Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)

554 évaluations

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h pm
  • Mar : 12h pm à 4h pm
  • Mer - sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h pm
  • Mar : 12h pm à 4h pm
  • Mer - sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Nature C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D. 
Évaluation :
3

Make the app more user friendly for picking up and dropping off the equipment. This is the second time Ive used this location and the second time I am glad I didn't do this through the contactless option because I needed the attendant for assistance. Luckily I scheduled my pickup during business hours.

Kim D. 
Évaluation :
4

Inform them to do as much online as possible beforehand so the pickup is much easier.

Andrea A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoBeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTALAN III T. 
Évaluation :
5

It would be great if you could buy the trailers.

Jay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devan B. 
Évaluation :
5

The man really helped us out.

THOMAS V. 
Évaluation :
5

Excellent customer service, friendly staff

ROBERT ALAN III T. 
Évaluation :
5

Đick is awesome. Will only rent from him From now on

Joshua A. 
Évaluation :
2

The overall customer service was a negative experience. A rather snarky and insulting clerk who processed the pickup of the vehicle. Office opened at 9am with many customers waiting in the parking lot for the employee who arrived a few minutes after 9. I would have thought he would have arrived earlier to prep for the morning rush of customers.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Dick was very professional as usual and went over everything in detail.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

I always recommend this location to people. Richard is very professional and thorough.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
3

Don't deviate their lively hood

Marjorie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
5

Drew Automotive UHaul was very helpful!

DIANE SCHAEFER C. 
Évaluation :
5

Everything went perfect!

Eugene B. 
Évaluation :
3

Fix your app. Multiple problems with sign in and getting booted out of the system; then it not recognizing my existing password. Not user error because I use a password storage software to auto fill. Also, when I tried to use that old password as a new one after being told I had it wrong, the system would snow recognize it and tell me I couldn't use it again, confirming that it really was the correct word all along.

Michelle O. 
Évaluation :
4

I was charged for things I did not want/ask for! I called uhaul several times to resolve the issue and being that I've rented several times in the past month I expected a call back. I tried renting again but was denied to the outstanding bill so I had to just pay it so I could rent that day?!?!

MEGAN RUE M. 
Évaluation :
1

Unorganized, I had a reservation, the man was rude, and gave my 26 footer up I had to take the smallest truck left. The man had no patience, clearly needs new workers

Emily C. 
Évaluation :
4

Dick the U-Haul rep. was very helpful and welcoming.

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Richard is always very accommodating And has even pick me up at airport.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAtthew M. 
Évaluation :
3

Open earlier or put better instructions for how to get into the key lockbox.

Ed F. 
Évaluation :
5

The manager stayed late to accommodate us - he was wonderfully helpful and outstanding customer service.

gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee J. 
Évaluation :
5

Excellent experience! Would highly rate and use again a abs again

Andrew R. 
Évaluation :
2

It was referred by the hub and they never credited the 50 credit to be applied and it took untill 11am for a 9 am pick up from a different store less tan 5 miles away

jon N. 
Évaluation :
5

Excellent service!

JEREMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
2

Our original rental was canceled with no notice. We arrived at the location and the building was closed, and there was no way to get a truck. Thankfully there was a truck available a mile away. Once we got there we needed to call customer service again because we were not given the code for the lock box to get the keys. This took away an hour of our day. The return was difficult as the system would not accept the pictures I had taken for the mileage and I needed to call customer service again to get that sorted out. Next time I need to move I will be looking for alternatives to uhaul.

Josh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Ensure that the ratchet straps for the trailers work properly.

Daniel H. 
Évaluation :
5

On line registration was quite confusing. I ended up going and meeting with Dick, the manager. He was absolutely wonderful! Very helpful, very friendly..

Jerry R. 
Évaluation :
5

Drew went above and beyond to accommodate my movings needs. Out of all the U-Haul places I been, he is my favorite and only place I will be renting from now on.

Jessica S. 
Évaluation :
5

Dick, the representative at this location, is a particularly good agent. Friendly and sensible.

GREGORY H. 
Évaluation :
5

This the 2nd time I done business with him very satisfied

MICHAEL EARLE D. 
Évaluation :
5

Service was great, stayed after hours to work with me and very friendly. Highly reccomend renting from this location!

JOSHUADEAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTINELIZABETH A. 
Évaluation :
5

I have rented from this location a few times, always a pleasant experience, no issues.

STEPHANIEANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLEMARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
5

I went to this location on Monday to discuss renting a truck. We had a storm over the weekend with ice and snow. All trucks there were free of ice and snow on the cabs and roof at that time. I was impressed..

