Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)

915 évaluations

5429 Peavine Rd   Crossville, TN 38571

(931) 210-6046

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(931) 210-6046

5429 Peavine Rd
Crossville, TN 38571

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent

Walter B 
Évaluation :
5

Great job! So nice and friendly and super helpful. Really cared about our experience.

Jill C 
Évaluation :
5

Its the people that make it GREAT !!

William H 
Évaluation :
5

The people there are great, friendly and know their business. Always pleased with how they operate!

Timothy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L 
Évaluation :
5

This location has been and is always ready to help with my moving needs. They are knowledgeable and ready to assist if what I need. Their location is perfect for me.

Tim S 
Évaluation :
3

Was told when I requested a Auto Transporter that it would be within 20 Mile Radius of my Zipe Code 33980 Port Charlotte. We had to drive 70 Miles (140 Round Trip) to Seabing, , Fl. It was a real hardship having to waste a 1/2 Day plus $50 Fuel Cost to get Car Transporter.

Michael R 
Évaluation :
5

Great locstion snd very friendly

michael f 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H 
Évaluation :
1

My wife and I have rented about 6 or 7 trucks and about 7 or 8 trailers in the last 2 months, from Fowlers furniture, Mulch n more, Nanas place and dropped at 4411 chapel hill boulavard u haul, we also have 5 storage units there. All rentals with excellent service and friendly helpful and curtious staff. That's a lot of U-haul business The experience we had at Franklin place Crossville still has me steaming, The lady was so retarded and rude it was unbelievable, She made the experience as difficult as possible and it took an hour and a half to get our rental, then we were given a trailer with a flat tire and she couldn't change the number and had to start all over and couldn't get anything right, and made such a drama. In the end I had to call u haul manager on the phone and get him to sort it out on speaker phone, she then tried to grab my phone and when I wouldn't let her take it she walked off and wouldn't finish the booking and told us we couldn't leave with out her changing the number when the manager on the phone told us we could leave. Seriously I would never go back there or recommend anyone go there she was that retarded and rude, I don't usually bother with reviews but she deserves this one.

NEVIN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam K 
Évaluation :
5

Great place very helpful

Steve D 
Évaluation :
5

Very Friendly and helpful staff

Edmund M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F 
Évaluation :
5

Very friendly staff, very knowledgeable will rent from them again.

John D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey L 
Évaluation :
5

Good people.

Richard H 
Évaluation :
5

Very friendly and thorough

Dale M 
Évaluation :
5

Everything went as planned! I just want to thank UHaul again for everything!

Marie C 
Évaluation :
5

The managers, Kathy and Robey were very nice and helpful letting me know that the truck I leased from the Jackson Michigan location was never supposed to be rented out to me, especially in the condition it was they advised me to go through customer service to get a refund!

Amy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryon J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD P 
Évaluation :
2

They were closed when I got there to drop off the trailer. I had to unhook the chains and straps myself in the rain and then drive my SUV off the trailer in order to be ready for the crew to unload the truck first thing in the morning on the following day

Dominick G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce C 
Évaluation :
5

Manager was great and they provided excellent service

VICTOR W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G 
Évaluation :
5

Great customer service! Will happily go there again.

Dean J 
Évaluation :
5

ALL AWESOME!!

JACKIE J 
Évaluation :
5

Service & Cost were great. Will use them again & tell others to as well.

Bud E 
Évaluation :
5

Super nice staff and nice visit to get my rental.

William D 
Évaluation :
5

Very friendly and helpful

David p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter G 
Évaluation :
5

Friendly and courteous!

george e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S 
Évaluation :
5

Very friendly and very helpful

Richard A 
Évaluation :
5

Friendly and very helpful

David P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorri c 
Évaluation :
5

Such an easy drop off. Owner was wonderful.

linda m 
Évaluation :
1

Most of the problems stem from Uhau.com. Worst rental experience in my 72 years of living. No returned phone, calls. Nothing working on automated pickup. Rude employees EXCEPT for the last lady that helped me from West Virginia. It was just awful and YOU SHOULD PAY ME!!!

Victor W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenan O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David p 
Évaluation :
4

I used this location a couple of times and have been satisfied. This is the first time for 24/7 pick up and struggled with it. However the truck they gave me this time was clean but felt very unsafe driving it. It would shake going down the road and felt like it was coming apart. I was afraid to get it up to hiway speed because of it. Also, the brakes were very slow to respond. This is the first time I've had a bad truck or a bad experience with Uhaul so it won't deter me from using you again.

