My issues I have, Is being pushed around to 3 different locations to get a 20 foot truck I had called and reserved in advance and they had to give me a 26 foot truck and the customer service representative left me a voicemail said they would knock off 50 $from the fee. Which did not happen and I have charges on my card now that I'm not sure what it is for, I had reserved a 20 foot and had to settle for a 26 foot truck. The man that I got the truck from was nice and I went to put the key in the return box and he said just give it to me I have to move these around anyways because they where very little parking. I am a bit frustrated because nothing went as planned, I guess don't reserve a truck because you may or may not get what you reserved, Also the inconvenience fee is BS the representative said to me on the voicemail, I paid for my own nconvenience. Let's not forget about the link that said your session has expired when I tried to load a photo of a little damage that was on the back door. I will not reserve another Uhaul online again, Everything will be done one paper.
Earnest R.
Moving Truck Rental in Richmond, KY at Gibson Resale
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
808 E Main StRichmond, KY 40475
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 10h am à 5h pm
- Mar : 10h am à 2h pm
- Mer : fermé
- Jeu - ven : 10h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Richmond, KY 40475
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Make sure you set up your account before you go and it will go a lot quicker. We didn't until the morning of and it took about 30 minutes to do that and the checkout of the uhaul. Besides that, everything was fine. Would highly recommend.
leslie H.- Rating:
- 3.0
I think if the equipment is returned the same day or within the 24 hours the customer should be able to get some of their money back.
Pam C.- Rating:
- 2.0
Windshield wiper blades were both very bad, an inch of rubber was flapping on each and I drove 250 miles in a major storm. Also my equipment was not all ready
Cynthia R.- Rating:
- 1.0
I didn't rent any equipment from u-haul recently... y'all better get your shot together
Steven W.- Rating:
- 3.0
Virgil was friendly and helpful. Both pick up and drop off went smoothly, quickly and without problems. I plan on using them again.
Daniel W.- Rating:
- 5.0
Virgil was a really nice guy, easy to deal with, and completely organized. The rental was ready, clean, and well maintained. This is the first time we've rented at this location, and I would rent here again.
Cynthia I.- Rating:
- 2.0
In a dark weird room. Wasn't very welcoming.
Benjamin C.- Rating:
- 2.0
There was almost no parking left for the truck, no one there to confirm with
Jennifer M.- Rating:
- 5.0
Everything went fine
HAROLD C.- Rating:
- 5.0
excellent service
ron S.- Rating:
- 5.0
Good people at Gibson Resale. Flexible. Will go here specifically for future trunk rental needs.
JORDAN A.- Rating:
- 3.0
The directions take you to the front of building which the trucks park in back. Really hard when it's night time not properly lighted.
Jamie N.- Rating:
- 3.0
Make sure the pickup site has the equipment that the customer ask for before the reservation is approved by the company, i needed an appliance dolly and they didn't have one. The small dolly i was forced to pay for because I needed one had some form of oil all over it and I couldn't use it anyway.
WILLIAM K.- Rating:
- 1.0
Did not have full 24 reserved furniture pads, only had 12 and one of those was badly ripped. Not the site's problem but I reserved 24 from UHaul. Not to mention that the site I reserved the truck from turned out not to have the size truck and I get a message a couple days before pickup that my location has changed. U-Haul should do better about reserving equipment from the requested location or not allow the reservation to proceed.
Scott C.- Rating:
- 1.0
Location was an abandoned building with sign instructing to call for assistance. This was during normal business hours. No one around. Need to improve service and location conditions.
David D.- Rating:
- 5.0
Very nice man greeted us., his name was Virgil.
Miriam K.- Rating:
- 5.0
Very pleased with the service.
GENARO S.- Rating:
- 3.0
Since I am not an employee of U Haul. I was just wondering how much I was going to be payed for the work I done to get the truck.
Gerald C.- Rating:
- 5.0
Had a few issues with getting the link sent, but the business owner was nice and called me back when his buisness was closed.
Terrie W.- Rating:
- 5.0
Great service and the manager is very helpful through the entire process.
Robert T.- Rating:
- 2.0
I picked up the truck I booked it at one location but I assume they did not have a truck there and we had to go to another location to pick up the truck but everything went pretty well.
Barry M.- Rating:
- 5.0
I would recommend you not charge a customer $2.12 for being 5 miles over on mileage when I left way more gas in the tank when returned!
Tim B.- Rating:
- 4.0
Truck had issues , pecking in the engine , sounded like exhaust had a leak ,,
Charlie M.- Rating:
- 5.0
My equipment and location were great. My gripe is that I called uhaul after my pickup, I realized that I had only requested the truck for 16 hours instead of 20. They charged me a 40 dollar convenience fee to add 4 hours. It was almost as much as the original rental.... that is a complete rip off.
HERMAN E.