Mainly just couldn't find the keys at first on an after hours pickup. Had to call customer service and they gave me better, more specific directions though slightly rude.
Shandon D.
Gibson Resale
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Richmond, KY 40475
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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My reservation was moved to the Big Hill Rd location because of availability for the 6x10 trailer. I went to pick up my trailer that I had reserved and there was not one. It delayed my trip as I waited for one to arrive later and it did not. I had to settle for a smaller trailer and leave for my trip later than planned. The uhaul company messed everything up because their rental system is worthless. It's sad when you want to rent a particular thing and you schedule it for a particular time and day. Nothing available and that is after being contacted by email and phone to go to a different location than where you made your reservation. The Big Hill location tried there best to help but uhaul company screwed it up.
William E.I assume the lady who took care of us was one of the owners. She was very pleasant and helpful. The uhaul however needed swept out before use. The location is good however the parking lot is very small and very crowded, leaving it very difficult to retrieve and return equipment.
CRYSTAL M.Do not take an hour to confirm a reservation on a Sunday pick up. Using the dropbox or lockbox to pick up your keys
David R.First, the map of this location is completely wrong so I had trouble finding the truck. Then, my truck was completely blocked in by other trucks. 2 other people there trying to pick up were also having trouble. Cab of the truck was filthy with crumbs and things spilled on the floor. Passenger window had also been left open and it rained the night before so passenger side of cab was soaked with water.
Seth J.