Adopt a better reservation process. I reserved this trailer 3 weeks ago to be picked up in barre, vt. The day before I was to pick up the trailer I was told I had to go to plattsburg , ny to get the trailer . This is totally unacceptable. But we were in a pinch and needed the trailer
BRYAN C
Drew Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Plattsburgh, NY 12901
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe owner was very short with me. I tried to explain that id already had a very long day trying to find this trailer. I was redirected 75 miles to his location from the location that was supposed to have the trailer. Then this guy proceeded to cut me off and be very rude.
Benjamin WDick was friendly & professional. Went out of his way to make sure all was correct. Explained many options to get right trailer. Price was very reasonable ! Definitely use U-Haul again.
Gregory HThe owner was a blessing. He not only helped me hook up and load my car, but took extra time to make sure I understood why we were doing everything. He also worked with us on some unscheduled changes and made our experience the best. He even hugged me at the end and wished me a safe trip. We need more people like this out there! You have a jewel!!! Thank you again to him for being the best ever.
Kelli BThe man working there is rude and unprofessional.
Racheal M