Online Automated pick up system isn't easy to work took a long time had to call in and still had a hard time â€”â€” truck only had 1/8 th of a tank when picked up.Steve L.
Customer Reviews for Exit 24 Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Phoenix, OR 97535
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam - dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We have no complaints with the location where we picked up the 20' Foot UHaul. Where our complaints are with: First off the original locations (Pacific Hwy Medford). We reserved the 20'Foot UHaul on October 9, 2021 â€" On Friday, October 15th at 2:07pm received a call from the scheduler at the Pacific Hwy location that the vehicle reserved would not be available due to the fact the of their 5 vehicle that should have been available on Saturday â€" 4 were MIA for over the last 1 to 2 weeks and 1 was having mechanical issues in Burns Oregon. The best he (Gary) could do was maybe a vehicle for us on Sunday, October 17th. I informed Gary this would not work because we had already paid for the Mover-Haulics on Saturday to help with our move. After getting off the phone with Gary â€" I called your Regional Agent and spoke with Tyler. Tyler was able to find us a 20'Foot UHaul at your Crater Lake Hwy location for Saturday, October 16th with a pick-up time of 11am. I thank Tyler and stated we would be driving 2,5 hours to Medford for moving our belongings out of the storage unit in Medford. On Saturday, October 16th at 10:30am â€" received a call from Amber stating that the vehicle we had reserved at the Crater Lake Hwy location was no longer available. SERIOUSLY UHAUL!!!! What is wrong with this picture. I was already in Medford after driving 2,5 hours and you call at 10:30am to say no vehicle. Why did you say over a week ago I had a vehicle to rent!!! Then hearing on Friday â€" no vehicle!! To found a vehicle AND ON SATURDAY AT 10:30AM NO VEHICLE AGAIN!! After a long period Amber found a vehicle 20 minutes away for us. Thus we were late for our already scheduled movers and had to put more miles on our personal vehicle. She gave us an extra day (which we did not need) and extra mileage. What we need is compensation for the mental frustration, extra miles on our personal vehicle , additional mover fees due to be late with Uhaul and extra dollars for the extra gas we had to put into the Uhaul and our personal vehicle.Nick M.
The U-Haul box with the code to get the key was not working, but luckily the site manager was around to come by and assist. Great facility!Jennifer B.
Had some difficulty finding parking after office hours, but the U-Haul Customer Service lady made notes recording that I had returned it.MALCOLM C.
Le client n'a pas laissé de commentaire.ERIC B.
Le client n'a pas laissé de commentaire.COLEMAN V.
Ideally I'd like a partial refund. The Uhaul was not very clean, it didn't come with a back lock like most Uhauls do which made me nervous about theft. The Uhaul also got what seemed like 10mpg. It took two full tanks of gas to get from seattle to Ashland Oregon. I also almost ran out because the estimated miles left went from 100+ to 40 almost instantly. A partial refund would be greatly appreciated. Merci.Joshua F.
N/A, great experience, would/will rent from again.Matt N.
The gentleman in charge was locked in the office - he came out to see what I wanted and had me go park the truck around the corner from the office and drop the keys in a dropbox - did not feel very safe in leaving the truck parked there out on a street with the pads unlocked inside - and good customer service would have done it for me so I felt secure in leaving the truck at the office.JEFFREY ALLEN C.
Simple pick up and drop off..TREVOR G.
The men inside the office were so kind and helpful!Jacob I.
Best storage unit/uhaul location in the valley. Don't sleep on it.JASON ALAN B.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Le client n'a pas laissé de commentaire.SOLON DALE W.
Le client n'a pas laissé de commentaire.Charles G.
The People were friendly, helpful and courteous. I would definitely recommend them.Cindy B.
Le client n'a pas laissé de commentaire.Thomas R.
Super helpful personnel and bright, clean location. The man who served me was extremely friendly, efficient, and helpful. I couldn't ask for more. Great experience!robin M.
Le client n'a pas laissé de commentaire.Tina B.
