Customer Reviews for Divine Logistics
(U-Haul Neighborhood Dealer)

Évaluation :

2

Make sure your vehicles are clean and up-to-date I rented a vehicle a time for truck and missing wiper blades during a snowstorm that's really helpful

Évaluation :

4

It was great Thank you ...

Évaluation :

1

Made me shovel my own truck out the snow and clean the windshield off. What a joke.

Évaluation :

1

Once again I had an issue with this location. I booked it as a mobile pick up, so I started doing that but couldn't get into the back of the truck so I went inside to see the clerk. I was told they had the key and when we got outside I was then switched to a different truck, no big deal except the clerk didn't change it in the system so as I continued the online info the gas was not the same nor were the kms. Now I have been charged for the gas and kms. So annoying.

Évaluation :

1

I had to pull the trailer out of the snow and it was full of snow, terrible experience, I had to make my reservation twice...

Évaluation :

1

Delays in getting the keys. Upon inspection there was a fridge and garbage in the back of the truck. We then had to continue to wait for someone else to show up to remove the fridge. While driving a water bottle with a cigarette butt rolled under the pedals. Absolutely horrible rental experience

Évaluation :

1

Truck was dirty. There was garbage inside. No maintenance. They did not have the add ons I ordered (like the blankets) Truck broke and almost didn't make to destination. Had to call road side assistance, no fix, had to be towed. In the I still got charged for gas and milage, even when the guy from customer service advised that they were aware I wasn't able to fill up the tank.

Évaluation :

1

The lot was not plowed whatsoever vehicles were getting stuck left and right. Including the haul truck itself. The person at the table did not have proper training how to use the system did not explain the debit/credit card process at all. Was texting a friend trying to figure it out half of the time and could not follow coherently with the questions we had. Abysmall service. Also the keypad said there is a discount if paid for cash. But cash was not an option. Unfortunately I won't be using that locations services again.

Évaluation :

2

The truck leaked, soaking my mattress and several boxes. They won't reply to my calls or email

Évaluation :

4

Make sure the vehicles are maintained. Engine light was on, tire pressure was very low, oil needed to be changed as it came on as a sensor, and there was no window washer fluid which I used my own because I couldn't see. Otherwise everything was great!

Évaluation :

1

I booked a 20 ft truck, the day of I picked up a 15 ft. Not everything would fit. Truck wasn't started opened, cleared of snow , -25 weather uhaul is uhaul, you get what you get .

Évaluation :

2

I had a frustrating experience with U-Haul today. I arrived at the location at 8 AM, as per my reservation made through the U-Haul app. However, no one was there. I knocked on the door, rang the bell, and waited, but the store was closed. I called the store's contact number, and someone answered. They asked me if anyone was present at the location, and when I said no, they promised to call me back to check. A few minutes later, they called back to inform me they would send someone. It took about 25 minutes for an attendant to show up, open the store, and proceed with the process without any issues. However, there were other problems: I had requested 12 blankets, but there was only one pack with 4 blankets available. Additionally, the truck's gas tank was only a quarter full, so I had to stop and refuel before starting my route. These issues caused a significant delay in my schedule.

Évaluation :

1

Person had no knowledge of hooking up trailer, did not know whar ball size to use. Trailer was frozen and covered with snow. Sales person walked away and told me i should check the lights before i go. When i put car on trailer the hold down strap was broken and unuseable. I had to use additional straps to hold car down. I did let the sales person know this when i returned the trailer but they did not seem to care. Brutal service and dangerous practice to send a trailer with no knowledge.

Évaluation :

3

Gear shifter was loose The truck didn't start everything time the key was turned over.

Évaluation :

1

I was told the truck I ordered was facing the street, but it was parked somewhere else. The blankets that I ordered were not there. The truck inside was a mess - banana peel, used water bottles, ear bud, empty can of windshield washer fluid, cigarette. The crank on the driver side window was broken. Loose visor. My advise for the next customer... rent from Enterprise.

Évaluation :

4

Convenient location, great friendly service, and helpful staff. A bit of a tight site to get in/out and leave your car.

Évaluation :

2

The gentleman on site was pleasant enough and we were having a freezing rain storm. The truck was awkwardly parked, encrusted in ice, another pickup was blocking my exit (further delaying my exit) and the grounds dangerously unmanageable. No effort was made to improve my experience and the gentleman made it clear that he wouldn't be at the location upon my return and that I would have to rely on my phone to return the vehicle (lucky I had one). The very minimal amount of effort was made to improve my experience

Évaluation :

2

The lights on the trailer didn't work and it wasn't cleaned off from the snow The guy knew nothing about installing ...just a ridiculous encounter and transaction

Évaluation :

1

I was charged cleaning fee. I called to argue and was told someone would call me back in a few hours. But nobody called. The office was closed when the truck was returned. So nobody checked the truck at return. How clean you expect the floor? It was not supposed to let people sleep on it. It was supposed to let people walk on floor and move stuff in and out. The office was closed so I couldn't even get a broom to sweep the floor. I cleaned the floor as much as I could. There was no big difference about cleanliness between before and after I used it. Do you expect every customer to bring cleaning tools when renting a truck?

