Customer Reviews for Gibson Resale
(Concessionnaire U-Haul dans le voisinage)

221 évaluations

433 Big Hill Ave   Richmond, KY 40475

(859) 623-5658

Heures d'ouverture de l'établissement

  • Lun : 10h am à 4h pm
  • Mar : 10h am à 2h pm
  • Mer : fermé
  • Jeu - ven : 10h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/2/2022 - 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(859) 623-5658

433 Big Hill Ave
Richmond, KY 40475

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 10h am à 4h pm
  • Mar : 10h am à 2h pm
  • Mer : fermé
  • Jeu - ven : 10h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/2/2022 - 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing that I know of

mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
3

We dropped off after hours...the location was ideal and conveniently located in Richmond.

Karen F. 
Évaluation :
3

Very helpful attendant!

tom M. 
Évaluation :
5

I've used U-Haul many times and have always been pleased with the service and the people are very friendly.

SUSIE J. 
Évaluation :
4

The were very fast getting everyone taking care of

david C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Addline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
3

I ordered a moving dolly and it wasn't in the truck when I got to my location. I called and was told they didn't have one available. I was not notified it would not be available and was still charged for it.

Diana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deza R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Truck had a check engine light on when I rented it.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

traci C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Staff was very knowledgeable and accommodating. Wide variety of equipment to choose from, and made pick-up and return very simple

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Excellent customer service

william W. 
Évaluation :
3

Check the cab of the truck. Check the mechanics. The truck had a bad wiper on the driver's side and it rained on my trip. Also, who closes at 4 p.m. on a Friday? Those are not accommodating hours for the majority of people.

Jeffrey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donita H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

It was crowded and I am a beginner when it coMes to backing trailors. I would love to see pull through sites. Otherwise the place was nice - just small and crowded with it not being an easy place for me to park without a rep being there. Merci.

Elaine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna R. 
Évaluation :
2

DON"T BOTHER MAKING ADVANCED RESERVATIONS!!!!Confirmed reservation for Sat am pickup was changed by location to Friday evening- and their closing hours before i could get there. They waited, then did not have confirmed appliance dolly or 6 blankets. They gave permission to return truck 2 hours after scheduled return because sub contractor( By U Haul) for load and unload did not keep their agreement for confirmed pick up. Entire episode was less than satisfactory. This location did call another location for me to find out if they had a dolly, but then I had to use my mileage and time to go pick it up. Then this location wasn't open for return so I had to wait until Monday. At that time,the computer program charged me for late return. I had another 30 minute delay for then to fix the over. I do not recommend UHAUL.

Lorilyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chene O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
4

Overall my experience with U-Haul at this location was good and I would use this location again.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
3

Great service. Cheap than I thought it would be for 2 days.

stephanie L. 
Évaluation :
3

Retailer at this location didn't mention refilling gas to where it originally was when rented. Retailer didn't give instructions on what to do if location was closed or it were after hours to drop back off.

ROXANNE D. 
Évaluation :
1

My Uhaul experience was awful due to the employee from both ends. Picking it up from Richmond my first truck had a dead battery therefore I had to switch to a different truck. I was told to leave a Quarter tank in it and I did. When I return they tell me I was supposed to leave a half tank so I went back and did that. But they rudeness and disrespect I was given from the location at Broad & Central was just uncalled for.

OLLIENA H. 
Évaluation :
5

The management was awesome! Super nervous using uhaul for the first time but they made it a very smooth experience!!! The office lady was so calm and the man that gave me the key was hilarious! Will recommend for sure.

Aundria F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

Overall, it was a good experience. My complaint would be that there was no jack for the trailer, which is rather heavy to disconnect. On the original date I rented it, I had to return it immediately due to a brake failure on my truck. I pushed back the rental dates two weeks. It's disappointing that I had to pay for one day's rent even though I only had it for two hours while I found another truck to return it.

Darren R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Outstanding customer service! Highly recommend this location to anyone!

JAMES R. 
Évaluation :
5

The employees here did a very good job. Everything was ready when we arrived. They were very courteous and helpful.

JAMES W. 
Évaluation :
3

Workers showed up 5 min after opening time.

