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Patrick S.
Customer Reviews for Exit 1 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service thank you James
James C.Everything was how you would hope when renting a vehicle to move all your belongings. Would definitely recommend. Easy 24/7 pickup and drop off!
Jeremiah C.The guy working there was nice and very helpful. Truck was well maintained. Zero complaints. Well one complaint, I really needed to drop a D but this location doesn't offer public restrooms.
Garrison P.You should explain things to a customer better. The horrible person I had that worked with me got me into a uhaul without mentioning I had to bring it back to that specific uhaul place and didn't even offer me a one way uhaul or even tell me it wasn't a one way or explain things at all. I feel as if my money was stolen from me because of a liar and I will never use uhaul again and never tell anyone to use uhaul.
Steven H.Owner is rude. He has Horrible customer service!!!!!!!!!
David E.Always great service and the trailers are always in great shape. 👍
Rosa Lynn C.We upgraded to 15 foot instead of 10 foot. Employee notified me that 10 foot did not have ramp. Grateful for that. Truck was clean and warming up. Rented before from same location. The emailed pictures, bill, and receipt were fast and convenient. The outside and inside are very clean. Very good lighting outside and inside. Facility is very nice and clean.
Roman C.Great service.
JOHN T.Thank you for everything!!
Mary Ellen T. | Expérience généraleThe gentleman that helped us was extremely nice and helpful!
Elizabeth W.Helpful wmployee
MARIE B.Zach was such an amazing help. This is the only UHaul I'd consider using in the future. That being said, this rating is only for Zach and this location. He pulled our move out of the fire after another UHaul agent called last minute to tell us no truck was available. This was after booking weeks in advance. UHaul needs to do a better job of assuring equipment. I should never have to scramble last minute to rent a truck after booking so far in advance. So again, A+ for Zach and Exit 1 storage. D- for UHaul equipment practices overall
Robert G.Representative was very professional. Assisted with the hook up. Very much appreciated.
Fred B.Absolutely kind people. They went out of their way to make sure we had a good experience!
Ryan L.Hours of operation could be longer. Start at 7 or 8 and remain open until 6 or 7. However, overall I'm very satisfied with Exit 1.
MarkLionel E.Thank you to all at this outstanding facility, and especially to James Mitchell for working with me last year when I was moving all of our furniture here from Iowa, and as we slowly downsized. Thanks also for recommending Brewer & Sons movers, who have been excellent! You are not only Exit 1 but NUMBER ONE and FIRST CLASS in our book! Thanks very much! Laurie Lyckholm MD
Laurel L. | Expérience généraleThe service was excellent and the return process was pretty straight-forward.
Daniel M.Thank you James for the wonderful two years of storage entertainment! Moving out was bittersweet. Thank you again for everything!!
Jennifer H. | Expérience généraleI've used this location several times now and I really like it.
Donald L.Nothing I received some of the best customer service I have ever encountered here and will most definitely be returning for all my future business to this particular exit 1 storage in Morgantown WV such a good experience!
Jesse P.I changed the date to a day early and they were still able to accommodate my two day rental for a 26 foot truck. Pick up was quick, drop off was smooth (other than another renter parking where I was supposed to back in for drop off). Billing was fast. Overall very easy. The gentleman at the computer is also very friendly. Seems he may be new and the gentleman helping him was very knowledgeable.
Mandi K.James at Exit 1 Storage was not very friendly .. maybe he was having a bad day. However, Alecia at U-Haul was very friendly and extremely helpful.
Tony T.I always use Exit 1 Storage Uhaul in Morgantown, WV. They provide great customer service and are very friendly. Merci.
Beth F.A few more details about the on-line check in process for late returns would be helpful. I dropped the keys in the lockbox before finding out that I needed to submit a photograph of the mileage off the odometer for the return. At that point, the truck was locked and I had no keys.
Daniel S.Just keep doing what you are doing - It works and we don't need to fix what works....
Michael A.My pick up and drop off were both on a Sunday. Store hours should be posted when you pick your day in order to understand if and when people would be in the rental office. It's not clear and would make the process easier if you knew before hand that you will be using the mobile app or can deal with people in the office as an alternative. Merci
David H.Nothing, easy process, great service
Scott T.The mobile checkin had some unexpected steps, such as providing two different contacts who had to be ready to be called. This was inconvenient. I understand that is a Uhual problem and not the location.
Ashley G.Great service!
Eric J.I really appreciated the convience and the personnell there
betty S.No improvements needed.
SHARON P.Always an easy and quick service. They will show you how to hook up the trailer and even check the lights.
Christopher F.Rien
Harry A.Excellent customer service. Very professional and explained the process very well.
andy K.I had u box booked for last Sunday tge women I booked it with didn't know what she was doing saying I couldn't get it delivered so I got a truck then they didn't have an available so I had to get a box truck then I couldn't load anything in tge u box till today it was a horrible experience I will never use u haul agin
Anthony G.Very helpful, and great to deal with.
Jeffery K.I had an emergency and they said they would take the extra unit of time off and then I received an email saying I would be charged a late fee and Have possible collections or legal action for the past due amount which the man I spoke to didn't know about my issue so there was no communication and now I have more than my I'll boyfriend to worry about.
Danielle G.Have coffee an donuts for me in the morning when I return my rental
Robert P.This was not my choice location. It was out of the way. The return process was complicated for me.
