Customer Reviews for Exit 1 Storage LLC
(Concessionnaire U-Haul dans le voisinage)

919 évaluations

445 Hornbeck Rd   Morgantown, WV 26508

(304) 291-6298

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(304) 291-6298

445 Hornbeck Rd
Morgantown, WV 26508

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: 9h00 am à 12h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C.  |  Expérience générale 
Évaluation :
4

It was a very smooth efficient process.

Vanessa S. 
Évaluation :
4

Allow more box trucks to be one-way. It was very difficult to find a one way truck in WV. We were very lucky to get this one.

Kim B. 
Évaluation :
5

This location is great. I wish that you could get more vans in the south western P A area I have to go WV to rent.

Anthony H. 
Évaluation :
5

Attitude toward customer from location rental agent.

AARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
2

This was a storage unit facility, kid was too busy to help out with parking it.

Steve S. 
Évaluation :
5

Worked out well,and a great experience with a fair price.

Stewart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Caitlyn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tylan T. 
Évaluation :
5

Always a great experience with this location. Really fast and friendly service! Highly recommended

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew U. 
Évaluation :
5

Love the mobile check-in option.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie H. 
Évaluation :
4

The Uhaul employees were very nice and professional.

Dwayne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

My initial interaction with Exit 1 was very good. The lady who took my reservation was very helpful and pleasant. Upon arriving I was again greeted with the utmost professionalism by the two customer service reps that were at the facility. There was a young man and a young lady whose name was on my email estimate Hailey Casto. I wasn't sure if I would need it the entire 24 hours and they let me know if I returned it after office hours I could simply drop the keys in the dropbox. We were able to get it in one trip, so I didn't use all the estimated miles, returned the gas to its previous 1/2 tank and dropped the truck off at 7:53pm, locked it up, and put the keys in the dropbox. Today I called to follow up and make sure my return was fine. I told the individual who answered the phone who I was and that I had dropped my rental off after hours and wanted to make sure it was properly processed as I hadn't used all my estimated miles and wanted to know if the payment was adjusted. He asked if I checked it out to which I replied that I hadn't, I had dropped the keys in the dropbox after hours. He then said to me, "You don't have to be a smart ass about it." I was completely taken aback by that comment. I said I'm not being smart I just told you that I dropped the keys off after hours. He told me that I could have checked it out myself, but he had checked it in this morning and there were no problems with the return. I asked him if the miles were adjusted and he said my receipt had been emailed and I was only charged for the miles I used. I asked him why he was upset with me, was there a problem with dropping the keys off after hours? He stated that it was my tone of voice when I said I dropped off the keys. There was no tone. I simply answered his question when he asked if I had checked it in. The phone was also cutting in and out so I said I don't know what tone you think you heard, but I'm having trouble hearing everything you are saying, I'm also in a lot of pain from moving yesterday, you may hear discomfort in my voice, but I certainly am not giving you any tone/attitude, I just called to make sure my return went ok. He replied, "whatever, your receipt has been emailed." I asked his name, and he said it was James. I looked on my e-receipt and saw the name, James Mitchell. FTR Even if he did think he heard the attitude in my voice, his response was unprofessional. I am an administrative assistant and I deal with irritatable people occasionally but I would never call them a smart ass. I decided to call back and ask to speak to someone, especially since my interaction with all other employees was top-notch. A lady answered the phone and I asked if she was a manager which she stated she was not. I said PLEASE tell me James isn't the manager, she replied that he was. I told her about my interaction to which she apologized for my experience, she also stated she didn't usually work for that store, but she took my name and number and said someone would call me back. Someone did call me back... it was James. I told him I really had no need to speak to him, as my complaint was about him. He told me there is no one above him, so I told him I would just post a negative review and he said that was fine. Had he even bothered to apologize for how he spoke to me at that time I wouldn't have left this review, but a positive one due to how smoothly the rest of the interaction was and how professional all his employees were the entire time, but he did not. I even called back a bit later to inform him I had noticed the driver's rear tire seemed low even after emptying the truck and he may want to check the tire pressure. Although his tone was completely different (after I told him I was leaving a negative review) and he thanked me for bringing it to his attention he still did not apologize for his previously unprofessional behavior. I also noticed when submitting my google review that the majority of the negative comments in one way or another involve James the manager. So this behavior obviously isn't an isolated incident. I think he needs to take a cue from his employees as I dealt with several of them and they were all amazing. If you ever check my google reviews, you will find I review a lot. Not only negative ones, I also rate 5 stars when my experience is positive and Exit 1 would have been one of those 5-star reviews had the manager not been so rude. So 5 stars for the staff, 0 stars for management for an average of 2.

carole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
4

Had Uhauls during the busiest season of students leaving. Friendly staff, convenient drop off. Fast & Easy pick up.

