Have the office staff open on time. Showed 15 minutes late and this impacted our tight schedule.B-RUSSELL F.
Customer Reviews for Divine Logistics
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Barrie, ON L4N3A7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 3h pm
- Dim : 8h am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rude customer service from this location, never answers phone, calls yells at you then hangs up on you.ALEXANDER J.
I booked for 9:30 am. There was no one there when I arrived except for a fellow who had been waiting since 9. The other fellow phoned the # on the sign and the operator said he was just leaving home and did not arrive until 10. The signs all said open at 8am. He didn't even really have any excuse or even apologize for being late. I had an appointment for 10 and had to call and say I would be late. Thank goodness for cell phones but this was unacceptable in my opinion.JOCELYN W.
I requested a different drop off and was VERY clear on that- the day of the return the drop off location was Peterborough which was two hours out of way (there and back). I requested a partial reminbursement for the travel costs to and from the different location. This was the fault of the Barrie rental office completely as I was clear on where the desired location for the drop off could be.DAVIDGC R.
Way overpriced for a 24 hour 9' van rental. It started with 35,75 and then all of a sudden I was paying 115!!! I'll be renting from Bristol trucks from now on.Alisha S.
Truck was all ready to go, we walked out in 5 mins with our truck in the morning. Guy at the location was very helpful.TRACYAMBER M.
This is the location I would go to next time for a truck. Great Service!MICHAELSHAYNE A.
Provide what is promised Twice I have rented a truck from you and at the last minute It's not availableTHOMAS S.
The service guy at the location is really rude and doesn't careMICHAEL M.
Le client n'a pas laissé de commentaire.ARKADIY G.
Le client n'a pas laissé de commentaire.BRIAN S.
Le client n'a pas laissé de commentaire.Erin P.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Bryan M.
Alk good :)MARIA P.
It was scary! I was very glad that my son was with me.Maureen H.
Scheduling seems a serious problem for UHaul. Too many muck ups.Craig M.
We used this location for a previous move and we find them very comfortable to deal with. ThankyouGordon George S.
Closed earlier then indicated at pick up location. I called before close. No answer. Left message. No response.MARCELLO D.
Most unprofessional business I've ever dealt with, will never use U-Haul again and I strongly advise people to never use them. You guys kept changing up how long we could use the vehicle for and the pickup time multiple times and even cancelled it out of nowhere at one point and then rushed us to bring the vehicle back even earlier then our return time, the site is garbage and doesn't work properly when you choose a location for a guarantee on the vehicle you want to rent and even then I was still rushed to bring it back earlier than booked. Never again will I trust you guys for such a simple service that shouldn't be hard to achieve.Madelena E.
Le client n'a pas laissé de commentaire.JEREMYCHAN-HAO W.
Le client n'a pas laissé de commentaire.CALVINDEAN B.
First pick up location was changed without my consent, and was not given a discount for extra off the rental price for over half tank of extra fuel left in the truck. Overall not very pleased with serviceMATTHEW H.
Truck was parked in a bad location, very hard to get out. Fuel tank was empty, gas light was on.Anthony R.
Without checking whether it was acceptable or not they changed my reservation. I arrived at the assigned time to find the place closed. Eventually got the trailer over the phone while being delayed and being made to feel like I was an inconvenience.John P.
Le client n'a pas laissé de commentaire.Delvinder S.
I was a bit surprised to have to pick up the equipment in Barrie when I live in Newmarket, however the staff was friendly and helpful.Monty B.
The trailer they originally tried to provide had broken lights along the top and the signal lights did not work. After refusing the trailer and finally being provided a properly functioning one they still tried to have us sign off on the paperwork for the original broken trailer. Again, this was refused (as it was not the trailer being rented and therefore not the one we were responsible for) and only then did they agree to change the trailer information in our order.Glenn H.
Le client n'a pas laissé de commentaire.PAUL KEITH M.
Le client n'a pas laissé de commentaire.Lynda T.
It was busy in the morning but the guy handled everyone nicely. Good service!PAULP L.
