Customer Reviews for Days Inn
(U-Haul Neighborhood Dealer)

Évaluation :

3

No one at the front desk upon arrival and waited quite a while for someone. Staff did not explain the procedure to return rental which caused confusion when returning.. APP is very glitchy and even staff indicated that a lot of times doesn't work. If you want to use the App for renting then should work. Was very frustrating. No where else with renting vehicles makes the customer do all this work to return the vehicle. Not likely to rent from you again. Especially from this partner location. Cost of rental was fair.

Évaluation :

1

The recent rental on my account has over charged me. This location is over charging. Not like other locations from where previously i have picked up U haul many times.

Évaluation :

5

Excellent service at the counter !

Évaluation :

5

Thank you for service of UHaul

Évaluation :

1

The brakes are not working properly Both The cigarette lighters doesn’t have power so cannot charge phone and Garmin Headlight bulbs are dim The rearview mirrors were dirty There’s no signage saying rental fee is for 24hrs, not mentioned on the website & app even the receptionist didn’t mention that rental is for 24hrs Else I would not have returned it before 3hrs As I had another task the next day I had to book another van the next day but I didn’t book Uhaul due to this bad experience

Évaluation :

3

The first van was covered with mud everywhere inside because it was used for construction so we switched for another. The return was a little tricky because we kept losing the pictures and having to start over. It took three tries before we were successful.

Évaluation :

2

- The Uhaul service is too expensive for town to town move - Vehicle inspection needs to be done by Location co-ordinator rather than asking to upload photos - Payment system seems to be flawed , with no reason my two Canadian credit card were decline and I need pay using US credit card - Vehicle return policy is absolute nonsense and garbage , incase there is some delay in return of vehicle customer needs to pay double the rental amount and extra penalty as well. - Sorry to be sound very rede , but I will definitely encourage people to look for alternate option which provide better service

Évaluation :

1

I drove my Uhaul 12 miles but paid 20 dollars for gas. I filled in 10 dollars of gas and was charged additional 10 dollars when returning it. That is ridiculous

Évaluation :

3

Engine issues and unprofessional staff

Évaluation :

4

When I picked up the truck the dashboard are full of cigarettes dust but receptions are very helpful

Évaluation :

2

I was given a van that was flashing needs oil change since I got it, the windows & doors were frozen & we had difficulty using them. The wipers were placed up but the windshield was full of ice preventing me from using the wipers & the back of the truck where you climb in and out was very icy & caused myself & family to slip on it.I also had no access to the odometer reading due to ty flashing maintenance sign. Upon returning the vehicle I experienced many difficulties with trying to get pics required & my hands & face felt like they were getting frostbite while trying to get the pics required. Overall not a good experience!!

Évaluation :

4

Nice and good service

Évaluation :

5

Truly amazing but need more discounts

Évaluation :

3

Installing Back up camera is must

Évaluation :

3

Location was fine. Overall uhaul experience was not fine. My location for pick up was changed, my time was changed twice and then my truck was not at the location to pick up when it was supposed to be. Totally inconvenienced and stressed. When I picked up truck it had a sensor indicated for a low tire that was not recorded by the previous renter.

Évaluation :

3

The 20 steps required to pick up the vehicle and another 50 steps to return it is ridiculous. It makes you feel like a criminal. The only thing left was to give my blood. I will never rent from here again.

Évaluation :

1

Horrible and lazy customer service would never rent there again. Plus I was over charged for gas usage and the girl at the desk wouldn't help 0 stars

Évaluation :

2

The rental truck was not clean at all and it was horrible. I would have otherwise cancelled, but I couldn't as I had to move the house today. Even at the end of the day, the app didn't work to return equipment. Horrible experience

Évaluation :

3

REALLY annoying that everything was online and it was close to impossible just to simply go to the counter and sign out the vehicle after giving my information. Sick of having to take a bunch of steps online to sign out a truck. It's great that things can be done online, but that shouldn't be the ONLY way to do everything.

Évaluation :

1

Was told that there's going to be a discount because 15" cube van that I ordered was unavailable. End-up making another trip with pickup truck and trailer and never seen that discount to top all of that fuel tank was low and I filled it up the difference between full and what was there when i got it was around 80$ i didn't get that either. Was told that someone will call me before invoicing that didn't happened either. Tire was low, car was shaking when loaded and I'm kind of disappointed and i don't really think that anyone will read that so i guess another company next time. And here you go wanted my opinion I delivered.

Évaluation :

5

Very friendly and helpful, was there after regular hours which help me to return it with the . app

Évaluation :

2

I was told on the phone that I could extend my rental by calling in and it would be the cane price. However when I called, I was told this information is incorrect.

Évaluation :

2

The truck had tim Hortons garbage and it took them over 45 minutes to give the keys and equipment to us.

