Customer Reviews for Drew Automotive
(Concessionnaire U-Haul dans le voisinage)

410 évaluations

4687 State Rte 9 S   Plattsburgh, NY 12901

(518) 907-0897

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 11h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(518) 907-0897

4687 State Rte 9 S
Plattsburgh, NY 12901

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 11h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil R. 
Évaluation :
5

This location was outstanding. There was a delay in getting into my unit and the owner was wonderful. Patient, kind and very understanding. Took some of the stress of moving away. Highly recommend Drew Automotive.

MATTHEWEARL R. 
Évaluation :
1

The only thing that I'm going to say is there was nothing in my contract that I received as an email stating anything about mileage replacing the gas in the truck or anything else in the contract that was sent to me now I got stuck paying a 88 $bill for a 49 $bill because nowhere in my contract did it say anything about mileage replacing the gas or any other thing this was all laid on me at the last minute so something that should have costed me 1995 plus 14 $for insurance ended up costing me 88 $and I'd like to know why?

Robert C. 
Évaluation :
5

Always a good experience with Dick, the owner/operator there. Tries hard to please.

Len P. 
Évaluation :
5

The pick up and drop off online doesn't work so well. I had to call someone to get a code to find my key. When trying to take pictures the website was acting up and I couldn't take the ones that were requested.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
2

Keeping reservation times by assisting customers reasonably. We waited almost an hour while the man working hooked the other equipment up for another customer, helped load the car they were towing onto the trailer and secure it and explain how to drive it. We only needed to pick up a trailer. It left people waiting for us to pick up our cabinet purchase. If he needed that much help. Politely ask him to wait while you greet us and see if you can get us on our way. Then go back to helping him above and beyond.

Christina D. 
Évaluation :
5

Great Service and always willing to help.

daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Customer service person at location was the Best . He was most accommodating, friendly and professional. Another great experience at Drew Automotive Uhaul rental. Merci.

DEBORAHGOSLIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Nothing, I had a great experience here. I was able to switch from a pick up to a box van last minute for the same price and everything just went really well and was easy breasey

Cynthia S. 
Évaluation :
5

Very friendly, helpful business. Highly recommend this place.

Kathleen B. 
Évaluation :
5

I wouldn't change a thing. The gentlemen running the place, Dick, is an outstanding man. He was kind and professional. This was my first-time renting a U-haul and the experience couldn't have been more enjoyable. I'm recommending people to Drew Automotive for their U-haul needs 110 %.

Emma T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayl W. 
Évaluation :
5

The gentleman I dealt with was very friendly and very knowledgeable the only thing I seen was there was on the trailer I used it was the car hauler there was wires hanging down on the back besides that I would recommend this place and that gentleman to everybody I know

GERARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennie P. 
Évaluation :
5

Absolutely Nothing!!! Excellent Experience! I will definitely use this service again!!!

Timothy L. 
Évaluation :
5

Dick is a great guy and I appreciate all the help

Igor D. 
Évaluation :
3

Unable to complete online verification with customer rep ... waited two hours in 20f snowy weather for office to open to complete pickup but no one arrived ... was finally able to have pleasant customer rep complete my pickup on phone ... fuel tank was at 5/8 full as oppose to 3/4 as stated on contract.... other than everything, truck was perfect

PASCALI L. 
Évaluation :
5

Agent at this location was great. Very personable and kind. Unit hadn't been cleaned or swept out so I did it for uhaul. I've rented a few times over the last couple years from uhaul various locations. Generally speaking poor experiences were I cannot recommend to friends and family. Typically the only game in most towns. I guess uhaul just thinks, “Meh, we'll just treat customers however we feel”. Tired of doing uhauls dirty work and driving all over hell's half-acre to retrieve the equipment and then have to take it back to that same inconvenient place. Uhaul please overhaul your logistics!

Joshua H. 
Évaluation :
5

Dick drew is a class act. I had gone to another location in Plattsburgh and the woman was rude and not willing to help me. I went to see Dick and he made me feel welcome and at home. He went out of his way to help me and I will be back and also let everyone know how great he is.

