I had to call and change my reservation time three times due to traffic and an accident on the highway. I drove over five hours to the pick up location so it was out of my control yet the U-Haul employee was rude and gave me trouble for taking so long. He wouldn't give me the dollies or blankets I'd rented which made moving my mother extremely difficult. The truck had no gas in it. I was treated extremely poorly by him and would never use this location again.
SHERRI D
Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrie, ON L4M3C1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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When we went to hook up the trailer to our vehicle, we discovered the electrical hookup wiring was missing prongs on the outlet and the lighting wouldn't work. We looked at the other trailers on site, and out of the 6+ trailers there, only two had fully intact prongs. I went back inside to talk to the employee and he seemed surprised that the electrical wiring was not operational on all the trailers. Luckily we were able to switch into one of the operational trailers. Is the equipment not inspected when it is returned?? How are you selling insurance to customers without first ensuring that the equipment is safe to use? Instructions about drop off were very poor and unclear. We dropped the unit early (evening before during closed hours) and I called in the morning to follow up that the drop off was complete. The person answered the phone "hello" instead of the name of the business. When I explained that I dropped the trailer early and just wanted to make sure that everything was complete on my end, they seemed confused or unable to offer any information and basically said "Ya, it's all good". Didn't ask for my name, didn't ask for the unit I had rented. They said I probably already received an email saying the unit was returned (I didn't and still haven't). This was my first time using Uhaul and while the actual use of the trailer while we had it was super convenient, the customer service was very much lacking and details were not provided for someone who was a first time customer.
ANDREA FRepresentative was very helpful
KYLE FProvide useful dimensions for your trailers! I rented a 4' X 7' trailer to pick up some solar panels and discovered that the ACTUAL trailer size is about 3' 2". Unfortunately, I discovered this only after reaching the warehouse to pick up the solar panels. Had to race back to return the useless trailer, and was able to borrow a friend's larger trailer to get the job done. At least I only wasted about $32 on this, but it wasted about 2 hours of my time.
STEPHEN RNot a great customer service and the vehicle was dirty
PRIYANUJ S