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Brendan M.
Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good!!
Mike C.Security cameras to confirm drop off!
Mike C.The service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.
Glenn H.The lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!
Sue D.Excellent service à la clientèle
George H.Paperwork took way to long
ZACHARY W.Dick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!
Cody M.Highly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!
Ashley F.Dick is a good man and very helpful.
MICHAEL W.We had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.
Rachel A.Best experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!
Tricia C.Drew was a pleasure to work with
Shawntel H.Another great experience with Drew Automotive.
Steven H.Always a good experience with Mr. Drew Automotive. Je les recommande.
STEVE H.The gentleman that helped me was great!
JEFF C.Excellent Service Highly recommend Will be back at some point
Matthew C.Nothing. Always easy.
Edward K.Dick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.
Bruce BANCROFT X.Service was impeccable…include snow brush and/or ice scraper with rental vehicles.
Robert P.The owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable.
David S.Excellent service; no improvement necessary
ED P.Very happy with the rental. Owner/operator is a pleasure to work with. Merci
Bruce T.Longueur interminable, aucune intervention pour nous aider à résoudre les problèmes de WI-FI, bureaucratie locale trop lourde, le paiement avait déjà été fait et le trailer réservé.
Pierre H.Drew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.
MICHAEL K.Excellent service by Agent. Have rented numerous vans and trucks from him.
Mark M.We tried to rent from this location before and our experience was terrible. This time, he saved us.
LAWRENCE M.Change the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.
AARONJAKOB R.Employee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.
William M.Great service and very accommodating.
RICHARD K.Dick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organization
Bruce B.Person doing the equipment rental was very rude and not friendly at all. He lacked knowledge of the computer systems and online needs.
RANDY W.Equipment was not ready for use. Hitch needed repair, Service agent was 20 minutes late for arranged time. Agent on phone with other employees while customer waited to be checked out. Will use another location or other company in the future. This pick up should have taken about a 1/2 hour instead of 1,45 hours. Either get some help here or close it up. No packing boxes available or wrap/supplies etc.
John H.Everything was great. Dick was terrific to deal with, very friendly and extremely accommodating!!
Nicholas Z.Lower rental rates for Senior Citizens
Mark M.Make the app more user friendly for picking up and dropping off the equipment. This is the second time Ive used this location and the second time I am glad I didn't do this through the contactless option because I needed the attendant for assistance. Luckily I scheduled my pickup during business hours.
Kim D.Inform them to do as much online as possible beforehand so the pickup is much easier.
Andrea A.It would be great if you could buy the trailers.
Jay R.The man really helped us out.
THOMAS V.Excellent customer service, friendly staff
ROBERT ALAN III T.Äick is awesome. Will only rent from him From now on
Joshua A.The overall customer service was a negative experience. A rather snarky and insulting clerk who processed the pickup of the vehicle. Office opened at 9am with many customers waiting in the parking lot for the employee who arrived a few minutes after 9. I would have thought he would have arrived earlier to prep for the morning rush of customers.
Matthew D.Dick was very professional as usual and went over everything in detail.
Jeremy S.I always recommend this location to people. Richard is very professional and thorough.
Mark T.Don't deviate their lively hood
Marjorie H.Drew Automotive UHaul was very helpful!
DIANE SCHAEFER C.Everything went perfect!
Eugene B.Fix your app. Multiple problems with sign in and getting booted out of the system; then it not recognizing my existing password. Not user error because I use a password storage software to auto fill. Also, when I tried to use that old password as a new one after being told I had it wrong, the system would snow recognize it and tell me I couldn't use it again, confirming that it really was the correct word all along.
Michelle O.I was charged for things I did not want/ask for! I called uhaul several times to resolve the issue and being that I've rented several times in the past month I expected a call back. I tried renting again but was denied to the outstanding bill so I had to just pay it so I could rent that day?!?!
MEGAN RUE M.Unorganized, I had a reservation, the man was rude, and gave my 26 footer up I had to take the smallest truck left. The man had no patience, clearly needs new workers
Emily C.Dick the U-Haul rep. was very helpful and welcoming.
KEVIN F.Richard is always very accommodating And has even pick me up at airport.
Patrick T.Open earlier or put better instructions for how to get into the key lockbox.
Ed F.The manager stayed late to accommodate us - he was wonderfully helpful and outstanding customer service.
gary R.Excellent experience! Would highly rate and use again a abs again
Andrew R.