I was charged twice the amount for the rental of a 4x8 enclosed trailer because of a "high demand" time but there were 2 of them in the parking lot. I supposedly submitted a customer service ticket that I should have heard a reply to within 3 days, but have not heard a thing. And definitely haven't seen a refund or a deposit. Needless to say, I would not recommend unless you're doing local moving! You need better contracts that itemize in detail specifically what you are paying for. Why you charge for days not needed, because it takes that long to drive x amount of miles, but you don't charge by the miles. You are robbing people!
CASSANDRA J
Discount Gas One
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lakewood, CO 80226
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People that know what to do
SEAN STerrible pickup and drop off experience at this location. Both times the rep didn’t know how to use the Uhaul software and we had to call uhaul reps to get involved. During drop off, the photo uploading software wouldn’t work and u-haul’s solution was for me to uninstall and reinstall the app. The rep at the location had no idea what to do. I finally just left as I had fulfilled my obligation with the vehicle being returned where it was supposed to, when it was supposed to, and with the appropriate amount of fuel. Delays on both the front and backend of the rental easily added an hour of nonsense to my day. I will never rent from a non uhaul facility again. They simply don’t know what they’re doing.
Daniel Zowner told me to youtube a tutorial on how to hook up the trailer to the car
CONNOR WHorrible customer service here. Did not help with process of how to check in and check back truck. Then got a bill stating more miles than I did and I checked truck back in one day early and they were calling asking if I still had truck. Never use U-Haul again after this experience.
Donald C