Customer Reviews for Danes Auto Service
(Concessionnaire U-Haul dans le voisinage)

1502 évaluations

811 Pacific Blvd SE   Albany, OR 97321

(541) 791-1078

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(541) 791-1078

811 Pacific Blvd SE
Albany, OR 97321

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
3

There computer system was down. Even though I booked online, they had no way to do it on any paperwork form. So left without the truck even gone through.

Bart M. 
Évaluation :
1

The man who manages this site is the rudest human being. Made us feel like second class citizens and was so demeaning. Sad that someone like that represents this company. I'll gladly pay more for another company for future move needs than to be treated like we were.

TYLER BLAKE S. 
Évaluation :
4

Entire computer system was down, closed early when I tried to return. Went back next day and return went well. Even if system is down, someone should still be present during posted open business hours to receive returns.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dina W. 
Évaluation :
5

The employee, Rand, (sp) was very helpful and friendly. Merci.

JAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saw Mill F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TALEA RENE G. 
Évaluation :
5

Nice and clean, check was quick, as was the return.

Kim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil R. 
Évaluation :
5

Not a thing.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARISSA ISABEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES GLAY S. 
Évaluation :
5

Great location easy to get into and out

Cliff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE ANTON C. 
Évaluation :
5

do the work on the application, the gentleman at the counter made sure all my info was correct. handed me the keys and was out the door within 10 minutes. then returned the truck (I made sure everything was swept & clean), put the keys on the counter and out the door I went in less than 5 minutes. really big nice truck, purchased more stuff than originally wanted, which was a good thing. thx

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff N. 
Évaluation :
5

This location makes the process easy.

JERRY W R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA L. 
Évaluation :
5

all went well except internet glitch, ty very much....

SAMUEL LEE S. 
Évaluation :
5

I enjoyed the friendly service, it really was a great start to my day. Thanks so much!

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia L. 
Évaluation :
5

Didn't have any problems

Warren A. 
Évaluation :
5

Excellent service à la clientèle

Michael T. 
Évaluation :
5

Warm greeting ... knowledgeable U-Haul Rep. hands-on assistance... Good Job!!

ELLIOTT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURJIT G. 
Évaluation :
5

Always a great experience renting UHaul from Dane.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSIDY LYNN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM SCOTT W. 
Évaluation :
5

Quick, easy, reasonable. Ready to go. No bs. Ill go back next time I need a rental. Thank you....

TIMOTHY JAY C. 
Évaluation :
5

Great service.

GARY DEAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY DEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Keep up the good work/service.

PASCAL KENNETH D. 
Évaluation :
5

Dane has always been friendly the 3 times I have rented. U haul from him.

Matthew Z. 
Évaluation :
5

I have rented with this Uhaul agent numerous times and have always had a great experience! He's always been pleasant and helpful!!

ATTICUS M. 
Évaluation :
3

Be less grumpy

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT EARL S. 
Évaluation :
4

Easy after hours drop off

Amber H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna H. 
Évaluation :
1

Stop charging people 25 for cleaning a already clean truck. This is 2 times now.

BRANDON AARON T. 
Évaluation :
5

Interior was filthy! Looked like a dog with muddy feet was on dash, even interior windshield was dirty..I did not replace the window shade when I was done because it was dried mud, filthy.

Dixie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N. 
Évaluation :
5

Always a wonderful experience at this location, awesome staff

RAICE BROOKINGS K. 
Évaluation :
5

I would highly recommend this U-Haul I rented from but the first one that I called on Santiam the person was very short with me I would not recommend that and I would not call them

linda S. 
Évaluation :
5

Struggled with the app. Never could complete the check-in process. Kept cutting out when it wanted two pictures uploaded -- of the cab and the box.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI SUZAN P. 
Évaluation :
5

Clean van. I rented a van in July at different location in Lebanon. Today's van was much cleaner than the rental in July.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

UHAUL did a great job. The truck we used was very old. When possible it would be nice to see UHAUL invest in newer trucks. My experience with UHAUL has been possitive and for that I am grateful.

ELIZABETH A. 
Évaluation :
5

Friendly, and convenient!

Teresa W. 
Évaluation :
1

I was charged a cleaning fee last time I rented from there even though I had 3 people sweep it out. The truck I rented this time reeked of weed in the cabin and the cargo area it was missing a gauge next to the good fuel milage gauge. I've never checked in online before so I tried to ask the guy about it and he was vary rude. The truck had no hand truck which was nice for the extra space but the nut wasn't attached to the holder so it kept sliding around and we almost lost it a few times

Ryan Y. 
Évaluation :
1

Location was fine but trailer leaked and our couch was soaked and required cleaning. Disappointed!

