The truck was not full when I rented it. I showed that to the associate Ray so that I would not be charged in the end. I filled it back up to where it was when I took the truck but then I was still charged an additional 3 gallons of gas for almost $20 after the truck was checked in the next day…What a rip off.
Ilsa P
Done Right Automotive Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Aurora, CO 80011
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisFirst U-Haul change our pick up Address, then we been 40 minutes waiting por release because the app never works and the same when we want to return
Juan R⭐️⭐️ Very Disappointing U-Haul Experience I was very disappointed with the service I received during my recent U-Haul rental. I picked up my truck at Done Right Automotive Services, and when I arrived, there was no one available to assist me with the pickup or properly go over the truck with me. I had to call a phone number posted on the door just to figure out what I needed to do. I found this extremely frustrating, especially when renting a vehicle and expecting someone to be available to make sure the pickup process goes smoothly and that everything is properly documented. The return experience was also disappointing. When I returned the truck, I was informed that cash could not be used for payment. This was frustrating because I would have expected the payment options and any restrictions to be clearly communicated before I completed the rental. Overall, I did not feel that I received the level of customer service I expected from U-Haul. Having to handle the pickup myself with no representative present and then being surprised by the payment restriction made the entire experience unnecessarily stressful. I hope U-Haul will review how this location is handling customer pickups, returns, and communication about payment options. Customers deserve a smoother and more transparent experience.
Deborah ELocation is a bit confusing. Truck was nowhere near the key lockbox. Also I ordered a Dolley and it was not in the truck
Edgardo MAccuracy of mileage, expediency of service, availability of equipment as advertised. Professionalism.
Marco B