Customer Reviews for Easy Towing
(U-Haul Neighborhood Dealer)

919 évaluations

670 Old Nashville Hwy   La Vergne, TN 37086

(615) 751-8849

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(615) 751-8849

670 Old Nashville Hwy
La Vergne, TN 37086

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Tried her best to help me deal with the equipment issues.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Very perfect and good service

SALAI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathrine K. 
Évaluation :
5

The vehicle was quickly available. The young lady at the first desk was friendly knowledgeable and got me in and out quickly. I would use this UHaul location again.

Mary G. 
Évaluation :
5

The 2 Ladies working the counter was extremely nice and helpful. I highly recommend this place.

Louis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKHAN C. 
Évaluation :
5

Thanks

freddy C. 
Évaluation :
5

No change .. all good

Perry T. 
Évaluation :
5

The atmosphere was awesome. The truck itself not so good. Brakes were basically out, the blinkers did not work, and the wheel tilts to the right to drive (needs an alignment). I expressed the issues to the representative and she was completely apologetic. I would definitely recommend the location.

Xavier W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davina T. 
Évaluation :
1

Scammers. Online 28 or something for the day, but then you get there and it's 89. Never again

Hunter M. 
Évaluation :
5

Awesome!! I love this location and the people that run it!! Love love LOVE them!!!

Kia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Very helpful, even helping me figure out a blown fuse on my vehicle that impacted the electrical for the trailer. Being able to drop off Sunday after hours was easy, appreciated it!1

Greg E. 
Évaluation :
1

I have requested to be contacted at least 3 times due to my insanely poor experience and I have yet to be contacted or reimbursed for the giant hassle yet you keep sending me ways to review. Fix the situation

Kristen H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
3

I have used this location a few times because it is the closest one to me & the staff is friendly. I normally make my requests online. The last few times I have requested dollies only to find out the day I pick up that they don't have them. This makes moving a lot more difficult & takes longer without it. They really need to have the equipment in stock that they offer especially when the customer is specifically requesting it.

Carol J. 
Évaluation :
1

having no internet in your building but then excepting customers to do the entire sign in process online is a little bit backwards. The girl working the desk was entirely unhelpful in that she just sent me a link and then as I waited and waited and waited for an internet connection she did nothing. Finally, I asked what the deal was and she looked up from her phone and said "oh its a metal building there's no internet". So I went outside, to get service. What is the purpose of having at the desk if they aren't actually doing anything

Jessica M. 
Évaluation :
1

I reserved an appliance dolly and was told by customer service two days earlier we that the appliance dolly would be available at this location. It was not, which was critical since I was moving appliances. Additionally. One of the tires on the trailer had almost no tread…it was completely bald. I raised this with the location and they essentially said “ok.”

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordiff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kam K. 
Évaluation :
1

Number one when I got the vehicle there was debris left in it. However that didn't seem to bother me as I was going to come in away. The truck was in need of repair. A truck was really really loud and ticking for some reason. There were times when it seems as if the truck was going to leave road. It was so loud you could not have a conversation in the car. I explained this to the clerk when I returned but he didn't seem to really care any my concern. I pray that you all did not rent that truck to anyone else as it is In need a pair

SHERYL S. 
Évaluation :
1

Our order was cancelled due to a tech issue. However Shannon at the 800 call center did an amazing job figuring a work around. And she gave us excellent customer service However when we picked up the truk, they didnt have the equipment we needed. and the pads were in a pile in the middle of the floor and she said you can have those, there are six, but they have been sitting there drying out. They were terrible...

Walter M. 
Évaluation :
2

The employee was talking on her cell phone the entire time during the check in process and was very rude. Needs to work on her customer service skills.

Kevin J. 
Évaluation :
5

Nothing great service

Rebeccah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neuro C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeWitt P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
3

The check-in process seemed a bit slow.

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Engel B. 
Évaluation :
3

Lack of communication from HQ. Was not a good experience even tho the situation was resolved.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
5

Great location to drop off the truck

Deon M. 
Évaluation :
5

Fast and great communication

Diana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Very helpful and professional staff.

