Roger was the nicest and friendliest person I've ever worked with during a rental experience. The entire process was effortless and streamlined. It's guys like him who are a huge benefit to U-haul and his business. Thanks so much for the assistance.
Philip Roos
Customer Reviews for Elk River Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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First I want to make this perfectly clear. My poor rating is not a reflection on the dealer. They did and excellent job with providing the equipment they had on hand. Here is my problem. U-Haul online reservation needs to get its act together. Because the appliance dolly I had reserved was not available anywhere near me, my move was immensely more difficult. We had to move a refrigerator, chest freezer, clothes waster and dryer using only carrying straps. Someone needs to make sure ALL equipment is available at the time the truck is picked up. How hard would it have been for someone to email Elk River Storage and ask if they had the dollies I needed and if they didn't make sure they got them before I picked up the truck? This isn't rocket science people, and this is not the first time I have rented from U-Haul and ended up far from satisfied. The last time I rented from U-Haul, I was unable to get the 26' truck I had reserved. Because of this, instead of 1 trip between houses, I had to make 3. With that move, I also did not get all the dollies I needed. Again, I will repeat that this is not a reflection on Elk River Storage. They had the 26' truck and furniture pads, none of the dollies. Reservations should have been able to figure that out and made sure they had it before I arrived. This Sincerely, Kevin J. Brooks
Kevin BrooksShe was so polite and friendly. She even welcome me to the neighborhood.
Katholine harrisOnly thing is we paid for 12 moving blankets an there only 9 in the plastic bag we were given Guess I should have counted them
Maury ReganVery helpful with the reservations and turn in. Truck had less than 10k miles, ran great.
Charles TiltonBest agent I dealt with during this rental.
Gary ClarkRoger Schilling does an outstanding job!
David BarrNo suggestions for improvement, the experience was good.
Michael WIlliamsIt sucks because you won’t reimburse me for the tow I had to pay out of pocket for and that’s not a good way to run a business
Leonard KorthGreat service
michael MaynardEverything was great
Russell HuntI would tell all my friends and family.
Jennifer JohnsonCan’t think of anything, everything went very well and Roger is so very nice
sharon wrayThis location has the best customer service of any location we have ever used and that is a LOT over the years. Great staff, good equipment.
Martin ByerlyI suggest adding tongue Jack's to your trailers. Lifting the tongue to set on the ball could hurt someone's back.
Kevin BrooksCharge them for the time they need something instead of robbing them
Tony Trousdaleappreciate the kindness. thank you
Wallace GrayVery patient and helpful!
Stewart MinceFriendly and professional.
Larry BlantonRoger was very friendly and helpful with the process.
Maribeth StevensonThe man that helped me , went above and beyond.
DANIEL MURRELLCan't say enough good things. Very impressed!
Vickie Unrue