Évaluations des clients Exit 1 Storage LLC

Easy to navigate w/out a rep on hand.

The equipment was very worn and old. The customer service, however, was fantastic. The counter was set up well for COVID, the place was neat and tidy. The young lady who met me was absolutely one of the nicest, friendliest people you could wish for in a customer service role. She made sure to go over everything with me, hooked up trailer for me, checked the lights and helped me pull out of the lot. This location should be proud to have her represent them and I would hope they would pass these compliments along to her.

Great experience and Customer service. I tow equipment all the time. The Rep at this location was knowledgeable and personable. "Highly recommended".

My mother was paying $170.00 to store her belongings there. The sprinkler pipe in the unit was leaking and ruined some of her things. Apparently she didn't have insurance so nothing was done, not even so much as a full month's refund. How is it that $170.00 per Month doesn't offer some sort of renter's protection on its own?

I've rented vehicles from this location many times and have never been disappointed with the customer service.

Wheel tie downs need replaced

Every time I rent anything from U-Haul you try to stick me with extra charges on my bill. This time you tried to put a cleaning charge on the invoice. The truck was only use for a couple hours and the only dirt was on the drivers floorboard. Never again

Haleigh was fantastic. Her attitude was awesome along with all the help she gave me. I can't give her enough praise.

Asked if there were any issues with the truck. I said the windshield wipers were not very good. No comment from the dealer. Then he charged $25 because he said the truck wasn't 'mopped'. The inside was fully cleaned and wiped down. And the back was thoroughly swept. But I guess I should have mopped. Mop the truck folks.

Staff was extremely courteous and helpful. Couldn't be happier

Nothing. Everything was great

Fast, Friendly & Knowledgeable. Would use every time.

The young lady at this location was great to work with. From the inquiring phone call to picking up. Great customer service, clean facility, easy pick up. Couldn't ask for a better transaction.

Need internet access when trying to return vehicle. Downloading pictures of mileage, etc was extremely slow.

Easy to reserve online.

Every aspect was great, with exception of the UHaul app upon return, I could not take photos to complete the process of returning after hours. But was pleasantly surprised when I called first thing the next morning to find your associate had already handled the check in process she all was completed!!

Your app and website are horrible. I couldn't manage to get it to recognize my location, I couldn't get it to send messages to the location as it said it was going to, I couldn't get it to allow me to check in like it told me to. The app and website were a complete waste of my time. On top of that, I never got a completed email receipt when my payment was process, since the price was different than I anticipated. I assume it was a mileage difference but it would be nice to know what it was that I was charged for.

Nothing.

Always frendly and clean and extremely helpful

Directions for after hours drop off need to be posted in truck maybe to remind people before they drop keys in return. Renting the van made our move so much easier and the service was top notch. Made every effort to keep it contactless and sanitized.

Great to deal with..got me set-up and on my way in quick order

Very helpful with rental experience.

Convenient location. Strong data connectivity via on-site network. Truck 24/7 worked well. Approximately 15 minutes from arrival to departure. Good experience.

The gentleman at Exit 1 Storage who helped me with my truck and dolly is always very professional, thorough, and friendly. I would recommend this location very highly to anyone. Thank you!

I couldnt find a U-Haul truck to go from Morgantown to Wheeling one way so I had to make an extra trip to return it. It was short notice on my end because I didnt reserve the truck until the night before the move. There was no problem with the U-Haul location and the staff was very friendly and courteous.

We had a reservation for a auto transport got there to hook up handle on stand was broke only had a tow dolly agreed to use that the lights didn't work had to go to another location and got charged again wasted alot of time was a nightmare

Because i was late getting there i had to be on the phone with customer service for a long time and it seemed as the the agent on the phone had little to no patience for someone who has little computer or phone knowledge.

Nothing it was perfect

First time renting a uhaul. Best experience ever. The lady at the desk made it super nice and fast. If i ever move again I will use this location and company!

Check the strap binders before you rent the tow dolly out to the next customer.

Why is it so expensive for a one way trip! And this location did not rent vans for a one way trip so I have to pick a truck which I was not as comfortable with and got less miles per gallon than a van would have. They had vans on site but would not rent for one way trip.

The seats in the truck needed a good cleaning

Nothing I was very happy with the service always was welling to help

Nothing they were very helpful and very friendly. They went out of their way to let me know ahead of time that my truck would be there since I was driving 2 hours to get it.

Representative was rude and indignant, the truck was not running properly.

absolutely would recommend this facility....personnel friendly and helpful yet professional. Vehicles clean....storage units pristine!