Location was good and helpful. We are coming here next time!PERLESMARCUS C.
Le client n'a pas laissé de commentaire.DAVIDA G.
Le client n'a pas laissé de commentaire.FELIXMAGAPI A.
Please ask customers to be patient, the guy was by himself, running around and doing everything. There is only so much one person can do.Johnny M.
Very poor service had to go to multiple locations and wait. Was charged 208 $for gas and miles that we did not use and had terrible experience with customer service! Have a fraud complaint in as well ! My reference # is 3366979Spencer N.
only location had the truck available and helped to assist over the phoneDANIELS M.
Thank you for your service. We will recommend this location!Timothy F.
Our pickup was delayed a little bit but everything else was excellent. We got what we needed and made the move easyToni F.
The guy at the store was very helpfulLEONARD H.
The store manager was lateDAVID B.
Le client n'a pas laissé de commentaire.DARRENR L.
Moving blankets in truck were soaking wet and couldn't be usedGARY M.
Avi was great!Jermaine G.
Le client n'a pas laissé de commentaire.Kenrick K.
U-Haul was able to accommodate a last minute rental of a 20ft truck. Office is a bit rough. Desk person kept answering the phone, checking his texts and being distracted by anything so check out took a bit longer than normal. Otherwise, no issues. Truck ran well, was clean and overall an ok experience.SHANNON R.
Le client n'a pas laissé de commentaire.Albert C.
The day before I am set to pick up the trailer which they promised 7 am pickup, they tell me my truck is located 1,45 hours away and that place didn't open until 8 so we sat there for 1,5 hours. The keeper was 30 minutes late. They didn't offer debit and had no signs anywhere to indicate that. He didn't offer to help with anything and help was needed because of the poor poor condition of the trailer. Drop off was fine except I see a charge for mileage? I shouldn't have to pay for mileage when the only reason it went over is because I had to drive it backwards 1,45 minutes away from where I was and where I had to go. Poor service overall. Can't even call to speak to someone because wait times are so long. One time I called the woman was very rude and even hung up on me.Nicole Z.
Young guy was very helpfulGERARDO D.
Le client n'a pas laissé de commentaire.KYLEJULIUS H.
Poor customer service. Rushed because he was more concerned with an online meeting he had at the same time as my appointment. The truck had warning lights going off from the minute I picked up the vehicle but was already told that there were no other trucks available. Also there was garbage in the truck from the previous tenants including a cigarette package and drink cans.ANGELADAWN T.
Le client n'a pas laissé de commentaire.Florin T.
Your customer service is terrible. I was transfered 5 times over the phone trying to deal with an issue for over 3 hours. Only to finally get one respectful employee who fixed the situation in 5 minutes. Pick up location was hard to find and vendor was not pleasant. Drop off at same location and waited well after opening and no one showed up. Trailer had faulty turn signals. Terrible experience overallSANTINO T.
This is my third time at this location. The employee is never there and needs to be called each time when I arrive despite me being on time.Bradley Y.
I got charged extra for kms after I was told I wouldn't have to pay the kilometre fee since the woman made an error on my initial booking.AMANDA S.
Tried to up charge me to 29,99 when my reservation for the van and the advertised price was 19.99. I had declined the insurance online but it was put of my reservation when I got there and had to tell them to take it off. There was lots of unreported damage on the vehicle I had to dispute almost every picture (the pictures on the check-in did not look like recent pictures), the vehicle was dirty there was mud and garbage in the truck. If I had to move anything i was worried about i would have had to clean the truck before i used it. I was not comfortable with the rental to be honest and will not likely rent from this location in the future.Christopher G.
I want the ability to collect my rental at my convenience not the franchisees. He basically told me the posted opening hours mean nothing, he's open when he finds the time to be there. I was forced to pick up the next morning because my choice of pick up time was not convenient for him.Ian H.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Ryan P.
Let me know what to do with it when finished. I just parked it and left, was not aware of any reporting or extra work that needed to be done, just left. If you could make it clearer or make sure the attendant mentions it, that would be great.william B.
