The mobile app was helpful in returning the truck after hours.Tim F.
Customer Reviews for East Side Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wooster, OH 44691
(@ RAIL ROAD TRACK)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 4h pm
- Sam : fermé
- Dim : 8h am à 11h am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tow cart returning process is not clear enough. Especially after hour drop offYuan L.
The contract was not explained properly. All costs were not included in original pricing. Rental was supposed to be for 2 days but was only for 1.Mike M.
Actually go out and look at the vehicle to make sure the vehicle is cleaned out when returned during business hours. Was NOT given a receipt upon returning the 10' truck when I returned it Saturday around 8am, May 8, 2021. Was told I would receive a receipt in my email. I just checked my email address and it was NOT sent yet there are 2 charges on my debit card. 5/10/2021 U-HAULEAST SIDE STORAG WOOSTER OHIO pending 12,75 $ 5/10/2021 U-HAULEAST SIDE STORAG pending 58,32 $. I need that receipt to send to the City of Wooster as well as to Kimbles Trash Services for NOT picking up items that were put out at the curb. Hopefully you can get me a receipt: email@example.comVY E.
Le client n'a pas laissé de commentaire.GARY H.
The owner was very nice and helpful.KEVIN T.
Both my driver and I confirmed the week prior gave them our credit card number needed a large truck confirmed that we would pick it up at 11 AM on Saturday being as we were packing we did not get a phone text from them we did not receive it when we got there they had given our truck away this is even after we called and told them specifically that we would not be there until 11 and gave them our credit card number they gave it away which made us have three trips and this stinky little truck they gave us I think I should be reimbursed for the one day that we had it it's the worst service ever I talk to the people my driver talk to the people I talk to the people to no communication with one another the guy just said oh yeah just call on Saturday morning and let us know what time you'll be here when we did that he said well you didn't confirm so we gave it away he told my driver that he had sent me a text message that morning and that I didn't reply I was packingJAMES P.
Le client n'a pas laissé de commentaire.Eugene G.
Le client n'a pas laissé de commentaire.Alexandria-Vivic W.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Edwin D.
The problem is not with the location, but with the 24/7 process which is overall cumbersome, time-consuming, and inefficient.Steven S.
The gear shift felt very loose. It's working fine now but may become an issue.Susan S.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.Bonnie M.
The equipment was clean and well maintained. The staff when I picked it up was even better! I noticed that this location had a lot of Belden Brick items displayed. I grew up in the town where Belden Brick was founded and still operates. Had a great conversation with the employees while getting my rental picked up. Friendly staff is hard to find today. These guys were great.Matthew B.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Joanne W.
Be honest about the level of gas. I paid more for gas because they lied and refused to reimburse me. Crooks!BLUU W.
Store is dirty although COVID is not ideal situation anyway. Le personnel était amical et serviable.MATTHEW A.
It was not in a convenient location for me to pick up the vehicle so I don't prefer it. The staff was polite.LORNAMARIE K.
Le client n'a pas laissé de commentaire.Sara A.
Trailer was not very clean, but not real bad, you have nothing but yes or no, and it was kind of inbetween.MARK W.
Le client n'a pas laissé de commentaire.Terrance A.
I will never use haul again. If you want to know what happen call me 7403315335Dustin C.
Le client n'a pas laissé de commentaire.Steven Z.
The guys working were so accommodating and made this a great experiencesherry M.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.TOMAH N.
Tom and everyone there are terrific! Been using this location for 30 years. Love them all!GAIL C.
Le client n'a pas laissé de commentaire.Kenneth N.
The windshield had a bunch of snow on it and I thought they would clean it off. The whole process of getting a truck was also very complicated and took a very long time.GLORIA A.
Le client n'a pas laissé de commentaire.Fredrick C.
Kistin is fantastic. Very friendly and accommodating.Rudolph C.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.Duane T.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Thomas B.
They provided incorrect information about being able to return at any location.Scott P.
The wipers were shot and I could barely see in the snow storm. The drivers side wiper flew off and I couldn't see. I managed to temporarily put the wiper back on but it still flew off again. It put me and my family at risk to say the least. I was very disappointed. Plus the company is trying to charge me more on my credit card and I'm not happy about all this. ðŸ˜¥AMANDA B.
the 24/7 pickup did not work, I do not plan to use this feature again.Chad K.
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.MARK B.
The truck had issues with downshifting gears and the steering was really loose. Overall not a good experience to drive. The process to do contact less pickup was also longer and more involved than expected.Melissa R.
Le client n'a pas laissé de commentaire.Brenda S.
Excellent experience, van was spotless and ran well. Alignment could use some attention. Thanks for doing the extra work I accidentally caused (filled tank to 5/8'a instead of 3/4; tired eyes) Will definitely use again when needed :)Rhett M.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Rocky S.
The guy who waited on us was very friendly and helpful. Overall a very good experience.richard R.
Le client n'a pas laissé de commentaire.BILLY L.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.JEREMY G.
Le client n'a pas laissé de commentaire.SAMUEL H.
Le client n'a pas laissé de commentaire.Cherie E.
Very nice people at the rental location.SCOTT M.
staff was friendly and very helpful. also, very courteous & personable. would recommend or rent from them again!!!DENISE W.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.ROGER S.
Le client n'a pas laissé de commentaire.ROBERT J.
