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BELINDA H
Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The only issue is the inside windshield needs cleaned.
PHILIP BExit One U Haul has always accomodated our needs professionally. It is my first choice for rentals in Morgantown. -Hunn Cabinet Co.
PAUL BThe young lady at the counter should be rewarded for her excellent service!
DAVID SThe staff was very friendly and had us hooked up and on the road quickly! It was a delight to do business here.
Kenneth HI thought everything was good. The people was friendly and eager to help. They explained everything well.
MELISSA AThe personel are helpful and friendly.
MARK AI did an after hours drop off so I can only say the location was in good condition and clean, but I ever interacted with any personnel at the drop off site.
JOHN SGood service, thank you
JOSE HThis is an immaculate facility. I have rented storage here multiple times between moves for my college age children.
Sherri F | Expérience généraleNothing great service and experience
AARON DOne of the best experiences ever!! So quick and easy with the reservation online. Then going to the building to finish and sign the paperwork was simple and pleasant experience. Also the atmosphere and environment is climate controlled and secure which was a must for me. Thank you very much.
Brandy L | RéservationThanks for all your help and being so accommodating to help make my move easier 🤗
Shelley G | Expérience généraleStaff member was very friendly and helpful
SHANDA MVery fast, efficient and made a bad situation better for me!
MICHAEL KEverything was amazing. I even blew a fuse on my truck and the lady there helped me replace it. Great service.
Treg SManager was awesome as usual 🙂
SCOTT GOutstanding service, with easy pick-up and drop-off. The rented vehicle (trailer) was clean and well maintained.
Jarrett SThe equipment itself was clean and well maintained overall. However, the customer service we experienced at this location was awful. The associate was not helpful and very rude. We had a much better experience with the associate at our drop off location. Not only was the associate at Exit 1 rude to us upon arrival, but we were sent to this location less than 10 hours before our pick up which was 30 minutes away and an hour later than our previously scheduled pick up.
Pamela MSusie was very thorough in reviewing the truck features and panel layout for ease of driving. (Truck height, location of gas tank, towing feature ins and outs...) As always, UHaul is my first choice, the only choice!!
PATRICIA KI rented on July 19th and July 26th Both times I did as the sign said and cleaned plus vacuumed the inside of the truck and the back of the truck. The sign stated I would receive $25 back for returning the trucks cleaned and ready to go Neither time did I receive credit on my final bill. I am renting again next week and can you let me know how to receive the $25 for cleaning the truck before returning.
SHELLEY SNothing I can say All went smoothly from start to finish
ROSEMARIE DBarbara from Charleston WV U-Haul was excellent in getting everything for us during a stressful time, hats off to her! The person in charge at Exit 1 was very professional on the return! Will rent U-haul again in near future, Thanks for everything!
Devin HI would have preferred if it were open later.
Jacob MEverything above and more….the management team is awesome and make the environment exceptional for U-haul.
Ron W | Expérience généraleTruck was not available at location closest to me. Had to incur extra mileage expenses to drive to location roughly 8 miles further away (16 miles round trip). Also had to delay pickup and my schedule by 4 hours due to UHaul system wide computer outage.
Tom MSusie was exceptional, she always go above and beyond to help her customers. I only go to Susie when I need to rent equipment from U-Haul.
John MExcellent customer service and exceptional facility.
Lorna GNice and friendly and clean office
Jessica KNothing….it was absolutely perfect!! Friendly, caring, attentive, respectful and just the easiest person to speak with! What an awesome experience!
Ron WEmployees were helpful and very friendly.
Susan MNothing to improve. As always, this location is easy to setup a rental, easy hooking up the trailer and easy to drop off. Wonderful staff working there as well. I do recommend this location to folks frequently.
DALTON HI did an after-hours return so I did not interact with staff. I could not submit this review without selecting yes/no for the "helpful staff" question.
Jane DTop Notch customer service at Exit 1 Storage! The facility & equipment is the cleanest and most well maintained of the many we have used.
Jeanette Svery easy
David WSusie was wonderful! Will recommend!
beth dStated there was bumper damage and they tried to call me but I didn't answer, and because I have no pictures or phone records to prove otherwise, I'm out of an extra $150 for a deductible for a truck that was never damaged to people that never contacted me. I'll never rent from this company again.
Nathan SThey were awesome! Very clean and well run location. Very friendly and helpful with a blown fuse in my truck.
Bradley WThis was not my original pick up location but I know that is not really in UHaul'a hands. Otherwise, great experience!
Calvin WEasy to option fast to pick up and effortless to return
Lisa TVery friendly people.i always use uhaul
Timothy Ctruck ready as promised, friendly and professional on site. The process was quick and easy!
ruth bNot busy. Fast service.
dareck pLisa was great. I really appreciate her professionalism.
Jacqueline SThis storage facility had 1 bigger storage unit open and I snatched it with hopes of it being wonderful and sure enough it was. The manager was always respectful and helpful as much as he could be. The storage facility was never ever dirty was always clean and very well lighted. The elevator never once had a delay. The ACCESS hours were more than convenient. I never ever once had issues here so kind and friendly and especially helpful. Climate controlled units are a very PLUS!!!
April M | Expérience généraleRental was great
Thomas DGreat associates very helpful. Wonderful to work with.
Carl MEveryone was helpful and prompt. Everything ready to go.
Karla HI would recommend Uhaul to anyone needing to rent a truck or trailer! Personnel were very kind and helpful. Uhaul has excellent customer service and support!
Patricia WThe check in and check out process was as easy as it could be. Everything was fine.
Michael KExcellent service à la clientèle. The representative was very helpful.
