Customer Reviews for EHR Solutions
(U-Haul Neighborhood Dealer)

207 évaluations

10411 Veterans Memorial Hwy Ste 103   Lithia Springs, GA 30122

(678) 905-3441

Heures d'ouverture de l'établissement

  • Lun - mar : 7h am à 7h pm
  • Mer-Jeu : 7h am à 3h pm
  • Ven : 7h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(678) 905-3441

10411 Veterans Memorial Hwy Ste 103
Lithia Springs, GA 30122

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 7h am à 7h pm
  • Mer-Jeu : 7h am à 3h pm
  • Ven : 7h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

The young lady was very patient and tentative.

Curtis P. 
Évaluation :
1

he posted hours of this location being open are misleading due to the staff utilizing call forwarding to respond and communicate with the renter. The female worker/employee would call and text from her personal number and, in my case, discriminated against me personally for errors in the mobile app. I was also threatened and under authorized charges were made multiple times to my bank account while I had the vehicle even though a $100 deposit was taken out for my reservation.

Jeremy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHITUNDA M. 
Évaluation :
1

Worst U-Haul experience Ever. Rented a 10' Moving Truck on 8-6-22. Total cost $554 if returned with same gas and under mileage. Truck returned under mileage and more gas when i picked it up. First issue: was told 48 hours before pick up will not be at location i choose, when booked on line. The new location was way out of the way on other side of town. I was advised someone would be present at the location to assist. Get to the location and door is locked, call number on door, to be told have to get key out of lockbox. Told will receive a credit for $23,38 due to no gas in truck. Truck was dirty on the inside and looked like it had been sitting for sometime. Return Truck on 8-7-22 under mileage and more gas in truck. My Credit Card was charged $574.75. Called original location on 8-9 spoke with a “Q” ask why charge the amount, he stated i can not tell why you was charged more and that you have to call the location that you dropped truck off at. This location doubles as a tax service, very unprofessional when you call, will be caring on a full conversation with someone else, and not addressing you as the customer. Second issue: Go into location of drop off and speak with assistant manager Eddie Wilson III, advised him of over charge and he advised me to call the location that i got the truck from, i advised him just talked to Q and told me to speak with this location. Eddie looked at contract and state you are right does not make sense why you was charged more. You have to call corporate office , provided me with the number of 678-608-4146 called corporate office while in the U-Haul location and had phone on speaker. Spoke with a “Diamond” stated same thing now sure why charged more, can not help me. I ask to speak with manager, she stated manager is on Vacation. I said ok, let me speak to someone that is in charge.. Said no one.. WOW no one i can talk with about my money. Eddie then stated let me she what i can do and issued the refund for $23.38, i advised him at the time should be more.Total charge should have been $554 given credit of ($23,38)= $530,62 Charged on Credit Card $574,75 Total refund should be $44,13 $574,75 -$530,62=44,13 He said that is all i can do. 8-16-22 No refund issued to my Credit Card. I go into the location and speak with Eddie Wilson again. Advise him no refund. He says you have to call you bank. I said i have and they are not showing it. Eddie states i see what happened “ corporate rejected it” not sure why. Stated i can issue another one and will take 5-7 days. Advised him already spent too much time on this and what if rejected again. Eddie stated then you have to call corporate office in Phoenix AZ. I said can't you call them now to find out why..Eddied stated no.. I advised you are the assistant mgr, you should be able to call them and find out why rejected. Total lack of management and ownership to get issue resolved. Continued to pass the buck and refer me to call someone else. Locations: EHR Solutions 10411 Veterans Memorial HWY STE 103 Lithia Springs, GA 30122 U-haul of Clearwater 201 S Missouri Ave. Clearwater, FL 33756

Franna H. 
Évaluation :
5

The process was quick and efficient

BIANCA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ursula A. 
Évaluation :
1

I booked a reservation for a uhaul at the time of my arrival I paid my $80 fee. I was charged an extra $29 randomly after dropping off the vehicle a hour early. When I called to ask about it I was told “we don't go over transactions after hours” in which if that's the case I can understand. However this experience put a bad taste in my mouth due to the usual activity. Still working on figuring out my extra charge.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annalise R. 
Évaluation :
3

Pick up process was a difficult process I was changed locations 3 times One trip was 50 miles round trip with a failed pick up

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalan O. 
Évaluation :
3

Handed credit card for rental, but used the debit card on file in error, and provided NO military discount - that's a mistake. ;(

Fontaine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

If Latasha had some help the process would be faster. She is doing a great job.

