Try cleaning the trucks that you rent out especially considering covid-19 My truck was DISGUSTING their we're Orange syringe caps, catheter wrappings, tons of dog hair, dog saliva, trash, food pieces, what appear to be human beard clippings! Windshield wipers did not work, was told there was a half tank of gas inside truck but their was only a little over a quarter tank. One of the men inside the First Lube Plus was not wearing a mask! They we're NOT adhering to any of the covid-19 regulations. I am currently working with U-haul to "fix" this issue. I had already had two people waiting for me that were being paid by the hour or else I would not have accepted the truck! Do Not rent U-haul from First Lube Plus in Salem Oregon I recommend going to the 12th street location.KEVIN J.
Customer Reviews for First Lube Plus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Salem, OR 97301
Services dans cet établissement :
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Timo and Dave were fantastic to work with. We rented a 6x12 trailer that had some miles on it, but was in great condition and traveled without any issues whatsoever. Thanks U-Haul. We'll be back when we need to rent another trailer. Ray GauthierRAYMOND GEORGE G.
Le client n'a pas laissé de commentaire.ELIZABETH W.
Everything was perfect and the people there were really friendly and helpful. We will be going there again and will recommend them to all our friends and familyJANET SUSAN S.
Le client n'a pas laissé de commentaire.ARTURO A.
I didn't have a reservation and they still had what I needed. Easy, no hassles, good experience...RICHARD SCOTT S.
Le client n'a pas laissé de commentaire.Warren L.
Le client n'a pas laissé de commentaire.DeBorah B.
Le client n'a pas laissé de commentaire.Glen D.
The employees did not have face mask on. Two employees! Not one but two in the small office space. The employee there also had a huge vape pen on the desk. I preordered my truck and an appliance dolly. They didn't have the dolly. It took over 30 mins to get are truck. As well I as I was over charged for mileage. I over estimated at 17 miles to be safe and used 9 ,did not receive a refund. Absolutely worst experience ever would never recommend to a friend. I actually am letting people know to never use uhaul again.ROSEMARY V.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Will B.
Le client n'a pas laissé de commentaire.CHRISTINA H.
Le client n'a pas laissé de commentaire.Michael R.
It was a drop off. He was niceKATHERINE C.
Le client n'a pas laissé de commentaire.CHRISTOPH DANIEL L.
Le client n'a pas laissé de commentaire.KATHERINE C.
Le client n'a pas laissé de commentaire.Myah M.
Workers were not knowledgeable in all the ins and outs of transaction. Dirty truck. Less fuel than what was said.Aaron P.
Cool people. In and out with no problems.Venessa M.
Le client n'a pas laissé de commentaire.dan R.
Le client n'a pas laissé de commentaire.Kara S.
Le client n'a pas laissé de commentaire.sheridan L.
They needed to send me to another location to have my vehicle loaded on transport trailer.cheryl H.
Le client n'a pas laissé de commentaire.RUDOLPH G.
The crew is the most helpful and considerate I've ever dealt with. I will recommend this place to any one moving and for oil changes.Andrea S.
The cab was leaking water and I wasn't sure if it had been cleaned by the previous renter.Sarah P.
Nothing wrong with location. Just you at UHaul suck. Your app sucks and took me 30 minutes to fully check in and get the truck. Customer service and policies suck. Wouldn't except a picture of my passport and "needed" a picture of my expired driver's license. It's fucking expired so why would I carry that around with me? I have my current license. So stupid. Why do you even need some of that info? One of my contacts was called and then put on hold for 7 minutes. I had to wait on hold to talk to someone who couldn't answer any of my questions when I reserved it in the first place for over 20 minutes. Your service is appalling and I won't use in the future if I can avoid it. Not to mention fees that were not disclosed before the reservation. Go fuck yourselves.Kirk A.
keep up the good work!keith W.
Your employee's helped me out when I needed help close to closing time. You are lucky to have such good workers.George J.
After Uhaul corporate sent me to pickup at a different location than my preferred location which was First Lube Plus, Timo-an employee at First Lube Plus- went into the system and changed it back and was excellent at customer service! At pickup, Timo and Joe were excellent to work with making the process smooth and punctual for our moving day.Millyellen S.
Thinking the truck could use a transmission service or maybe a modulator valve to had bad shifting problems when it was cold like sticking in gearMatt L.
Le client n'a pas laissé de commentaire.ROBERT CARLS H.
Le client n'a pas laissé de commentaire.Martin S.
