Évaluations des clients Education Facility Management LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Education Facility Management LLC

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joseph M. le

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Le client n'a pas laissé de commentaire.

Carol S. le

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The checking in / out app was the WORST EVER!!!!!!

Kathy A. le

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The person who runs this location was not present for our pick up or drop off, so any questions we had we unable to be answered, and we couldn’t make any changes or add any extra equipment if we needed it because the assistant there didn’t know how

Joel R. le

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They gave me the wrong hand truck and never received the furniture dolly I requested

Kristin P. le

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The dolly was missing but that’s ok. I requested a refund and it was. This was effortless. Thank you.

Samuel K. le

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Le client n'a pas laissé de commentaire.

becky G. le

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Le client n'a pas laissé de commentaire.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Jessica P. le

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I requested the truck to be returned on Monday, they put the date as Sunday. I did not know where the closest return location would be I asked the guy at the location I requested the U-Haul he gave me a location. After we unloaded the whole truck we found the location was 1 1/2hours from where we were. We called U-Haul at the 1-800 number and the gentleman there couldn’t help is so we just dropped it off at the location closest to our new home. It was all way too complicated and it’s my fault for not looking over the details better but my thought was I’m already moving and there is so much going on the truck rental and drop off should be the easiest part ??

Rick F. le

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Clean your parking lot. I got a flat tire due to a screw in my tire from your lot.

John C. le

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I was not happy that I was charged an extra day when I returned the truck in Cherry Hill NJ as per the contract.

MATTHEW D. le

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Le client n'a pas laissé de commentaire.

Jessica O. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Awesome Job ! Great above and Beyond Services !

David G. le

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The price I was quoted at reservation was significantly different than the price I was ultimately charged. Upon reservation I was told that the rental would be 19.95 for the van and then .29 per mile (which I estimated a 140 mile round trip). The trip went as planned and the van returned early having made the 146 mile trip. I was then charged $126 ($89 for the van and .29 a mile for every mile over 100 miles). This is far different than the $70 or so I thought I would be paying. Very poor communication. Also, the key was too big to return to the drop box upon vehicle return. It got stuck in the slot and I broke the key tag trying to get free. Luckily I remembered the combination to the key pickup box and was able to place the key (without the key tag which is in the drop box) in the locked pickup locker.

andrew H. le

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Rude/dismissive/unhelpful customer service

ROB N. le

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Le client n'a pas laissé de commentaire.

Harvey L. le

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If there is know damage or service issues with the vehicle, the customer should be advised of them by the u-haul dealer, prior to finding them themselves.

Matthew B. le

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Le client n'a pas laissé de commentaire.

ROB N. le

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This Place is Amazing ! We thought we needed a 10ft truck but the Manager recommendation was a 15Ft ! We are Great full that we listened to him because we now realize that we needed a 15FT ! We could not have done it without him !

Chaz F. le

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Facility was excellent and owner was a pleasure to work with. He helped guide me through the online process.

Robert S. le

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The truck did not have the furniture moving pads, which I ordered and was charged for.

Tammie P. le

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Nothing! Thank You for understanding the extended need of truck! I didnt realize how much I had until now.

Adam D. le

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Driver's side window rolled down, but would not roll back up. No one was present at location upon return.

Rozalie R. le

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Le client n'a pas laissé de commentaire.

BRENDAN G. le

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I was unable to do the self check-in from my phone due to the check-in time having been entered incorrectly by the U-Haul employees. I was unable to get in-person help, as there was no one available at the selected location.

joseph B. le

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Rob Nestori was so helpful and patient. He knew what we needed and made the whole experience very easy. Will recommend his place to others.

jack T. le

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The person who normally checks trucks back in had a family emergency but another man in the office took our keys and information and we received an email confirmation of return that day. Seems to be working just fine.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Wei B. le

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Le client n'a pas laissé de commentaire.

Rajesh A. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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Service was efficient, helpful and friendly. Thank you very much! Barbara Miller

Blaise C. le

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Great experience! The app worked seamlessly, and the equipment was in great condition.

Ann C. le

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Excellent service!

David W. le

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Self check in worked perfectly. No issues.

Alex K. le

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Drop box did not fit key.

lana K. le

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Le client n'a pas laissé de commentaire.

Aundre G. le

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Le client n'a pas laissé de commentaire.

Phillip T. le

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Rob was very helpful.

Robert M. le

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The truck was clean but had issues with the front end and universal joints

James K. le

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Le client n'a pas laissé de commentaire.