SCOTT A P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA ANN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS LEE R. 
Évaluation :
3

Dropped off after hours so personal contact or office visibility.

joy A. 
Évaluation :
1

This is my second move using Danes location. I received confirmation that my 26' truck would be available at 7:30am and we could not check out using the online APP. I had a moving crew scheduled so paid them an extra 134 $to stand around. The employee at Danes was coming on shift so explained kindly we could use his help assigning the truck to us. He literally yelled as us and was so rude. My son and I are Customer Service Managers of two large corporations and could not believe his attitude while we were so polite. Never again for Uhaul at this location. I wish I would have recorded it for you.

melody O. 
Évaluation :
5

The only problem I had was the windshield was dirty on the inside

SCOTT ELLSWORTH L. 
Évaluation :
5

We were able to reserve a van at the last minute. Friendly and helpful staff.

SHERRY LEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden C. 
Évaluation :
3

First, during pick up, I had excellent service and the attendant was nice. During drop off, I have to say that I was a bit uncomfortable. I want to start out by saying that I appreciate the attendant allowing me to use his broom and giving me a bit of time to clean out the back of the truck, as I had forgot to do this before I parked the truck at the business. However, I have put that I would not recommend this location to a friend only because that fact that I was uncomfortable in the office with the dog being in there and continually putting it's mouth in my crotch area. I didn't make a big deal about it, but I tried to explain that I have a dog phobia. Unfortunately, they did not have a clue as to what that means. A dog phobia means that no matter what kind of dog or what size it is, I am afraid of them. They wanted me to pet the dog. with a phobia, I want any dog as far away from me as possible, I don't want to touch any dog. I told them dog phobia, I did not discuss with them if the dog was friendly. That was pretty obvious to me, I am not stupid, I have had a dog phobia for 40 years. I know many people do not understand "phobia" because their dogs are so sweet and gentle. So this is my personal issue with them about being uncomfortable and not understanding why they couldn't simply hold the dog for 5 mins. I see this as inconsiderate, disrespectful, and unprofessional. I can't recommend this place to anyone without sharing my whole experience. but I am sure most people wouldn't care about the dog roaming free in the office. So I am rating this business as average instead of below average. The service from the different staff people were great regarding ease of pick up and drop off and a bit of leeway of cleaning up the truck.

JOHN DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaitlin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N. 
Évaluation :
5

Great service

TOD LARS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN LOUIS D. 
Évaluation :
1

Representative was rude, uncooperative, not knowledgiable, difficult to work with, and unfriendly. An altogether unpleasant experience with him. Left with trailer, but angry and frustrated. From a former customer.

yvette M. 
Évaluation :
2

Customer service is poor the fact that you rent one size of a truck but can not deliver is not acceptable and having to leave some of my property in storage sucks plus getting charge the same price for a15 foot truck as I would have paid for a 20 foot truck is not good business not my fault you could not deliver the 20 foot truck.

Arlene G. 
Évaluation :
3

Rapide et sympathique

VALERIE ELLEN P. 
Évaluation :
1

Bed of truck had grease stains and other debris inside. Also had the gas below half tank mark. I not only cleaned/swept out the truck to a point that was FAR cleaner than received, because it wasn't a dealbreaker or effected function of the truck for moving our home, but was then charged an extra 25 $for a cleaning fee. I also returned the truck with gas above the half tank mark. I will never use this location again, and likely will use either Budget Rental or Penske going forward unless resolved.

Jonathan N. 
Évaluation :
5

I always have good service from this location. You can get it, get what you need, and get out without much fuss.

Kenneth D. 
Évaluation :
5

Great people to work with.

Charles H. 
Évaluation :
4

Had a reservation at one a vendor. U-haul Reg. HQ switched me to another location w/notifying me or the original vendor. I only discovered the switch during online check in . On positive side. Myy vendor was friendly, helpful, and readily granted a 1 day extension late in day.

Mark F. 
Évaluation :
4

The truck bed was dirty with a sticky like substance.

Bryan A. 
Évaluation :
5

The online check in was long and annoying but the location and staff here are great!

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C B. 
Évaluation :
5

I always go to this location and find the gentleman there very helpful.

Anne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY MARIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
4

The customer service agent was friendly and informative. I feel your mileage rate is too high.

RODNEY WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE P. 
Évaluation :
3

I had booked my reservation online. When I went to pick up the truck, the person working inside was very impatient with me. It was made clear to me that I was "bothering" him. He clearly sent me a vibe that he was not there to help me if I booked a truck on-line. Come to find out, the dolly and blankets were not in the van and he would have had to help me anyhow.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen G. 
Évaluation :
5

Très sympathiques et professionnels. Moving is always stressful, but this rental place made it much smoother and pleasant.

CARLA KAY N. 
Évaluation :
5

Clean and efficient. No improvements needed!

Latisha H. 
Non reviews have been submitted for this location.

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