Customer Reviews for E&R Ventures LLC
(Concessionnaire U-Haul dans le voisinage)

889 évaluations

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDADAMS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERINLANE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
1

Showed up at 9:30am to pick up the 15' truck I had reserved. Upon arrival I was told that no 15' trucks were available. I called Uhaul customer service and after waiting 30min I finally got through to an agent who was not helpful then placed me on another hold for 15min, only to be answered by another agent who also was unable to help. I ended up leaving the place an hour later with a 10' truck, meaning my moving day was starting late and I had to make extra trips due to the smaller truck. I have called multiple times since then to attempt to be compensated for my troubles, and have been told that I will receive a call from a regional supervisor but have never received any calls. This has been a miserable experience from the start and I will never use Uhaul again.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA V. 
Évaluation :
2

I cannot drive a large truck so I requested a van. There was plenty of time for this location to get the van. I could have been notified there was no van and referred to another location. If I hadn't had my friend with me, I would not have been able to move. Unacceptable.

BARBARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMANMICHAEL L. 
Évaluation :
4

The car i rented had some issues that were a bit concerning. A couple times the car accelerated/revved up uncontrollably. I had my foot on the break and the stayed still but was shaking. I quickly shifted to park and it went back to normal

Henry B. 
Évaluation :
1

Clean vehicles and better staff.

GEORGEOMER G. 
Évaluation :
5

You don't need nothing.

NASSER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCYANGLAND R. 
Évaluation :
1

I was charged and forced to pay what I wasn't supposed to pay for

Min K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMIDREZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
3

If you reserve moving blankets please have them available. People count on those to protect their furniture.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARDRAKESTRAW K. 
Évaluation :
2

The check in took forever. Make the approval process ahead of time, not having us sit around waiting.

Laura O. 
Évaluation :
1

Why they charge me more

Ganesh G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENETAYLOR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCAMERCURO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
1

we fill out the gas!! when we got the truck there are only 3/4 !! not full

YONGJAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
4

I was expecting mobile pickup but the facility required me to go in

SUNIL B. 
Évaluation :
3

Cargo van was dirty inside and out. Crumbs, food wrappers, dirt and dust in the passenger area and cargo area. Van ran fine and was useful for what I needed, just needed to be cleaned.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke P. 
Évaluation :
5

Nothing to comment

ROBERTOA C. 
Évaluation :
5

The service provided at E&R was great. Can't beat being at a gas station for a convenient drop off.

John J. 
Évaluation :
5

The staff here was very helpful and accommodating.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
2

The truck was incredibly old and hard to operate.

Ralph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRYLEWIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENEFRANCIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESTREVOR DAMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Easy check in and out. Much better than other truck rental places I have used in the past. Will rent from U haul again

Michael I. 
Évaluation :
5

Fantastic.

NAOMIINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERAASALAHELDIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Add signs so it's clear where to drop off rentals.

MICHAEL P. 
Évaluation :
5

Staff is wonderful. Always use this Uhaul for all my needs. Never ever had a problem. Merci.

Joanne K. 
Évaluation :
1

The Uhaul was not weather resistant. All of my belongings were soaked after a thunder storm and when I told the location, they smiled and told me to have a good day. I'll honestly never use Uhaul again after this.

Meghan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHLEWIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRET B. 
Évaluation :
3

Location does not allow too many trucks, so had to settle for smaller truck but not much you can do with limited gas station location. The staff was friendly and the cost lower than other places. Merci.

Alireza K. 
Évaluation :
2

Your reservation system needs to be fixed! You didn't have the vehicle we rented at all! We had to take a bigger truck. Other than that, it was fine.

Jace W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachna U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
4

S.O.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
5

Everything was perfect except that, the store didn't have the accessories I had booked online such as the packing blankets, Dolly, etc! Kindly make sure you have the items in-stock!!!

GHULAM N. 
Évaluation :
5

very smooth experience from beginning to end! thank you!

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
5

Easy in, easy out. Friendly people also!

STEVENHERBERT S. 
Évaluation :
4

The equipment looked clean but smelled awful. Like someone hauled manure or animals in it just prior to our rental.

Jeffrey H. 
Évaluation :
5

This is our third time renting a truck from this uhaul location and we'd do it again tomorrow. Easy, affordable polite and ready for us ahead of time! Outstanding experience. Merci.

Jacquelyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tareq K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGEFISK W. 
Évaluation :
1

Not the fault of the dealer/location, but the U-Haul I was supposed to get was not there when I arrived, and when we talked to corporate to figure out why there was no truck for which I had a confirmation, the customer service guy was utterly useless. Spent about 45 minutes on the phone with him, and the "best he could do" was find me a truck the nest day over 1,5 hours from my location, and make no effort to provide any credits or additional compensation for the issues, which would have included needing to reschedule my moving dates and with the movers. Absolute clown fuckery and a completely useless rep. Thankfully, a woman showed up about 15 minutes after we hung up with him, returning a 10' truck that the dealer was able to quickly turn around and rent back out to me. But this was almost a disaster and your customer service rep was atrocious.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis V. 
Évaluation :
1

The blankets we ordered and the furniture dolly we ordered were not available at this location. They did not have them. They said there had not been any UHaul communication with them. I am not sure how this is supposed to work, if we book through UHaull, but UHaul does not communicate with their partners.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

wonderful experience

Latifeh H. 
Évaluation :
2

I reserved the uhaul weeks in advance via the online website. It appears no preparation for my pickup was done because the two add ons (moving blankets and a furniture dolly) were unavailable. It would have been great if the two add ons were already in the truck, let alone available. Luckily, they accommodated and provided a utility/appliance dolly, but they had to check to see if they even had that available.

James W. 
Évaluation :
2

Cargo van needed maintenance. No place to park.

John W. 
Évaluation :
5

merci

RENEMAYCOCK S. 
Évaluation :
3

I was disappointed at not being able to get furniture pads, despite ordering them ahead of time online.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOYAN PETKOV T. 
Évaluation :
2

They said I could leave without checking out and they would just send me an email after the fact. That was fine with me at the time, but then I saw on my email receipt that I was overcharged. I have still have not found a way to rectify the problem despite using the "online chat" feature of customer service. There is some kind of incorrect documentation in my paperwork and I think it could have been fixed/avoided if they had checked me out in person.

LEONORE C. 
Évaluation :
5

Great job! Nice people

SIMASARI D. 
Évaluation :
5

The truck itself felt like it was dragging.

REEMAASIF C. 
Évaluation :
1

There was oil spilled in the bed of the van when I picked it up. I pointed this out to the gas station attendant but he did not seem to care and told me that it was not his problem. Also, the rear left turn signal was not working.

PAIGECHRISTIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCARARMANDO F. 
Évaluation :
4

The app website has difficulty to it . I originally had a quote for 4 hours which is what i needed to complete my task. When i would log on to the website it was changed to 2hours; i have no idea how that changed. I had selected the Safemove Plus plan on the quote portion on the website through my phone, but that did not appear on my first contract ? Fortunately the gentleman at the location were able to correct/add to the plan on my contract. Thank goodness i can still go in person and speak to a representative who could adjust without me having to re-enter my information again. People are great the website not so much.

John M. 
Évaluation :
2

This location has a communication issue. I called before moving to Virginia to ask questions regarding my move. Upon arriving, the employees at the front gave me a different answer than I was originally given over the phone and it was a hassle rearranging plans as a result. Additionally, there is not parking for Uhaul customers at this location so it's impossible to utilize services alone here. You will have to bring someone to help. Finally, I rented the 10' truck and it smelt like marijuana in the front. It was extremely strong and the experience was uncomfortable.

LARRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANEMARIE L. 
Évaluation :
5

The sales representatives were great. Very happy with the experience.

Rudolf S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODORIVANOV G. 
Évaluation :
5

The gentleman at the counter was very professional and helpful, I was there very early but he opened the counter and helped me. I definitely recommend this branch to anyone

BABAK B. 
Évaluation :
5

Had i realized earlier this location was available i never would have travelled to the Falls Church location where i have found the service routinely rude.

Herbert S. 
Évaluation :
4

Truck was quite old, high mileage. Smelled like smoke. A backing up camera would certainly help when operating a truck like this.

Cynthia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal S. 
Évaluation :
3

Truck had the engine light on. Engine will rev a lot without changing gears (it needs maintenance). Everything else was good, staff was really friendly and respectful.

Misael A. 
Évaluation :
5

This was one of the better U-Haul experiences I've had in recent years. Merci!

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELTODD P. 
Non les évaluations ont été soumises pour cet établissement.

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