Virgena W.The reverse light was out on the passenger side of the truck. The door seal on the passenger side was not attached. I was charge a cleaning fee for something that was not returned dirty.
Kim O.The onsite attendant was very courteous and helpful.
Gretchen H.It was a very smooth efficient process.
Vanessa S.Allow more box trucks to be one-way. It was very difficult to find a one way truck in WV. We were very lucky to get this one.
Kim B.This location is great. I wish that you could get more vans in the south western P A area I have to go WV to rent.
Anthony H.Attitude toward customer from location rental agent.
AARON K.This was a storage unit facility, kid was too busy to help out with parking it.
Steve S.Worked out well,and a great experience with a fair price.
Stewart M.Always a great experience with this location. Really fast and friendly service! Highly recommended
Christopher F.The best full service facility in the area
Steven C. | Expérience généraleI stored there for nearly 2 years and it was the best experience! The staff is great and accommodating and the facilities are top notch!!
CHRISTOPHER C. | Expérience généraleSatisfied and most definitely will recommend EVERYONE!!
Christine G. | Expérience généraleExcellent facility and staff!
Virgilio C. | Expérience généraleFriendly, and helpful staff, very accommodating.
Adam K. | Expérience généraleGreat experience. Made a stressful time more tolerable. Thank you Mr Mitchell
William B. | Expérience généraleBest storage facility I have seen, climate controlled, large elevator, dollies available. I would highly recommend.
Sherri F. | Expérience généraleThe staff were always cordial and very helpful. An amazing move for us.
James U. | Expérience généraleI’ve used storage facilities around the country, this is the very best.
david e. | Expérience généraleJames and staff are the best! Beautiful, clean, secure storage facility!
Leah F. | Expérience généraleAbsolutely wonderful. I'll be back this spring and recommend. Thank you. The gentleman at the facility was Absolutely wonderful
Gina O. | Expérience généraleAmazing facility. Definitely will recommend it to friends.
Abigail P. | Expérience généraleVery clean and well maintained facilities, super secure, definitely the nicest storage unit place in Morgantown
John B. | Expérience généraleExit 1 Storage is an excellent facility. James the manager was very helpful on day one in January. All of the staff I spoke to were always courteous and helpful. The facility is spotless and well air conditioned. I will recommend Exit 1 Storage in the future.
Melody L. | Expérience généralePerfect place to store my things in between apartment leases
Rachel G. | Expérience généraleGreat facility! The staff was so helpful and accommodating.
Marietta D. | Expérience généraleExactly what you need. Clean, secure building with reliable access. Overall was happy with the 6 months we utilized it.
Alan T. | Expérience généraleBest uhaul place around.
Jane B. | Expérience généraleExit 1 storage was above my expectations. I had my storage unit about 2 years and every time I visited the Staff was very friendly and facility was always clean. Inside entrances and climate controlled. Would definitely recommend for storage and U-haul rental, as I utilized both services more than once.
Thomas H. | Expérience généraleAbsolutely will I recommend! Staff was helpful.....facilities very clean. Felt comfortable accessing my third floor storage unit anytime. This is my "go to" storage area....
Pam B. | Expérience généraleAmazing customer service!
carlos s. | Expérience généraleExactly what I was looking for. Facility was spotless and customer service was top notch.
Eric M. | RéservationExcellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.
david e. | RéservationVery clean and units are temperature controlled. The staff was friendly and efficient.
Brenda A. | RéservationWe did not utilize the storage unit and would like to cancel that reservation for a refund.
Jeremy C. | RéservationWe had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.
Margaret M. | RéservationThis is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.
Yann N. | RéservationI ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul
Christy F. | RéservationThis place is AWESOME! There are two codes to get into the building/storage unit, so I don't have to worry about my items, and the inside is well lit and clean! They provide dollies, too.
Allison D. | RéservationBest place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.
Jennifer C. | RéservationDid not need the unit after all. Staff was very helpful over the phone I'm getting it canceled.
Heather P. | RéservationThe folks at Exit 1 Storage were great! They made the whole process very easy.
Walt R. | RéservationExcellent facility, clean, and looks brand new
Kevin T. | RéservationWish the elevator was in
britani p. | RéservationNice facility with easy access.
rebecca l. | RéservationCheck-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.
rob G. | RéservationNicest people and clean and secure storage.
anthony b. | RéservationI liked that music was alway playing, especially gospel. It was soothing.
lisa b. | Expérience généraleThis was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.
Robert W. | Expérience généraleGreat company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.
Sarah T. | Expérience généraleThis location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location
Marga H. | RéservationStaff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We've never used a storage unit before and the worry was taken away with this choice
Thomas H. | RéservationFacility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.
gail g. | Expérience généraleLocation is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.
Stephanie D. | RéservationOnline reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Merci!
JULIE P. | RéservationSharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.
MEGAN AND FRANK H. | Expérience généraleThis storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!
jessica d. | Expérience généraleI hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.
mya m. | Expérience généraleIt was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.
Damian P. | Expérience généralePerfect spot!
Jason S. | Expérience généraleVery clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!
Janet E. | Expérience générale.
Kaitlyn M. | Réservationexcellent experience. Will definitely use this facility in the future if the need arises.
courtney f. | Expérience générale.
Kaitlyn M. | Réservation