The check-in process is unfair. Upon logging into the app to pickup the truck, I was run through a process of uploading documents (license, etc) through the app, in a location with poor cellular connection. It would have been nice to have been told to enter this information prior to arrival. Finally, once approval was made, and pickup was accepted, I found that this process actually ate into my allotted 4 hour window, leaving me with less time than was purchased.
James A.
Moving Truck Rental in Billerica, MA at East Billerica Shell
(Concessionnaire U-Haul dans le voisinage)
320 Salem Rd
Billerica,
MA
01821
Pour nous contacter
320 Salem RdBillerica, MA 01821
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 5h30 pm
- Sam : 8h am à 2h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Billerica, MA 01821
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Great place
ROBERT M.- Rating:
- 5.0
The service and quick response provided at this location from the owner was excellent and very professional. The internet/computer was down and they were able to adjust and help me rent the unit I needed that day. I would definitely use this location again if I need to rent a U Haul. Thank you.
Deborah G.- Rating:
- 4.0
It would be nice to have a designated parking lot near the pickup area.
Daniel W.- Rating:
- 5.0
Matt was great!
Janelle A.- Rating:
- 5.0
Staff was great.
Ellen A.- Rating:
- 5.0
Na
Jan G.- Rating:
- 5.0
Always accommodated.
Sheila S.- Rating:
- 5.0
Wonderful staff, great place to rent a u-haul. I use them all the time.
Gary L.- Rating:
- 5.0
rented here a few times never had a problem very professional and convienient location less than a quarter mile away highl recommend east billerica shell
Jim M.- Rating:
- 5.0
Top rate, very helpful
Peter C.- Rating:
- 3.0
There was an overbilling
DID C.- Rating:
- 2.0
felt like I was interrogated by a cop for 20 mins just to rent a trailer for 45.. owner needs to chill
Brian F.- Rating:
- 5.0
great friendly staff, repeat customer and I wouldn't go any where else....THANK YOU!!!!
David H.- Rating:
- 5.0
They provided great service, friendly, yet professional, and the truck was ‘clean as a whistle' will highly recommend to others. Susan B Burlington
susan B.- Rating:
- 5.0
Great place thanks
Maureen T.- Rating:
- 2.0
A little concerning with the company. Refused to take a multiple payment transaction. CASH was in side behind register or where ever, and credit card was out back where checked in for the rental unsure why I was informed only able to pay 1 WAY and i was not informed of this restriction, and had to stressed my funds due to this inconvenience. I was uncomfortable with the picture taking of ID and CC, even with an app for the uhaul. Also was HOUNDED by not 1 or 2 but all 3 employees if i put fuel in.
Sarah G.- Rating:
- 5.0
They are wonderful. I highly recommend them.
Gary L.- Rating:
- 5.0
They are great! I use them all the time.
Gary L.- Rating:
- 1.0
Truck worked great and fair price. However owner of this location extremely rude and condescending. Not a good representation for U-haul
Elizabeth C.- Rating:
- 4.0
on line reservations are really bad, even my 21 year old son who is an engineer had a really hard time navigating it
Israel B.- Rating:
- 2.0
My hitch is UHAUL brand and installed by UHAUL. The manager said he could not give me the trailer because the ball was too low. I rented from UHAUL several times before with the exact same hitch with no issues. Any other UHAUL center would have taken the receiver upside down for me and fixed the issue. Not this one. They knew I was on a deadline but still I had to do it on my own with the few tools I had in a freezing cold. In fairness when I asked to use their shop to take the ball out from the receiver they did it for me. I will try to avoid this place if possible. Equipment was good and clean.
GUISEPPE D.- Rating:
- 3.0
The trailers are parked and expected to be returned in tight spaces which can be tough if you are not are not an expert driver with the trailer. I had 1 item left in the trailer that I was going to take when I unloaded it and put it back in my truck. I get an attitude saying "you still have a bunch of shit in there" Then we park our truck where we were told to, the gas station refill truck comes in and both the owner and the truck driver are yelling at my wife to move our truck asap.
Brian R.- Rating:
- 5.0
Mr. Stalker went way beyond helping me with my needs! I would definitely recommend east Billerica shell haul location to anyone!
Robert G.- Rating:
- 5.0
The only thing missing from this location is a table with free coffee , but i get it nothing in life is free! Great experience overall!
James H.