STEPHENR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
1

I have rented two trucks in the last 3 months, the insides where you ride were not super clean. The worst part is the gentleman running the place. He tries to only rent trucks for a few hours at time. Asks when your bringing it back multiple times, tells you he has others coming for the truck so if you can bring it back early he would like that. Complained he had to work because of the time I was returning the truck only to find he wasn't even open, glad I didn't rush to get my truck back after he made me feel bad. Same thing happened the first time and both times when I rented the trucks there were multiple trucks in the lot when I got there so I don't why he's harassing people and not allowing a 12 hour reservation. Terrible service

Hollie D. 
Évaluation :
1

This place was disgusting. So rundown I was not sure it was still in business. They had a huge sign on the door saying how bad theft was in the area. And then of course I get charged extra for things.

JOHNPAUL C. 
Évaluation :
5

The service was excellent in every respect.

William J. 
Évaluation :
5

The 26 foot trucks suspension was bad I had a trip with a shaking front end from beginning to end. At first I thought it was because the truck was empty. After loaded I had a small window of time to get to my destination. And the truck was a stressful ride . When I dropped it off they said they would check to make sure the next customer didn't have my experience.

JEFFERYS C. 
Évaluation :
5

Nothing really. Everything was perfect. The person whom I had to talk to and sign paperwork for was very professional. I would recommend and rent from them again

BOBBIJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Owner was knowledgeable and personable.

Edward S. 
Évaluation :
4

Everything went very well and everyone was very helpful. Had to call the customer service line, the on-line check in didn't recognize my GPS location. Very helpful, Thank You! My only other comment is Wow this thing really sucked in the snow, especially when unloaded. Only about 1/4 inch and it was a very slow and slippery drive back!

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Dick is very obliging and easy to deal with. His donation of a truck for the Christmas Bureau to use helps us out a great deal

BRUCEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Rien

Kathleen S. 
Évaluation :
2

This was my first time renting from this place and it would probably be my last. I've never received a U-Haul vehicle so dirty in the cabin. And they didn't even give me the dollys and pads that I had requested.

Cindy T. 
Évaluation :
2

I wasn't able to upload an image of my license when I signed on, and, while there were 3 cameras and a scanner, they couldn't get the image on their system. It's a bit ludicrous that this wasn't available. My daughter was able to eventually come over after I waited an hour an a half. Have to remember not to use this location ever again.

DWAYNET B. 
Évaluation :
3

Better signage, improve the app (kept saying no connection and took forever even though everything else on my phone worked), improve on availability of pickup trucks and vans (I didn't want or need a 10' truck, and quite frankly was very nervous about driving something that large)

Mikayla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDWILLIAM W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANKLINDELANO J A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

The Customer service at this location is excellent. However, I have been charged twice for our use when I was supposed to be refunded and then have the taxes removed as we are a non profit. I sent the appropriate paperwork in and instead of getting a new charge minus the tax-I have been double charged. I have reached out and have not heard back!

The NATURE C. 
Évaluation :
3

Drew Automotive does not open until 9am whereas I reserved the truck for an 8am pick up. The manager had a cell number posted, which ultimately worked out, but it took me another 10 minutes of phone chat, verification of details already entered into your website, etc. before I could get my day started. I had tried to rent the truck through Aubuchon's just down the road but was told there wasn't a 10' truck available there. As I drove by Aubuchon's I noted two (2) 10' trucks in their lot. I will continue to rent trucks through UHaul but would prefer to use Aubuchon's as they open before 8am.

MARKALEXANDER M. 
Évaluation :
5

The owner was very prompt, thorough and quick with the paperwork. Very personable and willing to help you. A real pleasure to use his services and highly recommend!

RODNEYCLAYTON B. 
Évaluation :
5

Nothing pickup and drop off were exceptionally easy highly recommend Drew Automotive for all uhaul rentals

David S. 
Évaluation :
5

Dick was extremely helpful in explaining everything and helped me hook up the trailer. Very pleasant service!!

David B. 
Évaluation :
2

The online reservation system is terrible. it takes more time and hassle than just working with a representative. I will not use it again. The hours are to limited at this location.

JOHNM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS A G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen F. 
Évaluation :
5

Excellent experience from start to finish! Merci

SUNMOUNT D. 
Évaluation :
5

The service and support was above and beyond what I would have expected

JEFF E. 
Évaluation :
2

There was a sticky note that said "CEL will come on, but still drives". There was a zig bar in the door.

William L. 
Évaluation :
1

You don't have enough competent help the gentleman was overwhelmed by customers and took us over two and a half hours just to pick up a trailer it was ridiculous when we returned the trailer to Poughkeepsie New York the girl there at Manchester Road was wondering if I was returning my brand new 2021 Chevy pickup also I asked her if she was out of her mind and if she knew what she was doing we were returning a trailer not a brand new pickup truck worth $73 000 again you do not have competent help

CASSIETRISTA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
5

Richard is a very friendly person and goes out of his way to help you

Bobby O. 
Non les évaluations ont été soumises pour cet établissement.

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