Darian P. 
Évaluation :
5

The gentleman at Exit 1 storage did a great job at getting me hooked up. He even suggested a better hitch for my highlander which made the towing much better. I like the he hooked my car the the hitch and gave a thorough inspection.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

I was to pickup a van at the Cheat lake office and they had nothing for me because the last person was over due by days they were able to help me find a van after an hour wait . Both places were very helpful! Thank you Anthony Hunter

Anthony H. 
Évaluation :
5

We called on a Sunday and picked up the same day within 30 minutes. It was easy with no haaales to get the truck and the return was equally convinced!

Alethea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY LOUISE N. 
Évaluation :
5

Have rented a few times from these folks, great experience and very professional, knowledgeable, and friendly!

Candace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

The young lady who assisted us both with pickup and drop off was friendly, efficient, and knowledgeable.

Tom J. 
Évaluation :
5

Excellent

TinaO S. 
Évaluation :
5

The best full service facility in the area

Steven C.  |  Expérience générale 
Évaluation :
5

Nothing. Everything was efficient and perfect.

PARRISH G. 
Évaluation :
5

I stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!

CHRISTOPHER C.  |  Expérience générale 
Évaluation :
2

Clean out the truck I found a bag of needles and straws for snorting drugs in the 8ft bed pickup and I'm a recovering addict it was and awfull find for me and my brother both

Cody T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
4

Great and friendly staff and service!

Amanda E. 
Évaluation :
5

Satisfied and most definitely will recommend EVERYONE!!

Christine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Carol N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley L. 
Évaluation :
5

This trailer worked great for hauling my car!! Would definitely rent it again!!

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Albert Jr S. 
Évaluation :
5

Nothing really. Good experience start to finish.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

The Agent was very helpful and professional.

Blake D. 
Évaluation :
5

The site manager James was extremely helpful in getting me all set up.

Evan Lee F. 
Évaluation :
5

Love the online check in, it's fast and easy!!!

Tigella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared R. 
Évaluation :
1

I was not told about charges I was charged for . I asked for a phone call before I was charged fully and that never happened so my account was over drawn which I would have put funds in that account knowing I needed them.

Skyla Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA S.  |  Expérience générale 
Évaluation :
3

We tried to check in with the mobile app but it took over an hour to get checked in even after calling Uhaul customer service. The app is inefficient and takes too long to navigate and load.

Trell S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren F. 
Évaluation :
5

Excellent facility and staff!

Virgilio C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annetta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Friendly, and helpful staff, very accommodating.

Adam K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Douglas B. 
Évaluation :
4

Excellent service à la clientèle

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
4

Rude

Tina G. 
Évaluation :
5

Great experience. Made a stressful time more tolerable. Thank you Mr Mitchell

William B.  |  Expérience générale 
Évaluation :
3

Just not very helpful or friendly.

Richard A. 
Évaluation :
1

They made me take a drop off point nowhere near my location they told me that was the only way I could rent a truck one way to Baltimore I called them and they would not change location for me I had to call corporate office to get anything done very displeased and the place you as renting your vehiclesthe gentleman was very rude on the phone and actually hung up on me after taking $308 of my money hello

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Anne F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall H. 
Évaluation :
4

They forgot to include the ratchet straps I had ordered

AUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jero W. 
Évaluation :
4

Try to get the drop off closer to your destination. I called the location closer to my house and they let me bring it there . Saved me 27 miles .

Tammy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

The only problem I had was I was to pick up.the truck in one location it wasn't there and I had to go to another location to pick up. No phone call.to let me know that.

LINDA M. 
Évaluation :
5

Seamless

Alice M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Modoluwamu I. 
Évaluation :
4

I rented the truck in the late afternoon well when I got in the road the windshield not clean so had clean that thank God it didn't rain until the return the windshield wipers wasn't clear the wind sheild much

Della P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

I'm an existing unit renter and I must say, the place is absolutely clean, sufficient and camera security. I highly recommend Exit 1 Storage Unit U-haul Rental. Fully guaranteed a 10 ⭐ Star's customer satisfaction from this Renter.

Christine D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emerson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M.  |  Expérience générale 
Évaluation :
5

Quick trailer hook-up and even wicker disconnect upon return. Trailer was clean. Zero issues. Would recommend and use again. Only thing I'd change is later business hours beyond 4 PM.

