Customer Reviews for Done Right Automotive Services
(U-Haul Neighborhood Dealer)

Rating:

3.0

Give them instructions BEFORE the time of pick up not after. The place wasn’t open I had to call in and had movers coming and so it was frustrating and then to get the lock box off

Rating:

1.0

I booked my reservation online for Chambers and I 70 it got moved to E Smith Road. I called and confirmed with the new location and was informed I would receive a $50 credit for my reservation being moved. No one was at the location when I arrived. No trucks are on property when I call called it would go to the chambers and I 70 location which they could not figure out why that was happening. However, they were able to help me navigate online to access the truck and get the key out of the key box. We did finally find a truck parked across the street and down in front of another business. It has been more than a week now, and I still have not received the $50 Credit.

Rating:

3.0

The truck was not full when I rented it. I showed that to the associate Ray so that I would not be charged in the end. I filled it back up to where it was when I took the truck but then I was still charged an additional 3 gallons of gas for almost $20 after the truck was checked in the next day…What a rip off.

Rating:

2.0

First U-Haul change our pick up Address, then we been 40 minutes waiting por release because the app never works and the same when we want to return

Rating:

2.0

⭐️⭐️ Very Disappointing U-Haul Experience I was very disappointed with the service I received during my recent U-Haul rental. I picked up my truck at Done Right Automotive Services, and when I arrived, there was no one available to assist me with the pickup or properly go over the truck with me. I had to call a phone number posted on the door just to figure out what I needed to do. I found this extremely frustrating, especially when renting a vehicle and expecting someone to be available to make sure the pickup process goes smoothly and that everything is properly documented. The return experience was also disappointing. When I returned the truck, I was informed that cash could not be used for payment. This was frustrating because I would have expected the payment options and any restrictions to be clearly communicated before I completed the rental. Overall, I did not feel that I received the level of customer service I expected from U-Haul. Having to handle the pickup myself with no representative present and then being surprised by the payment restriction made the entire experience unnecessarily stressful. I hope U-Haul will review how this location is handling customer pickups, returns, and communication about payment options. Customers deserve a smoother and more transparent experience.

Rating:

3.0

Location is a bit confusing. Truck was nowhere near the key lockbox. Also I ordered a Dolley and it was not in the truck