Customer Reviews for First Lube Plus
(Concessionnaire U-Haul dans le voisinage)

426 évaluations

615 Liberty St NE   Salem, OR 97301

(503) 375-2101

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(503) 375-2101

615 Liberty St NE
Salem, OR 97301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nice newer vehicle but had been smoked in and seats were covered in pet hair. Vehicle smelled like nicotine and bad air freshener.

Vance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erik L. 
Évaluation :
5

The guys were very friendly and helpful. It was a lube place so I left my car and got the oil changed while I was gone. Very nice people.

HOPE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Y. 
Évaluation :
5

The location on Liberty Street by the Oil Change place was excellent--the guys went above and beyond to help me and make sure I had everything I needed. They were so helpful, courteous, and kind! Thank you for making my difficult moving weekend a breeze!

Emily L. 
Évaluation :
3

Ensure there are a minimum of locations required to drop off equipment. Don't make the customer travel to multiple locations to drop off equipment.

Theodore H. 
Évaluation :
5

Very nice people. Effortless transaction!

Karen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O. 
Évaluation :
5

Having to pick up the uhaul in Prineville instead of John Day was a hassle. While you do allow extra miles that doesn't cover the fuel costs. The staff at both locations were exceptionally friendly and helpful.

Rayme L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane B. 
Évaluation :
5

Dropped off after hours, but I called and spoke to the office. The person on the other end was very helpful and friendly.

DAVID D. 
Évaluation :
5

The guy who helped unload the trailer was very professional. Had good customer service.

victor A. 
Évaluation :
3

The staff is great, professional, courteous and funny

Elsa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Becky W. 
Évaluation :
5

Staff was super friendly and helpful.

Meagan W. 
Évaluation :
1

Asked for a return receipt when I returned the vehicle. They said it would automatically generate in 10-15min. I also left my car keys in the truck and called afterwards. The employee said he searched the truck and didn't find them. I came back on Tuesday to request an updated rental agreement. I got the receipt but was charged two extra days instead of one. Additionally I looked in the cab for my keys and they were lying under the driver seat. Nice guys, just really poor attention to detail and customer service.

ROBERT GEORGE Y. 
Évaluation :
5

All three employees were pleasant and professional. It was a pleasure dealing with them.

Peggy S. 
Évaluation :
4

Don't tell customers that a uhaul location is open 24/7 when that is not a true statement. Maybe open seven days a week but open/closing times were not 24 hours open!

Norman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Manny was fantastic! Very personable and welcoming. Helped unhook the safety chains from under my car on the auto transport for me.

Kendra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA NAOMI O. 
Évaluation :
5

Nothing. Excellent customer service and amazing eye candy! 😜

GINA S. 
Évaluation :
4

Solid customer service! Thanks!

JEREMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford S. 
Évaluation :
5

Best rental agency ever! Good job guys :)

MICHAEL G. 
Évaluation :
5

You guys are awesome! Thank You! Very Much!

BRETT ALAN R. 
Évaluation :
5

The online process is rather annoying with pushing so many Uhaul products and having to to keep selecting “No thanks”….

SHERRI J. 
Évaluation :
4

Clean the inside of the truck. The employees were very friendly and helpful.

LINDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
1

Make sure bum poop isn't where one can step on while checking uhaul

LESLIE R. 
Évaluation :
5

I have used Uhaul many times and have been pleased with the service but this was by far the best experience! MOST helpful staff and management!!

Bill P. 
Évaluation :
5

The entire rental process was extremely smooth and quick. The staff were helpful and polite.

Rich P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN ABBOTT I. 
Évaluation :
5

Maybe have some more options in equipment available such as vehicle tow flat beds

Curtis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinquilino M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURKE S. 
Évaluation :
5

Quick and easy. Service was excellent and the truck looked like new.

Teresa W. 
Évaluation :
5

Make sure the key is readily available when promised

SHAULA ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMILCAR P. 
Évaluation :
5

Nothing I can think of.. it was a great experience!

Susan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
5

Keep using First Lube Plus. They are amazing.

Jeff P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CIERRA M. 
Évaluation :
5

They are fantastic, professional and friendly!

JODI LYNN L. 
Évaluation :
5

When I arrived, the agent walked out immediately and gave great directions on where and how to park the truck. Leaving the truck and checking out took out almost no time at all. It was wonderful.

Jonathan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANNETTE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN A. 
Évaluation :
3

constantly being contacted to 'change' drop off site locations and desired times. Site rep was just interested in conducting an 'instant turn over' of the unit - took NO time to review contract - just asked if there were issues as he reached for the keys and said 'buy'.

CHARLES K. 
Évaluation :
5

We received a warm welcome, assistance in accommodating our schedule, it couldn't have been a better experience.

