Customer Reviews for East Billerica Shell
(Concessionnaire U-Haul dans le voisinage)

2294 évaluations

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h30 pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h30 pm
  • Sam : 8h am à 2h pm
  • Dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUN S. 
Évaluation :
5

Professional, efficient, everything you could hope for. They are the best!

Gary L. 
Évaluation :
5

The app sucks. I had no issues with the location or truck but the app did not work properly for pickup or drop off

Michael M. 
Évaluation :
5

Great service, keep up the good work.

Debbie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene M. 
Évaluation :
5

Michael was great to work with I would definitely rent from him again!!

Carol D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Nothing great service

Richard Y. 
Évaluation :
5

Excellent service from this location… as always.

Anthony D. 
Évaluation :
1

Called me 15 minutes before pickup and said there was no parking and I couldn't leave a car there, so I had to scramble to find a ride for both pickup and drop-off. It was very stressful and inconvenient. I took photos of open parking spots during both pickup and drop-off, so I'm not sure why I couldn't park there, which I have done in the past.

Daniel W. 
Évaluation :
5

The app on Android is terrible. Kept dropping back to the beginning after taking pictures during the drop-off process. Took 6 tries to get thru it. It ruins a good customer experience.

Jeff G. 
Évaluation :
5

Fantastic!

Sheila S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Y. 
Évaluation :
1

The owner was very rude. I took it back with a full tank and because I didn't fill it up at his gas station and he "didn't see me fill it up" he wanted a receipt to prove I filled it up. I've never been treated so horrible. I rent all over the usa and have never been asked to prove I put gas. He got upset, got in his car and literally sped off screeching his tires. I do not reccomended this location.

CRYSTAL A. 
Évaluation :
3

The owner, Mike, is not a nice man. Very arrogant and unfriendly.

Gabriella P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Simply the best!

Gary L. 
Évaluation :
4

No issues with the I had

JOHN B. 
Évaluation :
5

Great service…. As usual for this location

Anthony D. 
Évaluation :
5

I don't think you could do much more The equipment was clean, well maintained and the staff was very helpful and courteous.

DENNIS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
3

Explain why you have to bring truck back with same amount of gas as when you leave, then pay 89cents per mile also. It is not right.

richard B. 
Évaluation :
3

I happen to rent the same van I rented a couple of days ago! In both cases, there was a strange smell in the vehicle. It sounded like one of the previous renters moved animals by the vehicle). But since the van was “clean” I selected the clean option. Also, the instructions for getting the vehicle key was not accurate.

Hossein H. 
Évaluation :
4

It took a lot of time before the app started to work correctly. Lots of issues getting it started for self checkout.

Joshua M. 
Évaluation :
5

Always the best service. Great family run business. Use them all the time!

Gary L. 
Évaluation :
1

I originally scheduled my pick up in Haverhill for 10am and they failed to complete the reservation so I was told to pick up my truck in Billerica. I get to the Billerica location check in with the mobile app and they never left the keys so the wantedof course no one was there so I called the traffic number and they said well we have a truck in Salisbury so here it is almost 12noon and I proceed to drive to Salisbury within 10 minutes of leaving Billerica they told me to return to the Billerica location that someone would be forced to give me the keys so I drive back and had to wait another 45min to finally get the keys so here it is almost 2pm before I get on the road and all the gave me was a 100 $credit when i should have also been given a credit on the milage I had to use in order to get the truck from haverhill to Billerica and back since I did not choose the Billerica location from the beginning...I didnt get home until 2am from moving that day...worst customer service ever i will never do business with uhaul again.

Jasmine A. 
Évaluation :
4

The pick up went well. I had trouble finding the drop box for the key when I returned the truck. The picture on the app said to look for a big orange box. The gas station attendant was kind enough to take it for me.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberta B. 
Évaluation :
2

It was not somewhere that I would set out to go. There was no par king on site and it was OUT OF town.

Gloria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
3

I think that the owner of East Billerica Shell is a rude person, His employees were great and I had no problem with those guys. The owner on the other hand made the experience of returning the trailer frustrating! I will NEVER rent from East Billerica Shell again!!! It's not the employees its the OWNER!! I DO NOT recommend this location there's plenty of other U-hauls to rent from.

Earl P. 
Évaluation :
4

need some overnite parking

EDWARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maryann F. 
Évaluation :
5

The gentleman I spoke to was very helpful, he let me know anything I needed to know before driving the truck.

