Customer Reviews for Drew Automotive
(Concessionnaire U-Haul dans le voisinage)

482 évaluations

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h pm
  • Mar : 12h pm à 4h pm
  • Mer - sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h pm
  • Mar : 12h pm à 4h pm
  • Mer - sam : 9h am à 4h pm
  • Dim : 9h am à 1h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Everything went very well and everyone was very helpful. Had to call the customer service line, the on-line check in didn't recognize my GPS location. Very helpful, Thank You! My only other comment is Wow this thing really sucked in the snow, especially when unloaded. Only about 1/4 inch and it was a very slow and slippery drive back!

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Dick is very obliging and easy to deal with. His donation of a truck for the Christmas Bureau to use helps us out a great deal

BRUCEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Rien

Kathleen S. 
Évaluation :
2

This was my first time renting from this place and it would probably be my last. I've never received a U-Haul vehicle so dirty in the cabin. And they didn't even give me the dollys and pads that I had requested.

Cindy T. 
Évaluation :
2

I wasn't able to upload an image of my license when I signed on, and, while there were 3 cameras and a scanner, they couldn't get the image on their system. It's a bit ludicrous that this wasn't available. My daughter was able to eventually come over after I waited an hour an a half. Have to remember not to use this location ever again.

DWAYNET B. 
Évaluation :
3

Better signage, improve the app (kept saying no connection and took forever even though everything else on my phone worked), improve on availability of pickup trucks and vans (I didn't want or need a 10' truck, and quite frankly was very nervous about driving something that large)

Mikayla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDWILLIAM W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANKLINDELANO J A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

The Customer service at this location is excellent. However, I have been charged twice for our use when I was supposed to be refunded and then have the taxes removed as we are a non profit. I sent the appropriate paperwork in and instead of getting a new charge minus the tax-I have been double charged. I have reached out and have not heard back!

The NATURE C. 
Évaluation :
3

Drew Automotive does not open until 9am whereas I reserved the truck for an 8am pick up. The manager had a cell number posted, which ultimately worked out, but it took me another 10 minutes of phone chat, verification of details already entered into your website, etc. before I could get my day started. I had tried to rent the truck through Aubuchon's just down the road but was told there wasn't a 10' truck available there. As I drove by Aubuchon's I noted two (2) 10' trucks in their lot. I will continue to rent trucks through UHaul but would prefer to use Aubuchon's as they open before 8am.

MARKALEXANDER M. 
Évaluation :
5

The owner was very prompt, thorough and quick with the paperwork. Very personable and willing to help you. A real pleasure to use his services and highly recommend!

RODNEYCLAYTON B. 
Évaluation :
5

Nothing pickup and drop off were exceptionally easy highly recommend Drew Automotive for all uhaul rentals

David S. 
Évaluation :
5

Dick was extremely helpful in explaining everything and helped me hook up the trailer. Very pleasant service!!

David B. 
Évaluation :
2

The online reservation system is terrible. it takes more time and hassle than just working with a representative. I will not use it again. The hours are to limited at this location.

JOHNM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS A G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen F. 
Évaluation :
5

Excellent experience from start to finish! Merci

SUNMOUNT D. 
Évaluation :
5

The service and support was above and beyond what I would have expected

JEFF E. 
Évaluation :
2

There was a sticky note that said "CEL will come on, but still drives". There was a zig bar in the door.

William L. 
Évaluation :
1

You don't have enough competent help the gentleman was overwhelmed by customers and took us over two and a half hours just to pick up a trailer it was ridiculous when we returned the trailer to Poughkeepsie New York the girl there at Manchester Road was wondering if I was returning my brand new 2021 Chevy pickup also I asked her if she was out of her mind and if she knew what she was doing we were returning a trailer not a brand new pickup truck worth 73 000 $again you do not have competent help

CASSIETRISTA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
5

Richard is a very friendly person and goes out of his way to help you

Bobby O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall F. 
Évaluation :
5

I had a very pleasant experience renting a truck from this location. Dick was extremely personable, professional, knowledgeable, helpful, very witty and a genuinely likable person. The truck was clean and ready when needed. I would recommend this site for your uhaul needs and I would certainly rent from Dick again, should the need arise.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derick E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juraj M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Excellent service at this location. Can't think of anything that needs improving.

