None of the rental equipment was provided other than the truck itself. No one on location to address the issue and no one answered the phone at any point during the rental.
Ernest H
Customer Reviews for Education Facility Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My truck was dirty. The furniture pads I requested were thrown into the back of the truck, not in the pouch. Also, I never received the 2 dollies I requested.
Abimael MThe first truck had a check engine light was on when we turned the truck on and we hadn't driven anywhere. We selected pick up at noon to make sure the office was open at pick up time and no one was there. We called customer service and they told us to call the driving support team and only gave us a new truck when we pushed back against waiting for them to fix a problem we didn't cause. On the second truck the mileage didn't match what it should have and they said that was fine and to just take a picture. They then said they couldn't add any time to our rental time without charging us extra even though we spent an hour switching trucks and calling customer service. Then when returning the truck the mileage didn't match and we had to call customer service again since it didn't let us close out the order with the mismatched mileage.
Elizabeth WAwful pickup experience. Spent over 30 minutes waiting for someone to show up. The location was very poorly set up, no indication of where or how to get the key. Person on the whole gave wrong information. The truck wasn't ready with the equipment I ordered. Very disorganized and poorly managed.
Andrew DRob was so cool. He helped in many aspects. He even helped me get my ebike on the truck and at the end of the day offered a cup coffee for this very tired, very disabled woman. Nice job!!!
Coleen BThe owner was super efficient and helpful.
Mary LGreat location! Easy pick up and drop off especially with 24 hour access.
Santina Ntruck was not ready . The office was not staffed, agent did not arrive until 15 minutes after opening/appointment time causing us to be late for our loaders. Then the agent started from scratch and gave us a higher rate - had no idea we were coming or what we had ordered. Ultimately we got on our way after we found a furniture dolly in another truck, a hand truck in a 2nd truck and a few blankets. Agent managed to get us the ordered amount of blankets but the whole transaction took way too long. Agent didn't even apologize for being late or unprepared, just said "well I lost my keys this morning" Will not use this location or refer anyone to it.
Catherine EVery friendly. Helped me with getting the best out of my rental.
Renee SI normally don't do reviews. I never have time, or I just don't think about it. But I recently just moved, and from the first moment that process started, nothing went right… at all. Every single second something went wrong. Terribly wrong. To include my borrowed truck I was going to be leant… I called U-Haul last minute on a whim, figuring I had no chance of getting one, and this place was so very nice and helpful, it didn't seem real!! I knew that the ease of this was absolutely not right, and I was going to be hit with something at anytime. I was so wrong!! I called first, walked in there terrified, and it was great!! Education Facility on Fairfax Rd in Cherry Hill, NJ, is where I went. The man who owns it, god forgive me his name slipped my mind, was so terrific from the start, I was pleasantly surprised!! No hassles, no worries, and one two three, I got the truck, used it for my move, took good care of it, and returned it as I was supposed to, and bam, it was done. I'm amazed at the ease of this!! Like I said, the ONE damn thing that had to happen last minute, of course, but done so easy and with helpful people. U-Haul, at Education Facility on Fairfax Dr, Cherry Hill NJ… use that one!!! Wonderful experience!! And to the owner, who so graciously helped me, thank you, ten times over!! You are a godsend!! You were wonderful to me, and please know that that meant the world to me. Thank you!!
Linda PSide mirror of truck was broken, contactless check in did not work.
Erin QOur truck had a warning light activated that said "Airbag Service," which may have put us at risk of the airbag not deploying. The hidden costs that appeared on my bill are ridiculous. Those should have been made ver clear up front. (They may have been buried somewhere, but I was unaware of most of them.) Picking up the truck (on a Sunday) took too long going through all the online steps. Delayed us for almost a half hour.
Joseph MMobile check in and check out was a little spotty
Eric SThe truck was practically brand new (less than 1 000 miles) but a sealed bag of blankets was damp, and a few of the blankets moldy.
John GMobile pickup went terrible, the dollys I rented were not on the truck. The app was malfunctioning, no gas in the truck. Everything was a disaster. I recommend going to Home Depot!
Alexis CIt wasn't terrible, but not excellent either. I had to wait a while to get my truck even though I was the only customer there. The guy wasn't rude, per se, but wasn't friendly either. Just not a great experience, but nothing I can point to specifically that was terrible. Just average.
Grady PSuper easy to obtain truck, however the 19,95 rental is a bit deceiving as there is a mileage charge, my rental for just 3 hours locally was over $80.
Kevin CThe person who runs this location showed up late and although they were helpful, they did not have a good attitude. The air conditioner in the truck I rented was not working. Please check that in the future
Timothy PRob at the Cherry Hill location came to the rescue as I was notified by the staff at 8 East Oregon Ave in Philadelphia, after placing a reservation 75 days in advance, that they had no vehicle for me 48 hours prior to my move. I even prepaid and the associate in Philly lied to me about that. Rob did a superb job in helping me after your worthless Philadelphia team dropped the ball at every turn.
David CThe U-Haul dealer was unbelievably friendly and helpful.
David OThe mobile renting app is beyond awful. I tried to complete it the night before. It wouldn't let me change my birth year so I could not compete it. I did not realize: it was mobile pick up only. I waited over 40 minutes on hold. It accepted a photo of me with sunglasses then it would not let me proceed. That took 20 minutes to resolve. The calling someone to verify identity is another ridiculous process. You have my photo, license, address and credit card. That's not enough? I was delayed an hour during which time my movers had to wait doing nothing because we didn't have the truck. The only positive was that the movers were awesome.
