Customer service really rude walked away while I’m waiting for my receipt she said she had other customers to wait on but there was no one
RAZA HUSSAIN
Customer Reviews for FSB Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I received another bill for $60 and don't know why
Thomas GagnonNothing, easy process
Rudy LARAExcellent personnel, as I said before they knowledgeable, respectful and very helpful. I definitely recommend this place
Luis LongoriaInitial vehicle that was reserved was unavailable. No o e called me to let me know!!! I fortunately went there tge day before and that's when they told me. Called 800 number and they were able to get me something else. I had a lot of furniture to move that eeekend and it would've caused slot of logistic issues if I didn't get a moving van.
Joseph ZemenAll good except for the tire system light came on... Thank u.. Have a wonderful day...
INA HEUERMANN BYRAMVery good experience, went smoothly
Marke RodriguezI never use the truck. I was charged $63.00, and change. They wouldn't refund me my money. Can you please help me
GLORIA GOMEZcramped and dirty.
ernest priceThe online verification is very slow. Took me almost 30 minutes to get checked in. Next time I will probably just go inside.
Toby CrowNothing, rented a car hauler trailer. Good trailer,Fast process and great price.Keep up the great work will use U haul again !! Thanks so much!!!!
richard HENDRIXPlease look at previous submissions from elsewhere
Jason DayBonna is great. Recommend this location highly.
RICHARD CALLICUTTAll was well, nothing to improve the process was easy and the people were very nice.
Matthew BermeaVery friendly and helpful.
Kurt MaxheimerKeep up the good work. I like the on line access to making reservations as well as getting moving assistance. The team that helped with my move was excellent.
ALBERT SMITHThe cab of the truck was very dirty
Ross BellAll was very good. The trailer, rental staff, location excellent.
Billy GrayNa
JUANITA GARCIAOver charged us on gas mileage fees putting $1,19 instead of the $.89 that we agreed on. And put the safe move insurance fee WITHOUT PERMISSION. I am furious.
Emily CurlVery good customer service.
Diana EspinosaStill pending a refund, but other than that everything else grade A.
Robert ChavezI initially reserved the truck for 2 days but used it for 2 1/2 and was charged for 3 full days. There were 3 or 4 new 26' trucks available but I was given an old beat up truck. This would have been acceptable if I was given a discounted rate, but I wasn't. Corporate should really look into giving discounted rates for older and crappier equipment when new equipment is available. It's like paying 5 star resort prices for a motel off the highway.
Michael WeatherlyGreat customer service and support
Jackie JamesThis was not the location listed on my agreement, I dropped it off at FSB Auto #2 at 2002 Victoria St. Freeport, Tx. This was an old garage and the only guy there was not helpful and bothered by me being there. This location needs to be removed from the list.
Charles WimettFSB is always a great place to do business. I've always rented my Uhaul from them.
ROBERT MITCHELLGreat experience
Mark ParadaTank was given to me at 1/4 full and I used 10 miles of gasoline during the rental. Employee asked me to come back to refill the tank and charged me $30 fee even though I used 10 miles of gasoline and verified the start/end fuel level with pictures.
David de SilvaI would advise against dropping off at this location. Personal acted like I was a nuances and tried to get me to drop off at a different location so I would be in violation of the rental agreement
gerald PoolI love getting my trucks from FSB Automotive. They are the best people I rent from. I get uhauls multiple times a week and hers are always clean. They are also the best people to work with. I always recommend them.
Kevin BarberVery helpful and friendly and accommodating. Went above and beyond. I will use this location again.
Susanne ParkerThe A/C IN the moving truck didn’t work in over 100 degree weather this can’t happen !
Humberto TrejoIt would be asking too much for any better service than what I received from the lady manager who was kind, patient, helpful, and knowledgeable.
Don RiehlEverything was great
Hilda ChampNo U-Haul location in area has supplies. Trucks are hard to obtain and sizes are very limited. Signed up for one size, but was told it may not be available at location, time,date, size, But, go ahead and order and we will help you in getting your order processed. Got a call back from a rep who just parroted what the online resevation had offered and was not helpful and somewhat brusk. Will must likely not use U-Haul again.
Ty HudsonRental was 6x12 trailer. Lights didn't work try the other trailer lights didn't work as well so just mange with only one blinking light
Julio AluisoThis was for a quick appliance pickup from a dealer who was charging too much to deliver. This is a basic pickup and drop off location. If you are wanting pampering or the extra doo-dads, go somewhere else. You may have to wait a minute, the lady is courteous, but she has a lot to multi-task.
Curtis MillerI watched this woman in action, double tasking and triple tasking, she knows her stuff! I've read other reviews, but for me my visit was great! I rented a Uhual van and got my ac charged for a god price. I would highly recommend this location!
BRYAN LYNN SPRIGGSprice to high
CYNTHIA HARMONDna
JUANITA GARCIA