Larry K. 
Évaluation :
5

great guy to rent from will continue to rent from him as needed.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP G. 
Évaluation :
4

Have a regular dolly available. It was substituted with a furniture dolly that I didn't end up using.

John A. 
Évaluation :
5

Very appreciative of the excellent service we received.

Larry K. 
Évaluation :
5

Nice owner - helpful

Jaime S. 
Évaluation :
5

Their company service was outstanding and made the rental process a pleasure

James F. 
Évaluation :
4

The one element of the vehicle that caused some issues(so, maintenance related) was the fuel pipe. When attempting to fill the tank, the flow would stop every 0,01 L, as if it were full. There was no leak or loss of fuel, so I don't believe it was the tank. Other than that, it was a great experience. Richard is Lovely, and took great care of me.

Valerie W. 
Évaluation :
5

They were helpful and friendly and took the time to explain all the features of the equipment.

Racheal S. 
Évaluation :
1

No one was at the drop off location. Called the phone number on the door and the person was rude and extremely unprofessional. This is a terrible representation of your company, other reviews all tend to say the same thing about this location.

Aaron F. 
Évaluation :
5

Location was great easy pick up an drop off.

Jeanette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester P. 
Évaluation :
5

Very easy to coordinate pickup. Gave clear instructions, especially for loading and pulling car trailer.

Glen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
3

The app was difficult. Very frustrating to use had to call to get keys. Return was worse too 4 tries with the ap. 20 mins to finally return truck.

Denise L. 
Évaluation :
4

The gentleman who helped me at the return location was very helpful. He also commented on the terrible condition of the trailer. He said he had not seen one of those models in a long time and he thought UHaul no longer rented them. Multiple people commented on the bad looking condition of the trailer, and they had not even seen the worn out dangerous strap!

LUKET O. 
Évaluation :
1

Absolutely terrible experience during the drop-off process. We arrived 10 minutes prior to our drop-off time and the guy was completely miserable. We had to wait almost 25 minutes for him, as he went through other trucks that he had pending pickups on (I assume). He then asked me why I was still there, like I was doing something wrong, and I told him that I was not just dropping the truck off and leaving without some sort of receipt. He shook his head at me and said then you're going to have to wait. Key point here: No other customers were there besides us. At this point, I told him that I was going to take the truck to a different location and return it, which he didn't like. He then stopped what he was doing to help me return my rental truck. As we were walking into his office, he slammed the door directly in front of me, basically stating that I needed to stay outside. I truly have no idea how anyone like this ever stays in business. I will NEVER rent or return anything at this location EVER again. If there was an option for 0-stars, that's what I would be putting. This location doesn't deserve any stars at all. I am more than happy to discuss this interaction with a representative from uhaul directly, if desired. -"Highly Dissatisfied Customer"

MATT M. 
Évaluation :
5

I have rented a truck twice in the past month from this location; Dick provides great customer service--very satisfied.

TRACYANNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

I rented a 6x12 trailer, it didn't have a jack on it. It took me and the staff member all our strength to get it on my hitch. At my loading destination I had to unhitch it and had to use my car jack and wood blocks to get it off and back on. Other than that everything was good.

Michael T. 
Évaluation :
5

Thank you for the help!

karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD LEE W. 
Évaluation :
3

Changing locations for where and when I got my Uhaul was a bit annoying.

Noni E. 
Évaluation :
5

Excellent customer service

C V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olof F. 
Évaluation :
5

Very nice and helpful person !

Jay S. 
Évaluation :
2

I can not get an itemize invoice for the number of days rented and the cost per day. I have called four times with a voice mail to call me back with no return call. It seems I have been over charged, but can not confirm this.

ED H. 
Évaluation :
5

Very good customer service

Jonah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

The identification of the place needs improvement. There is no sign that indicates a Uhaul drop off.

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY Z. 
Évaluation :
5

The gentleman running this location is the reason I still have faith in people. Whatever UHaul pays him, they should double it and then double it again!

Francis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil R. 
Évaluation :
5

This location was outstanding. There was a delay in getting into my unit and the owner was wonderful. Patient, kind and very understanding. Took some of the stress of moving away. Highly recommend Drew Automotive.

