Customer Reviews for Discount Gas One
(U-Haul Neighborhood Dealer)

Évaluation :

3

I would have had liked to have gotten my refund back for the day that I didn’t use the trailer but U-haul didn’t accommodate that, that alone would make me not rent from them again.

Évaluation :

4

The pricing is ridiculous! It says rent for $19.95. I used the truck for 2 hours and I got charged $60 plus I had to put gas. That is super misleading and I will never use U-Haul again.

Évaluation :

1

Had to wait 5 minutes for her to finish her conversation with other employ who was taking care of gas customers. I had to open back door because of her nails. Had to park and unhook trailer myself after she did a light check. Never seen anything like this before.

Évaluation :

3

My digital reservation (via app) showed that I declined the $8 additional insurance coverage. I declined again while talking to the U-Haul representative on the phone, when straightening out a misunderstanding by the rep on location. I was still charged the $8.

Évaluation :

5

I will go back. July and Jennifer were awesome.

Évaluation :

1

It's a gas station, they are not equipped to serve as a U-Haul dealer. No connectivity and understaffed, I had to connect and disconnect trailer myself after waiting 30 minutes for the cashier trying to find and process my order. No safety check performed (test lights on trailer) because cashier didn't know how to do it. The return of equipment was worse.

Évaluation :

5

This location being renovated. The gentleman who checked me in was very polite and kind. He saw I was hot and gave me a bottle of water. The parking lot is quite small--I think this will be better once renovation is complete. I will use this location again.

Évaluation :

1

The location was dirty it was hard to understand the lady and she started our return then kept making us wait while she waited in other customers

Évaluation :

2

There is one attendant at this location -- responsible for the U-haul equipment and all of her gas / snack / lottery customers. She told me to hook the trailer up myself, and then she'd come take pictures of it. She tried to be helpful, but needed to pay attention to her normal gas station customers. I won't go back there.

Évaluation :

1

This location is a gas station with one attendant. She had very little idea how to set up my rental and didn't know how to check my hitch once I hooked it up. It took nearly an hour to pick up the trailer I reserved. There are way too many extra steps required to complete a rental. I wish I was able to have an account with my info and picture saved since I rent something twice a year. I really wish the trailers came with a jack so that I can disconnect a loaded trailer when I need to. I was disappointed by having to drive past two uhaul locations to get to the location that had the standard sized trailer I needed. Overall, I'm going to have to find a different company to rent from. I can't support the ridiculous hassle it took just to rent a trailer.

Évaluation :

5

Satisfied

Évaluation :

1

No discount for returning rental early. Gas tank was not full when picked up. Pick up is at a gas station so you don't talk to an actual UHaul employee

Évaluation :

5

Small selection, but cheerful proprietor

Évaluation :

4

Looks like a bad run-down part of town, but the staff here were amazingly friendly and super helpful!

Évaluation :

5

The folks working there are so nice! The store itself has this sort of neighborhood corner store vibe despite being on a busy strip mall Street

Évaluation :

1

The app did not work, it took close to if not an hour to get my rental which resulted in me not being able to move all my things. The van had a broken windshield and the interior was already covered in dirt from front to back. Then when I went to drop the van off the app again failed to work and let me return the van costing me more time. And I still have more things I need to move.

Évaluation :

2

Nice people but… no counter where U-Haul clients are seen. Vying for time against gas station clients. No printer/ scanner so required to do things on app, wasn't advised of this in advance. No help with the app which isn't working well.

Évaluation :

5

Great service! Very nice woman. Thanks so much

Évaluation :

3

The location was hard to validate and the personnel didn't help much or verify anything.

Évaluation :

2

Truck was dirty. Asked for 12 pads only got eleven. If I wanted more I couldn't have asked for them because I had every one in their inventory. Had to wait continuously wait the light my transaction while the attendant addressed other customers because it's a convenience store.

Évaluation :

4

When I called the phone number several times, no one answered so I checked out via the u-haul app. There wasn't a drop off box so we had to go in & get the lady behind the register. She was helpful but because no one answered the phone several times, I had to figure out the app process when I probably didn't need to (returned the vehicle before 5:00pm).