Évaluations des clients Delaware Equipment Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Delaware Equipment Rental

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Nicole D. le

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Le client n'a pas laissé de commentaire.

martin j. le

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Le client n'a pas laissé de commentaire.

MARYBETH G. le

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Tom, the man who conducted my pickup process, was incredibly rude. He was personally insulting, uncommunicative, and unpleasant. On top of that, they did not have all of the equipment I reserved and were unhelpful when I asked if they knew of anywhere else I could rent it.

TERRANCE W. le

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Le client n'a pas laissé de commentaire.

Janet P. le

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Le client n'a pas laissé de commentaire.

GEORGE K. le

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Great owner and staff!

Justin H. le

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The guy here was an absolute ASS, very rude as soon as we walked in, didn't want to talk to us and was short with us the entire time we were there. He charged us for the difference in gas, but it was the same as when we picked it up! A sliver under a quarter, just the pickup location marked it as a quarter and he marked it as 1/8th. Truly horrible!

David S. le

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Le client n'a pas laissé de commentaire.

christopher m. le

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Le client n'a pas laissé de commentaire.

DONALD M. le

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Le client n'a pas laissé de commentaire.

Van P. le

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Le client n'a pas laissé de commentaire.

Edmund G. le

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I dropped the truck off after hours, so I don't have much to say.

GEORGE K. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Le client n'a pas laissé de commentaire.

GEORGE K. le

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Great service and well managed!

Brenda W. le

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The Uhaul we rented was a 6x12 enclosed trailer and it had dents and scratches all over it. The people were less than friendly and even a bit rude at times. Probably will not rent from this location again unless we absolutely have no choice. We had no problems with the trailer though. It did the job.

Patricia P. le

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Le client n'a pas laissé de commentaire.

Amy G. le

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Le client n'a pas laissé de commentaire.

Claire H. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Le client n'a pas laissé de commentaire.

Dennis V. le

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Le client n'a pas laissé de commentaire.

Ronald W. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Very helpful and friendly during the drop off.

Stephanie B. le

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The customer service was excellent. Everything was explained perfectly. I will be using this service/location again!

Dennis V. le

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Le client n'a pas laissé de commentaire.

Dinah K. le

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Le client n'a pas laissé de commentaire.

CHERI H. le

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Le client n'a pas laissé de commentaire.

Diane T. le

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Le client n'a pas laissé de commentaire.

DIANE T. le

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Le client n'a pas laissé de commentaire.

Diane T. le

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Le client n'a pas laissé de commentaire.

DARLENE G. le

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Smooth Transaction and Great Customer Service. I will rent from them again???? Thank You ????

THOMAS P. le

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Nothing. Great experience. Person who helped us at counter was polite, organized and attentive.

jeff d. le

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had express reservation #25674096 guy on duty decided to reenter info screwed it up. would not help, said I had to call 800gouhaul to handle it. after two hours I finally got a trailer, only because I had to get a new reservation. I would say find a new location in Wilmington to handle your trailers. also was put on hold several times talked to 6 or seven people. and no indoor cell service at this location.

Steve K. le

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My issue had nothing at all to do with pickup or drop off, issues were with process and experience online booking the truck. The website is not clear of the massive limitations when picking up and returning at a separate location. Will avoid renting from U-Haul again if possible.

LINDA H. le

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When ever I have to rent a truck, my first choice is always this location. The employees are always friendly and helpful. The rental process is easy and I am in and out quickly. I really like the service, it is top notch!!

THOMAS D. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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The trailer leaked, I had damage to my newly purchased table. All I wanted was a refund, customer service said insurance claim will do that insurance said customer service will do. I don't want to file a claim, manufacturer made minor finishing repair. I shouldn't have to pay for a trailer that leaked.

GEORGE K. le

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Le client n'a pas laissé de commentaire.

Olivia W. le

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The young lady at the rental location was wonderful. Prices were reasonable. Very happy with our rental.

GEORGE K. le

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Le client n'a pas laissé de commentaire.

Paige F. le

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Le client n'a pas laissé de commentaire.

Christy G. le

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Loved this new rental option!!!! I have a job where it is difficult to take time away and the limited hours of some locations make renting your vehicles difficult. I have rented previously so was aware of the process for renting the vehicle (drop box, vehicle inspection, etc)

Sandra C. le

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I've used them twice now and love the knowledge they bring to the experience.

Douglas H. le

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Easy drop off. I was in and out in under 1 minute. I would have liked an on-the-spot receipt of some kind with the date/time, mileage, and return of the pads and hand-truck, but none was offered (maybe U-Haul doesn't do this, I don't know).

MICHELLE A. le

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Can you resend me my bill again.

Alexandra H. le

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Le client n'a pas laissé de commentaire.

