Évaluations des clients Diamond Storage LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Diamond Storage LLC
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Alisea B. le
The customer service at this location was AMAZING. Although I had technical difficulties with the app, he helped me out and made things go a lot smoother.
Donald H. le
Na
Ardell H. le
I booked a truck on u-haul 1-800 telephone number. I was offered a real nice discount to book the truck and I accepted it. It was a promotional advertising. When I went to pick up the truck at the location. They acted as there was no record of me being booked and charged me the regular price for the truck. I was also told that there was no mileage charge for a one way rental and I was charged extra money when I drop off the rental in the contract agreement. I am not happy about being mistreated and I want my money back. U-HAUL should make some arrangements about double checking on the status of the payments going from start to finish with the customer and their main office.
JD F. le
Nothing, great service
Pedro G. le
Beautiful location and a lot of space for rentals.
Katherine L. le
Excellent service and assistance!
Minerva N. le
The return process was very convenient.
Ray G. le
Though I had completed the information online for a faster pick up, it still took forever. I applied for the insurance online, and when I arrived the Rep. asked if I wanted the insurance. Tried explaining that I already had it, gave her the price and it took 10 minutes to confirm. After she removed it, and added it back. The prices for the rental was great.
Rodney C. le
Thanks for your friendly help.
Roland G. le
Repair the roll up door. The cable malfunctioned during the move, causing me to lose several hours while waiting on roadside assistance. Ruby at Diamond Storage was extremely helpful in getting me the number to roadside assistance, as was Chanel from Uhaul. The mechanic arrived in a reasonable time and got me going. Overall, not a bad experience.
PHUONG-THAO B. le
They were closed but Ryan was extremely helpful, especially since the Uhaul website wasn't working so I couldn't upload a photo. Ryan came out and handled it when the business was closed. Thanks so much!!
Haruo S. le
Nice and efficient sales person took care of us and had us on the road in very good time. The equipment ran well and was very clean. The location was very convenient for business along the 288 corridor in Pearland/Manvel. Would highly recommend.
Melissa B. le
The location was fine, its U-haul that sucks! I will never rent anything from your company again! Your roadside assistance is totally lame. It took them forever to get to me. The experience was the absolute worst.
Christopher B. le
The agent at this location was great! Very friendly and helpful.
Antoinette A. le
No space to park the returning truck