The gentleman on site was pleasant enough and we were having a freezing rain storm. The truck was awkwardly parked, encrusted in ice, another pickup was blocking my exit (further delaying my exit) and the grounds dangerously unmanageable. No effort was made to improve my experience and the gentleman made it clear that he wouldn't be at the location upon my return and that I would have to rely on my phone to return the vehicle (lucky I had one). The very minimal amount of effort was made to improve my experience
Andrew T
Divine Logistics
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrie, ON L4N3A7
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The lights on the trailer didn't work and it wasn't cleaned off from the snow The guy knew nothing about installing ...just a ridiculous encounter and transaction
NATASHA NI was charged cleaning fee. I called to argue and was told someone would call me back in a few hours. But nobody called. The office was closed when the truck was returned. So nobody checked the truck at return. How clean you expect the floor? It was not supposed to let people sleep on it. It was supposed to let people walk on floor and move stuff in and out. The office was closed so I couldn't even get a broom to sweep the floor. I cleaned the floor as much as I could. There was no big difference about cleanliness between before and after I used it. Do you expect every customer to bring cleaning tools when renting a truck?
PING ZI don’t recommend because the costumer service is very poor and while business opening hours the office was closed and no one answered the phone in my opinion this is ridiculous. I had to call several times and wait over 1 hour after my pick up time to get the owner to answer my call and wait for the owner to arrive to give the keys. In the end without a sorry or anything, very rude. I will never go to that rental location again.
Ana AEasy pesy to pick up and drop off
RAFFAELE G