Évaluations des clients Extra Storage Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Extra Storage Inc

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Roger W.
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Le client n'a pas laissé de commentaire.

KERWINLEE M.
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People were great and very helpful.

STEVEN S.
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Don't pull a bait and switch on pickup locations. This cost me an additional 15 miles and my time. If you can't honor the reservation say so at the time.

John M.
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1. In the middle of the pandemic, not even one of the half dozen employees who worked in the office or who came in from another part of the facility was wearing a breathing mask. 2. After I had moved the assigned trailer by myself and connected it to my vehicle, I discovered that the door would not open. I drove the 100 yards to the office and was told that, "Sorry, that door has been stuck for a long time, you'll have to drive back, disconnect that trailer, and hook up to a different one."

MICHAEL B.
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A bit of a long drive to drop off the truck, but it was a very nice facility.

MARKMARIO E.
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My rep Cassidy was wonderful

Scott H.
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Le client n'a pas laissé de commentaire.

Alexander W.
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Cassidy and entire staff helpful and friendly and very patient with me, a first time trailer renter

Marc L.
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Very helpful service. They answered all my questions. I would recommend this to a friend.

Jeffery H.
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Customer service was outstanding!

Norman M.
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I had rented a 6 x 12 covered trailer and had filled out all information on-line and had received a confirmation call- all on Thursday 9-10-2020. When I arrived the computer then said that my car was not rated for a 6 x 12, despite the information I had entered 2 days before. After 30 minutes of calls and computer work, I was able to get the trailer, but THERE WAS NO ONE THERE TO HELP ME ATTACH THE TRAILER TO MY CAR! It was very difficult to get the trailer hitch on the car directly in position as I was unable to lift the tongue on the trailer and maneuver it onto the hitch. Also, no one there to help me remove the trailer after use. If you are going to rent trailers of that size, either have someone too help or let me know in advance so I can bring some help or decide not to rent there. Note: The lady at the location was very nice, but couldn't help with attachment or removal. It was on Sear Country Road in Gloucester, Virginia

Travis B.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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Just update your computer system or the internet connection to make the experience that much faster and fluid.

Christina N.
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The customer service here was excellent!

Carolyn L.
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Such a friendly staff!

Becky S.
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Straps on car transport were over tightened so I hat the tire straps were next to impossible to get out of the come along. It took 2 men and myself to get them out. Better maintenance of come alongs and check the straps before just saying all looks good. The UHaul office didn't do anything wrong this is a maintenance issue. They were so personable in the office. Good people.

TERESAMUTH A.
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Le client n'a pas laissé de commentaire.

Michael B.
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Would definitely recommend for trailer and truck rentals. Great customer service!

Hugh H.
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UHaul location was kind and nice. Uhaul needs to work on your computer system for the independent dealers. Slow , I signed up on line now way I should have had to wait 30 minutes to go back over the system. This happens at every independent dealer. Please improve.

Philip B.
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Your computer system was down. Too too long to run my debt card. Your system needs to be update.

Henry F.
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The people at Extra Storage Inc where great, the check-in & out was slowed down with the pandemic precautions in place. Bonita & Cassidy where very helpful in extending the rental for me. Thank you

Cary O.
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Le client n'a pas laissé de commentaire.

Robert L.
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This placecwas fine but i was supposed to take it to a different place. When i gotcto the other location they were no longer in business. I had to make 2 phone calls and drive another 8 miles to find a place to return the truck.

Miguel B.
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Le client n'a pas laissé de commentaire.

Jeff W.
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I choose to use the U-Haul 24/7 app since I wanted to pick up my vehicle prior to opening hours. The app was poor! It was down when I arrived for pick up and cost me 45 min before I could get on the road.

ERNIE B.
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I think it would be nice to keep the customers info on file for at least a six mo. period when they have already rented other items from U-haul within the six mo period therefor wouldn't have to go through the long form process that would be nice, I have found you go back the next week and have to do it all over again with no changes to the customers info. THANKS

Leo H.
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NOTHING, MY EXPERIENCE WAS EXCELLENT

Keith L.
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Le client n'a pas laissé de commentaire.

