Customer Reviews for Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)

Rating:

5.0

Invoicing at the end requires improvement as I was asked to pay additional for gas when I refilled it more than when I received the truck and should receive a credit.

Rating:

1.0

The people on the location of want to deal with

Rating:

1.0

The worst customer service ever. They were supposed to be open untill 7pm and when I arrived at 5:45pm they were closed. Then when I called the number the person who answered was rude. The next day they called me and asked very strange questions, totally clueless and again very rude. They hung up on me. I like uhaul and hope they do something about the offensive person at that location.

Rating:

3.0

Very friendly staff

Rating:

1.0

The trailer was parked in a slanted meaning it wasn't straight in the way of traffic coming in and out. The straps holding the front wheels of the vehicle , the strap tightener was all rusted i had to use my own lubricant to get the tightner working again. Pick it up October 11 2026 drop off in Cochrane October 15th 2026 with the truck they charged me late fees for trailer as well the trailer drop off date was the 15th. Wich I drop it off both at the same date October 15th 2026, I've been over charged over 400 dollars for both rentals the taxes were charged twice The tax was way higher than 13 percent., i had to disconnect the trailer from the truck, the truck was supposed to stay connected until they inspect it, fit them to see wich was the truck and trailer was rented. Now I'm getting charged again for late fees which it was already paid in the rental price, you're company give me no choice to get a lawyer and the judge will be with me .

Rating:

5.0

Nothing at this time

Rating:

4.0

No issues, my reservation was there and complete, easy transaction

Rating:

3.0

Should let people know ahead of time where the drop box is over the phone

Rating:

5.0

Everything was as expected

Rating:

3.0

The desk is a bit of a walk into the mall, hence no one comes out to help get the trailer on or off the vehicle.

Rating:

1.0

The clerk was giving me a hard timeabout the payment ,I ask to split the payment in two installments, he refused i had to call my bank for different arrangements, The clerk told me he was doing his job for a long time he never did anything to help to improvise for payment he was barely 30 years old, Having an attitude. He was following the rules .I will never go back at bayfield street in barrie I wasn't impressed and very disappointed.

Rating:

4.0

Not all lights were working

Rating:

5.0

Maybe a sign near the mall door Indicating where the office is. It's a bit isolated.

Rating:

2.0

The turn signals on my van did not work. I had to return the van for another one which wasted my time and cost me extra mileage fees and gasoline. The staff was friendly enough but very difficult to reach on the phone with long times spent on hold and then a long wait at the customer desk when I returned the van.

Rating:

4.0

Thank you, have a good day.

Rating:

2.0

Somebody to be there when they said they are going together this is fucked the system totally out of wack what you say and do is totally different

Rating:

1.0

Booked the trailer for 9am ( ok I admit I entered the wrong week online for it) but when I got there there was 3 other people ahead of me and the place was closed. They said they got there for 8am when it opened but no one is there. It was until 9.30am a guy turned up to open. He said there was a family emergency so the other guy couldn't make it. I understand stuff happens but customers have made plans moving and such. Because of this I was late back dropping the trailer off. The trailer had a fault in the left light. Wasn't my car as I had a trailer on it the day before and I tested the connection with two plugs.

Rating:

3.0

Be open at 9 am when it says you are

Rating:

5.0

contact person as location is friendly and customer oriented. lots of choices to rent a vehicle

Rating:

1.0

There was no one at the desk when we got there. Waited like 15min. And then someone finally showed up and he yelled at my sister. Not a good time

Rating:

1.0

The equipment was okay. I didn’t like the Bayfield mall location, the man working there was 30 minutes late, he called me and started to give me a lame excuse and hung up on me part way through the conversation. I hope in the future I don’t need to come back to this location.

Rating:

1.0

Hard to find location in the mall, no information on what door to enter to find location and no information on where to go once in the mall to find the location.

Rating:

1.0

We went to drop off the truck at 6:30pm but it was closed and maps were showing that this location closes at 7:00pm

Rating:

5.0

Mani is the best !

Rating:

1.0

scammer

Rating:

5.0

We rented first time and it was easy to deal.

