yelled I heard you I can't help you while I'm doing this I'll be with you when I'm done!! When he came to the office his attitude was the same. He was very rude and and disrespectful to me as a customer! He yelled at me again and was that way through the whole process of signing the contract until I left. If I didn't need the U-Haul to move my granddaughter I would have left that moment!! I would have said something to him but I needed the U-Haul and was afraid that he wouldn't rent it to me. I DO NOT recommend this location for U-Haul pickup!! I will never ever go there again! The U-Haul was filthy I couldn't see through the windshield it was covered with bugs and looked like it hadn't been washed in quite a while!! I rate this business a zero! He has a auto repair for shop next door if he treats his U-Haul customers this way I can't imagine how he treats his customers that come in to have their vehicle repaired!

Wendy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
5

Have always had a good experience with you guys

terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM P. 
Évaluation :
5

Everything was good!

Darren W. 
Évaluation :
5

Web site is not clear when changing a location because a particular vehicle is not at your choice of pickup locations. Should have a red flag stating the vehicle you have chosen is NOT available at your choice of location. Do you want to change your location to XXX which has the vehicle you want? Very frustrating to go where I thought I made the reservation but find out the web presence signed me up for a pickup 25 min away. Dean however offered me a different vehicle and had me on my way in no time!! I have rented from Dean before and will again!!

KATHIE V. 
Évaluation :
5

Dane was friendly and very professional.

JARITH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor H. 
Évaluation :
5

The man that works here was very informative and kind I would definitely recommend him and the business to anyone.

Everett B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas N. 
Évaluation :
4

Courteous business owner, helpful, and informative.

MARK ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY SCOTT H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALEEA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
2

When we were sitting down to pay for our rental, we asked the man at the front desk "how much would it be to rent the U-haul round trip vs. one way?" and he BIT OUR HEADS OFF. Very rude, embarrassing in front of other customers, and poor customer service. You do not want to cross paths with this guy. He bent over backwards when we dropped it off the next day to be nice, but too little, too late, damage was done. Never renting from this location ever again. You've been warned.

AURORE M. 
Évaluation :
5

The gentleman in the office was super pleasant and nice to work with.

KRISTY W. 
Évaluation :
5

Wash the windshields more often. The windshield on the van we rented was very dirty.

William L. 
Évaluation :
5

Our experience with the vendor was assume. Although this vendor walked us through the return process. Bring back truck, cleaned, gassed, park same location as picked up. After hours place keys in lock box. Which we did. We were surprised to receive the email with further return requirements. Which I didn't see until after we had already returned the vehicle. Being at location to send location of truck email. Taking picture of odometer sending that to uhaul. Picture of gas guage etc., other wise we would be charged an additional 20 $convenience fee for basically doing your return verification duties. Clarification this email was from Uhaul not our vendor. For your info, we could have brought the truck back followed these instructions, then left again used the truck and gas and returned it with an empty gas tank and 100's of additional miles. And we would have been able to prove we had returned the truck earlier and claimed someone must have fished the keys from the lockbox and used the truck.

LEE ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARCY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY JOHN D. 
Évaluation :
3

The owner was perfectly cordial and knew was he was about, but the trailer had clearly suffered some kind of accident and was tilted (and smelled like smoke inside). Ultimately, everything worked out, though, so my luck held out.

Lauren S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHAD A. 
Évaluation :
5

Owner stayed late to help me get my trailer as I needed it early the next day!! Thank you! Great customer service!

GEOFFREY JOHN T. 
Évaluation :
5

while it was the cleanest uhaul I've ever seen it did still have soda spilled down the front console

Suesan H. 
Évaluation :
5

U-HAUL you sent me to 3 different places and I am pissed. I will be calling and demanding at least the 50 $bucks because you I wasted my time and gas trying to get my rental.

Cheryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
5

I thought it went very well - I liked the ease and speedof the process.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Galen B. 
Évaluation :
5

Always helpful and courteous

RICHARDERIC G. 
Évaluation :
5

Used this location multiple times and the rep here is a good guy.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brock S. 
Évaluation :
5

My reservation was made in early April for a UHaul on May 28. I was contacted 2 days prior to our move date that the size I requested would not be available and I would receive a 4 x 8 instead of 5 x 8. Two days was not enough time to make any other arrangements. Needless to say, moving my mom was a very stressful experience due to UHaul's logistical planning (or lack thereof). The Uhaul I received was beat up and had a lot of rust on it.

PHILLIP ALLEN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ETHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA R. 
Non les évaluations ont été soumises pour cet établissement.

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