Customer Reviews for E&R Ventures LLC
(Concessionnaire U-Haul dans le voisinage)

866 évaluations

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 8h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
1

we fill out the gas!! when we got the truck there are only 3/4 !! not full

YONGJAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
4

I was expecting mobile pickup but the facility required me to go in

SUNIL B. 
Évaluation :
3

Cargo van was dirty inside and out. Crumbs, food wrappers, dirt and dust in the passenger area and cargo area. Van ran fine and was useful for what I needed, just needed to be cleaned.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke P. 
Évaluation :
5

Nothing to comment

ROBERTOA C. 
Évaluation :
5

The service provided at E&R was great. Can't beat being at a gas station for a convenient drop off.

John J. 
Évaluation :
5

The staff here was very helpful and accommodating.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
2

The truck was incredibly old and hard to operate.

Ralph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRYLEWIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENEFRANCIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESTREVOR DAMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Easy check in and out. Much better than other truck rental places I have used in the past. Will rent from U haul again

Michael I. 
Évaluation :
5

Fantastic.

NAOMIINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERAASALAHELDIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Add signs so it's clear where to drop off rentals.

MICHAEL P. 
Évaluation :
5

Staff is wonderful. Always use this Uhaul for all my needs. Never ever had a problem. Merci.

Joanne K. 
Évaluation :
1

The Uhaul was not weather resistant. All of my belongings were soaked after a thunder storm and when I told the location, they smiled and told me to have a good day. I'll honestly never use Uhaul again after this.

Meghan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHLEWIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRET B. 
Évaluation :
3

Location does not allow too many trucks, so had to settle for smaller truck but not much you can do with limited gas station location. The staff was friendly and the cost lower than other places. Merci.

Alireza K. 
Évaluation :
2

Your reservation system needs to be fixed! You didn't have the vehicle we rented at all! We had to take a bigger truck. Other than that, it was fine.

Jace W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachna U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
4

S.O.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
5

Everything was perfect except that, the store didn't have the accessories I had booked online such as the packing blankets, Dolly, etc! Kindly make sure you have the items in-stock!!!

GHULAM N. 
Évaluation :
5

very smooth experience from beginning to end! thank you!

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
5

Easy in, easy out. Friendly people also!

STEVENHERBERT S. 
Évaluation :
4

The equipment looked clean but smelled awful. Like someone hauled manure or animals in it just prior to our rental.

Jeffrey H. 
Évaluation :
5

This is our third time renting a truck from this uhaul location and we'd do it again tomorrow. Easy, affordable polite and ready for us ahead of time! Outstanding experience. Merci.

Jacquelyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tareq K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGEFISK W. 
Évaluation :
1

Not the fault of the dealer/location, but the U-Haul I was supposed to get was not there when I arrived, and when we talked to corporate to figure out why there was no truck for which I had a confirmation, the customer service guy was utterly useless. Spent about 45 minutes on the phone with him, and the "best he could do" was find me a truck the nest day over 1,5 hours from my location, and make no effort to provide any credits or additional compensation for the issues, which would have included needing to reschedule my moving dates and with the movers. Absolute clown fuckery and a completely useless rep. Thankfully, a woman showed up about 15 minutes after we hung up with him, returning a 10' truck that the dealer was able to quickly turn around and rent back out to me. But this was almost a disaster and your customer service rep was atrocious.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis V. 
Évaluation :
1

The blankets we ordered and the furniture dolly we ordered were not available at this location. They did not have them. They said there had not been any UHaul communication with them. I am not sure how this is supposed to work, if we book through UHaull, but UHaul does not communicate with their partners.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

wonderful experience

Latifeh H. 
Évaluation :
2

I reserved the uhaul weeks in advance via the online website. It appears no preparation for my pickup was done because the two add ons (moving blankets and a furniture dolly) were unavailable. It would have been great if the two add ons were already in the truck, let alone available. Luckily, they accommodated and provided a utility/appliance dolly, but they had to check to see if they even had that available.

James W. 
Évaluation :
2

Cargo van needed maintenance. No place to park.

John W. 
Évaluation :
5

merci

RENEMAYCOCK S. 
Évaluation :
3

I was disappointed at not being able to get furniture pads, despite ordering them ahead of time online.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOYAN PETKOV T. 
Évaluation :
2

They said I could leave without checking out and they would just send me an email after the fact. That was fine with me at the time, but then I saw on my email receipt that I was overcharged. I have still have not found a way to rectify the problem despite using the "online chat" feature of customer service. There is some kind of incorrect documentation in my paperwork and I think it could have been fixed/avoided if they had checked me out in person.

LEONORE C. 
Évaluation :
5

Great job! Nice people

SIMASARI D. 
Évaluation :
5

The truck itself felt like it was dragging.

REEMAASIF C. 
Évaluation :
1

There was oil spilled in the bed of the van when I picked it up. I pointed this out to the gas station attendant but he did not seem to care and told me that it was not his problem. Also, the rear left turn signal was not working.

PAIGECHRISTIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCARARMANDO F. 
Évaluation :
4

The app website has difficulty to it . I originally had a quote for 4 hours which is what i needed to complete my task. When i would log on to the website it was changed to 2hours; i have no idea how that changed. I had selected the Safemove Plus plan on the quote portion on the website through my phone, but that did not appear on my first contract ? Fortunately the gentleman at the location were able to correct/add to the plan on my contract. Thank goodness i can still go in person and speak to a representative who could adjust without me having to re-enter my information again. People are great the website not so much.

John M. 
Évaluation :
2

This location has a communication issue. I called before moving to Virginia to ask questions regarding my move. Upon arriving, the employees at the front gave me a different answer than I was originally given over the phone and it was a hassle rearranging plans as a result. Additionally, there is not parking for Uhaul customers at this location so it's impossible to utilize services alone here. You will have to bring someone to help. Finally, I rented the 10' truck and it smelt like marijuana in the front. It was extremely strong and the experience was uncomfortable.

LARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANEMARIE L. 
Évaluation :
5

The sales representatives were great. Very happy with the experience.

Rudolf S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODORIVANOV G. 
Évaluation :
5

The gentleman at the counter was very professional and helpful, I was there very early but he opened the counter and helped me. I definitely recommend this branch to anyone

BABAK B. 
Évaluation :
5

Had i realized earlier this location was available i never would have travelled to the Falls Church location where i have found the service routinely rude.

Herbert S. 
Évaluation :
4

Truck was quite old, high mileage. Smelled like smoke. A backing up camera would certainly help when operating a truck like this.

Cynthia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal S. 
Évaluation :
3

Truck had the engine light on. Engine will rev a lot without changing gears (it needs maintenance). Everything else was good, staff was really friendly and respectful.

Misael A. 
Évaluation :
5

This was one of the better U-Haul experiences I've had in recent years. Merci!

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELTODD P. 
Évaluation :
1

To whoever reads this, I was overcharge and there is no one to complain to.....looking to stop the payment from my credit card.......terrible experience, if I don't get paid for over charge back to my credit card, I will inform tell all relative and friends to avoid U-haul. Someone needs to Get back to me to explain.....

NICKHEYDARI N. 
Évaluation :
4

The shock absorbers seemed worn. Everything else was fine.

LEONARD P. 
Évaluation :
4

Second time I have rented here and I would recommend. Overall quality service in a steady rain. Truck was ready, filled with gas. Check-in and check-out were quick. Some minor things include: Truck was difficult to get into as it was parked very tightly to next truck. Having the blankets in the truck would have been nice. Ignition key was a bit finicky.

Kevin M. 
Évaluation :
5

This location was conveniently located.

George W. 
Évaluation :
5

Make sure there is a way to update the drop off location if you do the pickup online.

Emille B. 
Évaluation :
3

Truck cabins need to be cleaned better. There was debris from previous user. I ordered a regular hand truck. I got the appliance one and was consoled with, “We'll only charge you for the regular hand truck.” I couldn't use it. It was way more heavy than any box I would have to move. As such, I had to carry every box, 1 by 1 myself. This elongated the move dramatically. And, given the outside temperature and cicadas, it was horrible.

HEIDIMARIE M. 
Évaluation :
2

It feels sketchy. Only a small dropbox. Wouldn't have left uhauil there except for other parked trucks. No sign beyond the small key dropbox on the side of a gas station.

JOHNBACHMAN K. 
Évaluation :
2

There was a puddle of grease on the truck bed which I had assumed was water when initially inspecting it. I had planned to simply clean it up when getting to my destination but since it was grease it took longer and made it a bit slippery. That was partly on me because I didn't take a closer initially. The location also did not have a scanner and expected me to use my own cell phone and data (expensive on my cell plan) to upload my driver's license. Most people have a smart phone yes, but a business should have their own infrastructure and not depend on a customer to do the work for them.

JOHNDANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackson S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERLING H. 
Évaluation :
3

The truck I rented had a puddle of water in it and it soaked and ruined my mattress. The receipt i received said that the truck is water resistant but that was not the case because water was able to drip down into your truck.

MATTHEWAIDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
2

When I picked up then truck, the rear door was wide open and so the back of the truck was all wet (rainy day). I requested another truck that was dry so that my boxes would not get wet, but instead they tried to say it is what it is and eventually gave me blankets to cover which was fine. But overall just the experience was not great and not worth the price in my opinion.

ALEXANDERYOUNG-H M. 
Évaluation :
3

I was improperly charged for a dolly that was not in the van. I submitted this complaint and contested the charges when I returned the van but you charged me for it anyway.

Jessica B. 
Évaluation :
5

Very easy to rent from this location.

THOMAS U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEGOALEJANDRO G. 
Évaluation :
5

The extended opening hours on a Sunday was very convenient

Craig P. 
Évaluation :
1

The system crashed, so the guy waiting on me did not know how to do the transaction manually. I lost 20 minutes. I had to drive all the way to Vienna, VA for a vehicle. I live in Upper Marlboro. It seems there could have been a closer location.

Paul L. 
Non les évaluations ont été soumises pour cet établissement.

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