Évaluations des clients Drew Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Drew Automotive

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Kyle W. le

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Le client n'a pas laissé de commentaire.

Donna R. le

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Very accommodating

carl H. le

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When speaking with the manager of this location he was very helpful and truthful. He marked the location for return with a cone so I could drop off the trailer after hours. I have rented from this location before and will rent from here again.

DAVID C. le

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Great service and knowledgable

Fred P. le

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Le client n'a pas laissé de commentaire.

jessica G. le

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Le client n'a pas laissé de commentaire.

tom M. le

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Le client n'a pas laissé de commentaire.

annette M. le

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Dick was a very nice gentleman

taylor B. le

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Great service! Owner was very helpful with everything and equipment was in great shape deffinitly will recomend

Steven P. le

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Le client n'a pas laissé de commentaire.

scott P. le

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Nothing really Dick was phenomenal renting the U-Haul was painless and I would recommend anybody to go see him and rent a U-Haul

beatrice D. le

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Very friendly!

tom M. le

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The owner is always very friendly and helpful. I’ve rented U Haul equipment from him occasionally in the past, and he has become my go-to guy.

Kyrsten K. le

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There are three UHaul operations in my VERY small town, is there a way to combine or create better access to locations?

ARTHUR K. le

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Le client n'a pas laissé de commentaire.

DAVID L. le

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Le client n'a pas laissé de commentaire.

Garrick C. le

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Please explain how to drop the truck of using the website better. I was not prepared to take a snapshot of the odometer, and the gas tank, nor was i prepared to do it all from the drop off location.

Stephanie G. le

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HE was very disorganzed, incredibly slow and had serious technology issues. over an our to get uhaul ordered and reserved in advance.

mark L. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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Dick was a great guy to deal with.

barton V. le

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Le client n'a pas laissé de commentaire.

Reinette G. le

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All good!!

Deborah P. le

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Le client n'a pas laissé de commentaire.

Tammy A. le

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I was very satisfied. Drew Buick is a nice, friendly place, the gentleman took care of our moving needs. He was kind and corteous.

Gregory M. le

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Le client n'a pas laissé de commentaire.

kim S. le

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While our 26’ truck was new and clean and ran well, the transport trailer had bald tires. We had a blow out on the trip. Two trailer tires were replaced but the repair person said the other two should have been replaced also.

Eric L. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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The owner was very helpful, he replaced a blown fuse and fixed the bent lip on the trailer

lynn C. le

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Great place to deal with, owner is great...

Verdie D. le

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Le client n'a pas laissé de commentaire.

mark T. le

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Le client n'a pas laissé de commentaire.

Bud R. le

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blew a tire uhaul website and service # do not work service and paperwork is sub standard

mark T. le

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Le client n'a pas laissé de commentaire.

Edith B. le

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Le client n'a pas laissé de commentaire.

Jeffrey D. le

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The service was very good. I can't say the same about the communication with uhaul company. About 45-30 prior to picking up the vehicle I called and confirmed pick up I was told by the dealer that I was down graded to a smaller truck by the compny. It would have been nice to have uhaul rep call me prior to finding out this information from the gentleman at drew automotive. Would I use uhaul again yes, would I get one from my local dealer vs reserving it on line yes. These people are in the moving business they should understand how much of a stressful time it is. Suggestion for the company have better communication with the customers and to compensate them if they are down graded from what was requested and more than 50 and free miles.

Shawn B. le

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Le client n'a pas laissé de commentaire.

Theresa J. le

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It had over 180,000 miles. No power slowed down to 40 going up hill. Very rough ride. NEWER VEHICLE

PATRICK M. le

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We didn't really like the kind of van we got this time. We had to lay the queen mattress down instead of standing it up in this one. but overall an excellent experience. We always go here when we have to move our daughter to/from college.

dean M. le

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Fantastic service.

jay W. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

veronica F. le

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We were told as long as back on Sunday some time would not be charged extra day was anyway. Put gas back where it was and was still charged a fuel fee eventhough I took pic of gas gauge when we left it. Vehicle was brought back cleaner then we left with it. As far as maintenance lights did not all work. I have sent alot of people to this location but will not be sending any more customer service was poor was charged 150 more then was told it would be.

bill D. le

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This was a very satisfying experience and all went well.