Richard H. 
Évaluation :
5

Nothing at this time, Great service

JOE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
3

The location was not an issue, local rep was friendly and helpful, however Uhaul as a company is disorganized, with poor inventory management and customer service. This was not the initial location of my reservation. Initially reserved a 20' van, no contact the week prior to moving on a Sunday, had to call U-Haul on Friday who did not notify me that they could not provide the vehicle reserved. They changed to a 15' van which required an additional day of rental to be able to move everything which I had to pay for, they also moved the reservation across town where they didn't open until 11am rather than 9am when I had initially wanted the vehicle. Will not be using Uhaul in the future for anything.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

I hated the Uhaul ride share system. It was awful and I would not use it again nor recommend. I was changed back and forth with the size and location which ended up in me traveling 4 hours additionally on a moving day AND the first place I showed up to collect my truck from had no one there to help, customer service could not contact him as they only had the office number, no direct number and the truck had not been checked in and so I had to travel an hour away to get another, all while I was staring at the truck in the lot.... im the customer and paying you, and I was the one who had to keep b being flexible and changing my plans all on a very stressful time moving into a house. we should have been done at 6pm but between going to a location where I had no truck or help, to a reroute and then driving back and forth we got home at 11pm. the man at the final location I went to though was very nice and sweet. hes the only saving grace to my Uhaul experience.

Paula O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELP R. 
Évaluation :
5

I am very happy with this location service. Dick who runs the branch was incredible help. I had to arrange truck pickup to drive 70+ miles on my own and was a bit nervous, but he went above and beyond to make the process smooth. He even assured the truck had proper oil level, and was patient with me the whole time. Thank you so much for making my moving experience so positive. Huge gratitude.

Maria L. 
Évaluation :
5

nothing dick did well

James S. 
Évaluation :
5

Jake was friendly and an amazing storyteller. He showed good humor picking the truck up and was very accommodating when it turned out the trailer was not big enough. I will recommend him to my friends and will use them every time I travel to Plattsburgh.

Patrick T. 
Évaluation :
3

Streamline and update your truck share app. If a customer has a registered account then the fields in the app should already be populated with that information; taking pictures of drivers license is aggravating.

MAURICE S. 
Évaluation :
5

Excellent service à la clientèle. Uhaul has the best representatives.

Jay L. 
Évaluation :
4

The vehicle was in questionable shape. I thought for sure one of the windshield wipers would go flying right off the vehicle, but it was raining and I needed to see so I kept running them. Miraculously it was still there when I returned the truck. The brakes seemed a little slow to respond, but might have just been me not used to a bigger vehicle. Still, the truck seemed old, beat, and ready to retire. We intentionally avoided any steep hills not knowing if the old truck would be able to handle them.

James B. 
Évaluation :
3

The inside of the pickup was a bit grimy and I had actually cleaned around a bit with all-surface cleaning wipes and lysol as the windows were dirty too. Overall a nice truck and sufficed for my contractor needs over the two days. Thanks for the convenience anyhow!

Alexander R. 
Évaluation :
5

Great customer service!!!

David G. 
Évaluation :
5

Nothing. Great experience. Owner is a great guy too.

Eric O. 
Évaluation :
4

The online check in did not work. I never got the code to access the keys. Luckily the manager came in early in case I needed help. He was very helpful and professional.

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
1

Owner showed up 15 minutes late. Gave me attitude after I called app help who dispatched my vehicle and told me to get key from owner. I was a half hour behind schedule because of this mess!!! Not happy with service at all.

Paul K. 
Évaluation :
5

Pleasant man working the office. Said he had the only Uhaul pickup in the area. Cheaper than paying a mover.

jeffrey H. 
Évaluation :
2

Maybe if they were ever in the dam office that might help

james W. 
Évaluation :
5

Dick was a good guy to deal with, accommodating, pleasant and rental was ready as well as easy return.

Thomas T. 
Évaluation :
4

Very friendly service

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
4

The air conditioning didn't work. It blew air but I can only assume it lacked coolant. Made an already long (summer) drive feel much longer with an icky feel. It was the first time I have ever rented a car/truck where the gas gauge was given to me with a quarter tank. Other than those two things, the truck rode well and the man at the rental place was nice and explained everything well.

Julie H. 
Évaluation :
5

Dick was amazing to deal with very kind and helpful such a great experience will definitely with out a doubt go back!!!