Extremely Helpful folks :) Excellent Customer Service! Thank YOU :)Jona B.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Colin B.
Ian was fantastic to work with......a great experience!DAN T.
Our experience with renting this truck was great and went smooth. Can't think of making it better on this tripKevin M.
Le client n'a pas laissé de commentaire.Joy C.
lOVE iAN AND WANDA! WILL COME BACK WHENEVER THERE IS A NEED!Dalia M.
Le client n'a pas laissé de commentaire.Karen P.
This phoenix Oregon location also has storage units. The people in charge have to open a gate and you have to follow the golf cart to the location of renal which has another gate to take the rental out. After using the uhaul I called them to see where my wife was supposed to pick me up because there isn't room in front of the office for the uhaul rig and my pickup. I called the number on my contract thinking I was calling Phoenix Uhaul. The number on contract is a Corvallis Oregon number which is 200 miles away and didn't know anything about the situation. On my way to the Phoenix store, Corvallis had called Phoenix, then called me and told me to just drive to the office and they will see me and open the gate so wife had room to park my pickup. The people in phoenix are great. Would be nice when you call the number on the contract, you could talk to the people you rented from. Would have saved a lot of hassle. Phoenix people were nice and Uhaul van was great and really clean. Thanks, Larry BruceLARRY B.
Very easy pick up and drop off Excellent customer serviceJeff N.
These ladies were amazing. So kind and friendly, and helped us with several issues. Very glad to know there is such a great place right here in Phoenix to rent a Uhaul!MARLA R.
The price was high for a local move. I was also charged for extra gas even though I took before and after photos of the gauge in the same position. Not a big deal though.Jason F.
Seems like your online booking doesn't register with the location. Why did I put a credit card and info online when I had to do it all over again. Truck I was given had check engine light on when I got it . The lady who took care of us was great, uhaul is notdarrin M.
Le client n'a pas laissé de commentaire.Michael D.
Location amazing. Your website is shit and a waste of time along with the girl who did the virtual check in margarita. What a joke.TERRY T.
Le client n'a pas laissé de commentaire.Kathleen K.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Judy D.
Le client n'a pas laissé de commentaire.Patricia K.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.Michael L.
Nothing. The office and staff were perfect. Awesome experience. We will be returning!Angela S.
Le client n'a pas laissé de commentaire.Linda D.
Great experience. A new truck and I really liked the simple online check-in system. Will definitely rent this truck again.Russ P.
They had the truck ready to go (including moving pads) within 15 minutes of my call!Rich G.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Noah M.
have more rental vehicles available.Jeff H.
It was very confusing. No one answered the phone in 3 tries. The contract said call them when I got to town. Very confusing where to drop off truck. I went around the block many times. There was a little office with only 4 parking spaces. No one was there. Just a key lock box. I dropped off contact & keys and left truck in a space. Still no one there to direct me. Only time I ever had this experience. Other locations were always very helpful.Lloyd T.
Le client n'a pas laissé de commentaire.Debbie O.
The staff at this location were not only knowledgable, they were extremely friendly and helpful. They went out of their way to help me navigate a storage rental and the timing of returning of the truck. I would highly recommend them!Laur M.
The truck was clean. It was practically new and handled well. Great customer service in the renal process too!Mark K.
Logistically it doesn't work. Location is hard to find, no parking lot, hard to get in and out.nancy S.
Location hard to find, no parking. Hitch was locked by previous customer and should have been checked before rented. Caused us much time and hassle. I was charged $20 for check in and not given a heads up before hand. I didn't receive call backs twice.nancy S.
Le client n'a pas laissé de commentaire.Zane R.
Le client n'a pas laissé de commentaire.Pamela A.
Great customer service. Beautiful new truck!Mark K.
It was closed when we got there because there was only one person in the office. The 800 number was very helpful.KAREN M.
Le client n'a pas laissé de commentaire.Randy B.