Évaluation :

1

I don't recommend because the costumer service is very poor and while business opening hours the office was closed and no one answered the phone in my opinion this is ridiculous. I had to call several times and wait over 1 hour after my pick up time to get the owner to answer my call and wait for the owner to arrive to give the keys. In the end without a sorry or anything, very rude. I will never go to that rental location again.

Évaluation :

5

Easy pesy to pick up and drop off

Évaluation :

1

I booked a 10' truck for self pick up after hours. Followed the steps on my phone, and when got to the "get your keys" step, the keys weren't there. There was no lock box. I called a phone number found on the office door of the location, and the representative said they forgot to leave the keys. I got there at 5:30pm and it was already 5:50pm. I had to wait another 30 minutes for someone to come and give the keys. The guy was really rude too, not a customer service person at all. Also, I ordered a moving dolly and this accessory was not in the truck, so I paid extra for nothing.

Évaluation :

5

Interior had a light layer of sawdust but otherwise the van drove great. It was nice to have a newer van for my drive so I knew I'd have no issues on the road for my long one-way trip.

Évaluation :

5

This location is the Best in town .They are so helpful and make sure to help you get done what's needed. Thank you so much for the great help with making sure I had the truck and extra day. :)

Évaluation :

5

Excellent service, truck ran great. We were treated very well.

Évaluation :

2

I rented a cube van for 8am on Sunday morning and arrived on time, however there was no staff there to provide keys or the rented items. At 8:20am I received a call from someone stating they were at the Bayfield St location as someone called in sick but they were on their way to help and should be there in 10 minutes to assist. Unfortunately they did not arrive for 40 more minutes. I had a strict timeline to move my daughter out of residence which I was not able to adhere to. Inquired if my rental fees could be reduced but was denied. Leaving an hour later than planned drastically affected my day costing me money and wasting my time. I had 5 hours of driving and really needed get the job done quickly. I had to take the 407 in an attempt order to reach my destination on time and was charged a penalty from my daughter's school for not vacating at the agreed upon time. Overall I am very dissatisfied with this location and will be going elsewhere for my next rental. Management need to have better provisions in place for when people call in sick.

Évaluation :

3

I was not notified that the pick up location for my rental was changed until the moment I arrived. I had a tight schedule with movers waiting. Rep on site was friendly enough, but my moving day was greatly affected as I had booked this rental a month in advance.

Évaluation :

4

The brakes on the truck were making noise the whole way. I advised the garage where I dropped it off they needed service.

Évaluation :

1

System takes more km used then actually used

Évaluation :

4

It's always better dealing with a customer service rep in person than a stupid app.

Évaluation :

4

My only comment would be that, at the pick up and drop off location it would nice to have staffed on a more consistent basis.

Évaluation :

3

I would've gave an "excellent" review if the location had a phone number. But my experience was smooth. Thanks Uhaul : )

Évaluation :

5

Good service. Pretty seamless. Only negative was noone was at the return location to close the account.

Évaluation :

3

There wasnt alot of interaction, but the vehicle ran well, exactly what they quoted me.. so good overall.

Évaluation :

5

Agent at counter was very helpful and knowledgeable

Évaluation :

2

I was given a truck with poor mechanical issues. When I contacted the location to correct the issue and replace the vehicle, I was met with an employee who had left for the day and not willing to listen to the issue or understand the problem. Of note this was still within business hours. The employee said I was receive financial consideration on my bill, only to still be charged the full amount. I would never use this location or service again.

Évaluation :

4

This location is just fine, but the Stroud location was where we were supposed to pick up this truck. The guy couldn't even be bothered to get there at the appointed time. When I finally contacted him, he told me to download the app to get into the lockbox. Couldn't download the app. When I finally got a hold of a U-Haul representative, they got the lockbox code for me. When I opened up the lockbox, it was the wrong key. The representative said he'd be another hour before arriving, and we switched locations as I had movers standing by waiting. The Stroud location is bloody useless.

Évaluation :

1

Was a complete nightmare! Used the truck for 3 hours and 10 kms. upon returning way ahead of time, the office was closed so forced to use self check, which was a complete shit show, wasting 1,25 hrs trying to do. And on top of all this, was charge almost triple of quoted price when booking. Needless to say, will never again use uhaul nor recommend, usless you're looking to get ripped off and waste your time go elsewhere!