Randolph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
4

Well they didn't have any mail help to help put the trailer onto the truck the staff was pretty friendly and we were able to work out details to finalize the contract. However there was an error has the destinations site for drop off was set for Halloween for some reason when I know I clearly told her I was going to Houston. That presented a problem when I went to drop off the trailer and the records had to be forwarded over to the Houston location

Duane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bawi L. 
Évaluation :
4

Improve the Wi-Fi/ internet connection

Philip F. 
Évaluation :
5

all good.

David L. 
Évaluation :
1

I made the reservation at another location and when I arrived I was told I that it had been changed to another location 30 min away. I purchased the insurance. After the drop return of the pull behind trailer that I swept out, I was charged a $25 +tax cleaning fee. This is a scam!

james C. 
Évaluation :
5

The Uhaul was dirty. Windows and mirrors were horrible. Would have been nice starting with a full tank of gas.

Stacy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darenso B. 
Évaluation :
5

Bien

DORIS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

My experience was very good. The only thing I noticed was the trailer I picked up didn't have a wheel on the tongue to roll it, but maybe they don't do that anymore.

Kevin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

Worst truck I ever rented. Truck needed to be serviced. The transmission was sticking between gears and the oil pressure light came on a few times. I was worried the truck wouldn't make it up a simple hill in my neighborhood.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
2

Rude staff , car smelled

Osbert D. 
Évaluation :
5

The lady in the office was fantastic!!!

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T. 
Évaluation :
3

The truck leaked and drove terribly. It shakes like crazy.

Julian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
5

I had an excellent experience - it was freezing cold and Nashville had snow the previous evening and this location got my my equipment early and clean and the truck was a fantastic ride and not bad on gas. It was an extremely positive experience.

David H. 
Évaluation :
3

That truck is missing badly. It needs a tune up.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIS F. 
Évaluation :
5

Not much. Very good experience.

Ray G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

Always friendly here.

Charles J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo A. 
Évaluation :
5

This was an after hours drop-off. Area was roomy, easy to find, and very accessible.

Richard C. 
Évaluation :
3

It took 45 miles and I ended up paying 35 gas This is something that's not good it's too expensive for 45 miles

Samy F. 
Évaluation :
5

Having trailer dollys on hand for easy hitching but I'm strong enough to lift the tongue of the trailer so it wasn't an issue.

Jacorey B. 
Évaluation :
5

Have the equipment at the place specified in my contract. When I arrived at Compass Self Storage, the lady there told me I was scheduled for Easy Towing; however, my contract did not state that. Moreover, I had reserved 4 dozen furniture pads only to find that Easy Towing had only 6 on-hand. We had to make alternate arrangements putting us behind schedule for our Moving Help team. All-in-all, this was not my best U-haul experience.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella T. 
Évaluation :
5

The truck we had needs some wheels aline or balance it was very hard to keep in your lane,it was all over the place needs to be looked at.

Paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIC C. 
Évaluation :
4

This should have been my first stop not my second. Let me know when y'all wanna talk about the first location I went to that gave my truck away to another customer

Noah B. 
Évaluation :
1

They charge me extra money

LOUKA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIOUS C. 
Évaluation :
2

The brakes were awful and were squealing the whole time.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERI M. 
Évaluation :
2

Cell service is bad, They do offer guest wifi, but signal does not reach out far enough to the trucks. While trying to check in the app is very glitchy when the signal is bad. It took me about 5 tries to get checked in. Very aggravating!

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTAL LYNN L. 
Évaluation :
5

Wish you were open longer on Sunday lol

JOSHUA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA M. 
Évaluation :
5

Good to go!

LARRY H. 
Évaluation :
1

Jade is very rude. Trucks smelled like grime and it doesn't look like they clean it.

Osbert D. 
Évaluation :
1

I ordered an appliance dolly and it was not inside when I went to pick up the truck. Had to drive more miles and pay more money to pick it up once they had opened.

Kyle R. 
Évaluation :
5

Great customer service,was in and out with no issues.Overall great experience.Will be using this location for my next move.

CODY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRINCESS F. 
Non les évaluations ont été soumises pour cet établissement.

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