Customer Reviews for First Lube Plus
(U-Haul Neighborhood Dealer)

539 évaluations

615 Liberty St NE   Salem, OR 97301

(503) 375-2101

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(503) 375-2101

615 Liberty St NE
Salem, OR 97301

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIANO CARA 
Évaluation :
5

Uhaul changed the location to pick up truck and it was further away from my location, then they only gave less than 70 miles to do my business so I got charged an additional $30 for mileage which was about the distance between them and the position I started at... it's like an algorithm to get a little more mon ed y and time from people

Marc Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Wulf 
Évaluation :
5

It was a very comfortable experience driving the truck. I loved how smooth it was and I highly recommend it.

Martha Naylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Edwards 
Évaluation :
5

Glenn not only handled business well, but more importantly, genuinely cared for his customers

Robert Chappell 
Évaluation :
5

Thank you for the good service fast,honest !In and out fast! I have a lot of questions ⁉️ They very helpful in helping me choose the proper truck! Again thank you Uhaul!

george torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Hunter 
Évaluation :
3

They charge me for 2 days when I only need the equipment for one .!!

blanca leal 
Évaluation :
5

Wish I would've noted that man's name. Wonderful experience. It's not often that I have not one single thing to whine about. But there you go. Pick up and drop off like flying a jet on the US carrier. Perfectly done.

robert gerber 
Évaluation :
5

This location missed checking in the vehicle

JEFF DAGOBERG 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mauricio Jaramillo 
Évaluation :
3

The truck was filthy. Self-serve was relatively easy, so I would recommend based on that

Maria Rothenburger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara Jakobitz 
Évaluation :
5

Your staff are excellent.

Jan Reibach 
Évaluation :
4

I just would like to know exactly what my charges were?

susan corbitt 
Évaluation :
2

Once again, no way to tell this was a u haul except there was a truck in the lot, otherwise I would have drove right by. And I'm a bit disappointed I didn't get to leave a review on the app. I get there are a lot of moving parts and you are trying to do your best but it didn't work very well.

Bruce Richards 
Évaluation :
5

Service was friendly and efficient.

RODNEY GOULD 
Évaluation :
1

We were charge for 5 gallons of fuel when we had already put 3 plus in it. We only went a little over 18 miles in it. It was full when we took it , we put 26 mile worth of fuel i the Uhaul. They put another 32 plus miles worth in it and billed me over 35 for it. Am now waiting on a call from the district manager to talk about this, not only that when I went to return the truck the kid sitting behind the counter was asleep. Will never recommend this location to anyone I know.

Nanette Abbas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry barza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP DEEKEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen Govenettio 
Évaluation :
5

Excellent service, appreciated so much

mirian muthee 
Évaluation :
5

The guy was great. Most efficient U-Haul experience I've ever had. All other experiences have been tedious and lengthy. I greatly appreciated that on a very long day of moving. Merci!

Renee Stenbjorn 
Évaluation :
4

The tow was great

Michael Graves 
Évaluation :
5

This was such a great place to rent a U-haul from. I can't praise this business any higher. They were so nice and answered all my questions.

Tamera Fennimore 
Évaluation :
3

A little cramped in parking but otherwise felt far less like it was just a scam to get you somewhere with your driver's license.

Jesse Snavlin 
Évaluation :
5

The staff was amazing and helpful and I needed the truck for a little extra time and they were very understanding

Moriah Morgan 
Évaluation :
5

Very pleasant experience, thanks!

THOMAS VITOLO 
Évaluation :
4

These guys came right out to help and unhook the trailer. They were unsure how to verify whether the tail lights were functioning.

James Lowry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Brutscher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Watson 
Évaluation :
1

I had to follow up repeatedly to ensure that my rental had been processed correctly. I wish I could have some $$ refunded due to the stress and taking time out of my day to contact U-Haul so I wouldn't be responsible for the trailer I returned.

Patrick Maes 
Évaluation :
2

I was not shown or made aware of the contract and did not sign a contract in advance. I was not made aware of any additional fees before hand. Receiving emailed contracts without my signature on the day that I was moving not knowing that they were being sent is totally not cool and unacceptable. Because I was moving, I did not check my email for days. The surprise DOUBLED expense on something I did not agree to is NOT OKAY.

Suzette Williams 
Évaluation :
5

The guys that worked there were extremely helpful by packing the boxes out to the truck for me, and were very kind.

Keri Kestermont 
Évaluation :
3

When we rolled up the back door there was a milk jug 1/4 filled with urine. It was disgusting

Stacie Price 
Évaluation :
2

We had to run all over for the appliance dolly after we had one reserved. We ran all over in the u haul wasting our time , gas and mileage. They still charged us full price for our mileage and gas horrible

ronald Currier 
Évaluation :
1

I got sexually harassed by one of the employees and the car smelled like pee.

Emilia Kaldis 
Évaluation :
5

I would like to have a minuet and mentioned about important point. All the driver have small vehicle and they don't really know how to drive big track, if it's possible to have rear camera and some sensors, that will help alot to avoid crash or have accident. Thanks

Ramiz Khadhoori 
Évaluation :
5

The staff @ this location were very professional, I use this location for all my U Haul rental needs!

DAVID YBARRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Jaworski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Dangelo 
Évaluation :
4

The staff at the U-Haul place that I rented the truck from were very excellent.

david wiedeman 
Évaluation :
1

Truck was not clean there was bird seed inside and outside the truck there was no communication between us and the leasing office parking was a nightmare for dropoff

Taylor Gomes 
Évaluation :
5

Great customer service from especially Glenn and also Sam on the phone , & Jose on return Fast, friendly, outstanding! Merci.