Évaluation :

1

Worst Uhaul Location ever visited. The truck was so dirty and muddy. They overcharged me 2 times. First time, I told them I will book for a whole day and they sneakily put the booking for just 6 hours so they could double charge me, and then I did the after hours check in and they still charged me the 20 check in fee. Scammers, they dont respect the laws of honesty and truth in business. Disgusting.

Évaluation :

1

The lady at the desk was super unhelpful, the tap function on their U-Haul payment machine is broken, the trucks lights weren't functioning properly.

Évaluation :

3

I requested moving blankets and they were not available. Very disappointed. The truck was also out of gas when we picked it up.

Évaluation :

3

Make the process to check out the vehicle and checkout back in simpler. Make sure the vehicles are cleaned between uses. I was charged a $25 cleaning fee but when I got the vehicle there was garbage in it and it smelled badly.

Évaluation :

5

Make the price cheaper

Évaluation :

1

Had gome to the front desk to return the keys and was told to go sign out and take pictures of the truck. Was charged $100 because when i went back I accidentally locked the key's inside. If they employee had just done it I wouldn't have been charged $100

Évaluation :

3

Have a person there to check up truck for cleanliness and maintenance . Received and dispatched

Évaluation :

5

Great staff, very generous and respectful.

Évaluation :

5

Staff was courteous and helpful Thanks for all your help

Évaluation :

2

clean your rental vans and it smell bad - even i have put a additional fuel which is not considered for the final bill since the meter is not reseeting to the expected level.

Évaluation :

1

Poor costumer dealing

Évaluation :

4

Vehicle was not clean at all

Évaluation :

5

The uhaul app needs to be updated/faster. I ended up using the web browser to complete my mobile transactions.

Évaluation :

5

its good and cheap , staf very helpfull ,

Évaluation :

2

Better price, service, vehicle and app to return

Évaluation :

5

agent was good

Évaluation :

1

I have been renting uhaul for a long time now . And if ever I am to rent again and I ha e to go to that Location, I'll carry my load on my head. Worst customer service experience. Upon acquiring the unit, I was told that what the customer service representative on the phone told me does not apply to that location, so I had to have my friend redo the entire process. Upon returning the unit, my phone died, I couldn't take pictures Upon return. I asked for assistance, I was told no, they don't do that. I have to wait until the mechanic comes later on in the evening to check off. I recorded the info on paper and asked for her to take a pic of my paper and match it with what the mech Says! Only to find that No. They do not offer that service at that location. But a few minutes later after I uber home, I got a bill that is 100 % questionable. 1sr of all, I returned way more fuel in the truck than was given, but I am billed $20.+ for fuel No only way I can dispute this is my reputation with uhaul and or the paper that i marked to show the front desk personal .. If this is a hotel and the proper service can't be provided, please do not send customers there. Even my friend who came with me on pick up says he won't go back to that location or else he's going to get himself in trouble. Worst uhaul experience ever. Worst. From beginning to ending . The only good part on the experience was the customer service representative I spoke to twice on the phone for booking and extension. Again if that's the location I have to re t another uhaul from, I'll take my chances with my load on my head. NEVER AGAIN

Évaluation :

4

The customer service is great. Just keep doing what you are already doing 

Évaluation :

1

Bad experience

Évaluation :

1

Provide better service and provide a refund for my gas I returned the truck with. Because when I picked up the truck the gas was on empty and the gas light was on. In addition your check in and check out process is so not user friendly! I will never rent from U-Haul again!

Évaluation :

3

The vehicle was extremely filthy, smelled overwhelmingly of smoke and looked like it hadn't been cleaned in a year.

Évaluation :

2

There was not a truck at the location I reached; therefore, I had to travel further away to collect a truck. Ultimately, this costed me more money. Not cool.

Évaluation :

1

horrible to deal with from pick up to drop off never agian

Évaluation :

3

The parking area was semi flooded due to the rains making really difficult to get the vehicle out

Évaluation :

1

The brakes needed to get changed very poor brakes. I got overcharged 398 dollars it showed me 225 I would get charged with everything I got charged for fuel when I gave back exactly back at half tank

Évaluation :

5

Sometimes accept debit payment

Évaluation :

4

Wonderful experience with U-Haul and their representatives. I took the wrong turn towards downtown and it was a bit bumpy, but overall awesome experience! Great work! Quick and easy! Helpful staff! Thank you!

Évaluation :

5

The customer service is friendly when I picked up the van and returned it, everything ran smoothly, the transaction, the van clean.

Évaluation :

5

The only thing i got extra charges on fuel that i dont know why. Thats all thanks.

Évaluation :

4

Your web based checkin/check out is WAY too complex.

Évaluation :

5

Thanks

Évaluation :

5

I reserved a truck and dolly and when I went to pick up the truck I was told they had no dolly there. I was so pissed I had to drive to another location to get the dolly