Jaime L. le

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I had an accident with your trailer. The hitch was constantly coming loose during the five days I had it. On my last day bring the trailer back it came unhitched from my vehicle and hit a pole and was damaged. I told Richard about the incident. I have been towing trailers from Ga to NY for 8 yrs now and this has never happened. I gave him my ins co and reported it. I just received a letter from your ins co investigating the incident. My ins co is working it out. But here is where I’m upset. Richard charged my card 385$ without calling and asking or talking with me about this. Your ins co and my ins co are working it out and this guy is charging my card without consent. I will be speaking to my lawyer about this. He told me he would call and talk to me if there was to be anything done. I spoke with my ins co and they said it is covered and they are handling the matter. You need to speak with your employee and tell him he should not be charging cards without consent. I will be getting to the bottom of this I’m not happy.

Stephanie R. le

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Drew Automotive was okay. When I was told where I had to go, I was told they're getting the paperwork ready for me now, but when I got there, they weren't even open. I had a terrible experience getting a truck and instead of a 26' truck I reserved at the location I reserved, I ended up with a 20' truck after going to two different locations other than my original reservation location. So not only did I end up with a smaller truck, I now have to rent another one and spend almost twice as much as I had anticipated to finish moving my household contents that did not fit into a smaller truck. It was frustrating to be asked multiple times if I wanted to travel to Schroon Lake to get a different 26'; Schroon lake is almost 1.5 hours away from where I was and is 100% inconvenient.. I had people waiting at my house to load the truck for me and what should have been a half hour process ended up taking two hours of my time and wasting time of our friends that were at our house to help. Lastly, it was very clear and justified for me to be frustrated. Not once did I raise my voice or swear, HOWEVER, when I called because I was at Drew Automotive (after being told they were preparing the paperwork for me now and I show up to a closed business) I had Uhaul customer service on the phone tell me to calm down and something along the lines of she won't help me if I don't stop yelling. I'm sorry, but I'm having a huge issue and I'm telling you about it. I don't care if you already know the mess that's happened to me for the last hour, but this is happening now and you need to know about it; don't tell me to calm down. Lastly, the mileage wasn't enough to get me to the location so I'm grateful they decided to give me an extra 100 miles. I don't drive through the Adirondack Park because of the narrow roads so I took main highways and was well over the allotted mileage when I got to the drop off location and the storage unit we unloaded was six minutes from the drop off. For reference, I take 87S to exit 13S to Ballston Spa, 67 down to Amsterdam and take the Thruway to exit 34A, 481N to Cicero.

MIKE H. le

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We cant thank Richard enough for all he assisted us with to get a truck and supplies for our move. He even double checked the fluids to make sure everything was ready to go. A really great experience to start off a stressful move. We give this location and its owner 10 fist bumps!!!!!

david D. le

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Le client n'a pas laissé de commentaire.

Eric W. le

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Le client n'a pas laissé de commentaire.

Adam E. le

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Le client n'a pas laissé de commentaire.

RYAN L. le

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Le client n'a pas laissé de commentaire.

Erin B. le

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Only reason I could not give 5 stars is that we reserved a truck weeks in advance that was “guaranteed” to be ready at 10:30am, they somehow double booked the trucks. Did not get a truck until 1:30pm. If you are on a time crunch I would not trust uhaul, not the first time this happened

tony A. le

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Nothing this U-Haul location was amazing, customer service is absolutely everything... This place needs recognition!!!!

Len P. le

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Le client n'a pas laissé de commentaire.

Carl H. le

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Le client n'a pas laissé de commentaire.

Meighan B. le

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Le client n'a pas laissé de commentaire.

kim C. le

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Customer service was very friendly and explained different features of the vehicle which could be very useful for a re fee not familiar with that particular vehicle.

John D. le

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there was no one there to review the vehicle once we returned it. it was after 10 am. there was a sign on the door "be right back"

emily L. le

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I waited over 2 hours for my rental! I didn’t even receive the truck I was supposed to get. They don’t have many trucks at this location . I made do with what they had

RANDY E. le

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Le client n'a pas laissé de commentaire.