Joey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
2

Rude !! Literally got in my purse to get a piece of paper. Took over an hour to get my uhaul. There was 1 customer he was waiting on.

DENISE T. 
Évaluation :
5

Pick up and drop off we're easy! Friendly service. Truck was clean and ready to go!! Very satisfied!!

Jon P. 
Évaluation :
5

management was helpful on a very busy weekend.

Larry S. 
Évaluation :
5

Our overall experience was excellent! The rental process, pick-up, and return was so easy. Thanks so much for delivering GREAT service!

Robert C. 
Évaluation :
5

Best service I have ever received at a U-Haul. really well managed and really friendly and helpful

AARON D. 
Évaluation :
5

All good

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Dick was knowledgeable and personable. Since I haven't had a lot of towing experience, Dick patiently explained how and why to safely attach the trailer to my hitch. He also gave some backing up pointers.

rick T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Used this twice now. Great people I will use again for sure

chasidy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel S. 
Évaluation :
5

Rien

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen F. 
Évaluation :
3

Fix your website! Every time I've tried to make a reservation with U-Haul, I've gotten no where on the website. It doesn't show all locations and doesn't seem to have any up to date information about what is available at each location that is listed. I probably will just call the 800 number from now on. The service at Drew Automotive is friendly and very helpful. Dick is very nice to deal with.

Roderick D. 
Évaluation :
5

Dick Drew gave me fabulous service and advise.

michael O. 
Évaluation :
5

Dick was very friendly, a pleasure to work with. I highly recommend this location!

David H. 
Évaluation :
4

Dick is a character, but he did right by me!

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell G. 
Évaluation :
3

This was a horrible experience. First reservation not met at 5AM. I lost 225 $for being late to a job site. This was the quickest fix then I get hit with a 25 $cleaning fee for a filthy truck that I wiped down with bleach wipes and a cleaning tax. A cleaning fee was never mentioned. I drove exactly 10 miles and got hit with a 15 $fuel fee. Completely disappointed and frustrated for something that was supposed to cost about 30 $. Please correct this.

Tim D. 
Évaluation :
3

Check engine light on, truck ran horribly, was told if I returned it before midnight I wouldn't be charged for a second day yet I was charged a second day. Horrible overall experience with this rental. First reservation was "changed" and even though I was standing in front of the truck the website was telling me the truck was unavailable. So I drove 60 miles out of my way to the closest location to pick up the truck we needed only to return to my old apartment to get a call from UHaul telling me I hadn't picked up the truck from the first reservation which was cancelled!!! Horrible customer service. No apologies and no help.

Allyssa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gorodn R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
5

Richard A. Cochran was INCREDIBLY helpful. After we got our first truck halfway packed, our door broke and he came to fix it, but ended up driving back and getting us a new truck! He also was so helpful when we were attaching the car tow, showed and taught us how to use everything, if we needed to adjust anything etc.

Adrianna K. 
Évaluation :
4

very good service. he went and picked up a truck for us at another location.

William H. 
Évaluation :
5

Excellent service. Very pleased.

Amy W. 
Évaluation :
5

The owner was extremly accomodating and very helpful. I would highly recommend this Business again to anyone who ask

bruce D. 
Évaluation :
5

The Rep was wonderful. (Richard) The software was very slow on the system though, causing us to wait a very long time to get our truck. This had nothing to do with the representative.

Janya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Dick is awesome

Meighan B. 
Évaluation :
5

Truck was fine. Just what I asked for. Le service a été excellent. Very nice gentleman

stephen M. 
Évaluation :
5

Excellent customer service and very accommodating hours of operation.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W. 
Évaluation :
5

Very accommodating

Donna R. 
Évaluation :
5

When speaking with the manager of this location he was very helpful and truthful. He marked the location for return with a cone so I could drop off the trailer after hours. I have rented from this location before and will rent from here again.

carl H. 
Évaluation :
5

Great service and knowledgable

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom M. 
Évaluation :
5

Dick was a very nice gentleman

annette M. 
Évaluation :
5

Great service! Owner was very helpful with everything and equipment was in great shape deffinitly will recomend

taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Nothing really Dick was phenomenal renting the U-Haul was painless and I would recommend anybody to go see him and rent a U-Haul

scott P. 
Non reviews have been submitted for this location.

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