MERRETTE B.
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Le client n'a pas laissé de commentaire.

Gray E.
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Le client n'a pas laissé de commentaire.

Doug M.
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This was not the location that I had requested for pickup. In fact it was 27 miles from my house! I had ordered on line well in advance to be picked up at a location about 2 miles from home. It seems that an organization like u haul would have the logistical ability to make a trailer available where needed. Incidentally, there are at least 3 uhaul pickup sites within less than 10 miles from my home.

John L.
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Staff is very helpful in explaining the process.Friendly and pleasant.Highly recommended.

ANGELITA L.
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Le client n'a pas laissé de commentaire.

Rebecca T.
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Le client n'a pas laissé de commentaire.

Paul R.
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Very friendly and helpful staff. Professional and courteous.

MERRETTE B.
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Le client n'a pas laissé de commentaire.

William E.
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Le client n'a pas laissé de commentaire.

George M.
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Le client n'a pas laissé de commentaire.

merrette B.
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Le client n'a pas laissé de commentaire.

merrette B.
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Le client n'a pas laissé de commentaire.

Anna D.
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Tell customers they will be charged if they MOVE the darn dolly. We took the dolly out because it was in the way THEN we were charged for its usage. That wasn't fair. We didn't use it we just took it out because it was using up space we needed.

FREDITH M.
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Have rented from this facility for years and years and have rented storage sheds here also., Deborah and Cassidy are two of the greatest ladies to help with your needs It is always a pleasure to do business here!

LAURA N.
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The ladies in the office are very helpful and just wonderful to work with!

Lisa B.
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Le client n'a pas laissé de commentaire.

Bradley P.
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Le client n'a pas laissé de commentaire.

Anna N.
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Le client n'a pas laissé de commentaire.

David M.
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Service staff was very helpful.

Catharine F.
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I was very impressed with the person on the desk. check out was quick and easy and the truck was clean and in good condition.

Trevor B.
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The 5x8 trailer I rented was old, had missing tie down points, missing bumper rails, hitch was harder than normal to adjust and had burned out marker lights. Staff at location I picked up & dropped off were very helpful, knowledgeable & friendly.

Jim W.
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Le client n'a pas laissé de commentaire.

Jim W.
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Le client n'a pas laissé de commentaire.

KEN M.
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The drop off location was a little hard to determine at night and after hours. I ended up making another trip back in the morning to drop the trailer off. The person was very helpful and offered assistance in removing the trailer from the hitch. She also suggested having someone stand on the back of the trailer as a counter-balance. This worked ok. Regarding the overall process: This is a system problem. The website failed to allow me to do this but online. I called the 800# to reserve. When I went to check in online on day of pickup, no reservations we're listed. Also, noone called me the day before to tell me where the pick-up location was.

Daniel H.
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Staff at the facility was great. However, checkout took about 45 minutes, way too long for a trailer.

BRENDA E.
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The truck I rented needs a tune up! The engine did not want to go above 50 easily - even empty. at 55 the rpms kept ramping up but it did not want to change gears. It sounded like a diesel engine - and its not. Valves rattling. The Tow Haul button was on when I left the site empty. It took me the first 20+ miles to figure out how to turn it off. I even called the 800 # for customer service. Got transferred twice and finally ended up waiting in a que for roadside assistance since no one else knew what it was or how to turn it off. I was getting ready to hang up after figuring it out myself and someone actually answered. I explained that I had already figured it out after waiting so long for help. This person at least knew what I was talking about. Apparently this is a common request. The "tow haul" feature came on going up even a slight hill and also kept randomly sticking on. I was not towing anything and even only carried a half load last night. This morning I was only carrying a 1/4 load of totes. my kitchen chairs, 2 sets of twin bed rails and some drawers left over from yesterday. It still kept popping on, especially when going uphill. Apparently this truck needs maintenance. I got around 8 miles per gallon driving at 50 mph! Most of my miles were empty miles. Its very frustrating to use substandard equipment. The office staff was very nice and helpful but the computer system was a bit slow. I am hoping to find a better vehicle to compete my move in 2 weeks.