Everyone was nice fast and friendly! Would recommend them to anyone needing U-HaulDEMETRIUS K.
Le client n'a pas laissé de commentaire.Carole D.
Le client n'a pas laissé de commentaire.Ernest H.
Le client n'a pas laissé de commentaire.Dik P.
first the renter should research which location they find the most close to the renter. And as early as possible.John C.
Cab reeked of marijuana, had to drive with windows down which is not great in October.Jason V.
Le client n'a pas laissé de commentaire.Alexander S.
Very good service, and the workers were very friendly and helpful!!dennis G.
Le client n'a pas laissé de commentaire.mario C.
The gentlemen working there were very kind and helpfulRabia S.
Both gentlemen at the First Lube Plus location were GREAT - friendly and helpful. I also appreciated their patience with me, as I was arriving from out of town and was late to pick up the trailer. Even though they were very busy, they kept up their good humor and helpfulness.Joy C.
The lock on the truck was so hard to open that we had to take a detour to get tools to open it. In addition, there were four men at the desk where we checked out the truck. None of them were wearing masks despite a government requirement that everyone wear masks.Jonathan B.
I rented the week before and did not get insurance. I told him my AAA covered it. The next week, we went to rent and on day one I noticed they charged the 8,00 $ fee fir insurance coverage. I called and said I did not ask for or want that. They said they would talk to the manager. Still charged. I kept the trailer an extra day and it was considered â€œin townâ€ when my move was 1â€¢1/2 hour away. I had to return to that location. I drove back and returned it an hour and 1/2 later than the return time and was charged for a theirs day. They never stated that to my husband or I would have pushed and done one more load. For what we ended up paying for the 6X12 trailer and having to bring it back each time cost more in gas than if we had rented the big truck and paid moksha AND DIDNT have to return it at the same location. We won't be back but the kid that works there does a great job. Water under the bridge.cheryl B.
I signed up to use the contactless pick up, where I could sign in on my phone to pick up the Uhaul truck. I booked the truck for 9 AM and had movers scheduled to arrive at 10 AM. When I arrived, the website said I would have to wait until 10 AM to pick up my truck, which would have meant paying the movers to stand around and wait for me. I ended up going inside to talk with the staff, and it turned out my truck was there -- I had parked right next to it. Not sure what was wrong with the website. Staff were nice enough but did not wear masks, so my good intentions with the contactless pickup were completely undermined.Adam L.
On the pick up end, it was as perfect as a transaction could ever be. The only thing that could be improved would be if UHaul could replicate all 3 of the attendants and spread them throughout the entire UHaul chain of service points. These were the most helpful, kind, knowledgeable, and professional representatives for the UHaul brand. Thank you gentlemen! Carl Wyant Moses Lake, WACarl W.
Le client n'a pas laissé de commentaire.Elizabeth W.
Wonderful service!!!cheryl B.
Would like to say that Joe provided excellent service!Nikki D.
The staff are so nice and professional.Brenda T.
I think U-Haul could do a better job with tracking pre-existing damage to their vehicles. When I point out damage without a small sticker I am always told, "yeah we knew about that one" . THEN MARK IT! It is a waste of my time every time I rent from ANY U-haul location to have to look for scratches and dings, photograph them, and find staff to update/acknowledge damage before I can leave.Jonathan W.
stop nickel and diming peopleMikel P.
Thank you for everything.you guys are amazinglisa C.
Easy!Benjamin Fisher D.
Customer Service was very professional and pleasant.Brenda T.
Le client n'a pas laissé de commentaire.Ken G.
Great customer service! Nice people! ThanksLaurie E.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Brenda G.
It needed to be disinfected given the times but was acceptable under normal conditionsChelsey S.
Le client n'a pas laissé de commentaire.Colin M.
The main person I talked to was not very skilled at customer service. A little rude and Condescending. To be fair he may be overworked, but for someone who has never rented a uhaul before, and works customer service, it was frustrating. Overall the details were fine and executed properlyIda B.
Steering wheel and inside door handles were sticky, mirrors were dirty, cabin smelled. There was the previous persons paperwork on the seat too. Doubt it even got cleaned between me and the previous guest which is not okay during this pandemic. Nice employees and location. Terrible truck.kyrstin H.
I was very happy with my entire experience. I rented a trailer and towed it hundreds of miles without any issues.Eric M.
Everyone was nice and informative and the entire transaction was fast and easy.Cooper C.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.lou N.
Road construction made it a bit hard to find/get toKenneth K.