MICHAEL L. 
Évaluation :
5

The staff member we worked with went above and beyond to ensure our needs were met. He allowed us to pick up the Uhaul truck the day before our reservation to give us the time we needed to load for the next day and stayed past business hours to accommodate this. Excellent customer service!

JASON A. 
Évaluation :
1

The cab was dirty and they wouldn't give my deposit back when they said they would.

Jesse G. 
Évaluation :
5

This is the second time we've requested a dolly and neither time there was a dolly in the U-Haul even though we paid for them. The first time was a different location who ended up charging us for the dolly completely due to it missing when we returned the U-Haul. Lesson learned. We will absolutely verify whether a dolly is in the U-Haul before using U-Haul again.

Racheal K. 
Évaluation :
2

The fuel line/gas was so full of sludge that the truck had to be refueled 4 times for about a 6 hr drive. The inside windshield was dirty.

Sandra D. 
Évaluation :
1

Would have been nice if someone had let me know my pickup location had changed.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELEE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY N. 
Évaluation :
4

The lot was very dark and it was hard to see the lock to get the key out. Also the directions said the truck was located in the gravel lot behind the building and there is no lot behind the building.

Merrilyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN F. 
Évaluation :
5

Virgil, was Great! Called his number he showed quickly and even hooked it up for us. Texted him when returned, and he took care of everything.

Shawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAIR D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
5

I didn't have any problems everything was good

BOBBY D. 
Évaluation :
4

Truck had a lot of scrapes running length of it, up, but ran well and had no mechanical issues.

RUTHANN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
3

Rented a trailer and then called to see if I could drop it off at another location and was then told it would be another $150 to do that. The cost of the trailer was only 29.00. I thought the whole purpose of Uhaul was to have options to drop it off anywhere. Not get ripped off for it.

JOSEPH D. 
Évaluation :
5

Friendly and helpful.

DON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon M. 
Évaluation :
5

Great Job!

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
3

Website crashed and the customer service number was not operating when truck was returned waited 30 minutes delaying our move process

Chase K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
2

This was a change location. Told to pick up the truck at 10... location didn't open until 10:30. The reservation and pick up experience was poor. Please change you “call ahead confirmation “ process. It's impossible to plan a move if the truck pickup location and time changes the evening before. We were left scrambling to change of piano movers help and loading help. There must be a more customer-focused approach to that process that uhaul could implement.

ANDREW G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

Needed my truck early. 10am was the soonest l could pick it up. The day before my reservation, l got a call saying l couldn't pick my truck up till 12:30pm. When l got there, the three dollies l had reserved were not there. Really poor experience. I will not be using Uhaul again!

RICK G. 
Évaluation :
2

You didn't even send my truck?!??? The only reason i got a truck was because the people before me didn't show up. I HAD to be out of my apartment THAT day.

ROBERT M. 
Évaluation :
4

Very polite, helped me out with such short notice. Had available equipment on the lot. Watched as he helped others before me. Now my favorite UHaul location. Merci.

BILLY D. 
Évaluation :
1

They did not have the truck I reserved when I arrived for pick-up. I had to drive to another location that was an hour away. Truck was not clean and it smelled like wet dog.

WESLEY B. 
Évaluation :
1

Dirty office, looked like a storage closet. The shop manager was in a ripped shirt and very unkept. Suggestion: Clean up!

ERIN D. 
Évaluation :
2

The location was not well marked as a location. The only reason I knew where to go was because I saw a lone U-Haul trailer in a gravel area. Where to park was unclear.

CASSIDY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN P. 
Évaluation :
1

Moved the location of pickup on me. Charged me a fee after I asked multiple times if I need to do anything else

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNDA M. 
Évaluation :
2

This location is on a weird corner and the parking lot is full of GIANT potholes. It's not clear where to park the trucks as there is not much parking at all. Pretty creepy area- I wouldn't want to come at night to drop off.

Christopher T. 
Évaluation :
4

Nice man. Only thing was the truck really didn't have gas in it and they charged me a fee and I brought it back with the same gas.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
1

Poor attitude resulting in below par of customer service. Location of this is similar to a small shed and next to railroad tracks, poorly marked & inside facility was very dirty. Will not rent from this location or recommend it to anyone.

CURTIS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Non les évaluations ont été soumises pour cet établissement.

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