While I appreciated working with this location, I am not pleased with the process. The original pickup location, per the email received from U-Haul was in Ashland; 160 lowe road at Al's old fashioned car wash. This location does not exist. It was not until the day before pickup (planned for Sunday, June 15) that I was informed that my pickup was in Phoenix (oregon) and I needed to complete on-line work with my cell phone. Not only that, but the new pickup location is closed on Sunday - this was also a surprise as I requested sunday pickup. I had to change my plans during my son's university graduation day. This was frustrating. I will add that the U-haul team at the new pickup location were helpful and provided very good service. I think U-Haul could have provided better service to me by advising ahead of time that the original pickup location did not exist. I suggest you update your website and remove non-pickup locations. Finally, if you cannot reach someone by phone, use email as well.
JOSEPH E
Exit 24 Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenix, OR 97535
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Great customer service.
JESSIE CNew employee. Female clerck was helpful but inexperienced. The manager was very rude and basically a jerk! Returning the truck was confusing. No clear signs for where to return. Again manager was less than helpful and.....a dick!
Scott GLocation is very nice--no needed improvements.
DONALD HI came in with a coupon that wasn’t applied or honored. Was charged twice. Had to call and it it straightened out. Two times in a row U-Haul have been an inconvenience
NICOLE O