Roger was the nicest and friendliest person I've ever worked with during a rental experience. The entire process was effortless and streamlined. It's guys like him who are a huge benefit to U-haul and his business. Thanks so much for the assistance.
Philip R
Elk River Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rogersville, AL 35652
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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First I want to make this perfectly clear. My poor rating is not a reflection on the dealer. They did and excellent job with providing the equipment they had on hand. Here is my problem. U-Haul online reservation needs to get its act together. Because the appliance dolly I had reserved was not available anywhere near me, my move was immensely more difficult. We had to move a refrigerator, chest freezer, clothes waster and dryer using only carrying straps. Someone needs to make sure ALL equipment is available at the time the truck is picked up. How hard would it have been for someone to email Elk River Storage and ask if they had the dollies I needed and if they didn't make sure they got them before I picked up the truck? This isn't rocket science people, and this is not the first time I have rented from U-Haul and ended up far from satisfied. The last time I rented from U-Haul, I was unable to get the 26' truck I had reserved. Because of this, instead of 1 trip between houses, I had to make 3. With that move, I also did not get all the dollies I needed. Again, I will repeat that this is not a reflection on Elk River Storage. They had the 26' truck and furniture pads, none of the dollies. Reservations should have been able to figure that out and made sure they had it before I arrived. This Sincerely, Kevin J. Brooks
Kevin BShe was so polite and friendly. She even welcome me to the neighborhood.
Katholine hOnly thing is we paid for 12 moving blankets an there only 9 in the plastic bag we were given Guess I should have counted them
Maury RVery helpful with the reservations and turn in. Truck had less than 10k miles, ran great.
Charles T