Évaluation :

1

The truck was rented under my name without me even knowing about it. The signature wasn't mine on the contract, while all the details were mine. It's a fraud and I can file an official complaint against a dealership which rented it out, and the person who did it

Évaluation :

2

My pick up time was the uhaul offices opening time which was 8 am. No one was there at 8 am, I waited and then called the office number. A manager called me back and arrived by 8,3 am as the employee never showed. This delay caused me to be late for my delivery to a client. I need a reliable location and will not rent from here again.

Évaluation :

2

When I picked up the truck they said the tank said 1/4. But it was 1/8 ,38 miles to empty. When I went back to talk about this. He said don't worry about it.

Évaluation :

3

Rude staff

Évaluation :

1

The trailer that we reserved was not available when we arrived to pick up the trailer

Évaluation :

1

Worst experience of my life the rate doubled when I went to pick it up in Barrie!! The rep who put my order through gave me 3 different prices the van was full of dirt and footprints… The vans are gas gusslers and it was just an awful experience!!!

Évaluation :

1

Make sure vehicle is clean and well maintained. The vehicle that was rented to me, the seats were completely covered with dog hair, and it was filthy.

Évaluation :

5

You could add N/A to your feedback questions as our drop off was after 3pm so used the drop off box - no personnel Seamless - thank you for a great move

Évaluation :

5

Agent where we picked the truck up was very polite and friendly

Évaluation :

4

I rated the equipment not cleaned and well maintained because the Windshield wipers on the vehicle I rented are so old the are a hazard. They made the windshield worse luckily it was only a light rain but you really need to change them regularly. The vehicle other wise was clean and worked fine

Évaluation :

4

Did not recieve a receipt via email after the transaction was completed and payment wad taken. There was supposed to be a 50 dollar credit applied due to the equipment not being available as scheduled. I would appreciate if someone contacts me. Thanks

Évaluation :

4

Difficult to reach by phone at times and mailbox full to leave a message.

Évaluation :

4

Everything went well.

Évaluation :

1

Try having some staff on the premises.

Évaluation :

3

at drop off in Barrie. I spoke to the service person and ensured the fuel was returned at the level that was indicated at pick up. I will still charged for 15L of fuel...not acceptable. especially after my pick up experience..

Évaluation :

3

When I rented the truck from this location I also got guys to load the truck and paid the U-Haul rep cash thru an e-transfer which I thought was odd . Upon arriving in N S and unloading I realized the packers did a terrible job as I had a lot of damage to furniture because it was packed so poorly . I called Bradford st U-Haul and I am waiting for a reply to see what they are going to do about the damaged furniture .

Évaluation :

3

Car hauler was missing hook on one safety cable to attach to hitch. Rep said to just loop it around. I added a shackle of my own when I got home. Missing safety chain at rear of trailer that goes around vehicle axle, added my own there too.

Évaluation :

1

We had selected counter pick up for 2:45pm so that we could also purchase a mattress bag. My husband showed up at 2:40 and there was no one there. Rang the doorbell. Nothing. We called the phone number, they said "oh yeah there's no one there sorry. You'll have to do mobile pick up" Meanwhile we did not get any more information. I asked why there was no one there when they clearly knew I had reserved the time slot in advance. He said "oh he had an emergency but he set up mobile pick up for you." this was already at 2:50, past pick up time. I did not get an email stating that my reservation was changed to mobile pick up until I hung up with the guy on the phone. It seems as though he just didn't want to be there and decided to leave us stranded. He wasn't even apologetic. It took 40 minutes to get the app working and not crashing. So we lost out on almost an hour of our time. When returning the vehicle, the app kept crashing again and it took once again almost an hour to return the vehicle. Absolutely horrible experience.

Évaluation :

1

very unprofessional. Return times that didn't make sense and felt like more of a money grab. No direction in how the process worked. Truck was dirty and seatbelt hardly worked. Would no use or recommend again.

Évaluation :

4

very helpful and professional

Évaluation :

1

This was the least organized site ive ever seen. no gas in tank . was charged for filling and for gas when i returned it with more than I left with.

Évaluation :

5

From beginning to end these guys where very professional. would recommend them to everyone.

Évaluation :

5

Great customer support.

Évaluation :

3

It wasn't clear that a one way truck rental wasn't guaranteed. That felt very deceptive. Self service was wonky and took too many steps. I would have submitted this information upon reservation. Self service return also asked for miles but the truck only provided kilometers. This caused a large delay.

Évaluation :

5

Aman was really helpful.

Évaluation :

5

It is very good for moving

Évaluation :

1

Working hours for that location is from 8 to 6 but you won't see them in the evening. The are so rude and. When you return the key you have to fill an online form. My wife called and they yelled at her. And I'm pretty sure she got a call from a private number after that but I answered that and they hang up. I'm not happy. Never recommend to anyone or I will not go again