The truck was gross. Food crumbs were all over the cab and it looked like something was spilled all over the passenger seat.Edith P.
Previous renter of truck did not fill tank to the top. I ended up paying for 4 extra galons i did not use. Facility would not correct the situation. Truck smelled like tobacco. Was not properly cleaned to remove smell.Ryan K.
I called 4 times requesting to speak with someone to confirm my reservation because uhaul changed my pick up location and they kept saying they would call me back and never did. Also didn't tell us we needed to to return the truck with a full tank of gasgabriela G.
Always the best customer service.Kathleen K.
Erica was amazing. We rolled up at 5:01 (after being sent to the wrong location to drop off our truck). She was patient, didn't mind staying late to ensure that we wouldn't be charged for an extra day, and went above and beyond. Excellent customer Service!Michael T.
It was complicated trying to figure out how to get in and where to drop off the keys and contract seeing there was no officetammy A.
Le client n'a pas laissé de commentaire.Zakk B.
Nice clean facility and my storage locker is in the same location so very convenient.Susan M.
Le client n'a pas laissé de commentaire.Shaleah M.
Great experience - the truck was clean, well maintained and a quality ride and power! Easy check in even for "not during business hours" check in. ThxLISA H.
Le client n'a pas laissé de commentaire.Donavon C.
Le client n'a pas laissé de commentaire.Amy C.
Le client n'a pas laissé de commentaire.Kathleen D.
Le client n'a pas laissé de commentaire.dawn T.
Le client n'a pas laissé de commentaire.Susan C.
Top notch professional with excellent equipment!Michael K.
getting into the gate to return caused a little back up?William H.
Le client n'a pas laissé de commentaire.Gary P.
great truck, ran well and was comfy.Peter H.
Promote IanJosh B.
Le client n'a pas laissé de commentaire.Ron M.
Le client n'a pas laissé de commentaire.Elda M.
Returning the truck was kind of awkward, requiring a sharp right turn into a 3 car parking lot with a gate to the inner yard. I had expected an employee to see me on the cameras and to open the gate, but nothing happened. I finally had to shut off the truck and go inside to ask the employee to open the gate. He finally did so, but it was kind of odd, like I was interrupting something else. Never had this type of experience at any other Uhaul in the past. Normally employees are fast and efficient.Philip R.
Le client n'a pas laissé de commentaire.Ty M.
Very nice facility and good customer serviceTy M.
Le client n'a pas laissé de commentaire.Martha C.
Raschelle was great to work with great customer serviceLoretta P.
Le client n'a pas laissé de commentaire.Tege P.
The rental clerk for this location, Rachelle, couldn't have been more helpful. She is top-class reservationist.Anna V.
Excellent service start to finish. I will use this facility againPatricia C.
Le client n'a pas laissé de commentaire.Kathleen L.
Le client n'a pas laissé de commentaire.Julia G.
Agent not knowledgeable about truck.RONALD U.
I became aware after i tried to drop off the truck rental and dolly that the person at the counter seemed disconnected from reality and told me i could not drop off the dolly there as they were not certified to handle or rent dollies...WTH...if I as a customer can rent and use the place i was returning it to should have been able to do it as well. it was probably the worst case of laziness i have ever seen in my adult life. i always give folks a second chance. that better never happen again. i have used Uhaul services throughout my lifetime and never had this happen. Even if i physically could not do something i would never turn a customer away and would find a way to help them. but to tell me they can't...That means i wont ... that is unacceptable. There is always room for improvement.Todd P.
Le client n'a pas laissé de commentaire.Michael M.
Rachel is the best. Super friendly and accommodating!David H.
Le client n'a pas laissé de commentaire.Linda R.
Everyone was very friendly and helpfulSuzanne B.
I cannot think of anything. It was all done professionally and all went well.Vickee D.
The signage for the location is POOR. the facility is lovely, as was Rashel (sp), the woman who helped me.MARGARET C.
Le client n'a pas laissé de commentaire.George P.