First a simple tow dolly should not cost 63 dollars to rent locally, second the lady was rude, the dolly was damaged and they don't assist at all only used it two hours. Cost way to much.
Vince D
Economy Car Rental
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Killeen, TX 76543
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Comment U-Haul Fonctionnement des avisCourteous and professional
Jason TI reserved a truck for June 13. When I arrived at the pickup location listed on my reservation, I was informed that the truck was not there. I later realized that I had received an email notifying me of a change in pickup location, but unfortunately I did not see it in time. An employee directed me to the correct location, but when I arrived, the facility was closed. The truck was there, but the key and the dolly I had reserved were not available, so I was unable to pick up the vehicle. I contacted customer service, and after some time they were able to find another truck for me at a different location that was a bit farther away. I appreciate the customer service representative’s efforts to resolve the issue, and I was ultimately able to complete my move. However, the entire situation cost me about an hour and a half while I tried to figure out what was happening with my reservation and traveled between locations. While the issue was eventually resolved, the experience was frustrating and caused a significant delay to my plans.
Ignacio PNo one was on duty because we were there after hours.
rebecca aI had a good experience until i was charged for a cleaning fee when i cleaned it out and was charged for 60 miles when i moved not even 15 mins from where the start off point is
CHRISTINE E