Professionally CourteousTHEODOREJENNINGS H.
Trailer Rental & Towing in Gloucester, VA at Extra Storage Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gloucester, VA 23061
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h30 pm
- Sam : 9h am à 12h30 pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Gloucester, VA 23061
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I was sent here even though I stated I was in a location that turned out to be 17 miles away. I was in my car driving when I arranged the drop off location and agreed with being able to see where I was dropping the trailer off. I trusted they were sending me somewhere close. I passed three Uhaul locations on the way way to my drop location. It seemed that I was used as a delivery driver for a trailer to a location in need. That's not a customer's responsibility Uhaul!Scott S.
Friendly helpful staffCLYDE M.
Your allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.KEVINGLENN C.
Maintenance: U-Haul Van had an oil leak; oil leaked several spots in our driveway.DEANNANANCY SMIT B.
Warn customers that the gas gauge does not work properly. Because of its faultiness, I put a quarter of a tank more gas in it than was needed when I refilled it before return.JILLDENISE R.
Resources hired to help load never showed up. I ended up loading the truck with Just myself and 2 women. This was unexpected and unacceptable. I will hesitate to ever schedule help through Uhaul again.MICHAELFRANCIS S.
Great service from Debbie, Kassidy and Bonita.WILLEDWARD H.
I have storage units with these folks and have rented trucks on multiple occasions. Each time they are courteous, efficient, and helpful. Highly recommended!TRAVIS B.
Maybe a drop box for pigtails...Dillon P.
Everyone that works there are awesome and take great caRE of there costumersJEFFREYSCOTT W.
Keep up the great work effort. It shows!HENRYJ T.
Had all size trailers on hand.I needed one right away and they processed me quickly.REYNOLDANDREW T.
Nothing. Everything was handled perfectly.RONALDWILFORD C.
Excellent service and very frirndly, would recommend future use to everybody in area. Only improvement I know is better advertising for this location.DANIEL M.
The truck did not idle well and stalled on me at one stop.Bruce E.
I reserved a 15' truck 3-4 days prior to pick up. I actually went into the location to do this. When pick up day arrived, somehow I was not in the system to pick up at that location but at a different one. I had to wait 30-45 minutes for the transfer to take place. After we inspected the truck we were informed that the dolly would be charged if the zip tie was broken. When we arrived home and opened the back we then noticed the zip tie was broken. I called the location multiple times with no response. I had to drive back to the location to inform them that the zip tie was broken prior to us renting the vehicle. They said that would be fine. Once we returned the vehicle the receipt was updated with the mileage I used. The next day I saw 2 identical charges for the truck rental. This made my account be overdrafted and charged $29 each time the something I had scheduled to come out of my account. I am very displeased with this. I called U-haul customer service and they said it was a glitch in the system but it would take days for the credit to appear back. Really bad mistake during these times. I am in the Army with 2 children and having a rough time during the pandemic. My husband was laid off and I due to the circumstances and I was the only one working. So to be without money for days was very stressful. That is exactly why I don't like providing my card information for it to be stored in a computer for a company to make mistakes like this.MARQUITAROCHELLE D.
I thought that the place to get the rental went well. However, the truck on the way to Alabama broke down in NC. After dealing with roadside assistance, I was stuck on the highway for 2 hours before someone came to look at the vehicle. The gentlemen was unable to figure out what was wrong with the vehicle due to all the error codes that were present including the speedomitor no loner working, the gas read as empty, check engine light was on and the stability controls were not working. When speaking with roadside assistance again, they said we needed to get the vehicle towed to Charlotte in order for me to get a new rental truck. I went ahead and drove the truck to a small gas station to wait. Basically from 11a to 4p I was dealing with this mess and a tow truck never came. I was able to drive the truck very slowly to the uhaul in Charlotte. When I got there they were able to get me the new truck. However, they closed right at 5p. That tells me that by the time uhaul would be able to get a tow truck out, it would have been to late and I would have been stuck in NC. This whole ore deal was unacceptable and I am very frustrated with the way uhaul dealt with the situation. By the time I got on the road it was 6:30p causing me to not bet to Alabama until midnight. It should never have taken 7 hours to deal with this problem. I am unhappy with uhaul with the way they handled this situation. I feel that I should get a little bit of a discount with the amount of money I paid. Lastly, I lost $45 dollars in gas when I filled up the previous truck before it broke down and I feel that I should be refunded that amount of money.Justine M.
People were great and very helpful.KERWINLEE M.
Don't pull a bait and switch on pickup locations. This cost me an additional 15 miles and my time. If you can't honor the reservation say so at the time.STEVEN S.
1. In the middle of the pandemic, not even one of the half dozen employees who worked in the office or who came in from another part of the facility was wearing a breathing mask. 2. After I had moved the assigned trailer by myself and connected it to my vehicle, I discovered that the door would not open. I drove the 100 yards to the office and was told that, "Sorry, that door has been stuck for a long time, you'll have to drive back, disconnect that trailer, and hook up to a different one."John M.
A bit of a long drive to drop off the truck, but it was a very nice facility.MICHAEL B.
My rep Cassidy was wonderfulMARKMARIO E.
Cassidy and entire staff helpful and friendly and very patient with me, a first time trailer renterAlexander W.
Very helpful service. They answered all my questions. I would recommend this to a friend.Marc L.