Rating:

5.0

Staff was very helpful, came out to check everything was good

Rating:

5.0

Great location

Rating:

5.0

This was convenient and priced reasonably. The staff were responded to all inquires, helpful and friendly.

Rating:

5.0

Great location with a HUGE parking lot at the back of the mall for easy in/out driving with vehicle. The Cdn Tire gas station is conveniently located within the mall's property -- great for filling up the tank before returning vehicles. Our truck wasn't swept out --- we had to sweep it clean it before we could load our own furniture. Otherwise, we were satisfied with the rental.

Rating:

4.0

Blinkers were not working properly but other then that it was simple and clean and customer service was good

Rating:

5.0

Again ---quick and easy

Rating:

2.0

I had a pickup schedulled for 1:30 pm. On arrival, I met another customer leaving the closed mall office stating... there is no one there!! Assuming they were still returning from lunch I waited outside the closed office. After 20 minutes, I decided to call UHaul to find out what is up. I held another 20 minutes. Eventually I spoke with an agent who had to phone the manager at the location.. then gave me his cell number. I called the number and spoke with a man who said he was the manager. He advised he was aware of my appointment and was at another location(?). He advised to hook up.. send him photos.. and go... which I did. The trailer was not 100% lacking the license plate light. If I had not called and simply left, Uhaul would not have my business. Also.. I did not appreciate the delay or the manager or rep not present even though they were aware of my appoi tment.

Rating:

4.0

Make sure your equipment works. I’d add that this location was good relative to your other locations. You need to invest in your business… it’s really getting worse. I am considering burying my own equipment becuase I have had such in reliable experiences at uhaul.

Rating:

1.0

I had my pick up time scheduled at 0800. The store was closed and I called at 0830 and 0832 to see what was going on. I was informed that the individual to complete the pick up would arrive in 10 minutes. The individual opened up the store at 0845 and informed me that the store does not open until 0830 and that the website was incorrect however they still did not open the store until 0845. My moving time was delayed as a result.

Rating:

1.0

Lights didn’t work! No turn signals!! Equipment dirty! Service provider was very rude …… never again!

Rating:

1.0

The trailer I rented ended up having a bad wheel bearing and very bald tires. The wheel bearing was very bad and the trailer needed to be towed away. Please do a better job at inspecting your equipment since this could have been a major safety hazard. Do better

Rating:

5.0

He was very patient and guided me correctly as it was my first drop off.

Rating:

3.0

At pick up your app wasn’t working to take pictures to show the original condition of the uhaul, this was frustrating because it wouldn’t let us move on to submit the odometer amount without the picture. Luckily when returning, the picture function finally worked.

Rating:

3.0

The truck that we had, pretty sure the transmission is starting to go you guys might want to check it

Rating:

3.0

Issue was it was Sunday and they were closed so I did not get a real opportunity to be able to answer your questions positively. It was not clear as to where the keys should be deposited…

Rating:

2.0

You have to be a lot more specific than you are. You have to say that the location is behind the Canadian Tire

Rating:

1.0

Opened late for pick up and no communication from the company Closes early and not available for a in person return No dolly in the truck but charged for it Blankets not put away and wet

Rating:

1.0

Store was closed, unprofessional at answering phones, will not be returning

Rating:

1.0

Truck wasn’t ready. Equipment wasn’t in the truck. Sales agent arguing with me. He said he didn’t have a second trolley even though I booked two. He didn’t know my order. Said he didn’t have enough blankets. Totally rude. Expected me to know where his stupid little lockbox was. Delayed my move by an hour. I had movers waiting and he didn’t care. Will never use this location ever again thank god. He was incompetent and horrible service.

Rating:

2.0

I spoke with Many @ this location hi was very disrespectful and unorganized this individual needs more people skills and he should be sent on a respectful costumer service program. My sister was moving from Barrie Ontario To a storage location in Orleans Ontario and he had our uhaul drop off in turso Quebec the u-haul in Orleans made it work for us . we will be getting another 26 foot truck in a month in Orleans to complete our move . The people @ the Innes location were great Thank You

Rating:

3.0

I asked the person behind the desk for a dollie and he said there was one in the truck when we got to the place to move there wasnt a dollie in the truck We were at the counter adding some personal information and we forgot the phone number and he was so rude and said well are you going to tell me the number our are you still thinking about it I had already gave him the phone number I guess he didnt have his hearing aides on to hear me so I had to tell him again

Rating:

3.0

We did not see personnel on site. We submitted via mobile app. Photos at pickup and photos at drop off. Unexpected for drop off where no personnel/admin or kiosk was outside. Drop box for the keys was easy to locate. Only because the mobile app had visuals.

