The process was not good. We had to go to 3 locations to get a truck & it took 2hr. U Haul needs to improve pick up procedures using App. I give a 0 for the problems we had. The Customer Service was very good & helpful.
Susan F
EHR Solutions
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lithia Springs, GA 30122
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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I have had problems with this location every rental. It was the only option available, otherwise I stay clear. They are never on site, this rental they had the nerve to blow up my phone while i was on the phone with Uhaul,calling, texting saying they were there the whole time out back washing trailers. Such a bold face lie. The office next door confirmed they were not there. We walked the whole lot and no one was there, the Uhaul ws in the back where they were supposedly washing trailers. We seen the lady pull into the lot in her red car right before we got back to the location. She must have been washing trailers at another location.... My reservation was missed, I had to drive to location twice, I had to make multiple calls, holds times, now I was late getting started for the job, which also caused delays from traffic, and paying my help for sitting around waiting on a uhaul. I was told by the last uhaul rep i would receive the $50 reservation fee guarantee for this rental, well now I have to wait for someone to call me back. Last time someone else took our reservation same location, I had to go through the same to get the $50 reservation fee back. Wouldn't be such a big deal, but once I forgot to add about $10 more dollars worth of gas, and was charged out the butt. So I need my money back for your guarantee, you shure take mine. As well as why this location continues to even be allowed to rent Uhauls. This has been going on for three years I know, because I absolutely hate having to use this location. They lie, and takes 2 hours to get the Uhaul. This incident cost me more than $50.00. cost me $50.00 in Labor waiting for the u haul.
Bryan TGreat truck and great service!
Kearston DTruck ragedy rent for 3hrs took me 5 hours couldn’t drive over 15 mph without feeling like tire coming off and truck shaking n wobbling…. I want partial refund..
darren aThe original location I was supposed to pick up at did not have the trailer I reserved (no notification of problem before I showed up) and was sent to this location which cost me 4 hours of delay! This location was remotely managed and had to wait for a nice lady to show up and help me. Overall this was the worst experience I have had with U Haul.
DAVID D