Robert F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george e 
Évaluation :
4

The people behind the desk did a fantastic job

DAVID K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA D 
Évaluation :
5

Very Helpful and pleasant.

Robert B 
Évaluation :
5

Great people, upbeat attitudes.

Micheal B 
Évaluation :
5

Fantastic experience, smooth transaction, incredibly friendly staff at this facility!

Karen S 
Évaluation :
5

Nothing. Excellent service from great friendly employees. Well. On second thought. A Pina Colada might be nice. But, I digress…

BRIAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M 
Évaluation :
2

Uhaul online check in did not work. Was charged two additional days. Called Monday t get corrected. Never heard back from complaint from 1800 number. Not happy. Still trying to resolve. Talked to Franklin Place in crossville and cool springs Uhaul. Both said ok to drop using 24 hr check in. Not found out yet what went wrong. Not impressed. So far.

Richard c 
Évaluation :
5

Great place to rent a U-Haul.

Doug A 
Évaluation :
5

Everyone involved desires a pay raise.

Jon G 
Évaluation :
5

Very nice people to do business with

Jeff S 
Évaluation :
2

They were 2,5 hours late.

cindy w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W 
Évaluation :
5

Need a sign that states entry door is on back side of building.

Ted L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Y 
Évaluation :
5

Nothing!! The operators at this location we VERY kind and thoughtful. They were the most service oriented people we have come in contact with in a long time. WE WILL HIGHLY RECCOMMEND their business to everyone we meet that has a need. Thank you so much!! Scott

SCOTT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D 
Évaluation :
5

Have a backup to digital access. Due to technical difficulties to pick up van, waited over 2 hours. A written, paper backup would have been quicker. They employees at this location was extremely pleasant and kept me informed the entire time I was there waiting for the"system" to work to both login the vehicle that had been returned as well as dispatching it to me. I find it very hard to not accept a check and a written contract to be signed at a time when the entire digital system was down and had been down since early morning.

lyn r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ginger F 
Évaluation :
5

Truck had a lot of miles on it and did not drive so smoothly.

Irwin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
5

Everything was great. It was a pleasure doing business with Franklin Storage Place and U Haul. I will do business with them again. Thanks, Wayne

WAYNE W 
Évaluation :
5

Very friendly and efficient. Would recommend without reservation.

Robert H 
Évaluation :
5

The only problem was their Wi-Fi didn't work at all. But over all I'll take my business there from now one!! Thanks guys

Phillip C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marvin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B 
Évaluation :
5

Excellent uhaul facility. Staff are great to work with. The entire team are customer friendly

Angelika L 
Évaluation :
1

Franklin Storage location is horribly ran and not customer service focused in the least. Current staff is not friendly and not helpful alway citing some misconceived discussion with an area rep for UHAUL. Owner of facility cites one price for storing UHAUL boxes, UHAUL website cite yet another rate and my contract cites yet another rate. Beware of this facility, it would be in best interest for all to avoid dealing with current personnel. Unhelpful to say the least and very spiteful if you disagree with them. Will not release your UBOXES unless it is convenient to them nor will they accept the UBOXES back unless it is convenient to them. It would be in best interest to stay clear of this location, there are others in crossville TN local. When they do release UBOXES they do so without the proper covers which damages your goods when rain penetrates the wooden UBOXES. Steer clear of this location or your frustration level will nearly give you a heart attack. Current staff is not proficient with computers or any skill at customer service. Stories change daily.

nicholas k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic J 
Évaluation :
5

Very friendly staff

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P 
Évaluation :
5

One of the best experiences I have had with U-Haul.

Arthur O 
Évaluation :
5

Have a 4X7 open trailer available at Franklin Place Storage.

James S 
Évaluation :
5

Absolutely super folks at this location. They were very helpful, listen to my needs and provided me exactly the right tool for the job.

RICHARD F 
Évaluation :
5

We thought the man who helped us (Stuart) was especially nice and helpful.

Eric R  |  Expérience générale 
Évaluation :
3

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Tony K  |  Expérience générale 
Évaluation :
5

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

joseph g  |  Expérience générale 
Évaluation :
5

Great customer service. Very secure facility.

BERNIE G  |  Expérience générale 
Évaluation :
4

Nice facility.

TIM H  |  Expérience générale 
Évaluation :
1

We arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.

Privacy R  |  Premières impressions 
Évaluation :
1

Reserved unit online. Also called to confirm Sat dropoff would work. Upon arrival learned that owner had forgotten was out of town. Entry code provided via phone didn`t work. Had to make other plans

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page