Josette B.
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Le client n'a pas laissé de commentaire.

Christopher F.
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Le client n'a pas laissé de commentaire.

robert U.
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Le client n'a pas laissé de commentaire.

christopher A.
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Le client n'a pas laissé de commentaire.

Deanne M.
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Le client n'a pas laissé de commentaire.

merrette B.
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Le client n'a pas laissé de commentaire.

Donna C.
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Need more trucks close to home for one way trips. I had to drive 15 miles out of my way just to get a truck. That used up a lot of my time.

Eva H.
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Le client n'a pas laissé de commentaire.

Jess B.
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Le client n'a pas laissé de commentaire.

Kassidy S.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Albert W.
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Le client n'a pas laissé de commentaire.

cynthia A.
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Everything was just fine...

TIMOTHY F.
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Cassidy was extremely patient and helpful. She took all of the necessary time to help me understand how the process works and what would best suit our needs. All of her efforts were greatly appreciated. I highly recommend using this location for everyone's Uhaul needs.

Victoria J.
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Le client n'a pas laissé de commentaire.

Betsy W.
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Le client n'a pas laissé de commentaire.

Roger P.
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They did a great job. Thank you and I appreciate it.

Nicole I.
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The ladies in the office were extremely nice but I was taken on a wild goose hunt to find a tow trailer that was promised to be in a different location, and then offered no refund for the lost hours and extra expense this caused me. It was an absolute nightmare experience, and I am deeply disappointed by UHaul's lack of apology, refund or care.

Forrest A.
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Two tires on the auto transport were marginal. One blew out costing me 2 hrs of delay until it was repaired.

Nathan C.
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Le client n'a pas laissé de commentaire.

Kyle S.
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Le client n'a pas laissé de commentaire.

Renee H.
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Le client n'a pas laissé de commentaire.

Sara P.
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They were very helpful and professional. Also, very convenient to storage unit. Very pleased.

David G.
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Le client n'a pas laissé de commentaire.

Garry W.
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Le client n'a pas laissé de commentaire.

Kelly T.
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Le client n'a pas laissé de commentaire.

JENNIFER S.
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Le client n'a pas laissé de commentaire.

DOUGLAS K.
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Le client n'a pas laissé de commentaire.

PAUL M.
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Le client n'a pas laissé de commentaire.

Janet S.
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Le client n'a pas laissé de commentaire.

JAMES P.
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Le client n'a pas laissé de commentaire.

REYNOLD T.
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Was thoroughly satisfied that there is nothing I could put my finger on to suggest to you for improvement.

Paul F.
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Le client n'a pas laissé de commentaire.

RONALD K.
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Le client n'a pas laissé de commentaire.

MELVIN D.
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Le client n'a pas laissé de commentaire.

SCOTT F.
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Le client n'a pas laissé de commentaire.

Meaghan M.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Le client n'a pas laissé de commentaire.

EARL A.
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Le client n'a pas laissé de commentaire.

anthony E.
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this was the worst rental experience I have ever had. Uhaul moved my reservation 60 miles away without letting me know. customer service refused to allow me any consideration for the extra miles I would have to drive and because I could only get a smaller truck than the one I reserved. I am going back to Penske I will never use Uhaul again.

CLARE C.
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Le client n'a pas laissé de commentaire.

RENEE B.
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Le client n'a pas laissé de commentaire.

NICOLE D.
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Le client n'a pas laissé de commentaire.

James D.
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The turn in process was efficient and fast.

Matt F.
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Nothing flawless transaction.

DURAND W.
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good experience

Non reviews have been submitted for this location.

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