The location said it was open until 7pm, I arrived at 523pm and no one was there. I called and the person said they are not in at the location and to just take the trailer. When I went to hook up the trailer the light connection was broken (wire cut). Was told to find another connector on a different trailer and take it. I was also told the connector was the customer's responsibility. Very poor customer service over all. I returned the trailer Wednesday night and called the location. Was still charged until Friday night. When I called to ask why they informed me it didn't matter I have to pay. This location is terrible.
SEAN M
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
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- 3,0 - Cote moyenne des clients
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The person I called at this location was not helpful. I asked about the claim waiver and he and 3 other people I had to call at UHaul had no idea that it did not cover me if I caused an accident on the road. I got passed on from one person to another. Very poor!
Jeff HLocation in the Mall was a little hard to find, but other than that, I received great service. The staff person was very busy. He received at least 4 calls while processing my transaction as it was the end of the month and remained courteous.
CHRISTINE HHave staff on site at all times.
LEO BThe guy charged me for a full day because I was one hour late…. This is a rip off, I am not happy and I won’t return in future.
MONTASSER B