Le client n'a pas laissé de commentaire.Penny C.
Customer Reviews for FSB Auto Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Jackson, TX 77566
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone was so nice. Quick & helpful.Patti T.
This is a auto repair shop that is very cluttered and a bit off putting. The guy that received the UHaul was friendly and made the drop off very quick.Gregg S.
Le client n'a pas laissé de commentaire.MICHELE N.
Le client n'a pas laissé de commentaire.ARTHUR G.
I had a blow out on the truck and was not able to use the truck. I don't think I should have been charged for the rental of this truck.BLAINE O.
It was such a hassle to even rent, I needed a van to pick up my mothers things as she just passed away and the whole process was a nightmare and overwhelming. Now I'm being charged even more fees and my rental price doubled out of nowhere. I'll never use uhaul ever again.Miranda H.
I was told it would cost me 20 $-40 to return truck a day late. Instead I was charged 118 $and had to wait 30 minutes because they lost my reservation. I was charged 2 extra days because I didn't have a ride back until 12:45. What a rip.LIN B.
I would not recommend using UHaul. The check in that was to be completed online did not work and I was charged an extra 20 $for "after hours" return. I think that this is a scam and the online website does not work so that the company can charge more money.REBECCA B.
When I attempted to drop off the truck, the location was void of people and it was difficult finding a place to park. I opened my phone app and attempted to go through the return process. It did not work, and I was pressed for time as I needed to go to my job. The phone app refused to recognize I was at the location, although I had my phone configured properly. I tried on my wife's phone. It did not work either. I finally was able to speak with an FSB Auto employee. His reply was, " Yes, there's been a lot of these kind of problems. It's not my job so I don't know what to do. You can wait for the lady to get here in an hour or so." I tried calling the toll free number and no one would answer. After 45 minutes of panicking, I attempted the phone app again, and it worked. The employee had already relocated the truck so I had to walk around the lot, find a key so I could go through the process. The entire experience was the last for me! From beginning to end, This was a bad experience and I will not do this again.MICHAEL R.
Location services for returning truck should include the property line rather than just the building. Walking around at night in an unfamiliar neighborhood while trying to check in a vehicle is unsafe.JAMES S.
Le client n'a pas laissé de commentaire.PAULA MAE E.
Had no direct interaction with personnel so I can't say muchDIANE W.
Le client n'a pas laissé de commentaire.Brad I.
The nice lady that rented us the Truck was great. Best service ever.JOHN STANLEY C.
Le client n'a pas laissé de commentaire.FELIPER G.
Le client n'a pas laissé de commentaire.Rolly B.
Nothing. I had a great experience!Joseph O.
Le client n'a pas laissé de commentaire.RHONDA L.
Le client n'a pas laissé de commentaire.CHARLES T.
We were called a few days before and told our pick up location had changed. Then when we got there, they did not have a truck available because 2 renters had decided to keep the truck an extra day. We had to go back to the original location and get a bigger truck and had to pay the extra 40 $for something we had no control over. Not happy about that at all.RODOLFO L.
Le client n'a pas laissé de commentaire.Wade A.
Easy and simple ðŸ‘Œ. Good hard working people.ALFREDO Z.
Maintaining the vehicle would be a good start. I rented a 26 foot truck. The vehicle was not a smooth ride by any means. On the way to return the vehicle, it blew a radiator hose. The retailer wash their hands of any responsibility. It took 58 minutes on hold to finally speak to someone for emergency road assistance. Although the young lady I spoke to for the road assistance was nice enough, it still took quite some time for A wrecker to get there. Because of course by that time the retailer was closed, I had to remote turn in the truck. The remote ternion with the cell phone wouldn't work, just kept telling me there was a problem on their end and I would have to try again, over and over. Obviously I could not take the truck to put gas in it, because it was on the back of a wrecker! When I got the email the receipt for the rental, I was charged for two separate dollies, which I only rented the appliance dolly. So they charge me an extra rental for nonexistent dolly, and 38,25 $ for fuel!!! Unlike Arnold I won't be back!!! I feel I deserve a full refund for this debacle of a rental! Only saving grace, it was on the return of the vehicle when it broke down.Gene G.
Le client n'a pas laissé de commentaire.Joseph O.
Great service. I put in 5,00 $ of gas MPG 97 108 mi Clean 7:30LISETTE D.
Dashboard of the truck was dirty and sticky.Mark D.
Le client n'a pas laissé de commentaire.ESTHER C.
Le client n'a pas laissé de commentaire.BILLIE SHERLYN B.
Le client n'a pas laissé de commentaire.ROLAND F.
Le client n'a pas laissé de commentaire.RODNEY S.
Le client n'a pas laissé de commentaire.CHARLIE H.
Le client n'a pas laissé de commentaire.FABIAN T.
Owner was very Nasty. I've been over looking it on my past rentals but today was the last straw that broke the camels back. She don't know how to talk to people. I will not go back to them again.FELTON JR H.