Nathan D. le

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Le client n'a pas laissé de commentaire.

Ivan M. le

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Le client n'a pas laissé de commentaire.

Dylan C. le

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Pickup location was not initially as advertised.

PATRICK M. le

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Le client n'a pas laissé de commentaire.

Daphne V. le

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Honestly, the guy was late opening on Sunday and that put us behind schedule. He was overwhelmed with the business that was waiting in line for service, he was rude to my son and told him I used way too many miles when the truck was returned. The truck I asked for was unavailable so I had to pay a fortune in gas becu I received an "upgrade."

Delia W. le

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Great customer service!

Dana N. le

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The Rental Agent Dick was the most hospitable.person I have ever met from your company. He helped.me every way he could. I will definitely be renting from this location again.

Parker D. le

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Customer service rude, not customer friendly, doesn't listen, more about him than the customer. Had to listen about how little money he makes in a day. U haul changed my reservation from military turnpike to this location, I'd never use this location again. Jennifer at military turnpike is amazing.

Chelsea L. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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Vehicle was good but very non gas efficient otherwise the experience was great

Shari K. le

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Le client n'a pas laissé de commentaire.

stephen M. le

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Have trucks start out and returned full of fuel

james S. le

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Le client n'a pas laissé de commentaire.

Kelli S. le

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Le client n'a pas laissé de commentaire.

COLLEEN C. le

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Le client n'a pas laissé de commentaire.

Nilsa D. le

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Le client n'a pas laissé de commentaire.

SHELBY K. le

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Le client n'a pas laissé de commentaire.

Len P. le

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All was great as is !

Craig W. le

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Le client n'a pas laissé de commentaire.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Marleen B. le

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Very easy to find. Checking back in with the mobile app was quick and easy!! I didn't get to work directly with anyone at this location. The property is well maintained and the 24/7 app sign on the door was very helpful. The drop box was easy to find.

Robert G. le

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Dick was excellent with communication & customer service.

Eric O. le

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Le client n'a pas laissé de commentaire.

tammy L. le

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I am being way over charged. 536 dollar was taken from my account and I'm still being told that I owe 744.

Devon K. le

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Had to check myself in because the truck was returned so late at night. Did not receive any instructions from phone agent on how to drive or care for truck.

Bruce H. le

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Le client n'a pas laissé de commentaire.

Alice S. le

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My family amd friends with move were very satified with staff. Very understanding and patience staff. They went to the highest level to make sure my srlf as a customer were conpletely satified and answered alk questions. The service coukdnt have been more perfect honestly. Very clean and organized. Thank you.I definetly will refer. Was great to know as well storage is available. A.T.

JAMES M. le

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Dick is so friendly and welcoming!

Ashleigh O. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

sida T. le

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Le client n'a pas laissé de commentaire.

robert F. le

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Above and beyond what I expected.

vinny R. le

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The guy needs to work on his manners very rude lies about days that are not true of when they are due on time for return and personally I believe he's a crook

ROGER C. le

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Nothing,great service.

Thomas C. le

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I have used about 10 U-Haul 6x12 trailers in the last year. This trailer had something wrong with it . It pulled and jerked the truck the whole trip. Terrible experience. Glad I had To only use it a short time. Please fix.

Barbara B. le

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Great service and very helpful staff.

BRIAN D. le

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What a horrible experience. When I arrived, my truck was about to leave with someone else. He was even given the key to warm it up already. The gentlemon set it up to drop back off at his location, which was quite a bit farther than my reserved drop off. Now my bill is much higher than what I agreed to. The truck was supposed to $49 with 52 miles. I used 62, so an extra 10, at $.99 a mile is another $10. I'm being charger $89 total? Outrageous.

Craig W. le

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Le client n'a pas laissé de commentaire.

william F. le

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Le client n'a pas laissé de commentaire.

stephen M. le

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Plattsburgh. Plaza location was closed on Friday when I was supposed to pick up a truck. I ended up at Drew and received excellent service both at pick up and when I returned truck. I won’t bother with Plattsburgh Plaza ever again.