Truck was dirty. There was garbage inside. No maintenance. They did not have the add ons I ordered (like the blankets) Truck broke and almost didn't make to destination. Had to call road side assistance, no fix, had to be towed. In the I still got charged for gas and milage, even when the guy from customer service advised that they were aware I wasn't able to fill up the tank.
Leonardo L
Divine Logistics
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
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The lot was not plowed whatsoever vehicles were getting stuck left and right. Including the haul truck itself. The person at the table did not have proper training how to use the system did not explain the debit/credit card process at all. Was texting a friend trying to figure it out half of the time and could not follow coherently with the questions we had. Abysmall service. Also the keypad said there is a discount if paid for cash. But cash was not an option. Unfortunately I won't be using that locations services again.
BRANDON WThe truck leaked, soaking my mattress and several boxes. They won't reply to my calls or email
Sandra AMake sure the vehicles are maintained. Engine light was on, tire pressure was very low, oil needed to be changed as it came on as a sensor, and there was no window washer fluid which I used my own because I couldn’t see. Otherwise everything was great!
BIANKA TI booked a 20 ft truck, the day of I picked up a 15 ft. Not everything would fit. Truck wasn’t started opened, cleared of snow , -25 weather uhaul is uhaul, you get what you get .
ANGELA S