Roderic W.
Ruby was professional and very easy to work with.
Évaluations des clients Diamond Storage LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Diamond Storage LLC
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Schena S.
Great customer service.
Thelma T.
Excellent attention and really cheap ...
Gregory C.
Old trailer with smaller roller door - was expecting larger door version.
Angel B.
The equipment is I. Extremely poor condition, numerous damage, difficult controlling the equipment with the auto. This equipment has to be remove from inventory and do not allow another rental
Lloyd C.
Excellent service!!!
Lloyd C.
Great service
Sarah J.
The rental location was great dealing with U-Haul did not make me want to rent with them again.
Elmo P.
Double check what is it in reservation, i reserve a dolly but it wasn't on the truck
paul R.
Not a thing very personable
Diamantina R.
Good customer service I had a very good experience with the company I leasing the U-Hall Thanks
CHRISTINE S.
customer service was fantastic. The gentleman that was working was very nice and helpful with any questions that I had. I went into the office and everything was ready. When I got into the vehicle, there was bottle water for me. That was a nice refreshing surprise and was well appreciated when I was moving the furniture in the hot texas sun. I would recommend this uhaul rental place and I will be back .
Joshua H.
Very friendly and helpful staff, will do business with them again
Roma B.
Employee processed my return incorrectly, triggering a late charge. Now I'm battling the company trying to prove that I did not return it late and trying to reverse the late fee. When HQ couldn't find the equipment in their system, an employee called me. I told her when and where I returned it but she couldn't find the location in their system. She did nothing and allowed the late fee to go through.
Robert C.
Great Service
Cathy W.
Over all was a great rental until I webt to turn it in the odometer aDds 100 miles needs to be recalibrated I only went 236 bot 336 miles so they got another 68. Dollars
Robert H.
Attendant was very helpful.
Brittany H.
When offering Self check-in it would be nice to have a notification of what is required regarding taking pictures, having a reference to answer the phone , etc. to cut back on time and any barriers.
joseph F.
Best service I have ever had at a U-Haul. Fast efficient very friendly. I highly recommend this location to anyone who wants a trailer or good service. Also great storage prices. They are opening another larger storage place soon....
artemio P.
Ryan great guy friendly service assisted me with every need and question hooking up the trailer. Great Job!
Boris J.
Ruby, I believe that was her name, was outstanding. Keep employees like her and your business will flourish!
Alisea B.
The customer service at this location was AMAZING. Although I had technical difficulties with the app, he helped me out and made things go a lot smoother.
Donald H.
Na
Ardell H.
I booked a truck on u-haul 1-800 telephone number. I was offered a real nice discount to book the truck and I accepted it. It was a promotional advertising. When I went to pick up the truck at the location. They acted as there was no record of me being booked and charged me the regular price for the truck. I was also told that there was no mileage charge for a one way rental and I was charged extra money when I drop off the rental in the contract agreement. I am not happy about being mistreated and I want my money back. U-HAUL should make some arrangements about double checking on the status of the payments going from start to finish with the customer and their main office.
JD F.
Nothing, great service
Pedro G.
Beautiful location and a lot of space for rentals.
Katherine L.
Excellent service and assistance!
Minerva N.
The return process was very convenient.
Ray G.
Though I had completed the information online for a faster pick up, it still took forever. I applied for the insurance online, and when I arrived the Rep. asked if I wanted the insurance. Tried explaining that I already had it, gave her the price and it took 10 minutes to confirm. After she removed it, and added it back. The prices for the rental was great.
Rodney C.
Thanks for your friendly help.
Roland G.
Repair the roll up door. The cable malfunctioned during the move, causing me to lose several hours while waiting on roadside assistance. Ruby at Diamond Storage was extremely helpful in getting me the number to roadside assistance, as was Chanel from Uhaul. The mechanic arrived in a reasonable time and got me going. Overall, not a bad experience.
PHUONG-THAO B.
They were closed but Ryan was extremely helpful, especially since the Uhaul website wasn't working so I couldn't upload a photo. Ryan came out and handled it when the business was closed. Thanks so much!!
Haruo S.
Nice and efficient sales person took care of us and had us on the road in very good time. The equipment ran well and was very clean. The location was very convenient for business along the 288 corridor in Pearland/Manvel. Would highly recommend.
Melissa B.
The location was fine, its U-haul that sucks! I will never rent anything from your company again! Your roadside assistance is totally lame. It took them forever to get to me. The experience was the absolute worst.
Christopher B.
The agent at this location was great! Very friendly and helpful.
Antoinette A.
No space to park the returning truck
Carl S.
The Uhaul automatic check-in sucked! I lost two of my helpers with moving because it took nearly an hour for the automated process to validate me and approve my rental even though I filled out everything in advance. I will NEVER use this service again!
Cecilia R.
Awesome experience Ruby was of great help very pleasant and helpful. Give her a raise!
patrick C.
Easy pick up and return. Friendly staff. Everything we reserved was waiting for us when we arrived. Great store!
Jeff L.
shorten the steps for checkout. I was hot outside, connection was slow and took awhile to traverse through next screens.
Phillis R.
Charged my debit card for too much. Claimed made error trying to correct. Never got credit back on card and was told would have to send check that would take week. Very upset with this situation.
Sabrina H.
Keep up the great work! Yolanda and Ruby were very professional and patient with my questions. The Uhaul store we used before has closed. This is where we'll come now! Thanks!
Steven M.
THEY OPEN AT 10 AM. IT WOULD HELP MORE PEOPLE TO OPEN AT 7 OR 8.
Mark J.
Nothing. Personnel at location was very professional and polite. Thanks for allowing me to use your products.
Kelly C.
What a nightmare renting this truck! Location is in middle of nowhere. The app told me lock code word was SALT so I spent 45 mins trying that, chat to some idiots via the app chat who were useless. Waited till they opened for girl to tell me lock code word was BOLT!! Overall, I think it was a big waste of over $500. I woukd have been better off to have taken that money & spent it on new furniture rather than giving it to U haul. Definitely will not recommend.
GABRIELLE G.
Great customer service
Shawna W.
The instant lock was the wrong code, noone answered the 24 hour number.
Victor B.
great customer service afford equipment
Raquel R.
This is the best overall customer service I have received from any business. The two ladies in the front were amazing. They were extremely professional and patient and thorough on answering my questions and walking me thru the process. They deserve a raise.
PATRICA J.
Representative was very helpful
Amber S.
Very friendly and quick!
theresa B.
Excellent customer service
Giovanni A.
Excellent experience
Vitorio S.
Nothing! She was excellent
Rafael A.
Smooth from beginning to end no issues at all a thumbs up review.
Sandra S.
She was very polite. The return process was convenient.
Haut de la page