Mark E. 
Évaluation :
5

Best storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.

Sherri F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Ann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Francis D. 
Évaluation :
5

The staff were always cordial and very helpful. An amazing move for us.

James U.  |  Expérience générale 
Évaluation :
5

I’ve used storage facilities around the country, this is the very best.

david e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P.  |  Expérience générale 
Évaluation :
5

James and staff are the best! Beautiful, clean, secure storage facility!

Leah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina r.  |  Expérience générale 
Évaluation :
5

Absolutely wonderful. I'll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful

Gina O.  |  Expérience générale 
Évaluation :
5

Amazing facility. Definitely will recommend it to friends.

Abigail P.  |  Expérience générale 
Évaluation :
5

Very clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown

John B.  |  Expérience générale 
Évaluation :
5

Exit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.

Melody L.  |  Expérience générale 
Évaluation :
5

Perfect place to store my things in between apartment leases

Rachel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy W.  |  Expérience générale 
Évaluation :
5

Great facility! The staff was so helpful and accommodating.

Marietta D.  |  Expérience générale 
Évaluation :
5

Exactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.

Alan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Expérience générale 
Évaluation :
5

Best uhaul place around.

Jane B.  |  Expérience générale 
Évaluation :
5

Exit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortney S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F.  |  Expérience générale 
Évaluation :
5

Absolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my "go to" storage area....

Pam B.  |  Expérience générale 
Évaluation :
5

Amazing customer service!

carlos s.  |  Expérience générale 
Évaluation :
5

Exactly what I was looking for. Facility was spotless and customer service was top notch.

Eric M.  |  Réservation 
Évaluation :
5

Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.

david e.  |  Réservation 
Évaluation :
5

Very clean and units are temperature controlled. The staff was friendly and efficient.

Brenda A.  |  Réservation 
Évaluation :
5

We did not utilize the storage unit and would like to cancel that reservation for a refund.

Jeremy C.  |  Réservation 
Évaluation :
5

We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.

Margaret M.  |  Réservation 
Évaluation :
4

This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.

Yann N.  |  Réservation 
Évaluation :
3

I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul

Christy F.  |  Réservation 
Évaluation :
5

This place is AWESOME! There are two codes to get into the building/storage unit, so I don't have to worry about my items, and the inside is well lit and clean! They provide dollies, too.

Allison D.  |  Réservation 
Évaluation :
5

Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.

Jennifer C.  |  Réservation 
Évaluation :
5

Did not need the unit after all. Staff was very helpful over the phone I'm getting it canceled.

Heather P.  |  Réservation 
Évaluation :
5

The folks at Exit 1 Storage were great! They made the whole process very easy.

Walt R.  |  Réservation 
Évaluation :
5

Excellent facility, clean, and looks brand new

Kevin T.  |  Réservation 
Évaluation :
3

Wish the elevator was in

britani p.  |  Réservation 
Évaluation :
5

Nice facility with easy access.

rebecca l.  |  Réservation 
Évaluation :
5

Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.

rob G.  |  Réservation 
Évaluation :
5

Nicest people and clean and secure storage.

anthony b.  |  Réservation 
Évaluation :
5

I liked that music was alway playing, especially gospel. It was soothing.

lisa b.  |  Expérience générale 
Évaluation :
5

This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.

Robert W.  |  Expérience générale 
Évaluation :
5

Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.

Sarah T.  |  Expérience générale 
Évaluation :
5

This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location

Marga H.  |  Réservation 
Évaluation :
5

Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We've never used a storage unit before and the worry was taken away with this choice

Thomas H.  |  Réservation 
Évaluation :
5

Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.

gail g.  |  Expérience générale 
Évaluation :
5

Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.

Stephanie D.  |  Réservation 
Évaluation :
5

Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Merci!

JULIE P.  |  Réservation 
Évaluation :
5

Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.

MEGAN AND FRANK H.  |  Expérience générale 
Évaluation :
5

This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!

jessica d.  |  Expérience générale 
Évaluation :
4

I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.

mya m.  |  Expérience générale 
Évaluation :
5

It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.

Damian P.  |  Expérience générale 
Évaluation :
5

Perfect spot!

Jason S.  |  Expérience générale 
Évaluation :
5

Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!

Janet E.  |  Expérience générale 
Évaluation :
5

.

Kaitlyn M.  |  Réservation 
Évaluation :
5

excellent experience. Will definitely use this facility in the future if the need arises.

courtney f.  |  Expérience générale 
Évaluation :
5

.

Kaitlyn M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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