This place charged us for a rental from Saturday to Wednesday. They never asked how long we needed the trailer and they knew it was going one way as they had given us drop off info. We figured that when we dropped it off early the adjustments would be made. We dropped the trailer off on Monday afternoon in Iowa and have never seen a refund for the 2 days rental when we didn't Have the trailer. Seems a little crooked for UHaul to get paid twice for those days

One of the most organized and cleanest U-Haul locales I have ever seen or used.

My first ever rental was thoroughly explained, coached and made easy from the start. Without this help our Family couldn't have completed our cross country move. I'll go back to UHaul and recommend it to others accordingly.

Would definitely use the site again.

Too expensive.

Great experience with my move.will Recommend to friend and family thank you guys so much

James who runs the place is amazing.

Don't let the ppl working at the location steal my money. Get your employees to not tell me to go fuck my self. Look at my account I spend thousands a year with uhaul to be treated like this is unbelievable. I don't think I will be using uhaul ever again budget, enterprise, or Penske I'm sure their employees never told the customer to go fuck their self.

ALL WENT WELL WITH MY RENTAL ESPECIALLY WHEN I REALIZED MY ANTICIPATED 24 hrneed would be at least 48 hrs AND MANAGEMENT WAS MOST ACCOMODATING BY EXTENDING MY RENTAL AN ADDITIONAL DAY. VERY PLEASED WITH JAMES' help in setting up my rental. Thanks for all.

The customer service was terrible. I rented the trailer and my father was driving the trailer. I offered to fill out any paper work that I could before my dad arrived and the man was unwilling to. Then when my dad arrived the man was very rude to him. He installed the uhaul on my dad's truck and it came unhitched around a turn. Very very unsatisfactory experience.

A worker explained their contactless drop off when I arrived.

James is excellent. Very professional and his customer service is top notch

The employees at Exit 1 Storage were SO HELPFUL. They were as accommodating as possible and helped make moving day a lot less stressful. I would definitely recommend people to check this location out if they are in need of equipment.

Exactly what I was looking for. Facility was spotless and customer service was top notch.

Excellent facility that is state of the art. Climate control that is superior, modern storage units plus easy access.

Very clean and units are temperature controlled. The staff was friendly and efficient.

We did not utilize the storage unit and would like to cancel that reservation for a refund.

We had an excellent experience at Exit 1 storage and would recommend it! Very attentive staff, clean air conditioned facilities and free furniture dollies that made moving in easy and quick.

This is a great location. The man I spoke with was very professional. He explained everything thoroughly. He took me around the facility as well and told me what to expect. I recommend this location.

I ended up not renting the unit because my free month was not honoring my free month coupon for renting a uhaul

This place is AWESOME! There are two codes to get into the building/storage unit, so I don’t have to worry about my items, and the inside is well lit and clean! They provide dollies, too.

Best place you will ever find. CLEAN, convenient, easy access, nice staff. I wish every town had such a nice facility and offered such great service.

Did not need the unit after all. Staff was very helpful over the phone I’m getting it canceled.

The folks at Exit 1 Storage were great! They made the whole process very easy.

Excellent facility, clean, and looks brand new

Wish the elevator was in

Nice facility with easy access.

Check-in was easy and the folks in the office were friendly and helpful! I have rented storage units a few places around town in the last couple of years, and this was by far the best experience.

Nicest people and clean and secure storage.

I liked that music was alway playing, especially gospel. It was soothing.

This was everything we were looking for and more. The facility is clean and secure and as a bonus they have everything needed to help move.

Great company to deal with. Friendly and helpful staff. Amazingly clean storage units. Easy access to the building 24/7 with the security codes. All around great experience.

This location made my unit move in and U-Haul return extremely easy, easier than I feel it would have been at another location

Staff was pleasant & very helpful. The facility is clean, indoors, & convenient. Overall process went very smoothly.We’ve never used a storage unit before and the worry was taken away with this choice

Facility was clean, felt secure, and easy to access. The employees also provide great customer service. If we need a rental unit in the future we will definitely come back.

Location is clean, well lit at night, convenient to move into. I would be happy to rent this storage facility.

Online reservation system made reserving a place easy. Also having sunday office hours is helpful since most moves involve the weekend. Thanks!

Sharon and James are fantastic! We are treated like family. Easy access and just off exit 1 from I-68. We have had several units across the US and this is by far the best! Spot on pricing.

This storage unit made my moving situation very easy. The staff was extremely helpful and the building seemed very secure and well lit!

I hate being poor. If I had the money i would still be renting a space. All of the items were my mothers. She had a stroke and I am trying to sell her house. I had to put all her items in storage.

It was a very nice place. The employees were nice and helpful. They helped me get a unit that was perfect in size for what I needed. Will use their services again if needed.

Perfect spot!

Very clean, temperature regulated, and secure unit! The music was also enjoyable too. Definitely recommend!

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excellent experience. Will definitely use this facility in the future if the need arises.

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