Le client n'a pas laissé de commentaire.estanislao C.
Le client n'a pas laissé de commentaire.JERRY W.
Le client n'a pas laissé de commentaire.SALVADOR F.
Fast and friendly!KEVIN M.
Le client n'a pas laissé de commentaire.BRELYNN J.
Le client n'a pas laissé de commentaire.SARAH F.
The pickup location carries no suppliesDavid W.
I went to return the truck after hours follow the instruction on my receipt. U-Haul.com/share did not recognize that location and would not let me return the vehicle through the website. I had to drive the truck back to my house and come back the next day which put more mileage on the vehicle and took more gas. When I explained this to the lady at the counter she told me no one else has had a problem and she could not take the miles or the gas off of my bill. I showed her on my phone the message I was getting standing at the counter but it did not recognize that location. The location parking lot has a lot of holes in it. There's always deep puddles and mud everywhere. It's very difficult to maneuver through the parking lot to avoid walking through muddy water.DORTHY K.
Kind of rude. Left me waiting along time. This was second location given as 1st told me.yo go elsewhere becuz he didn't knkw how tk do it and man wouldn't be in till 1. I rented at 10am. Worse experiance everMonica D.
Le client n'a pas laissé de commentaire.RUBI V.
Top notch! Over-the-top customer service. I can say enough about the care and concern Bonn's gave us. We were stood up by uhaul and our previous reservation in Bay City and so we reached out to this location and she met all our needs and we are greatly appreciative!Cindy T.
Le client n'a pas laissé de commentaire.Andrea D.
Le client n'a pas laissé de commentaire.HELEN J.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.Joy S.
Le client n'a pas laissé de commentaire.Linda C.
Le client n'a pas laissé de commentaire.LOUIS S.
The person in charge did not give the correct information about what I was being charge for. The price went from 29 $to 82 $to 131 $when she knew that was not what I wanted.some of the prices was openly and some was not all in all I would never do business there again.LAWRENCE J.
Le client n'a pas laissé de commentaire.Steven G.
678 822 1901JESUS C.
Le client n'a pas laissé de commentaire.GLENDON W.
Le client n'a pas laissé de commentaire.Kris C.
Le client n'a pas laissé de commentaire.SHARON T.
Le client n'a pas laissé de commentaire.Jacob D.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.JUSTIN B.
Pleasant customer interaction; pick up process was quick and thorough;Sam J.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Beverly B.
Servicio de excelenciaYUNIESKY C.
Le client n'a pas laissé de commentaire.BRADLEY KEITH E.
I was quoted a price of 15 $for the day. Before I returned the trailor, I washed it totally clean. It was at least as clean when I returned it, as when I picked it up, if not cleaner. So my quoted price of 15 $became 36 $. Will go somewhere else next time!MAURICE B.
Nothing, great service.CHARLOTTE L.
Le client n'a pas laissé de commentaire.Matthew C.
Everything was good everything was up-to-date everything was up to PartALCHELCIA G.
Le client n'a pas laissé de commentaire.WILLIAM BRADLEY M.
Used the mobile app without any problems. They had the vehicle set aside and easy to find with the equipment requested.Lloyd C.
The people at this location were friendly and efficient courteous and helpful. The parking lot was a mess but that's okay. I wasn't renting the parking lot.RAYMOND F.
These people are very helpful and friendly.Joseph P.
Nice saff ,friendly servicerafael S.
Le client n'a pas laissé de commentaire.SISWANTO S.
Le client n'a pas laissé de commentaire.Phillip C.
S.O.RANDY JOE O.
Le client n'a pas laissé de commentaire.Peyton B.
More great smiles thank you!DEBBIE B.
Le client n'a pas laissé de commentaire.Joshua R.
Le client n'a pas laissé de commentaire.Leslie F.
Le client n'a pas laissé de commentaire.Marty M.
I was charged 29,00 $ for the gas tank being ever so SLIGHTLY under 3/4 of a tank.Carly R.
Thank you as f red f reKatherine A.
Le client n'a pas laissé de commentaire.Feroz M.
Le client n'a pas laissé de commentaire.JERRY DON S.
Le client n'a pas laissé de commentaire.LEKENDRIX R.
Le client n'a pas laissé de commentaire.Barbra C.
Le client n'a pas laissé de commentaire.ALLEN V.
Le client n'a pas laissé de commentaire.YOLANDA K.
Le client n'a pas laissé de commentaire.MARTHA ALICIA L.
Le client n'a pas laissé de commentaire.Mark G.
Staff was great and helpfulBEATRIZ H.
Le client n'a pas laissé de commentaire.TC L.
Le client n'a pas laissé de commentaire.WILLIAM ROBERT D.
Le client n'a pas laissé de commentaire.Kimberly U.
There was excessive noise in the leaf springs and I called with some Concern. They sent someone out to check the trailer and was told everything was good, mgr came latter and lubricated the springs and reassured all was OK. And it was, great trip.Sarah L.