Évaluations des clients Economy Car Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Economy Car Rental

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James P. le

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It was goid

Natalie E. le

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It was terrifying.

JAMES M. le

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Office was dirty and disorganized.Dirty Tools and used auto parts strewn about. Didn’t want to sit down. when I went to inspect the trailer it was dirty When I asked them to sweep it out the said they didn’t do that and said pick another trailer. Since that was the only trailer of that size available the female manager went out to clean it while the male manager made a sexist remark to my wife while snickering that sweeping was women’s work. Definitely the worst uhaul experience of my life no exaggeration. Your brand would be well served to terminate there franchise agreement

Melissa S. le

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No one helped me connect the trailer to my vehicle. The person was asking for payment information when I had already paid online through the Express check in, this location did have any supplies for sell. I had to go to another uhaul location to purchase what I needed. I will not be renting from this location again.

JEFF M. le

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I was told to drop off at this location and the person was annoyed. She accepted the truck but not with grace or politeness.

WILLIE L. le

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just keep it up, I just only rented the cargo trailer, no problem.

Ray B. le

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Fast, friendly, professional!

Melissa B. le

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Le client n'a pas laissé de commentaire.

steven G. le

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I had the reservation originally at veterans memorial uhaul and the lady that was there told me that my reservation was canceled and told me to go to another location and they had several of the trailers that I need it but I still had to go somewhere else and waist time. And overall that lady was rude and not helpful.

Molly C. le

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When I arrived at this location, there was no place in the overfilled lot to drop it off. I was them directed to the other side of the street in a small field of other trailers and junk cars to drop the trailer. I had to weave in and out of trailers and other debris to drop it and ultimately scratched the underside of my passenger side rear door due to another trailer in the way that I could not see.

Trisha S. le

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Le client n'a pas laissé de commentaire.

Carol H. le

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Le client n'a pas laissé de commentaire.

Edgar B. le

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Pickup was difficult. The owner instructed me to go across the street to where the trailers were lined up, choose the trailer I wanted, hook it up (which me required to move several trailers by hand), bring it back across the street, write down the trailer information, and bring it to him in the office. I had to do all of the work myself with no assistance from the owner. However, the owner was nice and polite. The trailer was clean and serviceable.

Craig C. le

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Give me a car carrier with the wrong side tires I broke down twice it was a complete nightmare

GARY H. le

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Returning was a hassle because of the drop off did not have any room,so I ended up at this location.He was very helpful.

Stephen H. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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I was being treated like a family,great place to do business with and great experience..!!!!!!!!

Jose J C. le

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Le client n'a pas laissé de commentaire.

Christine M. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Nothing Service was great!!!

Allan B. le

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Le client n'a pas laissé de commentaire.

Allan B. le

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Le client n'a pas laissé de commentaire.

DANIEL U. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Only half tank of gas, no air conditioning.

sharon D. le

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Le client n'a pas laissé de commentaire.

Chance A. le

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The gentleman at this location was outstanding, however the lady at the 102 E vets memorial In Killeen was the most in professional customer service personnel that I have deal with in a long time. Rude from start to finish and u will i g to be helpful in anyway. If it wasn’t for the gentleman at the next location being so nice I would never want to use uhaul again.

Brian B. le

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This was an alternate site to drop off the trailer. Primary drop off location was 102 E Veterans Mermorial Blvd, Killeen TX. When I arrived there was a young man(employee) who was very courteous and helpful. I wish I would have gotten his name. After he inspected the trailer and disconnected it we went inside to check it in and get a return receipt. Inside, the female employee whom I believe is the manager abruptly interjected that she didn’t have room for the trailer and wanted me to take it to the location listed above. I know I am not the only customer ever having issue with this person. Knowing that she was hired by the franchisee and not corporate there is only so much you can do. Look at all other reviews about the 102 E Veterans Mermorial Blvd location and you will see a trend that is in need of repair. Drop off location is small and overcrowded with the used autos they are half way trying to sell. The personnel didn’t check the trailer into the system as being returned until after I was called by uhaul 3 days later.

Jonathan W. le

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Communication between rental locations was needed. I will be watching my account to make sure I am not charged for additional fees because we followed the policy and the U-Haul location on veterans was the one that messed up. This location tried to fix the issue as best they could, however original location did not answer any calls for clarification.

Juan V. le

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Attendant was 45 min late, I had a time line to keep and did not meet the time line, there were no attendants on site the only person was the the payment clerk, I was instructed to hook the trailer up myself, I rented a 6’X12 ‘ enclosed trailer which weighed more than one person could handle, I am a disabled veteran and handicap service was not provided, in the process of hooking up the trailer with the clerk who was a female of Asian nationality (just to prove size and strength of clerk) I hurt my back which is one of my disabilities, I have used U-Haul before and have always received excellent service, but this instance was very unsatisfactory I will not do business with this location again Thank you Me Juan VILLARREAL