Le client n'a pas laissé de commentaire.Dino M.
It was not clear where to drop off the trailer, but the staff didn't make my husband back into the spot after the first try and just pushed it by hand. Everything was quick. In and out in under 5 minutes. I was impressed.Lia C.
The experience with staff at this location was good. The frustration with the after hours return of the truck made the experience negative enough that I will be renting through another company next time I need a truck. Received a text from UHaul with a link to check in the truck. I wasn't able to get into the link. I forwarded it to my daughter's phone since her phone is newer - She tried multiple browsers and finally found a browser that let her in to the link but then she wasn't able to enter in the information such as mileage at return. I attempted to call UHaul customer service and the message stated that my wait time would be at least 40 minutes. At this point my daughter and I had been sitting in the parking lot for over 45 minutes trying to navigate the required online return (it was stated that having staff do the return the following day would be an extra 20 $charge!! ridiculous - if I'd returned the truck in person staff would have had to do the check in). Ultimately I put the rental contract and keys in the drop box and left a voicemail for the location. They took care of the check in the following day without incident. If you're going to require people to check in through a link the link should work. Waiting over 40 minutes to speak to a UHaul customer service rep does not = customer service! :(Linda S.
Persons very polite and helpfulBill W.
Excellent service à la clientèle. Made it very easy and fast to get my tow dolly. Will return again in futureNehamiah Z.
Good crew working at this location. Very helpfulChristopher S.
Le client n'a pas laissé de commentaire.Jonathan M.
They are quite friendly, courteous, and knowledgeable. Any customer would have a great experience at this location.SARA T.
Le client n'a pas laissé de commentaire.Manuel G.
Nothing! Best service I have ever had from a U-Haul center. Friendly and fast. The best in Salem, OR.John M L.
The staff at the location helped me previous to their operating hours when I was having challenges with the online syystems. High level of service. Appreciate those guys.Thomas H.
It was not clear where the key drop was. There was construction all around making it hard to get into the lot.Michael S.
When the mobile checkout agent refused to accept my credentials they where quick to process my rental.Brandon M.
Well done and keep up the good work!!!Bekah N.
Your system of having the customer refill the gas tank is a scam. You say the fuel gauge reads full ... yes it is above 7/8, but it is not full. I'm told it's closer to full so I'm responsible for returning it full. I work for a charity and your facility is walking distance from our office - 2 blocks- the entire rental was 13 miles, did not idle the engine for any extended period- literally 6,5 miles one way out to pick up a donation and 6,5 back to our office to drop it off, and then back to your office. That truck took over 6 gallons of gas to fill. Hardly the 10 to 12 MPG you claim, is it?Jon W.
the vehicle was on site, but the 24/7 pickup system failed. I wasted an hour waiting for my rental.Jon W.
Everything was fine . They were very friendly. Answered questions etc. However, they did not accept or take my discount coupons, saying I was to use them when I delivered the truck. At the end of trip, gentleman while very friendly said he didn't read or handle any paper work. Result--I did not, have not received my 80,00 $ discount through Coldwell Banker Real Estate. Would appreciate this being handled ASAP and my credit card being credited with this amount. Thanking you in advance. Gelene M. Davisgelene D.
Le client n'a pas laissé de commentaire.michael W.
Guys there were great, very helpful and efficient. I highly recommend this location for your rental needs.Steve M.
Great staff interactionscott B.
I must say, these folks exceeded my expectations. And this at a very crucial time in our history. Thank you so much for taking care of your customers, and making it possible to rent, and return U-Haul carriers.Guy B.
The guy who checked me out at the counter and the guy in the yard were great. Real professionals and I appreciate their apparent work ethic!Paul L.
The only problem that occurred was during the return process. I had to go on the mobile site and confirm that I dropped the van off, if not Uhaul charges an extra 20 $to do it on their own the next business day. I went on the app and the mobile site and even called customer service and still was not able to confirm I returned the vehicle early. I was also charged an extra 20 $the next day. I was a little upset.Antoinette T.
Great costumer service. Timo was professional and made the check in process extremely easy.Jed R.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Lynnette K.
They need more help in there. They told me it would be minute and it was 45 minute. My U Haul was full of dirt and leaf. I had to clean it out before I used it. What I was using it for I needed a clean trailer. I can't believe you charge so much for gas. Yes that is on me but wow. I would like to get the cleaning the trailer money out of it. Your welcome to contact me about it. Brenda@bgmfotos.comBRENDA M.