The UHaul customer service was excellent over the phone but the pickup location was not. Although they were nice they were completely unorganized. No one was there when I came to get my truck. It took me 45 minutes past my pickup time to get my truck. Then I also ordered a dolly to help with moving and they did not have it in truck. If I hadn't checked for it I would've left without one. They did not have a UHaul dolly so they have to lend me one of their shop dolly's. The parking lot was so flooded with water it was impossible to not get mud in the truck during pickup or drop off. Again the location was nice but it was not a good experience in an already stressful situation.
Charlotte D
FSB Auto Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lake Jackson, TX 77566
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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It was a convenient location.
JOHN SExcellent customer service, very helpful information on the items I was renting out! Definitely will go to them again if I ever need to haul big items!
CARLOS RThis location was good to help out last minute. I had trouble with the place I was scheduled to pick up the truck and was directed to this location as an alternative. For the location the only thing I would state is that I could have used help to load and secure my vehicle on the auto transport trailer. My feedback is more about the overall experience rather than this location. My original pick up was 5.5 miles then switched to another location which was 19 miles from home from there I had to drive another 40 miles in order to secure the vehicle and trailer.
Mark HMy last U-Haul rental at a different location, we were left to figure things out on our own. This location helped jack the trailer up so we could get it on the hitch and helped make sure everything was hooked up properly and working! Highly recommend!
Heather T