Noone was around, had to drop the keys in a drop off box.VALDEMIR L.
Everything was nicely done. Moving made easyKYLEJONATHON R.
Was pleased with the servcie.Jarrett B.
Le client n'a pas laissé de commentaire.lori B.
Le client n'a pas laissé de commentaire.Glen M.
Very poor see above commentsBlake M.
Le client n'a pas laissé de commentaire.Vladan G.
I had ordered a26foot truck A month in advance but you gave me a 15foot The guy gave us a 20foot This made our move very difficult. I was really disappointed in UhauleGAILP G.
No one was there at pickup time. Staff showed up late.James Blair H.
warn clients that the GMC cargo van may unexpectedly lock and there are not spare keys available at the rental location. Tell them to always take the truck key out of the truck when exiting the truclk.MARILYN R.
Le client n'a pas laissé de commentaire.THOMAS B.
I arrived at 8am to drop off the truck but was not open at 8am as stated on their web site and on the contract. Two numbers available one provided no answer and the other I did reach a person who said to just drop the keys in the box.EDWARD M.
Le client n'a pas laissé de commentaire.Delaynie H.
Le client n'a pas laissé de commentaire.Albert C.
Every thing was fine ThanksSwaleh B.
Online self check in was terrible. Self check-out online was complicated and inefficientTanner G.
Person was beyond rude.Karen S.
Le client n'a pas laissé de commentaire.Linda D.
Deducted more money and not guided properly about the prices. I will never recommend U-Haul to anybody I'm future.JASMEEN D.
Horrible, horrible, horrible! I'll never use your service again and I'll be telling everyone I know about the horrendous experience!LEEM M.
I am about to reserve an open trailer for later this month and again in August. If I get the same service as I just received then I will be very happy.EDWARDNELSON I.
What happened to face time face customer service? Not necessarily for this uhaul location, BUT for all locations! I've had to rent from Uhaul numerous times recently and not one employee has come out to show me the vehicle, do a walk around, see if there was any questions they could help with. They can't be bothered to get out of their chair! Is this now the standards uhaul accepts? If it is, I'm very disappointed .. if there was other rental companies near me I would be using them instead.Michael O.
Maybe freshen up shopJOHNR G.
Le client n'a pas laissé de commentaire.DANIELL K.
- My booking was for Markham and was sent to Barrie even though the booking was made over a month in advance. - I was refused a dolly since the employee did not want to give me his "last one". The dolly was confirmed in the order.Peter M.
Le client n'a pas laissé de commentaire.JOVELYN Y.
Le client n'a pas laissé de commentaire.CRAIG B.
Le client n'a pas laissé de commentaire.LORI B.
Absolutely the worst customer experience I have had EVER! How you allow this location to represent your brand is beyond me!! I will never rent another U-Haul again. Seriously, you should investigate this Dealer.FILOMENA D.
Le client n'a pas laissé de commentaire.ROSS W.
All is excellent .JOYFIELDS I.
Le client n'a pas laissé de commentaire.ERICJ L.
Le client n'a pas laissé de commentaire.M-LUANNE M.
Le client n'a pas laissé de commentaire.ELIZABETHJ P.
My review is for the service received from uhaul overall. We booked a moving truck a month in advance and Uhaul did not have our truck available at our closest location in Brampton and notified us 2 days before our move and we were not given with another option but to pick it up from Barrie It took us 1,2 hrs to drive there, spent extra on gas for our car and the truck and Uhaul only gave us 50 $discount which I still don't see reflected on our final bill. The person we contacted in Barrie was rude. Every single person that helped is was not responsive or willing to assist us. It was impossible with 2 days notice to find a local truck with a different company and this made our moving very stressful we lost 3hrs of our moving day just picking up the truck. I would never use Uhaul again or recommend to any of my friends This is was the worst moving experience we have ever had. Last time we used Budget I should have gone with them this time.CARLOSAMADO J.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.ANATOLI M.