Nicholas Z. 
Évaluation :
5

I had problems with the U-Haul Web site not working well with my Apple Phone. Keep disconnecting me and sending me back to the start when trying to find an available rental. Gave up and went to physical location to book. Thanks Bob

Robert F. 
Évaluation :
5

Excellent service.

Jeanne B. 
Évaluation :
5

Nice job

Kevin N. 
Évaluation :
5

Nothing! It was a great experience! Thanks so much East Billerica Shell. You are the best!

Thomas F. 
Évaluation :
3

Tiny lot shared with active fuel station makes it difficult to maneuver vehicles and trailers. Staff very helpful.

STEVEN B. 
Évaluation :
5

I've rented from this location before & it's always a great experience. Mike is a pleasure to deal with. Merci.

Timothy B. 
Évaluation :
1

To begin with they changed the place to pick up the truck twice and to finish the place where they sent me to pick up the truck I could not leave my car in that place they think I was going to arrive on foot or that in short I had the worst service shit might say

Rafael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff N. 
Évaluation :
3

The manager lacked customer service skills He was very gruff in his approach on the phone and in person

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

The best!

Sheila S. 
Évaluation :
5

Nothing my experience was perfect and quick. I will be returning to this location in the future for all my uhaul needs.

Joel R. 
Évaluation :
4

Better customer service. The gentleman was cranky and short with us.

christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RATHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Very helpful

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
4

The check-in process is unfair. Upon logging into the app to pickup the truck, I was run through a process of uploading documents (license, etc) through the app, in a location with poor cellular connection. It would have been nice to have been told to enter this information prior to arrival. Finally, once approval was made, and pickup was accepted, I found that this process actually ate into my allotted 4 hour window, leaving me with less time than was purchased.

James A. 
Évaluation :
5

Great place

ROBERT M. 
Évaluation :
5

The service and quick response provided at this location from the owner was excellent and very professional. The internet/computer was down and they were able to adjust and help me rent the unit I needed that day. I would definitely use this location again if I need to rent a U Haul. Thank you.

Deborah G. 
Évaluation :
4

It would be nice to have a designated parking lot near the pickup area.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZULMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Matt was great!

Janelle A. 
Évaluation :
5

Staff was great.

Ellen A. 
Évaluation :
5

Na

Jan G. 
Évaluation :
5

Always accommodated.

Sheila S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELISSA Y. 
Évaluation :
5

Wonderful staff, great place to rent a u-haul. I use them all the time.

Gary L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lek U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

rented here a few times never had a problem very professional and convienient location less than a quarter mile away highl recommend east billerica shell

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

Top rate, very helpful

Peter C. 
Évaluation :
3

There was an overbilling

DID C. 
Évaluation :
2

felt like I was interrogated by a cop for 20 mins just to rent a trailer for 45.. owner needs to chill

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

great friendly staff, repeat customer and I wouldn't go any where else....THANK YOU!!!!

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

They provided great service, friendly, yet professional, and the truck was ‘clean as a whistle' will highly recommend to others. Susan B Burlington

susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Great place thanks

Maureen T. 
Évaluation :
2

A little concerning with the company. Refused to take a multiple payment transaction. CASH was in side behind register or where ever, and credit card was out back where checked in for the rental unsure why I was informed only able to pay 1 WAY and i was not informed of this restriction, and had to stressed my funds due to this inconvenience. I was uncomfortable with the picture taking of ID and CC, even with an app for the uhaul. Also was HOUNDED by not 1 or 2 but all 3 employees if i put fuel in.

Sarah G. 
Évaluation :
5

They are wonderful. I highly recommend them.

Gary L. 
Évaluation :
5

They are great! I use them all the time.

Gary L. 
Évaluation :
1

Truck worked great and fair price. However owner of this location extremely rude and condescending. Not a good representation for U-haul

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINCHO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umesh P. 
Évaluation :
4

on line reservations are really bad, even my 21 year old son who is an engineer had a really hard time navigating it

Israel B. 
Évaluation :
2

My hitch is UHAUL brand and installed by UHAUL. The manager said he could not give me the trailer because the ball was too low. I rented from UHAUL several times before with the exact same hitch with no issues. Any other UHAUL center would have taken the receiver upside down for me and fixed the issue. Not this one. They knew I was on a deadline but still I had to do it on my own with the few tools I had in a freezing cold. In fairness when I asked to use their shop to take the ball out from the receiver they did it for me. I will try to avoid this place if possible. Equipment was good and clean.

GUISEPPE D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page