Elijah J. 
Évaluation :
5

Great experience and kudos to Ms. Search. Her customer service is superb, making my experience invaluable.

ROBERT J. 
Évaluation :
1

They waited a month to tell me they don't have the vehicle I turned in on the same day. Then to find out it was a mistake on their end checking it in and they had charged me twice for the same thing

Asahel Y. 
Évaluation :
5

Very swift and friendly.

john M. 
Évaluation :
3

Better customer service.

Michello B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL BERNARD J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Estreanda R. 
Évaluation :
3

Unfortunately, I rented a vehicle and they gave it away. The young lady understood my frustration and apologized for the issues. She even gave me a bigger truck which I really didn't need.

Rodney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador P. 
Évaluation :
1

Customer that had the vehicle before us left the keys in the wrong place which led us to waiting for U-haul to figure it out because I guess this location can't?

JEREMY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda P. 
Évaluation :
4

I lost my wallet and I just need confirmation if it's there or they can hold it

Asahel Y. 
Évaluation :
5

Each time I rent from this location I am 100 % satisfied. My check-out process is handled with professionalism and friendliness. I am completely satisfied and would not change a thing. Merci

Teresa W. 
Évaluation :
3

Business was locked had to call the number several times to complete process. Extremely frustrating

Darlene C. 
Évaluation :
5

Everything was perfect I will always use this truck for everything

GUILLERMO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R. 
Évaluation :
3

There was a 10-footer that would not start so I got the 15 and it worked out pretty good overall I had a great day

ERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WIlliam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chelsea D. 
Évaluation :
4

Cost too much for the U Haul. buy gas and pay for the car itself was almost $200 for 3,5 hours.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Professional staff. Good overalll experience

Tewann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moize Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATEACHIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick J. 
Évaluation :
1

wrongly charged and the location was terrible

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

Make it easier to get keys to the truck.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quetta W. 
Évaluation :
5

Natasha was very kind and helpful. Convenient location and great equipment.

Guy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Meshia M. 
Évaluation :
3

Why was I charged for after hours service? I dropped the trailer off like I normally do but was never charged for it in the past

Curtis P. 
Évaluation :
5

Nice people at location. Some debris outside of trucks should be picked up to improve outside appearance

Layla L. 
Évaluation :
5

Great customer service, professional and speedy service.

Layla L. 
Évaluation :
5

Nice people. Quick in and out

DESTINY K. 
Évaluation :
1

Mileage on truck wrong . Building that has uhaul rental keeps door locked so you have to bang on the door and hope for answer.

TERRANCE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra B. 
Évaluation :
2

The van had huge bags of balloons in the back. The tire pressure light was on and all four tires had different levels of air. The lockbox was difficult to open and I wasn't told until I arrived that the furniture dolly was not available.

Nicole L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

I am trying to figure out how we owe $15 worth of fuel??? When we bought it back on the same amount we left with ,I took pictures of it.

Walter M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marion J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILHEMINA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darius H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick I. 
Évaluation :
1

Check engine light was on truck and I was charged for a hand truck that was not available.

Elise H. 
Évaluation :
1

I returned truck on 7/8 of gas and still got charged a fuel fee. No I will not recommend this place at all.

YVONNE G. 
Évaluation :
4

Ensure that the U-Haul representative is dressed appropriately when dealing with customers. The representative was dressed as though they were getting ready to go to the club. (and I am being nice). Other than that, the service was what I would expect from U-Haul, great.

Jerry F. 
Évaluation :
2

Inside the cab and the back was filthy. I had to worry about my items from my event center getting dirty. If new it was like that's would have brought cleaning supplies. The windows are dirty. It was hard to see at night from the glair that hit the windows. Overall, this was the A very bad experience for me. I think do to COVID-19 virus spread the vehicle need to be thoroughly cleaned before the next customer rent. The gas tank was not at the level that was stated on the app. So disappointed. You use to have customers take pictures of the gas gauges what happened. One time I rented a U-Haul truck and the back smelled like urine. You need to find a way to lock the back when not in use. One time I went to pickup a truck and a homeless person was sleep in the back. Something has to be done.