DAWN MARIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY F. 
Évaluation :
2

The staff members there were great, but since it was not a true U-Haul location, there were a few major issues. First, we added a dolly to our U-Haul order, but they didn't have any at that location. Second, and most frustrating, the tires weren't properly checked before we picked up the truck. They were full of air when we picked it up, but as we loaded the truck, one of the tires went completely flat. It turns out that the tire valve was broken and needed to be replaced. That led to a very stressful moving day as we contacted Roadside Assistance for help. There are pluses and minuses to having Roadside Assistance be fully online, but overall, it was a pretty negative experience. If we weren't in an area where internet was available, we wouldn't be able to get help. It would be more beneficial to have someone available by phone for Roadside Assistance for those people who are in a situation where internet isn't available. Also, it was frustrating to get multiple answers from Roadside Assistance, ranging from: we would have to pay for the tire out of our own pockets and then MAYBE get reimbursed from U-Haul or the rental location to finally getting approved to go to Les Schwab to get the tire fixed on U-Haul's account. In those situations that were no fault of the customer's, the customer should not have to pay extra expenses.

LAURA ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
1

Stop forcing people to go online to check in and return trucks. I want to talk to a real person on the phone

eric T. 
Évaluation :
5

great , very proffesional

Alex B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary W. 
Évaluation :
5

Very personable. Setup and off in less than 15 minutes.

ALAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE F. 
Évaluation :
5

Very helpful and friendly staff. They got me set up and out the door fast, and with a smile.

Ian Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

The 800 number customer service was horrible. This does not apply to the pick up or drop off locations. The store I requested was not available to pick up at and the drop off location was changed after I made the reservation. I was asked to come pick up the trailer 3 days early and drive 30 miles further to get it. The 800 number never extended the reservation for the additional 3 days so the return date was 3 days sooner than it was supposed to be. This took another call to the 800 number who was less than helpful and wouldn't give me the additional 3 days. She had to call transportation who confirmed the error that was made and processed the correction and additional 3 days to the rental. The staff was very friendly at both pick up and drop off locations, sad the 800 number service is so poor. Fix your customer service experience.

KYLE B. 
Évaluation :
4

Dolly had a brake light out but other then that all was good. Got the job done.

ROBERT GALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY F. 
Évaluation :
1

There was cigarette ash in the cup holder, candy stuck to the floor, dirt in the cab, and garbage in the back.

BENJAMIN L. 
Évaluation :
5

First Lube Plus is the finest truck/trailer rental I have ever experienced. The location is easy to find, plenty of parking. The establishment is organized and clean, indoors and outside. The staff were friendly, efficient and competent. The information about rental, drop-off, insurance,etc., was presented clearly. I will certainly use First Lube Plus again and will recommend it to all my friends.

John P. 
Évaluation :
5

Staff were great and the location is very simple to get too and out of

Clayton B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
1

Try cleaning the trucks that you rent out especially considering covid-19 My truck was DISGUSTING their we're Orange syringe caps, catheter wrappings, tons of dog hair, dog saliva, trash, food pieces, what appear to be human beard clippings! Windshield wipers did not work, was told there was a half tank of gas inside truck but their was only a little over a quarter tank. One of the men inside the First Lube Plus was not wearing a mask! They we're NOT adhering to any of the covid-19 regulations. I am currently working with U-haul to "fix" this issue. I had already had two people waiting for me that were being paid by the hour or else I would not have accepted the truck! Do Not rent U-haul from First Lube Plus in Salem Oregon I recommend going to the 12th street location.

KEVIN J. 
Évaluation :
5

Timo and Dave were fantastic to work with. We rented a 6x12 trailer that had some miles on it, but was in great condition and traveled without any issues whatsoever. Thanks U-Haul. We'll be back when we need to rent another trailer. Ray Gauthier

RAYMOND GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Everything was perfect and the people there were really friendly and helpful. We will be going there again and will recommend them to all our friends and family

JANET SUSAN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARTURO A. 
Évaluation :
5

I didn't have a reservation and they still had what I needed. Easy, no hassles, good experience...

RICHARD SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeBorah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen D. 
Évaluation :
1

The employees did not have face mask on. Two employees! Not one but two in the small office space. The employee there also had a huge vape pen on the desk. I preordered my truck and an appliance dolly. They didn't have the dolly. It took over 30 mins to get are truck. As well I as I was over charged for mileage. I over estimated at 17 miles to be safe and used 9 ,did not receive a refund. Absolutely worst experience ever would never recommend to a friend. I actually am letting people know to never use uhaul again.

ROSEMARY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

It was a drop off. He was nice

KATHERINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myah M. 
Évaluation :
2

Workers were not knowledgeable in all the ins and outs of transaction. Dirty truck. Less fuel than what was said.

Aaron P. 
Non les évaluations ont été soumises pour cet établissement.

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