Staff very friendly and helpful.John T V.
Customer Reviews for Gibson Resale
(U-Haul Neighborhood Dealer)
Pour nous contacter
Richmond, KY 40475
Services dans cet établissement :
- Mon–FriDe 10 h am à 4 h pm
- SamediDe 9 h am à 3 h pm
- DimancheDe 12 h pm à 4 h pm
Heures d'ouverture spéciales
- 12/24/2023: Fermé
- 12/25/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fair and honest treatment is all anyone can hope for and you get that here.Loren F.
Le client n'a pas laissé de commentaire.dianna D.
Le client n'a pas laissé de commentaire.Blake D.
I replaced the gas but was still charged $10. A call would have been nice so I was aware of the extra charge. It showed 7/8 tank when parked in the lot.Dora S.
There was oil on the floor of the trailer. The lot where u-hauls are is too small to circle around. It's too crowded.Aaron S.
It took an hour to check out the equipment. No one was there and no support was responding for a while. Eventually we were able to get through to an agent that was not very helpful and failed to answer any questions about why the verification was repeatedly failing in spite of having a reservation over a month in advance. I can't recommend using the U-Haul app for pickup unless you have 3 people, 3 driver's licenses, passports for everyone, and a spare hour.Ashley M.
Le client n'a pas laissé de commentaire.DIANE K.
Everything was good people to work with if I need a U-Haul I will go back to the same location thank youCHARLES R.
Very helpful. I came in before the shop opened yet the gentleman let me take the trailer early which helped me get to my appointment at the Porsche dealer in Cincinnati.Brian C.
Perfect solutionWILLIAM D.
I received a $10 charge for gas when I replaced the the fuel. The truck was not full when I picked it up. It is pretty hard to get the fuel level back exactly where it was when picked up. I will not be do business with this location againTim C.
Le client n'a pas laissé de commentaire.melissa D.
Le client n'a pas laissé de commentaire.Van W.
Le client n'a pas laissé de commentaire.roberto R.
Mainly just couldn't find the keys at first on an after hours pickup. Had to call customer service and they gave me better, more specific directions though slightly rude.Shandon D.
My reservation was moved to the Big Hill Rd location because of availability for the 6x10 trailer. I went to pick up my trailer that I had reserved and there was not one. It delayed my trip as I waited for one to arrive later and it did not. I had to settle for a smaller trailer and leave for my trip later than planned. The uhaul company messed everything up because their rental system is worthless. It's sad when you want to rent a particular thing and you schedule it for a particular time and day. Nothing available and that is after being contacted by email and phone to go to a different location than where you made your reservation. The Big Hill location tried there best to help but uhaul company screwed it up.William E.
I assume the lady who took care of us was one of the owners. She was very pleasant and helpful. The uhaul however needed swept out before use. The location is good however the parking lot is very small and very crowded, leaving it very difficult to retrieve and return equipment.CRYSTAL M.
Do not take an hour to confirm a reservation on a Sunday pick up. Using the dropbox or lockbox to pick up your keysDavid R.
Le client n'a pas laissé de commentaire.Stanley I.
Le client n'a pas laissé de commentaire.Charles B.
First, the map of this location is completely wrong so I had trouble finding the truck. Then, my truck was completely blocked in by other trucks. 2 other people there trying to pick up were also having trouble. Cab of the truck was filthy with crumbs and things spilled on the floor. Passenger window had also been left open and it rained the night before so passenger side of cab was soaked with water.Seth J.
Le client n'a pas laissé de commentaire.Edward M G.
Great job got me in and out with in a few minutes.Marc D.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Isaiah H.
Le client n'a pas laissé de commentaire.Curt G.
Staff was very nice and had me hooked up before I even realized it. Merci.Alan W.
Le client n'a pas laissé de commentaire.Brandon T.
Le client n'a pas laissé de commentaire.Ester J.
Le client n'a pas laissé de commentaire.Jacek C.
Le client n'a pas laissé de commentaire.Ben B.
Quick & easy pickup and drop off. Thank you!River F.
Hard to get in and out of parking lotRonnie W.
They were very professional and friendly! Kudos!!Kimberly T.
Le client n'a pas laissé de commentaire.Dwayne V.
Le client n'a pas laissé de commentaire.Larry j B.
Le client n'a pas laissé de commentaire.Paul S.
The business hours were listed for 12-4 PM EST but the doors were locked when I arrived. I needed assistance because the directions were not clear where the keys were located but could not get anyone to answer the phone. I tried the number listed on the website and the one that was printed on the sign on their door, no one answered either number. When I called customer service for assistance, I was disconnected and never received a call back.Kaylee P.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Harold H.
I was scheduled for a different location but the truck was not available for my guaranteed reservation at 9:00 a.m. I had to pick up from Gibson that didn't open until 10:00 a.m. I used the 24/7 service which was almost impossible to open the lock. After receiving the truck it didn't come with the furniture pads or dolly I reserved. The. Office credit Ted the charges for them back to me. Gibson did a good job but I wish the process would have been smoother.jason M.