Rating:

1.0

The agent serving me was 10 mins late (store was to open at 8am, he slowly walked in at 8:10) and had a condescending attitude when I asked him to make sure he doesn't start the rental at 8am. Upon returning the trailer the next morning at 8am he didn't even show up. I had to call to ensure he completed the rental agreement, again he was very condescending when I asked him to ensure I was only charged for the 1 day rental (I had originally rented for 2 days but only needed 1 day). I was also concerned I had left the trailer in the lot without being locked, per his request.

Rating:

3.0

A nice clean business center, with the equipment located in a shopping mal parking lot. There is a lot of room for this business to park a lot of equipment.

Rating:

1.0

The app is very buggy. I always get errors processing the uploaded images

Rating:

5.0

I suggest giving more instructions for pick up the car key. I did not find the locker easily.

Rating:

5.0

They were able to accommodate last minute. Great service

Rating:

2.0

Rental dolly was missing. Truck was not clean. U-Haul app did not work for pickup and drop off.

Rating:

3.0

Be nice if office was on the main floor of the mall and not at the top of a giant set of stairs

Rating:

3.0

Seats were covered in pet hair from a previous renter and cargo bed had some loose screws scattered across it that could have damaged items placed on them if I hadn't noticed them first. Dashboard had a persistent "change engine oil soon message"; clerk thought that the maintenance tech may have forgotten to reset the oil check interval at the last oil change.

Rating:

2.0

You can have an employee there to hook up your trailer.

Rating:

2.0

Have someone present at the counter for your clients. Arranged pick up time, office closed even though the hours are posted. Did not have proper wiring extension wire for hook up to vehicle, just a short 3 inch wire. Thankfully Canadian Tire was around the corner and I was able to purchase a 48" extension (though I should not have had to) and when I enformed the person who I was texting with, their response was go look around on the other trailers and take one from there (no other trailer had one that was removable). Trailer was dirty and not cleaned out (beer cans, nails and screws throughout). The license plate did not match what was on the online pick up for that particular trailer (once again was told not to worry about it). What should have only been a 5 to 10 minute ordeal turned into nearly an hour to sort out. Drop off was at least simple.

Rating:

1.0

The attendant was very rude and confrontational. If I didn’t need the rental right then and there I would have walked away. I will be taking my business to another location in the future.

Rating:

2.0

Get a printer so people can have a proper receipt and not a stupid email.

Rating:

2.0

the only thing I didn’t like was that the guy called me wondering where his truck was..I told him I had already dropped it off and put the keys in their box..I figured he should have went out and looked before calling me..so people please do your jobs before accusing me of not returning the truck..

Rating:

2.0

When I when I arrived I was treated like I was from another planet or something and then I was looked after no friendliness they didn't check the trucks the trucks had no gas this is the worst you all experience I've had in my 50 years . I had to sweep the truck before I could put my stuff in it. I don't know if it's all the U-Hauls but I remember you Hall's as being very good but now I have a very different opinion thank you

Rating:

3.0

Better service. Truck had some broken glass n dirt still in the back..

Rating:

5.0

Very smooth process since I pre booked online. Great process.

Rating:

5.0

I recommend this location to everybody. I rent trucks from here almost every week. The manager i deal with is Avi he is very professional to deal with. Never a problem. Always very dependable.

Rating:

2.0

The location is a joke. We had a booking, and when we came to pick up our reservation, the guy didn’t react to our request at all. He was busy with his phone and didn’t pay any attention whatsoever. Even though we were the only clients there, it took us an hour just to get the truck. On top of that, the office was dirty.

Rating:

3.0

I was told that I would receive a 10% discount. Haven't got it.