LAKISHA D. 
Évaluation :
5

Everything was absolutely on point. Best Uhal service I've ever experienced hands down. Thanks Natasha for an amazing experience.

Waheeda W. 
Évaluation :
2

I was not informed after specifically asking about return after closing hours, that I needed to log in the return online! I was charged an additional $20. I contacted the office and was told by the representative that it was in my contract I should have read that. When I checked in, she was on a personal call and remained on the call the entire time. She should have advised me of the policy when I asked. I just feel I shouldn't be charged for not logging in the return.

CLAUDIA C. 
Évaluation :
5

The lady there went out of her way to make sure to help me because my original location didn't have my truck as promised. Merci!

Clarence E. 
Évaluation :
5

Truck was dirty in the back food/piled rice… we had to clean it before we could use it. We took pictures.

SHAUNTEH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMMONE L. 
Évaluation :
2

Clearly explain the new "MANDATORY" rental requirements to customers BEFORE they arrive since not everyone has the mobile technology, nor mobile security features to download apps; register themselves; print their own receipts; etc. My reservation was also shortened without my agreement even though I previously called a corporate location & the 1-800#. I did NOT appreciate being redirected to a Mom & Pop rental location with limited resources!!! Nor, do I appreciate not receiving ONE final bill from corporate "CLEARLY" explaining why I was charged an extra $50+ dollars:(

Keshunda P. 
Évaluation :
5

Excellent experience! Our move in date for our house changed and we contacted UHaul to extend our truck rental no problem. Highly recommend this location.

ryan G. 
Évaluation :
1

Not take money out of people's account that wasn't supposed to be taken out.

kieauna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHARIZMA O. 
Évaluation :
5

Great service and great ppl to help you with your needs

TIFFANY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN M. 
Évaluation :
5

Keep doing what you are doing

MICHAEL G. 
Évaluation :
1

This was not my choice in a pick up location, it was a good deal farther away from me causing additional miles to be added. It was also in a difficult area to get to and from.

Robert R. 
Évaluation :
3

We are let the location know that there were ants in the uhaul. She came & cleaned & stated that she saw no ants. We took a photo of the ants still present inside and she did not do anything about the ant issue. We had to clean the ants out ourselves at home.

ABAGAIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
5

Everything was great

BOBBY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharonda M. 
Évaluation :
3

Offer to send a link via text to return rental equipment.

Titus G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
1

The worst Uhaul experience to date. As soon as the office opens on Monday I will call to voice my complaint, AGAIN! If I wasn't pressed for time there is no way I would have taken that truck. Uhaul owes ME for the cleaning and upkeep of their truck! 1. Truck disgusting in the front cab and the back 2. Truck on "E" but check-in claimed 1/4 full 3. Glass shards, food, trash, etc... in the back of the truck 4. Charged over $50 for gas/fuel charges unnecessarily

Sharon A. 
Évaluation :
5

Everything was great

MICHAEL G. 
Évaluation :
5

No complaints.. This lady helped me be able to get all my stuff moved without getting charged a arm and a leg to do it.. Plus she was fine as hell.. Thanks uhaul

Dubouh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
2

My reservation was wrongly cancelled and given/taken by another customer. This could have derailed my whole week. No ORIGINAL personnel from the site was on location. With that said, Natasha, who rushed to us and clean up someone elses mess, was the only redeeming face of my experience with renting at this location. Spite dealing with difficult situations and even more difficult customers, she was kind, helpful, accommodating, professional, and patient. The rest of my move went smoothly because of her efforts and I am grateful for her. Shes awesome. If youve been lucky enough to have her, NEVER LET HER GO!

Khalid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
1

I'm very upset about my bill I was quoted one thing and yes I did bring it back a few minutes late but after looking in my bill it was additional $60 charge to my card without me authorizing anything. If you going to overcharge call customer and explain situation before just running their card. I reached out to the location but did not get a call back about bill.

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica F. 
Évaluation :
5

Uhual charger us more and did not reimburse

Yelijha D. 
Non les évaluations ont été soumises pour cet établissement.

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