Very nice people and great service . Will use this location again .Jerry Y.
Le client n'a pas laissé de commentaire.Susan W.
Le client n'a pas laissé de commentaire.Dwayne V.
Le client n'a pas laissé de commentaire.Steve J.
Le client n'a pas laissé de commentaire.tammy C.
Le client n'a pas laissé de commentaire.Rebecca V.
Was treated real well.Darrell W.
Everyone was great, many thanks to Virgil, Johnny and Ben. Couldn't do it without your help. Many thanks.lynn R.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Tracy T.
Owner is always there to assist you in rentals anytime it is needed.deboorah C.
Le client n'a pas laissé de commentaire.jodi L.
Highly recommend this site very clean and professional serviceWILLIAM H.
Agent made the turn in quick and easyWILLIAM H.
All goodDavid B.
i was over charged they didnt put down the mileage my dad said we needed so therefore i was over charged $85. I would never recommend this place to anyone!!Tammi K.
Water bottles was left behind the seats. I tossed a couple away that had rolled up to the front while I was driving. Inside needed to be wiped down , dirt was all in the floorboards. Cup holders had dirt and grime in them.nicholas S.
Le client n'a pas laissé de commentaire.steven W.
Le client n'a pas laissé de commentaire.Angel R.
Le client n'a pas laissé de commentaire.wesley V.
Le client n'a pas laissé de commentaire.Sandra J.
Easy and stress free experience. Staff were very friendly!KAITLAND B.
This location overall isn't no recommendable by any means. After having issue with the U-haul app and being unable to process the dispatching myself of my U-Haul truck. I was instructed to get up with personal at the location. I was waiting 30 minutes for the â€œperson that does the U-haul stuffâ€ to arrive after the time U-Haul said someone would be there. I was given a filthy truck. I did however call U-Haul and informed them of this. The U-Haul rep said they would be looking into these matters. Besides the obvious stated above. Unless you have a reservation set well ahead of time and only require a 15ft truck. Look else where. I've rented from U-Haul multiple times and this is not up to U-Haul standards that I have grown so accustomed too.Alexander N.
I was charged $59 more , no explanation, I will call Monday to get details. The manager was very helpful.Feliciano Z.
Le client n'a pas laissé de commentaire.Christopher S.
open earlierRICHARD M.
Le client n'a pas laissé de commentaire.Sarah C.
Le client n'a pas laissé de commentaire.Mitchell M.
Truck needs maintenance makes a weird sound coming from transmissionMARK L.
I got stuck on the side of the road in Georgia called road service and was told it would cost me $400 to get going this is insane I probably won't use U-Haul againFrancisco R.
Johnny is a real good guy, and he's as honest as they come, they are a small Little u haul dealer, but I recommend this place to any of my friends or to anyone who needs a moving vehicle, 5 stars!!!Alexandria B.
Le client n'a pas laissé de commentaire.robert M.
Le client n'a pas laissé de commentaire.Sean D.
Le client n'a pas laissé de commentaire.Ray K.
The guy at u haul were very nice and helpful it was the truck that was below standard s.BILL B.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Tyler C.
Le client n'a pas laissé de commentaire.jackie H.
When I talked to the guy running the store at the time, he said I would get some of my money back for the deposit when I brought it back AND did not disclose to me that I had to refill the gas back up to it's previous level. I also did not get the contract sent to me or available for me to read it until I had already paid. So now im spending over a hundred dollars on a truck I used for less than the contracted 24 hours. :')DIANE G.
Great job, had the best on hand selection in town on short notice, and were quick when I showed up to pick up the truck.James R.
Need to do a better job with customers to look over things and not assume. Was charged extra for gas at my drop off and didn't go over the mileage and still was charged extra.Antonias M.
Le client n'a pas laissé de commentaire.Luis V.
Le client n'a pas laissé de commentaire.Tara S.
Le client n'a pas laissé de commentaire.kirsti W.
Location was closed. Drop off was good.Carlos F.
Le client n'a pas laissé de commentaire.nick D.
Le client n'a pas laissé de commentaire.rex C.
During the check in process the location of the truck was shown to be about 5 blocks away. We went to that location and there were no trucks at all. Went back to the original address and found the truck.Steve B.
Le client n'a pas laissé de commentaire.Shannon W.
Le client n'a pas laissé de commentaire.Richard M.
Had to wait 30 minutes in the cold for the owner to show up and finish rental paperwork. His printer didn't work and couldn't print out contact. According to customer service, the fuel guage reading was changed to fuel instead of actual reading of 9/16 after I left. Not happy with this experience at all.Michael H.
Le client n'a pas laissé de commentaire.Briley H.
Le client n'a pas laissé de commentaire.gregory Y.
Le client n'a pas laissé de commentaire.Rashed A.
Le client n'a pas laissé de commentaire.Taylor P.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.Patsy B.