Nancy Kahumoku 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Palodichuk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Stevenson 
Évaluation :
3

Don't say one thing and do another.

CHRIS PAINE 
Évaluation :
5

The guys were great, very friendly, probably. Give these men a raise.珞

Stacey Giometti 
Évaluation :
2

I received the trailer with water inside of it and it smelled like old cigarettes inside. The employee seemed out of it and was not very helpful. I asked him to charge to my credit card on file and asked to double check it was my Discover, to which he just replied "I dont know". He also didn't immediately come over and help me back my car, I just did it myself because I did not want to keep waiting. Not very professional. Did not make sure my brake lights etc worked once hooked up.

Amanda Aigner 
Évaluation :
5

This location was incredible. This was the best rental experience. I've had, the customer service at First I Lube is absolutely excellent

Nate Collins 
Évaluation :
2

Did not have all the blankets we originally requested. And the bags didn't have the number of blankets that there was supposed to..

Larry Link 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy Stemen 
Évaluation :
4

Little disappointed that I was told the rental included a dolly, when we picked up we were told they had none. We were told we could go to another uhaul and get one. We had no extra time to do so. Ended up borrowing from a neighbor. However did have one at our destination.

CYNTHIA GRIGGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron mccraw 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary rodriquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Nagent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Havlin 
Évaluation :
3

Upon returning the truck, I could not get anyone to come out and do a walk thru to make sure we returned it in good order. Not that their was anything wrong, but I was a bit surprised how trusting they were. Overall my experience at all three locations was a good one, just a few little things that would have gone a long way with your customer service.

Gina Wolf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY SEELEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy Dreyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Gardner 
Évaluation :
5

Maybe check the back of the units before renting. Left a dolly and towel in the back.

Ty Sisler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Hilsabeck 
Évaluation :
5

The customer service attendant was knowledgeable and courteous. Everything went smooth.

Todd Larrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Emery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Dorson 
Évaluation :
1

The kid behind the counter was a moron. He didn't seem to know what he was doing. When I asked if we were close to finishing the paperwork because we were on a deadline, his answer was just "I don't know we have to put in the correct answers first" when I asked what that meant he replied "I don't know, the answers aren't correct yet" when I asked him to help hook up the car dolly he insisted we move the truck closer. I suggested he just pick up the tongue and move the dolly to the truck he looked at me and replied "I'm not picking that up" I also had a 20 % off on my initial reservation but after changing the pick up location 3-4 times on me somehow my discount was lost. The boy genius struggled so much with the paperwork on the dolly it wasn't worth my time to deal with him anymore. I'm only quite frustrated that after being assured of a close pick up location for the tow dolly I ended up having to go more than 50 miles each was in the wrong direction of my move to pick up the dolly. That alone cost me almost $50 in gas and what did I get for comparison? "We'll add 80 miles to your trip at no extra charge" that was insult to injury.

Buddy Ziehe 
Évaluation :
2

The two guys inside asked for the keys but didn't come check the truck or anything. I asked if they needed to see my paperwork but they said just give me the keys.

Celeste Woodman 
Évaluation :
5

Quick customer service, even though I was going to use the self serve option they came out and got me entered into the system and on the road quickly

joseph kast 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki Rust 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Ebeling 
Évaluation :
5

There was some black residue on the floor which got some stuff dirty.. that's to be expected when moving though. Nothing is perfect. All the employees were super nice at this location as well.

Mike Redick 
Évaluation :
5

The guys there were great. Highly recommend them.

Glenn Ables 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rafael ruiz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy Esch 
Évaluation :
5

Good service but maybe have more dollies and other equipment available. I had reserved a furniture dolly and utility dolly and had to go to another location to get them.

Paul Samollow 
Évaluation :
5

The attendants were very helpful and accommodating. Extremely pleasant and friendly.

Micheal Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Potts 
Évaluation :
3

The pick-up place was alright. the person who helped us was very efficient and very nice. Tried to be helpful. But we had to go to ANOTHER location to get blankets and dolly. AND at that location they had at least 5 trucks of the same size. I get some may have been spoken for, but not all, I am sure. So, to go to another location for items was ridiculous. AND we had to add oil to the truck about halfway through our trip as the oil light came on. After picking up the truck from a car repair shop? Really???

elizabeth grafton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM HEINEMANN 
Évaluation :
5

Everything was great. Best U-Haul experience to date!

Cynthia Orahood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Gimbel 
Évaluation :
4

Staff was extremely helpful and friendly and went above and beyond to makes sure I had what I needed for as long as I needed.

Alexander Wolff 
Évaluation :
4

The van was dirty out side and in side. The van ran ok, no problems with it's operation. Would be nice to have a clean van to use.

Donald Flesch 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda Goedel 
Évaluation :
5

Nothing. It was a great experience

karen black 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Sabin 
Évaluation :
5

Great people, very helpful. nice big lot to get around.

Ron Welter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sara talbott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Metully 
Évaluation :
3

Quality of customer service could be improved to be more friendly.

glen oeschs 
Évaluation :
3

I added an Auto Transporter and it caused much confusion and you had me driving an hr to Eugene to pick-up both at one location when they were both available at the Salem location 15 minutes from my home.

Shawn Young 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert Eschler 
Évaluation :
5

I didn’t have any problems.

William Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene Bynum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Duncan 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page