MATTHEWEARL R. 
Évaluation :
1

The only thing that I'm going to say is there was nothing in my contract that I received as an email stating anything about mileage replacing the gas in the truck or anything else in the contract that was sent to me now I got stuck paying a 88 $bill for a 49 $bill because nowhere in my contract did it say anything about mileage replacing the gas or any other thing this was all laid on me at the last minute so something that should have costed me 1995 plus 14 $for insurance ended up costing me 88 $and I'd like to know why?

Robert C. 
Évaluation :
5

Always a good experience with Dick, the owner/operator there. Tries hard to please.

Len P. 
Évaluation :
5

The pick up and drop off online doesn't work so well. I had to call someone to get a code to find my key. When trying to take pictures the website was acting up and I couldn't take the ones that were requested.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
2

Keeping reservation times by assisting customers reasonably. We waited almost an hour while the man working hooked the other equipment up for another customer, helped load the car they were towing onto the trailer and secure it and explain how to drive it. We only needed to pick up a trailer. It left people waiting for us to pick up our cabinet purchase. If he needed that much help. Politely ask him to wait while you greet us and see if you can get us on our way. Then go back to helping him above and beyond.

Christina D. 
Évaluation :
5

Great Service and always willing to help.

daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Customer service person at location was the Best . He was most accommodating, friendly and professional. Another great experience at Drew Automotive Uhaul rental. Merci.

DEBORAHGOSLIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Nothing, I had a great experience here. I was able to switch from a pick up to a box van last minute for the same price and everything just went really well and was easy breasey

Cynthia S. 
Évaluation :
5

Very friendly, helpful business. Highly recommend this place.

Kathleen B. 
Évaluation :
5

I wouldn't change a thing. The gentlemen running the place, Dick, is an outstanding man. He was kind and professional. This was my first-time renting a U-haul and the experience couldn't have been more enjoyable. I'm recommending people to Drew Automotive for their U-haul needs 110 %.

Emma T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayl W. 
Évaluation :
5

The gentleman I dealt with was very friendly and very knowledgeable the only thing I seen was there was on the trailer I used it was the car hauler there was wires hanging down on the back besides that I would recommend this place and that gentleman to everybody I know

GERARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennie P. 
Évaluation :
5

Absolutely Nothing!!! Excellent Experience! I will definitely use this service again!!!

Timothy L. 
Évaluation :
5

Dick is a great guy and I appreciate all the help

Igor D. 
Évaluation :
3

Unable to complete online verification with customer rep ... waited two hours in 20f snowy weather for office to open to complete pickup but no one arrived ... was finally able to have pleasant customer rep complete my pickup on phone ... fuel tank was at 5/8 full as oppose to 3/4 as stated on contract.... other than everything, truck was perfect

PASCALI L. 
Évaluation :
5

Agent at this location was great. Very personable and kind. Unit hadn't been cleaned or swept out so I did it for uhaul. I've rented a few times over the last couple years from uhaul various locations. Generally speaking poor experiences were I cannot recommend to friends and family. Typically the only game in most towns. I guess uhaul just thinks, “Meh, we'll just treat customers however we feel”. Tired of doing uhauls dirty work and driving all over hell's half-acre to retrieve the equipment and then have to take it back to that same inconvenient place. Uhaul please overhaul your logistics!

Joshua H. 
Évaluation :
5

Dick drew is a class act. I had gone to another location in Plattsburgh and the woman was rude and not willing to help me. I went to see Dick and he made me feel welcome and at home. He went out of his way to help me and I will be back and also let everyone know how great he is.

Richard H. 
Évaluation :
5

Nothing at this time, Great service

JOE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
3

The location was not an issue, local rep was friendly and helpful, however Uhaul as a company is disorganized, with poor inventory management and customer service. This was not the initial location of my reservation. Initially reserved a 20' van, no contact the week prior to moving on a Sunday, had to call U-Haul on Friday who did not notify me that they could not provide the vehicle reserved. They changed to a 15' van which required an additional day of rental to be able to move everything which I had to pay for, they also moved the reservation across town where they didn't open until 11am rather than 9am when I had initially wanted the vehicle. Will not be using Uhaul in the future for anything.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Non les évaluations ont été soumises pour cet établissement.

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