Worst experience ever. They locked the doors 15 minutes before they were supposed to close (according to the piece of paper on the door, the website said they were open til 11). So I went through the process online to drop the trailer off and started backing it into a spot next to another trailer and the guy came outside and screamed at me asking me what the hell I though I was doing. I explained I was returning a trailer I tried to go inside to drop it off but his door was locked so I did it online and this is where it says to drop it off and take a photo. He said I had to go to some other parking lot and leave it there and then he walked away. He offered absolutely no assistance other than to scream at me and walk away. So I had to go bring the trailer down the street and call my boyfriend to drive there to help me because this guy offered no help. Didn't give me or have a jack to lift the trailer off my truck hitch. Then my boyfriend hurt his back trying to lift the trailer off the hitch. We're not happy. I took it myself because the location was supposed to be open and I knew they would have a jack to help lift the trailer off my truck. All the guy did was scream at me and offered no help whatsoever. Extremely rude. I won't be using uhaul again most likely since this is our main location. The location in Warren where we picked it up from us almost 2 hours away otherwise I'd just go there since we had a great experience. Never again.Benjamin D.
Le client n'a pas laissé de commentaire.Jodi S.
Le client n'a pas laissé de commentaire.tammy B.
Everything was easy - scheduling, using the app, pickup, and drop off. Plus a super quality clean trailer, and everybody was friendly. I can't think of any improvements.glenn J.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.STEPHANIE M.
Le client n'a pas laissé de commentaire.Diane S.
Acknowledge people that come in. Let them know what you're doing to help them.Jon P.
Le client n'a pas laissé de commentaire.sherry B.
Le client n'a pas laissé de commentaire.SARA M.
The online application process was very simple. I checked in online before I picked up my truck. The gentleman I spoke with was very kind and answered all my questions. When I returned the truck I just snapped a few pictures and put the key in the slot. The truck was great And was perfect for what I needed it for. I definitely recommend this store.Dianne B.
Le client n'a pas laissé de commentaire.Carlos M.
The people there are incredible. Its like visiting family. You just kind of fit in and its very comfortable doing business there. Improve? Do not know of anything except the addition of breakfast with a rental. Its just a good place,to do business.BRUCE W.
I was charged for the pads and it didn't say I hade to return them. The bag they were wrapped in said not for resale or reuse so I kept them especially with Covid 19 and bed bugs etc. the gentleman on the phone was very rude , I complained about the cab doors (weekend before) on the truck don't shut with ease my kids were scared to ride in it and they didn't fix the problem they gave me the exact same truck I had the first weekend(clearly they don't care about their customers). I ordered an appliance dolly and was told basically to bad ones not available as I was checking out on the phone...I said well I can't move without it, the gentleman again said I don't know what to tell ya we don't have one. Not until I mentioned calling local Uhaul's for one was he going to do anything. He kept trying to hang up saying well I have to go I have other customers standing in front of me...that's when I said I'm a customer too! I asked him nicely to please not try to end the call or conversation when I'm in mid conversation. Gentleman was very rude! There was a used masks in the cab that I threw away. Very disappointing. My mom just rented one from Mansfield and it was so clean and organized, unlike this location.tonya F.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Dave T.
Le client n'a pas laissé de commentaire.RICHARD K.
I wasn't aware there was a drop off area and down the street was the office. But it went well. No problems with trailer from Texas to Ohio. Thank you....Larry D.
Everything was goodTroy W.
Le client n'a pas laissé de commentaire.Kelly D.
The doors on the truck are very hard to shut and my kids were scared to ride in it. The guy at the front desk was very short and rude with customers!TONYA F.
Le client n'a pas laissé de commentaire.Taylor M.
The person there was great and very helpful! The cab of the truck was dusty and dirty. While I don't expect an immaculate cleaning, I would expect some sort of sanitation, or wipe down, especially during the Covid 19 pandemic.Nicole M.
Thanks! Easy dropoff!Martin L.
Le client n'a pas laissé de commentaire.Constance O.
The drop location had 3 different door's, the door at the front of the building was locked with a notice taped in it but no sign with arrow pointing out where to enter. It was hot out and I was worn out from the trip and had to end up walking around the whole building to find the correct door. However, the woman at the front was friendly with a smile greeting me.JESSICA E F.
My boyfriend and I have used this company twice now and both times we were very pleased!BRYAN W.
Staff was very knowledgable about uhaul....BRIAN M.
Thank you Tom for making the entire process efficient and user friendly! We appreciate all of services, and your valuing your customers on every level!Tammy B.
Le client n'a pas laissé de commentaire.MELODIE S.
Le client n'a pas laissé de commentaire.ARLENA J.
However I did not ask for a dolly or furniture pads and I got charged for both.ZACHARY H.
I'm pretty livid right now! There was APPARENTLY a miscommunication & I was told to bring The uhaul back whenever the next day because it was Sunday & no one would there for uhaul. I received an additional bill which I tried to dispute. The man I spoke to said he would call me back & he didn't. Instead they ran my card over 2 weeks later from my initial rental day and not only charged me for an additional day with insurance but also a late fee! Never again will I deal with you.MANDY W.
Great place, people are friendly and helpful..KENNETH S.
When I reserved the uhaul, I chose the location closest to my home in Millersburg to save on the mileage costs. Yet, 2 days before the time came to pick up the uhaul I was told it was a location 22 miles away. I usually don't rent uhaul's and instead go with Penske for this reason. When I called to ask why, I was told I could cancel if I wasn't happy with the pickup location. I'm 100 % sure your "scheduling managers" do this intentionally to raise additional money on in town rentals. So from here on out, I will be choosing Penske. Cleaner trucks, no mileage scams, and flat rate in town costs. I will also be posting this to google as well to vent my frustrations.Frank T.
Le client n'a pas laissé de commentaire.ALISSA L.
Le client n'a pas laissé de commentaire.Steven Z.
Le client n'a pas laissé de commentaire.Devin M.
Staff seemed confused and rude.austin F.
Le client n'a pas laissé de commentaire.Susan C.
there was mold on all of my belongings, it was damp and smelled bad. Needs to be better maintainedCOW SOPHIE H. | Expérience générale
Services supplémentaires à cet emplacement
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