Le client n'a pas laissé de commentaire.
Charles C
Customer Reviews for Docs Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
For pickup, the combo code to get the key out is corroded and it was really hard to read the letters and to turn the dials. It took quite a while for me to get the simple code entered in and get the key out. As far as the equipment goes, the truck was great! But I had prepaid for the moving blankets but was unable to use them as the sealed bag had some sort of water intrusion that appears to have been going on for a while. Through the condensation you could tell the blankets were wet and they smelled even coming from a sealed bag. I was still charged for the bags(since I prepaid) but would appreciate UHaul reimbursing me for those since they were unusable.
Amy DThere was pop spilled all over the cab of the truck. The cargo area of the truck smelled like rotting fish. there was no other 15 foot trucks available so I was gonna take it or leave it situation
ANDREW HMy nephew ended up taking the trailer back and had no problems, in fact they were very helpful to him and made it effortless. Merci!
DAVID JVery easy pick up and drop off.
KIMBERLY MThe rental desk was tucked away inside another business but the arrows led me right to it. Staff was friendly and the truck/equipment was clean and ready to go. I'd have no issues renting from here again.
JAY BWe were able to drop the trailer off ahead of our appointment time without trouble. The location of Doc's Auto Clinic was extremely convenient and easy to unload and park the trailer.
CORD CVery good interaction. Thorough explanation. Did not push me to take out any extra coverages or add-ons.
ROBBIE LNothing more
Felipe SEverything went smooth and fast, great service. Will definitely go back if I need to rent equipment in the future.
mark aLocation is easy to find. Minimal signage makes it difficult to find a door to go in. Apparently a former car dealership, you walk through dark areas as signs direct you to where you check-in. As you approach the darkened sign in desk a motion-activated light turns on. Contract was not explained fully. No mileage limit was mentioned. I returned the rented track one day early, but I was one mile over the alleged limit and was billed for it. Very unsatisfactory.
JOHN ROnline/App drop-off was easy and seamless.
Samantha LI ordered a U-Haul from a different location, and that location did not have the U-Haul, so I was sent to this one. Terrible customer service-I asked if I could be compensated for this and he was rude and said "no we don't do that." The truck had trash in there from the previous person. I should get money back.
Madaline KGreat experience.
Doug BThe cab could have been dusted. The console was very dusty to the wipe. I was not pleased by being upgraded to a 15-foot truck. We were told that gas mileage was very similar but, that was not my experience while getting only 8 MPG with the bigger truck. We also had too much space and the cargo could not fill the space. There was lots of moving in the cargo and a couple items were damaged. We had some bungee cords but, I suggest if you are going to move someone up to a larger truck, you should provide strapping, ropes or some form of cargo containment. Other than the ramp, everything associated with a larger truck was a huge negative to us.
Mike PThe 4' x 8' cargo trailer we picked up was the cleanest piece of equipment we have ever rented. Doc's Auto Clinic reached out and said the trailer was available earlier than our reservation, and the process to take it off of the lot was handled quickly and professionally.
Dusti CClean vehicle and be friendly
Lisa RCommunicated well and friendly service
Karen Nno improvement needed
Edwin BThe crew at Doc's Auto Clinic made the whole process so simple. It was my first time renting furniture pads, and by the time I arrived to pick up the truck, they were already loaded in the back and ready to go. Very courteous and answered all my questions. Easy drop-off when the move was done. This was the best U-Haul experience I've had in all my moves. Thanks!!
Lori RFantastic! U-Haul was super clean & 24/7 pick up was straight forward. Zero issues!
Alexis WGREAT CUSTOMER SERVICE
ketan pFill up the gas tank to full rather than 5/8. Easier to return as it takes out calculating the amount of gallons needed.
Mohammed WThe service was good. Was easy to pick up and to drop off.
Clem BWhen my husband went to park the trailer, the guy was on the phone and asked my husband "What's your last name again?" We were a little concerned that he might not remember. We had no receipt or anything so could only hope that our returning it had been noted.
LESLIE WInstructions were clear, service desk was helpful, and truck was clean and ready to go. It was a great experience.
Sharon HSuper easy to drop off, just parked the truck and trailer and a man came up to us and said he'd handle everything. We were out of there in less than 5 minutes. Fortement recommandé!
Lisa MKeep up the good work.
ketan pCouldn’t have worked out any better.
TIM BSecond time they didn't supply me with what I paid for.
Terri SThe online check in was not working. I had to bypass the first reservation, let it cancel, and go back the next day. The next day the online still didn't work, had to call in and do a manual check in. That was very inconvenient
Heidi FFriendly staff that made this easy!
Jerry VThank you so much
Alanna CBo was very helpful. Great customer service.
John PExcellent service
Earnest WCheck running lights in addition to signals and stop lights.
Candy MGreat job
Delane kPerformed the necessary service and got me on the way home from a long week.
rod bWhen I picked up the truck, it only had 1/4 tank of gas. So I had to fill it up right after I picked it up in order to make it to my house.. Not a great customer experience. Otherwise the process was easy
Heidi HThe truck had two separate numbers, and was hard to identify. Online system was the biggest isssue we had. Wouldn't read my ID or check me in. Had to call….
Laura MThey were awesome!
Angela SOutstanding Service! Definitely recommend to everyone looking to rent. Bo was very professional and knowledgeable!
WAYNE BI have used them several times and have been treated great.
Delane kThe person there isn’t very friendly otherwise good.
Verlin J