Vanessa SThe staff was always friendly and courteous while conducting business, esp James who always went above and beyond expectations with his customer service. After almost nearly 3 yrs using EXIT one storage I felt almost like I was leaving family and a home. Very clean and well maintained facility. Exceptional facility and staff! I highly recommend!
Cynthia P | Expérience généraleThis storage unit was very clean, smelled good inside. I loved the security access with key pad entry.
Monica D | Expérience généraleVery nice, clean facility and the staff are awesome.
Jennifer R | Expérience généraleI was able to come & go as I pleased. Worked out well.
Scott W | Expérience généraleExcellent, super clean, well organized. Jim made our check in easy and gave a great tour of the facility showing us different size storage units. Thank you for the first class attention!
Ron W | RéservationThe Best Storage Facility I have ever used! The owner is so helpful and kind. So safe and in a great convenient area. So clean !!
Jill T | Expérience généraleI rented a unit for almost two years. Came back to get my belongings and everything was in perfect condition. No sign of bugs or mice. My stuff didn't even have any dust on it! Would highly recommend this facility!!!
Sharon S | Expérience généraleThis location in Morgantown was a great experience. The place looks brand new and the staff was very helpful. Even taking me to show me my storage unit and explains everything along the way. James was very helpful and explained the rental contract in detail. Temperature inside was cool and having music on while moving made a difference. I will definitely use again if I need storage while in Morgantown. Merci
Tim S | Expérience généraleMy schedule to move in is Friday April 28th. Please confirm 917-763-4020
Avery C | RéservationThe staff was excellent! Very polite. I will definitely use this place again! Merci!
ANTOINE B | Expérience généraleThank you for everything!!
Mary E | Expérience généraleThank you to all at this outstanding facility, and especially to James Mitchell for working with me last year when I was moving all of our furniture here from Iowa, and as we slowly downsized. Thanks also for recommending Brewer & Sons movers, who have been excellent! You are not only Exit 1 but NUMBER ONE and FIRST CLASS in our book! Thanks very much! Laurie Lyckholm MD
Laurel L | Expérience généraleThank you James for the wonderful two years of storage entertainment! Moving out was bittersweet. Thank you again for everything!!
Jennifer H | Expérience généraleThe best full service facility in the area
Steven C | Expérience généraleI stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!
CHRISTOPHER C | Expérience généraleSatisfied and most definitely will recommend EVERYONE!!
Christine G | Expérience généraleExcellent facility and staff!
Virgilio C | Expérience généraleFriendly, and helpful staff, very accommodating.
Adam K | Expérience généraleGreat experience. Made a stressful time more tolerable. Thank you Mr Mitchell
William B | Expérience généraleBest storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.
Sherri F | Expérience généraleThe staff were always cordial and very helpful. An amazing move for us.
James U | Expérience généraleI’ve used storage facilities around the country, this is the very best.
david e | Expérience généraleJames and staff are the best! Beautiful, clean, secure storage facility!
Leah F | Expérience généraleAbsolutely wonderful. I'll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful
Gina O | Expérience généraleAmazing facility. Definitely will recommend it to friends.
Abigail P | Expérience généraleVery clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown
John B | Expérience généraleExit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.
Melody L | Expérience généralePerfect place to store my things in between apartment leases
Rachel G | Expérience généraleGreat facility! The staff was so helpful and accommodating.
Marietta D | Expérience généraleExactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.
Alan T | Expérience généraleBest uhaul place around.
Jane B | Expérience généraleExit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.
Thomas H | Expérience généraleAbsolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my "go to" storage area....
Pam B | Expérience généraleAmazing customer service!
carlos s | Expérience généraleExactly what I was looking for. Facility was spotless and customer service was top notch.
Eric M | RéservationExcellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.
david e | RéservationVery clean and units are temperature controlled. The staff was friendly and efficient.
Brenda A | RéservationWe did not utilize the storage unit and would like to cancel that reservation for a refund.
Jeremy C | RéservationWe had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.
Margaret M | RéservationThis is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.
Yann N | RéservationI ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul
Christy F | RéservationThis place is AWESOME! There are two codes to get into the building/storage unit, so I don't have to worry about my items, and the inside is well lit and clean! They provide dollies, too.
Allison D | RéservationBest place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.
Jennifer C | RéservationDid not need the unit after all. Staff was very helpful over the phone I'm getting it canceled.
Heather P | RéservationThe folks at Exit 1 Storage were great! They made the whole process very easy.
Walt R | RéservationExcellent facility, clean, and looks brand new
Kevin T | RéservationWish the elevator was in
britani p | RéservationNice facility with easy access.
rebecca l | RéservationCheck-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.
rob G | RéservationNicest people and clean and secure storage.
anthony b | RéservationI liked that music was alway playing, especially gospel. It was soothing.
lisa b | Expérience généraleThis was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.
Robert W | Expérience généraleGreat company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.
Sarah T | Expérience généraleThis location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location
Marga H | RéservationStaff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We've never used a storage unit before and the worry was taken away with this choice
Thomas H | RéservationFacility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.
gail g | Expérience généraleLocation is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.
Stephanie D | RéservationOnline reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Merci!
JULIE P | RéservationSharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.
MEGAN A | Expérience généraleThis storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!
jessica d | Expérience généraleI hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.
mya m | Expérience généraleIt was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.
Damian P | Expérience généralePerfect spot!
Jason S | Expérience généraleVery clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!
Janet E | Expérience générale.
Kaitlyn M | Réservationexcellent experience. Will definitely use this facility in the future if the need arises.
courtney f | Expérience générale.
Kaitlyn M | Réservation