Patricia M. le

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I am disabled. The young woman who checked me in for my rental was so helpful to me. She went above and beyond to help me get back to my car after the rental was done...and even getting to my rental van in the beginning. I will heartily recommend this location and use it always for my own needs. Thank you.

Robert K. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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Lower the milage rate some. $ 1.50 a mile is brutal. Otherwiss good experience!

Timothy Y. le

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Le client n'a pas laissé de commentaire.

Courtney F. le

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The location is very small and hard to find it is street parking not a lot

Art H. le

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Le client n'a pas laissé de commentaire.

stephen g. le

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Le client n'a pas laissé de commentaire.

Loi M. le

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Le client n'a pas laissé de commentaire.

Haley B. le

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Le client n'a pas laissé de commentaire.

Karl B. le

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Le client n'a pas laissé de commentaire.

Jacqueline W. le

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Customer service was fantastic! We will use this location for many items going forward just because of their kindness and professionalism!

RACQUEL M. le

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The place I went to the individual acted as if he had a problem with me and my hubby renting from that location at first and I was uncomfortable with the whole situation. I use U-haul all the time however I will not chose that location again.

Julia B. le

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The app is definitely not user friendly but I know this is not due to this location but rather corporate uhaul. Why must I take two pictures of the trunk? Why is the app so slow? Not to mention the location of this uhaul place is in an area with no service! The app made the trip frustrating, particularly the drop off part.

GREGORY N. le

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Better customer service

LOU T. le

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The best rental place i have ever been too!!!

Reggie G. le

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Be consistent with the information you give your customers as we are the ones that pay your salaries.

Jessica V. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Camden D. le

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Le client n'a pas laissé de commentaire.

Tariq Nadeem F. le

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Le client n'a pas laissé de commentaire.

TIMOTHY R. le

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Le client n'a pas laissé de commentaire.

Jim E. le

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Le client n'a pas laissé de commentaire.

PATRICIA S. le

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Le client n'a pas laissé de commentaire.

Theresa E. le

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Tom, the manager of this location is incredibly rude. I've met him in person before in the store and he was literally horrible to deal with. Literally barking to me to move my car. For this particular order we placed a phone call to discuss a charge for supposedly not cleaning the van before returning it, and again the interaction was appalling. I would strongly advise you to drive to any nearby location to not have to deal with Tom.

REGINA H. le

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Le client n'a pas laissé de commentaire.

Irving B. le

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The front deck customer service representative was very through and courteous. However the person providing the set-up and connection assistance was very abrasive, rude and almost totally offensive. I would caution others regarding his style.

Jeffrey T. le

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Le client n'a pas laissé de commentaire.

Cody H. le

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Le client n'a pas laissé de commentaire.

Madison M. le

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Horrible customer service!!!!!!!!!! Didn't have our rental so we had to pay more for a larger van. Staff were so rude and disrespectful. The person working actually told me I was lying even though I had printed confirmation with me.

ARNOLD C. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Matthew G. le

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I made a reservation 4 months ago for a 5x8 trailer. The greenbank location is great. Been there a few times. However why can't I get a trailer within 20 miles from my house! It is a pain to return and there are closer locations

Carol A. le

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When I arrived to drop off the van I pulled it through the open gate where all the Uhaul equipment was parked. A very rude woman who worked at the location started yelling at me that I wasn't supposed to be back there. How was I supposed to know I needed to park it on the street? Nothing was posted at all.

Kevin C. le

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This was the best customer service experience I have ever had with U-Haul!!!

JENEANE M. le

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This location was so helpful, professional, and great to deal with. I had an awful experience with uhaul changing my reservation to a much later time and a different truck without notifying me more in advance than the night before my moving date after I reserved it two months in advance. I wasn't going to deal with uhaul again but I was desperate. I'm happy I called this location and definitely recommend.

Eric D. le

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Very helpful at drop off the lady couldn't have been nicer. Thank you

DANIEL M. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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Dropped off after hours, but no issues encountered.

jeff s. le

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Le client n'a pas laissé de commentaire.

Arnita C. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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N/A - location closed when I dropped off trailer..

PHILLIP C. le

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Maybe stay open a little later. Like till 5:00

Jane K. le

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The staff was very friendly and very helpful in setting me with the trailer for our long haul from Delaware to Louisiana. i would definitely recommend this location to anyone.

Leslie A. le

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Le client n'a pas laissé de commentaire.

Drew W. le

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The location is small so when we dropped off the trailer, it was confusing as to where exactly we should leave it. A better marked area for the return of equipment especially after hours would be helpful.

Joseph M. le

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Very friendly staff

Daniel S. le

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Gentleman behind the counter was upfront and honest and did whatever it took for my to get my trailer hooked up and ready to . Also thing with this location is they could stock more trailering and moving supplies