Emily SU-Haul made it incredibly complicated to pick up the van. They had my phone number, my husband's phone number, and still for some reason insisted on calling my mother. The whole pick up took over 20 minutes. We have had nothing but bad experiences every time we've ever used this company.
DAWID KWhen I checked out the van, I was told that there was half a tank of gas in it. When I went to the gas station after using it, I had to estimate the amount of gas it would take to refill to a half tank. The man at the gas station told me that it would not show up accurately until after the van was driven. He was right: I ended up putting about $25 too much in gas in because it did not show up even after turning on the engine at the gas station before adding gas several times. This could obviously be avoided with the tank being filled when it is picked up. I feel ripped off.
Denise QThe truck was not cleaned when I pick up , there are trash and dog poop
pu cI opted for mobile pickup. It was smooth.
Anix SI wish I had known about the truck pick up process before hand. Took a while to figure out that I needed to download the app in order to take the truck.
Nicholas BGive a more accurate estimate. I received 2 estimate of prices which kept increasing every time. I ended up with 3 totals and the grand total honestly was very excessive because there was a cleaning fee which didn't need to really be done and it turned out to be an excessive amount where being inconvenienced with doing multiple trips is honestly better.
Kelsey LCar wheels kept slipping to one side window foggers did not work. ..over all the people that rented me the uhaul where great 👍
Sabrina RGuy that helped me out at the front desk was very friendly. Made the process pretty easy for me. We had the uhaul back in no time. Thanks for the great service
Aaron CRob is awesome and super helpful!!
Jasmine BThe sales man was very professional and welcoming. He handled my return with the highest customer service and was very friendly. The return was processed efficiently and quickly.
Erica JThe only issue I have with this experience is that we were overcharged for the mileage. I calculated out how far it was between locations, and the mileage on the odometer was 5 miles more than what was calculated. I realized during the drive that the odometer seemed to be cycling quickly, and after the calculations, I saw that my observation was correct. But the location was right near our home and next to a gas station for easy fueling before dropping it off.
Jeremy RNo room for improvement you guys nailed it !!! Thanks Art
Arthur FHave a phone number on the door to call in case no-one is there. I understand getting held up in traffic, but I was on a time schedule, and it worried me that no one was available to give me a key. I found the number on my phone and left a message. I was about to get a truck from another dealer when the phone rang. I appreciated the call back I got.
Jane MRobert was fantastic. Friendly, professional, amd courteous addressing all of my concerns. Top of all I have dealt with.
Christian YRobert was exceptional. Wish I had known the location sooner. Am renting from this location again this weekend. 5 star service.
Christian YIn the past, at a different location, when I returned a vehicle,after hours, I just drop it off and put the key in the dropbox. In this instance, although the person mentioned using my phone to return the vehicle. When I dropped the vehicle offafter hours at this location, locked it up and droped the key in the dropbox. It wasn't until I got in my car, and went to us my phone to advise them that the vehicle was returned that I became aware of the fact that it would be necessary for me to take multiple photos of the milage, full, interior, etc, etc, etc. Since the vehicle was already locked, most of the self-checkout could not be done. I approximated the milage and knew the full level, since I had just filled it up. It would have been benificai if that info had been related to me at pick-up.
DENNIS RGreat Customer Service Greeted with a smile, everything was ready
GERALD PI rented a furniture dolly and it wasnt there.
Christopher SThe truck was trashed when I picked it up. There were cigarettes in cups and cigar ashes and trash all over. It reeked of smoke
Eleni RRob was very helpful and knowledgeable regarding our route south to Florida.
Arnon GIt was a wonderful experience.
carla kOwner was helpful and efficient when I picked up the trailer. He assisted with the connections, checked the lights and loaded the moving blankets.
Richard QI had an appointment to pick up a truck at 9 AM. I was surprised to find out when I got there that the place doesn't open until 10. The truck had slightly over a quarter tank of gas. No one was present at 2 when I dropped the truck off. I would not use this facility in the future.
Darren BAsked for furniture pads and they were not in the truck. The truck was picked up before business hours. Was charged for furniture pads now have to contact you to get refunded.
Ken SUpon pickup I had an issue with the trailer lighting that turned out to be a blown fuse. The blown fuse was identified and fixed at U-Haul Moving & Storage of Maple Shade at 121 E Kings Hwy, Maple Shade, NJ 08052. Those guys not only found the blown fuse but replaced it for me too.
Jonathan MProvide safe and reliable vehicles to your customers.
TYRONE PI was moved to faiffax rd. location because location i first picked to rent vehicle no one was there. Wasted over 1,5 hours renting truck from U Haul totally unacceptable. I am not sure i can ever use U Haul again. Worse experience ever renting a vehicle.
John FThey screwed up my contact. He asked me to pick it up a day early for free. Instead he started the contract that day. When I went to turn it in they charge me for an extra day because I didn't know he moved it up. Your system is broken. The customer signs then see the contract which is wrong.
Anthony WThe place was nice and the attendant helpful. But the truck was not. The check engine light was on when I got in it . And I am appalled at the mileage and fuel claims. I drove it 52 miles, but was billed for over 100 miles. I was also billed for gasoline and should not have been.
Matthew CHours of availability
Rodetick SThe gentleman that helped me was very professional and kind and answers all my questions, he was very helpful. I highly recommend this u haul store to everyone.
John PHard to do the online setup thing
SHUBHAM SI had an excellent experience. This was my first visit to this location- but it won't be my last! Friendly reservation/pick up process, clean and well maintained rental vehicle, and a quick and efficient return made this Highly recommended
Tom GTruck was not cleaned and supplies were thrown ok dirty floor in the back. Not happy with the experience from the booking standpoint to the end user experience. Complete lack of care and pride.
Guadalupe R