Jeanne C. le

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Lower overall costs

ROB N. le

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Mike and jean did a Fabulous job in getting our UHAUL ready ! They went above and beyond and helped us get what we needed.

Todd A. le

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Not only a Uhaul business, but a cleaning business too. Not what I was used to People were nice though

brian Y. le

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Great people. Van was great. Was larger than I've normally rented. Lots of space. Mirrors were especially good... backing up and changing lanes was a snap.

irving K. le

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I was very satisfied with the personal attention that I received. Particularly the manager, Ron, was very helpful. I. K.

Tammy W. le

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Great customer service. Friendly. Clean and maintained trucks. Would definitely refer to friends and even enemies!

Robert C. le

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This is a small location with a paved and gravel lot that was the closest one that had the 26' truck that I needed. But the owner, Robert Nestore, was so helpful and accommodating that I highly recommend him. The equipment was ready, and he suggested changes to my reservation that worked out better for me overall. The final charge was just as he quoted, plus the extra "per mile" that I went over on mileage, no surprises. The only suggestion that I can think of for improvement is to adjust or change the assistant's phone microphone, since it was a little "blare-y" for me.

PAULA M. le

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Great U-haul location. Rob was friendly, professional and checked us in with ease.

George G. le

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Le client n'a pas laissé de commentaire.

Gordon L. le

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Le client n'a pas laissé de commentaire.

Alaa F. le

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The location was not sure how to issue me the U-hual. They charged my credit card twice because they didnt know what they were doing and then had to call corporate for help. I was there for 30-45 minutes. When we got to the truck we noticed that the truck door cables were broken and he gave it to us anyways after I complained. While moving we got stuck multiple times trying to close and open the door and one person got there hand pinched. This is completely unacceptable. Please contact me at 484-664-8857 to discuss this.

Daniel J. le

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Rob was great! I would recommend him to anyone looking for a vehicle. I hope to use his services again in the future.

Duana G. le

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The representative was helpful, the truck/van was fantastic, I would use this van and this location for any move in the future.

Carl K. le

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Le client n'a pas laissé de commentaire.

PATRICK N. le

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Le client n'a pas laissé de commentaire.

Shanoah C. le

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Have the equipment ready and available at the location that’s was chosen by the recipient. Don’t send the down the road to pick up equipment the other location did not have. Don’t charge their card weeks later for an error made on the company’s end. Don’t have them on the phone for over 20 minutes explaining to a customer service rep that then gives them the number to their cooperate office only to get an ignorant rep at their who wants to raise her voice and argue!!!!!! Gosh! I should have asked for that taped call! Oh and don’t leave them a message stating you have no idea why their card was charged instead of investigating the matter.....and don’t tell the person your going to call them back within an hour but never do! Never again! Never again! Never again!

Beth A. le

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Le client n'a pas laissé de commentaire.

Ihor L. le

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Le client n'a pas laissé de commentaire.

Christopher Y. le

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Very friendly staff. New clean truck

CARL L. le

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Le client n'a pas laissé de commentaire.

Nathan L. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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very friendly staff. nice job

Stephen H. le

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Location did not have the 12 blanket pads we ordered. Why were we referred to a location that did not have what was ordered? Consequently, our furniture got banged up in many spots.

Andrew W. le

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Excellent experience, friendly and knowledgeable staff. We would definitely rent from this location again

Michael H. le

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The owner was very helpful, responsive and friendly. I would definitely rental again from this location.

onofrio P. le

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Le client n'a pas laissé de commentaire.

DAVID O. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Business Owner and sercice was awesome!

michael S. le

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The trailer I had gotten had a bad electrical problem. The driver side brake light was the only light that lit up and when using my blinkers only the passenger side lights were operational. The u haul person I dealt with had no idea on how to use their own product and wasn't very knowledgeable.

JAMES C. le

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SUPERB!!

James C. le

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Outstanding experience! I’ll always come back to this location. Thank you!

Robert C. le

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Le client n'a pas laissé de commentaire.

Sandeep Reddy V. le

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When giving Uhal vehicle to clients you should Give the truck with Full Fuel tank.

william S. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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We were able to move a 4 bedroom home with the 26' truck.

Robert N. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

steve S. le

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Le client n'a pas laissé de commentaire.

Jennifer P. le

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Great service, Clean vehicle, convenient location. Will use again! Thanks!

Mike B. le

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Rob was very friendly and answered all my questions and also called me to confirm the day of.

Harvey B. le

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Le client n'a pas laissé de commentaire.